While I was in the area, I wanted to try the Dubai Chocolate Brownie w/Strawberries for Valentine's Day. I called ahead to ensure they had the brownie available and the lady was super sweet on the call. She ensured me that they had a few brownies left but that they were going fast. I decided to order online so I could just stop by and pick it up. As soon as I walked in, I was greeted and they started to prepare the brownie. This was my first time at this location and it was very clean and organized. I was in and out under 2 mins. Overall, the customer service was wonderful and the brownie was great. I'd definitely return the next time I'm in the area. read more

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I ordered four cookies from Crumbl as a thank-you gift for my mom, and unfortunately, the cookies were not good at all. The topping tasted extremely sour--almost like sour milk--and the cookie itself had a strange, grainy texture. These were not minor quality issues; the cookies genuinely tasted off and were not something I felt comfortable giving to someone as a gift. I called the store to let them know about the issue, and the experience with the shift lead and trainee made an already disappointing situation even worse. They were extremely rude and dismissive and told me that I was not eligible for a redelivery. I was told I would have to bring the cookies back to the store. I understand that businesses have policies, but when a customer receives food that tastes spoiled or otherwise clearly isn't right, the response should be to address the concern--not make the customer feel like they're inconveniencing you. Very disappointing experience, both with the quality of the cookies and the customer service. I'll be emailing Crumbl's corporate office because this should have been handled much better. read more

This location is a bit smaller than other locations I have been to, but nonetheless the overall look and cleanliness is a plus. We ordered ahead of time and we picked a time slot. We arrived a minute or 2 before the time slot, but still received our cookies/cakes, so that was a pleasant surprise! The tres leches cake was delicious. I couldn't get enough of it. I wish I had gotten 4 of them. I was not a huge fan of the Chocolate Cheesecake. It was very dry compared to the Trés Leches. Overall, I gave this a 4 star because the Trés leches was so good and the quickness of the service. read more

Crumbl - Greenbrier - Bakeries Near Me - Chesapeake, Virginia

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I noticed this place on a day out and as a big fan of cookies, I decided to pay a visit. First of all, the music was SO loud that I couldn't hear anything else and it wasn't even good music at that! The ordering seemed confusing to me and I ended up with some random selection of cookies as I couldn't concentrate due to the blaring excuse for music being blasted through the very small building. It was extremely overpriced for only a few small cookies. They were bland, dry, and not even worth the box they were in. I still don't know why this chain gets so much praise. It pains me to think that so many people have such low standards when it comes to cookies. Just sad. read more

Ordered cookies for my friend and I for delivery when I received them two of my cookies were missing their toppings and icing completely. This is the 3 time now that I have had this exact issue read more

Crumbl - Greenbrier - Oreos cookies and creme cookie without icing or toppings - Bakeries Near Me - Chesapeake, Virginia

I don't understand the widespread enthusiasm for this establishment. Every cookie I've tried has tasted remarkably similar--reminiscent of store-bought or boxed mix cookies, with an overwhelming amount of sugar. While the cookies aren't necessarily unpleasant, they are excessively sweet to the point of being difficult to enjoy. Given the price point, I expected a more refined and complex flavor profile. In my opinion, there are far better local options that offer both quality and originality. I would encourage others to support those smaller, independent bakeries instead. read more

The cookies are huge but so tasty. I loved the peanut butter cookies with real peanut butter dripped on top.

I know everyone has different tastes, but Crumbl Cookies didn't quite hit the mark for me. The cookies were too soft for my preference and extremely rich. I do appreciate that they swap flavors every week, so I'm hoping this was just an off week and that my next visit will bring a different experience. I'm willing to give it another shot and see if a new flavor lineup changes my mind! read more

Crumbl - Greenbrier - Bakeries Near Me - Chesapeake, Virginia

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Love the Chocolate Lava cookie. It is Okey gooey goodness. The chocolate is sinfully delicious and addictive.

A scene that is all too familiar these days. A lobby full of confused and angry customers and 4-5 employees in the back with no idea what they are doing. Their explanation to one customer on why her order was messed up was "you can email my manager." Wow employees can't even resolve a messed up cookie order. My order was submitted online but I had to wait for 3 orders in front of me because putting cookies in boxes is hard. Not worth the more than $16 price tag for 4 cookies, won't be back. read more

Crumbl - Greenbrier - Not worth $16, woof - Bakeries Near Me - Chesapeake, Virginia

I love cookie Crumbl in greenbrier the service is great I love it nice area they are fast and convenient

I had such high hopes for this place. I decided to try it after smelling their branded soaps/lotions at Walmart. I love me some cookies, so I was excited to try these. For a first timer in the store, it's a wee bit confusing on how to order. I ended up asking another customer because the staff couldn't be bothered. Either that, or maybe they couldn't hear me over the music. It was seriously like being in a dang club. It would have been nice to actually get the cookies I ordered. Be sure to check before you leave. Two didn't even have the icing at all. The name "Crumbl" is appropriate seeing how all you get when you bite into these hard pucks are a mouth full of dry crumbles. Between the tasteless disks disguised as cookies, the overly loud music, the exorbitant prices, and the employees that would rather be ANYwhere else, I think I'd rather eat the body scrub from Walmart. Definitely won't be back. read more

Well well well. I'll be back to have another Kentucky Butter Cake Cookie. The thing was warm, soft like cake, buttery as promised and I love that it was a cross of a butter cookie and a sugar cookie. Didn't like the chocolate sundae as much as I thought I would but I'm sure it's someone else's pick. But between me and you ... THIS BEATS INSOMNIA COOKIES BY FAR (at least the one on Monarch Way in Norfolk) I wish there were bags to carry your boxes out in because the server's gloves transferred chocolate and the likes all over the outside of my boxes. Nevertheless I wiped them and transferred them right to my stomach. It's really small inside with no seating. So you have to eat them in your car if you want the fresh out of the oven experience. Which I highly recommend because while they're still good at room temp, they're MUCH better fresh and hot. Let's just say I'll be back. Hopefully the menu changes out regularly instead of seasonally because the options were super small (only 6 when I went). And also hopefully that butter cake cookie shows up more often than lesser cookies! read more

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Quick, delicious cookies! Highly yummy! I really liked the Raspberry iced sugar cookie. The two occasions that I have been to this store they both had a cookie or cake with Biscoff; they were both good; like a browned Buttery cinnamon flavor with creamy goodness. read more

My review is based on the location and not the cookies. I have always enjoyed this location, they are very nice and always friendly.

love the new ideas weekly. The flavors are unique and well thought out and carefully crafted. The employees are very kin, respectful and are always full of smiles. The wait is never long if you order in advance. read more

I've heard a lot of hype from friends about Crumbl Cookies so I finally gave it a try. The small shop was pretty busy when I walked in and the employees all seemed to be working pretty well together. Flavors change weekly and ordering is on a kiosk. I ordered a couple hummingbird cake and chocolate cupcake cookies. It only took a few minutes for my order to be ready and I was soon on my way home. The cookies were beautiful and well presented in a branded pink box. They were fresh and delicious. The cookies are a bit pricey but not out of line considering the companies obvious overhead expenses. 3.5 stars rounding up for a clean shop and great service. read more

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These are the best cookies I absolutely love them, biscotti style cheesecake, and the aloha, but I believe my absolute favorite is the S'mores service was great and the store was super Duper clean read more

I love me some crumbl! But this store has a strange smell I don't know if it's the trashcan by the door. But it don't smell like fresh cookies. They have some new workers so the cookies do look like they put some effort in it. But management should try to clean up a little read more

So glad I got to go to the new store and try the cookies! So many flavors and do delicious! read more

Crumbl - Greenbrier - Bakeries Near Me - Chesapeake, Virginia

The cookies a visual masterpieces. The process to order was easy and we received our cookies very quickly. They are a bit pricey, but very large so I was okay with the cost. To be honest though, the taste was just average, hence the 3-star rating. I really debated giving it a 2-star, but that would've been based exclusively on taste. I know lots of people love them and should continue to love them. I'm glad that I stopped by and enjoyed the experience, but that will probably be my only visit. read more

Crumbl - Greenbrier - PB Cookies and Cream/Strawberry Ice cream Bar - Bakeries Near Me - Chesapeake, Virginia

I just love how Crumbl cookie changes their menu weekly! It's so fun to anticipate what flavor will come out next! This week they have apple crumb cake - has brown sugar glaze, baked apples and cinnamon streusel on top 6/10. I'm not crazy about the soft apple textures Moms recipe: Chunky oatmeal cookie with semi chocolate chips , toffee, with peanut butter chips and a dash of sea salt! 7/10 French toast: it looks just like French toast with a scoop of icing that looks like butter and a sprinkle of syrup and powered sugar. 7/10 Salted Caramel Cheesecake : three layers cookie to include graham cracked ,cheesecake frosting and caramel and a touch of sea salt. I loved this cookie , I give it a 8/10 read more

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Amazing cookies and service! The staff are welcoming and the place is mostly clean when I visit.

My first time having a Crumble Cookie, it was delicious!! The self serve ordering service was easy to use. The store was cheerful, clean and very organized It felt like getting a treat was an event to celebrate. read more

I went opening weekend. Got some delicious cookies. My favorite was the Oreo! The frosting was sooo good. It's a small shop, so you definitely cannot eat inside. There's no seating so something to consider if you go. While expensive, the cookies are super filling. I split my cookie in half as I cannot eat it all in 1 sitting. My apologies for the already eaten food in the photo. I got hungry read more

Crumbl - Greenbrier - 6-Pack of cookies. - Bakeries Near Me - Chesapeake, Virginia

We absolutely love Crumbl Cookie! They are so friendly as soon as you walk into the small, yet very clean, cute store. They have awesome new cookie flavors every week and we love to see what they come up with week after week. The cookies are perfectly soft and delicious!! Cannot say enough good things about Crumbl! read more

Crumbl - Greenbrier - Bakeries Near Me - Chesapeake, Virginia

Always fast, friendly and delicious! Store is always clean and smells sooo good too! Weekly flavors are unique and seasonal. Every once in awhile we find a cookie to be too sweet or not baked enough. I leave honest reviews and earn rewards in their app. Definitely recommend trying them for yourself and sharing with others because they are huge!!! read more

Crumbl - Greenbrier - Flavors for Nov. 19th - Bakeries Near Me - Chesapeake, Virginia

I visited twice in one week and both visits were awesome. The cookies were made fresh and tasted so good. Great service read more

Customer service is crap. Been there 4 times within the past month. Employees have attitude for no reason. I'll give it one more chance, then I'm done. read more

For a grand opening I was surprised how fast service was. The cookies were delicious but rich so I could only eat maybe a third of it as they were huge too. read more

Crumbl - Greenbrier - Cookie crumbl - Bakeries Near Me - Chesapeake, Virginia

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So one of my stylist at Haircuttery, were located right next door went and bought 4 cookies from Crumble soft opening today and OMG they are delicious! Everyone's favorite was the lemon, it was perfect, popped with flavor! Not too tart and just right amount of sweet! The Oreo was so rich and delicious & moist! The peanut butter was like a butterfinger cookie and was yummy! And the chocolate chip was full of chocolate chips with a small taste of salt and was so good! We crumbled the Crumble cookies! I'll be going for more read more

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They cookies don't crumble. They were definitely undercooked Good idea just never made right. read more

these cookies are genuinely gross and overpriced and overrated, barely cooked and the only good one is chocolate chip

Giving 3 stars because I love the cookies here! They are always so yummy, warm, and delicious. I will recommend them always. What was disheartening was my experience. There was a couple and me in the store. The couple asked the lady working there what she recommended. As I'm checking out at the self service , paying $45 for the box of cookies, I heard the last thing I'd ever want to hear while purchasing cookies or any food at a store from a staff member. The staff member said " I don't like the cookies here". The couple rapidly left the store. Clearly uncomfortable by her response. This staff member looked and laughed to her coworker and kept talking about how she doesn't like it. I felt bad for her coworker because she was working hard rolling and baking the cookies, it just seemed wrong. If I didn't pay I might of left too. I rely on staff at places I eat for recommendations and I love it. She could have at least shared what the popular items are, that would have been helpful to us customers . So this was such a disheartening experience. Sad and extremely uncomfortable. It also made me hesitant on quality of cookies, like doubtful. I won't be back to this location. Busy shopping center but parking was ample. Inside was clean and organized. read more

Horrible service. My sister and I were the only two people in the store at the time. I had a question about a potential allergen in one of the cookies so I stood next to the counter waiting for the woman behind the counter to acknowledge us, she had AirPods in (which is fine if you can actually help customers) but we stood there for about 2 minutes trying to nicely get her attention before it became clear she was doing everything she could to avoid looking at us. We gave up and decided to just go ahead and order the cookies. On the kiosk is a section where you can add any special instructions so I asked for them to put the cookie with nuts in a separate container due to an allergy. When the other woman brought the cookies out, they were all in one container. I had asked again, can I please have the one with nuts in another box and she straight up said "No, I can't do that." She must've seen the confusion on my face because she followed it up with "I saw you asked for that, but if I put it in another box then I'll have to charge you extra." I understand she's just doing her job and following company policy so I can't fault her for the extra charge, but I was frustrated that she saw the message about an allergy and put the cookie in the box anyway without saying anything to me first. It is also an outrageous policy to charge extra to put a single cookie in a separate box for an allergy, especially when you're already charging $5 for a cookie. read more

I came to the 1412 Greenbrier Pkwy Ste 112 location on July, 13 at 8:30 to finally get the cake batter cookie which is my favorite cookie i work thru the week so i wanted to come on a day i was off which is the weekend also i live 20 mins away from the nearest Crumbl before I even drove i looked up what time they close maps told me12:00am i said great i don't have to go too early or I'm not gonna get there to late 4 hours before they close no more cake batter they really only was serving 3 out of the 6 cookies very disappointed i guess ill wait patiently for cake batter to come out again read more

While waiting for my cookies, I decided to watch a worker make cookies. I watched the young lady add the butter to the mixer and turn it on. She placed a small ramekin on the food scale but whatever she needed to put in it was in the back. She stepped away and came back to the front with a container. She then pushed/wheeled the trash can to the back and returned with her same gloves. I know she didn't change them because they were still greasy from the butter she previously handled. She proceeded to open the container, of what I assume was sugar, place her contaminated gloves hand into the container to grab sugar and added it to the ramekin. I work in healthcare and have also taken the ServSafe manager course. I know that is a huge no no! I almost requested a refund however I will be contacting the health department. Additionally, there was a young lady working with a Croc style shoe, no socks. The workers need additional training on the safety protocols needed to work in an establishment serving food. I notified one of the workers of my observation and requested a way to contact management. I was told this was the best way. read more

Very disappointed. Stopped in here this evening and had always heard these are the best cookies. They were expensive but was willingly to look past that since they were very large and suppose to be fresh. Cookies weren't even warm and the chocolate chip and wedding cake cookies were underdone and borderline raw dough. read more

Crumbl - Greenbrier - Raw cookie - Bakeries Near Me - Chesapeake, Virginia

While the weekly menu system is unique and unheard of, it's great. The service was friendly and although it was a pickup order, I could feel the positive atmosphere from the parking lot. I will definitely be back! read more

Always love the new flavors weekly! The customer service at this store is amazing. I personally check the app and put in my order through that so you can see what flavors are in stock! read more