I have tried a few Crumbl locations and this location has been consistent. I had an issue with a cookie missing a topping and they made it right. read more

Crumbl - Kentlands - Bakeries Near Me - Gaithersburg, Maryland

Oh my my, such goodness. Stopped by and picked up a 6 pack for a birthday party and it was such a big hit. Everyone raved about how good the cookies were. Service was fast and courteous. We will definitely be returning customers. read more

Crumbl - Kentlands - Front facade - Bakeries Near Me - Gaithersburg, Maryland

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This is the second week in a row that my cookies were "not as pictured"! I'll let my pics do the talking. this is easy to fix though- its called quality control. Just have someone check before the order is picked up. 3 stars because the Cookies are generally pretty good. read more

Crumbl - Kentlands - Butter cake cookie, with a hint of raspberry - Bakeries Near Me - Gaithersburg, Maryland

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Oh my lanta! This location stresses me out! Please tell me how this is the strawberry cake. Where is the frosting?? I don't even care for frosting and usually take most of it off since I find it too sweet, but C'MON! At least give me the option to do so. Middle layer of frosting is just nonexistent. read more

Crumbl - Kentlands - Cinnamon roll cookie - Bakeries Near Me - Gaithersburg, Maryland

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Unfortunately this will be my last time visiting this location and it's unfortunate as it's the closest location to me. Some of the workers here are friendly but one of the girls has given me attitude one too many times. They are stingy and never frost cookies as advertised. I have had to ask on numerous occasions to refrost my cookies. On one occasion, the girl was extremely condescending and over frosted the cookie. The cookie was drowning in frosting, but she thought she was being funny because I complained. I said nothing and let it slide because I didn't want a back and forth situation but the girl knew exactly what she was doing. Fast forward to today, I ordered a strawberry cake and again not as advertised so at this point, I am fed up. If I wanted a naked cake, I would've ordered that... read more

Crumbl - Kentlands - Bakeries Near Me - Gaithersburg, Maryland

3.5 Mostly for the cookie that disappointed me. I'm a picky cookie gal. Like Very Very Very picky. So when I was in another location, I was not impressed. However, did you know you get a free cookie on your bday when you sign up? So each week, their menu changes, but their chocolate chip cookie stays on there. I was greeted and welcomed. Yay. Most locations don't. Il placed Mt ordered and picked up an order cuz a friend ordered me cookies too. It's basically $5 a cookie, more than what a cupcake costs. The calorie count is shocking!! I would have to do HIIT workouts and go vegan for a few days. They do have a loyalty program, and you earn crumbl points... I'm not a fan of Choco Chip. Sorry guys, but I grew up on Mrs. Fields, and hers is better. OR, if you have been to Summerhouse, they have a choco chip cookie with rice crispy treats on top. Here, the cookie is too soft and chewy. I wish it would be crispier. I have not had the others I got, I don't wanna go into a diabetic coma and ruin what's left of my lovely weekend. I'll update my review on the cinnamon roll, the pink cookie, and the brookie at a later date. Stay tuned. Ok , so I had part of the cinnamon roll cookie and I'm disappointed! How do they call it cinnamon roll cookie? I dont taste any cinnamon! It's basically a sugar cookie with a swirl of icing. Ughhh. I really wanted to like this cookie. But nah. read more

Crumbl - Kentlands - This is a nice location with plenty of parking. - Bakeries Near Me - Gaithersburg, Maryland

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So good! Loved the Apple one. I wasn't such a fan of the smore. The strawberry one was delicious as well! Corn bread is always a favorite. read more

Crumbl - Kentlands - Crumb 6-Pack - Bakeries Near Me - Gaithersburg, Maryland

The cookies are so rich and moist. Be careful because they are very addicting. My favorite flavors are chocolate chip, and birthday cookie.

I am giving this place 3 stars based on the service. Their tablet did not scan my credit card for apple pay, which I didn't care much about. I told a worker about it, so that he knows and can fix it for other customers to use. He took a good 2 minutes, then eventually told me to use a different machine. It irritated me a little bit, because his coworker was telling him that I should use the other machine. After placing my order, I asked them if my 4 cookies can be packed individually. I went up to the cashier to request that, and he said that it would be an extra charge. I never had this issue at other locations and it makes sense to not be charged for the cookies I paid already. I am not sure if they were lazy or cheap, but it felt icky for the price I already paid. read more

Truthfully, a 3.5. Beautiful new Crumble Cookies, located in Kentland's Shopping Center. The service was great. I had called ahead and knew that there was a red velvet cookie on the menu. Or, so I thought...But, when I walked in, there wasn't one in the display case. Pay attention to red flags...the person who waited on me said that this cookie was last weeks cookie, but they still had some available. I asked him," Are they fresh?" And, he answered, "Yes." That little voice inside you, that says," Don't do it!" Pay attention to that voice. But, I was dead set on a red velvet cookie. So, I ordered it and paid for it. When, I got home, I tasted it and it was stale and dry. Now, when you are paying $5 for a single cookie, you want it to be good. So, I called back and talked to Brittany! She refunded my money. Huge, credit to her! Thank you! Lesson learned, Do Not Order Last Week's Cookie. Stick with the ones in the display case. I know pay attention to your gut instinct. I love Crumble Cookies and if you stick to the cookies of the week, you will be very happy. read more

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Often disorganized and chaotic. More than once they have lost my pickup order or never fulfilled it it

1.26.23 I've been wanting to try this franchise for a long time and finally stopped by this location today while I was nearby running an errand. I place my order of (chilled) French Silk Pie and a Milk Chocolate Chip through the app. Upon arrival, I clicked I'm here on the app. This location has two tablets for self orders and you can also place at the register. They also have a counter for pickup. Delivery is also available. Gift cards are available. They also sell ice cream and other items such as a cookie cutter, beverages (milk and water), and gift wrap. I thought the French Silk Pie cookie itself was slightly dry, but the mousse was perfect. I preferred the chocolate chip cookie over it, whereas my husband raved about the pie. He thought it was amazing. Had I known I would've saved the whole cookie for him. When I told him how many calories are in one cookie, he told me not to buy it again as much as he enjoyed it. Lol. I have a suspicion I would prefer the non-chilled cookies as I prefer room temperature pastries whereas my hubby prefers any pastries with icing such as cupcakes chilled. I know people think these cookies are huge, but for $4.98 for a single, I think they are pricy. I could easily eat two in one sitting, but I wouldn't as it would take a week to burn them off. I definitely plan to be back albeit not frequently given the cost and calories. read more

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Popped in to pick up some cookies as a gift for a friend - was easily able to find the self ordering station. It was really accessible with large print and pictures of all the options. I ordered 4 cookies with a ribbon and happy birthday sticker.. probably waited under 5 minutes and my order was ready! Front area/window ledges could use some cleaning. Quick and easy option for those with a sweet tooth or last minute gift givers like myself! read more

Cookies were pretty good. My favorite were the maple oatmeal cookies. Service was average and from what I could tell the location is kept very clean. read more

Crumbl - Kentlands - Bakeries Near Me - Gaithersburg, Maryland

I don't usually like leaving negative reviews, but I've visited this location three times over the past few weeks, and I've noticed some behaviors that I found off-putting, though I initially let them slide. However, today's experience was particularly disappointing, and I feel compelled to address it. First, every time I walk into this location, I never hear any employees greeting customers. Second, I've observed workers talking around the cookies without any mouth coverings, which I find inappropriate, especially since customers can see the food being handled. Third, I always place my orders ahead of time to avoid waiting. Today, none of the workers seemed interested in helping customers or fulfilling orders. I had to catch their attention and ask for assistance. Several people who ordered on-site after I arrived were served first, while I had to wait about 10 minutes for my cookies. I believe that pickup orders should be prioritized since they are placed in advance. When I finally received my order and opened the box, I was disappointed by the poor presentation of the cookies. I didn't even feel like eating them. I hope this inconvenience doesn't happen again, and I look forward to seeing improvements the next time I visit this location. read more

Crumbl - Kentlands - Cookies I received. Very messy presentation. Toppings all watered, not the usually thick and creamy consistency. - Bakeries Near Me - Gaithersburg, Maryland

Wow, those are some serious delicious cookies! It's like eating cupcakes but much easier to cut up and enjoy. The cookies are quite large, and I cut them up in quarters so my fam can try each one. It's not cheap, but as I mentioned before, they are quite large. Now their menu varies from week to week which can be a good thing or bad. They will have a special cookie flavor that I really like and then when I go back the following week it's gone. Only the chocolate chip and pink frosted cookies are always available and then they have two or three that change from week to week. Now is it better then say Levian cookies in Bethesda? It's different. Levian are huge in thickness and weighs a ton and these more like flatten cupcake with some good frostings and flavor. read more

Not only are they staff always nice, my orders are always ready on time. This branch is super clean as well. The cookies? Delicious. Sure- some flavors are hit or miss but I always find myself surprised by how balanced they generally are- especially the chocolate ones! And the newer specialty ones (cinnamon bun, tres leches) are amazing! read more

Having a bad day... stopped Crumbl to try cookie I haven't tried as yet. Thanks crumbl for the bday cookie. So much appreciated. And tasty! read more

Great cookies, always offering a delicious selection on their weekly menu. Wonderful customer service.

Crumbl cookies does what they do best. They have one of the best cookies and they try to keep it new with a rotation of flavors each week. I will say that the Smores is the best cookie flavor I've ever tried from them. This particular location is rather new and the service there was pretty good. No complaints. read more

Crumbl - Kentlands - S'mores - Bakeries Near Me - Gaithersburg, Maryland

I love that the flavors change every week! Gives you a reason to check in and get another every once in a while. We got the cornbread, the cinnamon swirl, the pumpkin pie, and the New York caramel cheesecake all of which were pretty yummy. I think the pumpkin pie was the best. Like a cookie and a pie all wrapped into one. Very sweet though! I could only have a piece of one at a time so if you don't like very sweet things it may not be for you. The place it very sleek and clean and the service is very fast. They show you your cookies in the box before you leave and have lots of computers for ordering. read more

Crumbl - Kentlands - 4 crumble cookies - Bakeries Near Me - Gaithersburg, Maryland

Yummmmm!!! DELICIOUS !! We love the variety. Unfortunately this time, they were out of the brownie sundae. Hope they have it again soon!!

Depends on who is working, customer service can be lacking at times. Overall, this placed hits the spot!

Crumbl Cookies is such an amazing cookie store! I love how they choose different flavors every week so they don't have the same one every time. I'm not much of a cookie person but Crumbl is AMAZING and their employees work quickly and I love how they have self- checkouts as well. The store it self is cute and clean. Overall Crumbl Cookie is AMAZING! read more

Yummy cookies, good customer service. Place is always clean and people are always friendly

Addictive like all sugar is. Just check out the nutritional info on one of their cookies... Their recommended serving size is 1/4th of cookie like anyone is going to stop at 1/4th. #insanity #yettastesogood read more

Crumbl - Kentlands - This is what you call diabetes in one bite - Bakeries Near Me - Gaithersburg, Maryland

Overall, a good experience. Cupcakes and customer service were good. I wish they sold a single or couple cupcake set. I had to buy a set of 4, but I really only wanted 2 cupcakes. read more

Huge, delicious, & beautifully packaged. We ordered 2 cold ( lemonade, classic pink sugar) and 2 warm (cinnamon frybread, molten lava). They're *almost* too pretty to eat. Soft, chewy, and smelled so good we couldn't wait to get home to try them! read more

Crumbl - Kentlands - Lemonade, Pink Sugar, Molten Lava, Cinnamon Frybread - Bakeries Near Me - Gaithersburg, Maryland

best cooked ever I recommend it .one of my favorite are cinnamon, snickerdoodle. My daughter loves them too . read more

The service was really quick and the cookies were amazing. I wish the chocolate chip was semi sweet every week, but I love how the flavors change weekly. The employees are friendly and the store is very clean. read more

Crumbl - Kentlands - Twix, confetti cake, pbj, and s'mores - Bakeries Near Me - Gaithersburg, Maryland

Great customer service Cookies were fresh and delicious The ambiance of the store was inviting. read more

amazing, they are so nice and welcoming. Cookies taste delicious. it's ambiance is great

Terrific cookies and service at the Kentlands Crumbl! Def recommend! Also check out the minis!

Always quick and friendly service with a nice clean atmosphere. I would recommend this location.

I would not use for large quantities. Got a large batch for a classroom party. Huge box, they had to be refrigerated, and pick window time is only 10-4 so for kid's morning party, you have to pick up day before and empty your fridge to store the monstrous large cookie box, as in it took up the entire shelf from wall to wall of our fridge. Not worth it. read more

The team members at this location are very friendly and helpful. I always recommend the semi chocolate chip cookie. It's my favorite. I like that there's always milk and no coffee i think it's different . read more

Definitely!! everything is so delicious and sweet and big. I will be coming back for all occasions.

Great Cookies, lots of options each week and sometime they offer mystery options too. All my family members love it

Awesome cookies, everyone loves them for gifts! Christmas presents for sure!! Teacher gifts, etc!

Always disappointed by this location. Cookies are made very sloppily. The customer before me asked them to redo her cookie and I could totally see why. I got 2 of the same flavor- they were different sizes, one was beautiful, the other was messy with a soupy consistency of icing. Another was supposed to be a filled cookie but it has none. Go a few miles further and go to the Germantown location instead. read more