Had a not so good experience at this location. Out of the cookie I came for. Sloppy box. Mediocre service. Sad day.

My favorite office treat.. order online pay online and they bring them to your car!! Easy and yummy

Came in a couple days ago to pick up some cookies for my sister that just had her baby! #firsttimeauntie! I wasn't sure which cookies to get her since this was my first time coming in. Kelli helped me and was so kind! She described the cookies for me and we loved the ones she recommended! My sister was so happy to have these delicious cookies after giving birth! Thank you so much Kelli! The world needs more people like Kelli, she truly made my day! I will definitely be back!:) read more

This place is usually good but lately have not been good. Service is rude. The employees seem unhappy read more

I love crumbl cookies. Never had any issues with the cookies or the staff each time I've gone in. Cookies rotate out each week, only ones that stay are the chilled sugar and the chocolate chip which is served warm. Sugar cookie is the way to go if you ask me, although I do like trying the other flavors time to time. Yes the cookies are like $4 each, but I think they're worth it. And now if you download and sign up they have a loyalty program just like any other smart business these days... read more

Crumbl is at best, just fine. I had high expectations because these cookies are so hyped but it was just an expensive cookie. The cookies are massive which is nice if you want to share and the flavors are interesting. We picked a chocolate chip cookie to share and it was warm and tasty but not special or exciting. Just a good cookie at a high price tag. The box was beautiful and the staff were nice. The business space is bare with a small bench to sit on, so it's not a place you can relax and enjoy your cookie. The space forces you to have your cookie to go, not great if you want to enjoy your warm cookie on a cold day. I might try it again to see if the rotating flavors show sign of a great cookie but so far it's ok. read more

Decided to stop on after hearing about this place from a few friends. Since we live in CA and were in Sedona we had to stop. I was pleasantly surprised at the no contact ordering! Plus it was all young men inside baking! Like woah! Super impressed. Back home I have my usual cookie spot but I will say this is in high competition if I lived in AZ but my favorite was the piña colada- a bit weird it was chilled or maybe I'm weird but I let it come to room temp and it was pure heaven! Wish I had grabbed more of them. So when I'm in the area I will totally have to stop and snag whatever the flavors of the week are. read more

these cookies are always the best after a long day of work! perfect for a sweet treat!

I didn't understand what the buzz was about when people when the shop first opened so it took me a little while to get in. But when I did, omgosh The cookies were huge, warm, and most importantly, delicious! I bought four and ate one before I even got to the car. My intention was to save the other three to let my husband choose what he wanted, but by the time he got home from work, there was only two left. Then he made the mistake of getting in the shower before he chose, so there was only one left! Lol I am not sorry that I wrecked my diet that day! read more

Late night cookie run. And this place did not disappoint. At all. One person working. But wow she was taking care of business and there were a lot of us in the store. Ordering is easy. Use the screens upon entry and check out and then wait for a few minutes. It was easy and seamless and allowed the person working to keep filling orders in beautiful pink boxes. Inside was light and bright. The person was friendly and the cold sugar cookie was to die for!!! One small thing - there was a smidge too much almond flavor in the icing but overall the cookie was outstanding. The texture was excellent. The flavor overall was delicious. Of course I also had to have some ice cream. Out of most flavors I chose plain Jane vanilla and it was also delicious. Creamy. Just the right amount of vanilla. Loved the combo. Couldn't eat it all. Will have the rest for breakfast. A must if you're looking for delicious cookies. read more

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Loooove This place!!! It's my go to gift!! Everyone loooves cookies!! & these are the Best evvver!!!

Worst customer service ever. I went in this last weekend and the people working were so rude. No one helped us when we asked a question. Super unprofessional. Amazing cookies though. But for the price of those you would think they would be polite to us but they were very rude. 1/10 is being generous. read more

Expensive, over-rated. Except the sugar-cookie which is exceptional. I'd pay $4 for that any day. :)

We order 4 cookies and none were outstanding. Employee was rude and act like he was to busy to stop what he was doing to help me. I almost left, but really wanted to try the cookies. I ordered the sugar, peanut butter brownie, birthday cake and chocolate chip. Well, the box had 2 sugar and no chocolate chip, so I didn't get to try that one. All of the cookies had a stale taste, crunchy on the ends and soft in the middle. I took a bite of each and threw them away. Something was off and maybe it's because I bake, but the cookies tasted as if they had to much powdered sugar. Will I go back, probably not. I wanted so much to like them. read more

Warm and delicious! The cookies were very good, but a little high on price. I loved the s'mores cookie and the lemon cookie the chocolate chip cookie (tasted like they used Cadbury chocolate chips-very sweet and milk chocolatechocolate-chip prefer dark) was just ok. read more

Let me start by saying that I have always prided myself in making the best sugar cookies around. Well... my world got turned upside down when I bit into my first Crumbl iced sugar cookie (pink top). Oh my goodness I feel like my whole life has been a lie- I did not know that sweet goodness of a flakey sugar cookie could be possible. I can't stop eating them! I even started hiking so I could get these cookies guilt free- I can't get enough. On top of that- the gentleman who helped me was so kind and heart-warming (I forgot to get a name) but seriously thank you. As long as you guys are making these delicious, sweet, crumbly cookies I will keep buying!! read more

Oh, my Lord! We are so stoked we got a crumbl!! Their cookies are amazing and the service is just as wonderful!! They've just opened but, so far, so good! The employees were so friendly and the kitchen looked clean. The cookies are SO So tasty! Pricey but worth it, especially for gifts or special occasions. read more

so yummy i rarely have issues at this location or in any location i like that they change the menu

Fresher than most, not quite the texture one Hope's for in a pricey cookie....a bit too dry. This us dependent on the type chosen as the reese's cookie seemed to be very good, while the birthday cake cookie fell apart. Not sure how soon I will be back. The staff is very helpful. read more

Such nice staff, the cookies taste incredible. They're always freshly baked as well. Highly recommend for anyone thinking of going. I know I will be going back soon! read more

Crumbl - Flagstaff - Bakeries Near Me - Flagstaff, Arizona

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I have high standards for my baked goods and this place hit the mark. Wonderful flavors, texture and always fresh. I get the four pack and divide it into pieces so my family of 5 can try a little of each. read more

I hate absolutely hate only leaving one star the cookies are so good...but the customer service at this location is absolutely terrible it's like they almost hate to see you walk through the door I've been here about 4 times and I've never been greeted my order was turned down because they didn't have change that morning and I completely understand that part but the other part I didn't understand was the Arrogant attitude about it read more

Horrible service. Their system was down. They did not care. Told us to download the app which wasn't working. I would go elsewhere

The cereal flight arrived and so did I! Wow this was the best line up. Easy order and delish, great job Crumbl!! Until next time.

poor service. workers were extremely rude and acted like they didn't want to be there. might as well go over to bosa donuts where I can get more for my money. read more

Amazing and super sweet cookies! Very clean facility and friendly service. I am so glad this place opened up!

I come here often, went here last night (7/9) for the birthday cake cookie. The last few times I have come here the cookies have been just okay, the toppings frostings and such are usually nice and neat, the only downside lately has been the fact that the cookies we get are never cooked all the way thru. They are soggy and completely fall apart when picking them up out of the box. I think I might change my weekly cookie runs now if this doesn't change. read more

Giving 5/5 for Kemuel. I came in shortly before closing time with my girlfriend on 6/24 and was worried to inconvenience the employees. Kemuel was very friendly, gave us impeccable service and had a great attitude. Any employer would be lucky to have him. read more

Where to begin. I've been a loyal customer here for YEARS. I stopped by to get my free birthday cookie as well as purchase more for my friend and I. We walked in and we're greeted but then it turned sour. We ordered our cookies I got my free one but for some reason it took like 10minutes to even get 6 cookies and we were the only customers in the building. These cookies didn't get any toppings as they were plain peanut butter cookies. They were also cold when we received the cookies too. When we were waiting the shift was counting money on the white side of the box where the cookies go! Her phone was also touching the same part of the box! That's DISGUSTING. These are the boxes the cookies touch and your filthy hands and filthier cash was also touching it. That calls for someone getting sick and is definitely against health code. I hope that their manager talks to those employees who worked on 5/16/22 about how this can effect their business. I also had to close my own cookie boxes. I thought I was the customer not the employee. read more

Crumbl - Flagstaff - The phone touching the inside of the white box and counting money in front of customers an hour before closing. - Bakeries Near Me - Flagstaff, Arizona

Cookies were huge and delicious! Ordered at the kiosk on the wall which made it fast and easy. Would go back again when visiting Flagstaff!

The place smells amazing when you walk in and the cookies taste fantastic! The only downside is the price, they are a little pricey.

Seemed like a great looking cookie. Come home to eat and find a hair in it... Pretty lame. read more

Crumbl - Flagstaff - Would've been delicious... Except for the hair in the middle. - Bakeries Near Me - Flagstaff, Arizona

These are quite possibly the best cookies I've ever had in my life. The chilled sugar cookies bring me so much happiness I can't explain it. I literally got depressed when I ran out today and it's a Sunday. I'm hoping they learn that their biggest fan base are students and Sundays are when most students are studying/doing homework and getting ready for the week and desperately need chilled sugar cookies. It's a sad Sunday today. read more

I've been to multiple different Crumbl locations and this one does not live up to the hype. The dressing of the cookies looked very low effort considering I'm paying $5 a cookie, and they were not warm at all. I had to order through the kiosk and was shown none of the customer service qualities that I'm used to at my normal Phoenix locations. Everyone working there looked miserable- don't spend your money at this location! read more

These are some of the best cookies! You can tell that they make them fresh everyday. Came in around 7 pm and they weren't too busy. Was served promptly and the lady at the register was very friendly. Got the sugar, chocolate chip, carnival, s'mores, and cookies and cream. They were all great! They were making cookies while we were in the store. I like that they are open late however, they are closed on Sunday's. Will definitely be back! read more

Great staff and yummy cookies! Will definitely return for special events. They even offer catering. Their flavors change weekly. Their orange chocolate chip was to die for. Hoping it comes back soon. Not super inexpensive, but they are open late which is nice for a late night dessert after a dinner date. read more

Cookies are GIANT sugar bombs. Normal size cookies not available for single purchase ( make America fat again, I mean KEEP). A problem for my family is that staff seems completely and utterly clued out about life threatening food allergies :( Our best bet will be not to return. read more

Found this place online when looking for a fun treat. Cookies are served warm, but I honestly preferred them room temperature. Chocolate chip cookie was made with milk chocolate chips, which some people I'm sure enjoy, but I prefer dark only. Cookie texture was good and the cookies stayed soft which was great. read more

We normally love crumbl but we ordered some cookies Saturday night just to meet tones of issues with there new app and be charge twice for cookies! It's super frustrating that they said I would receive a discount for at least one pack but that did not happen! We are sad to say that we won't be back here for awhile if we ever do go back read more

Honestly some of the best cookies I've ever had, didn't think it was possible to be so excited about one. They come warm and fresh. Only thing is i have experience rude staff (one young lady in particular) the multiple times i've been there, or else it would have been 5 stars! Can't wait to see next weeks flavors read more