Yes, their cookies are good, but recently this location has been a disappointment. They run out of the main cookie - chocolate chip - hours before closing and don't make any more batches. I even called to make sure they had it, the person over the phone said they did... when I got there, they didn't have anymore. The customer before me asked and the cashier said "this is all we have." There would be at least 8-10 people in the back making batches, but none are chocolate chip?! Smh. Their mobile app hasn't been updating either! I got charged for a failed order attempt! This has happened multiple times. Yes, I change my payment information. Yes, I updated my online cart multiple times. But I still receive the failed order screen. I'm sure I'll find another, better dessert place that isn't overrated in this small town. read more

This place was amazing! I've always wanted to try the cookies every since I saw them online. I ordered the 4-pack and every cookie was as good as anticipated. The wait time was also super quick and the service was amazing! 10/10. read more

Crumbl - Murfreesboro - Inside - Desserts Near Me - Murfreesboro, Tennessee

Love the variety. Curbside is usually quick and service is usually very good. I do wish there would be a little more listening to customer favorites but they're not bad. read more

This is a great location! I've never had a bad experience. Love Crumbl cookies!! This is a great store!

There is alway some issue at Murfreesboro Crumbl - cannot print receipt, cannot accept cash, out if single boxes so can't sell singles, employees not friendly at all. Today - no single or four count boxes. I have more than once driven to Smyrna just to get good reliable service. read more

These cookies are legit! They only sell cookies, and they do it right! There were 6 choices of cookies displayed at the counter. Wishing they had at least signs next to them, but there's a slide display. we chose the 4 pack for a little over $10 or $3 and a some change for 1. The chocolate chip was the best! Just as a great cookie should be, crispy outside, soft, gooey inside with the perfect amount of chips. The snickerdoodle and chocolate were both equally good! The Nutella was our least favorite. These are good size cookies, served warm in a cute display box! We went late on a Friday night around 8:30 so the line was short, but I hear it can get really long. But they deliver! We wouldn't usually go out of our way to just get cookies, but we had to stop the next morning to take to Atlanta to share with our family and they loved it too! read more

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These cookies are so worth it! And you can definitely share one with somebody since they're so big!

The social distancing wasn't a thing at this locations there were signs but it wasn't enforced at all. A lot of people standing around waiting for their order which caused people to be way too close together. I wish I took photos but sadly I didn't. I wanted to get the star berry shortcake cookie but wanted no frosted because I don't eat cream cheese. I still wanted the crumble topping that comes with it. After ordering and waiting I was told at the last minute if I don't get the frosting I can't have the topping and I wasn't given a reason. I just thought it was a little rude and made no sense why if the topping and frosting are made separately and they just sprinkle the topping on top of the frosting. Needles to say I won't be back to this location. Love crumbl cookie though. First time at this location. read more

Crumbl - Murfreesboro - Chocolate chip cookie - Desserts Near Me - Murfreesboro, Tennessee

cookies are great. The service is great. Ambiance inside is cool too. overall great. Come often and would continue to as well.

Simply the BEST cookies in town. They change up the menu each week and there is always one (or two) that anyone should want. When you pick them up the cookies are fresh. Employees are friendly. You can also order online and pick up without getting out of your car. Parking can be a bit of a challenge as people will park anywhere at any moment. Just be patient and drive around and a space will open. It's definitely worth the hassle. read more

I love you crumble. Only request- if ever- For simple folks can you possibly ever just have a basic cookie on tap every week? Just change frosting color and call it whatever. I drive an hour to get my cookie fix! Super fan fave - plain Cookie base/ color sugar frosting. The 4th of July cookie was spot on, the pink birthday cookie & my ultimate favorite is the wedding cake cookie! Just a suggestion for one day in the future- some of us are never going to try a s'mores cookie ever lol we love basic . Keep calm and keep making delicious cookies! read more

A little help with customer service etiquette when you're checking out would be awesome. It's hard to pay 4$/ cookie And also get jerk-ish attitude from staff at the same time leaving this cause if I was management , I'd wanna know. read more

Not sure what the draw is to this place. Cookies are huge but they just aren't as flavorful as I'd like.

The cookies are always good but I'm giving 3 stars because every time I visit this location without fail they are SOLD OUT of most of the cookies. They've got a good number of staff members that are polite and do a good job. I wish they would plan ahead for their rushes especially on the weekends. read more

We showed up after a long road trip looking forward to trying one of their specialty cookies. Their main was sold out and their chocolate chip was $5. Super dry and when asked for a cup of water not a bottle they want to charge $2.75. They also had just raised their prices today. Nice Holiday gauging on tap water. read more

Wow. Place is amaZing. I put myself into a food coma because of this place. We got the party box and tried most of the cookies they have. The pink sugar cookie is by far my favorite. Place gets pretty packed and so cool that they stay open until midnight. read more

Excellent. Absolutely fantastic. I am not sure what the negative reviews are about.... yes the store can get crowded (late night and weekend evenings). But I been several times with no line at all. Cookies served fresh, warm, and most importantly delicious. read more

Crumbl - Murfreesboro - S'mores, nutty buddy, chocolate chip - Desserts Near Me - Murfreesboro, Tennessee

We ordered the four pack to be delivered. Quoted time was 45 minutes actual time was a few minutes shy of 2 hours. No big deal we expected some kinks as they had only been open a couple weeks. We were just sitting at home watching Game of Thrones and were going to use these to eat our feelings after the Battle of Winterfell. We did call to follow up and you could tell they were having problems as the customer service was lacking and blew off my husband when he asked for an update after waiting an hour. Soon after we received a text saying our cookies had left and would arrive in 8 minutes. They do have driver tracking so we could follow him through multiple stops. 44 minutes later he arrived. Again not a big deal for us but pretty frustrating when you're trying to catch a delivery person before he rings the doorbell and wakes your kid. They arrived warm and looked delicious. Then we tasted them. They were incredibly bland. Delivered mediocre cookies. I think next time we will hop down to Kroger's and get some break and bake pillsbury. read more

This is the most welcoming cookie place. Everyone smiled and welcome us to the store upon walking in. We've tried the classic chocolate chips and frosted sugar cookie. The delicious cookies were fresh out of the oven and it will cater to anyone cookie sweet spot. I will be back to try the other cookies. read more

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Delicious cookies and love the late hours. Cookies are big enough to share so that everyone can try a variety.

They are warm and soft. They are huge. I will choose these cookies over a cupcake any day read more

Crumbl - Murfreesboro - Desserts Near Me - Murfreesboro, Tennessee

Placed an on line order for curbside. Gave them 20 minutes to prepare them. Hit the "I'm here" button on their app when I arrived. No response. Waited 10 minutes. Called. They said they were waiting on them to come out of the oven. Waited 20 more minutes. Called back. Employee was rude and told me they didn't start preparing the cookies until we hit the "I'm here" button. So what's the point of preordering?? We didn't get our cookies until 50 minutes after our order was placed. And NO apology or compensation for our wait. I gave a tip when I paid. I wish I could have that back now. I won't go back. There are too many other places in town to get dessert. Cookies are good but not worth the hassle and time wasted. read more

Amazing cookies just expect a line. Would recommend ordering ahead instead to save yourself the wait time!

Pretty good cookie. I love the feel of the shop, the open kitchen, the decor and graphics. This extends to the packaging too - great marketing/branding work. Reminds me of places in Manhattan. Got the sugar cookie. It was solid - very sweet, but good flavor balance of butteriness and a hint of salt. The texture was interesting, sorta between a typical sugar cookie and a cake. The icing had a nice flavor, kinda subtly fruity. I really don't get the deal with chilling the cookie. This diminishes the flavor and affects the texture. The above review of the cookie is based on my eating it the next day at room temp. Chilling seems like a gimmick, and really they should cease and desist ASAP. Also - as some reviewers have mentioned, they have an issue with speed. It should not take this long to put cookies in boxes. It's not as if they were baking them as fast as they were ordered - the cookies were made, they just couldn't seem to get them in the boxes in any reasonable timeframe. Puzzling. read more

Always the best cookies with great service. Jessica helps this place cranking out incredible products

The cookies are great if you can actually get them, unfortunately the service is absolutely terrible. Used to use their stores in vegas before moving to Nashville. This Murfreesboro store is terrible, don't bother they either won't have anything available, your order will get lost, of your delivery will get randomly cancelled 30 minutes after you were supposed to receive it. read more

Who doesn't love crumbl!? I love trying their all flavors and look forward to the new releases weekly! Though they can be considered a little pricey, I think it's 100% worth the "splurge". read more

Went to order some cookies for my kids who are having a rough day being cooped up. Got to the front door and was told I could only order on the app. So went back to the car. The cell service is horrible in that part of town so I asked if they could just charge my card for 4 cookies. She looked at me and spoke slower... you can only order cookies with the app so I guess we can't serve you... I can think of a million ways this customer service could have went better even if there was no way around the app! I will never be back and we usually order for all parties and events! read more

Super happy to have a new dessert place in murfreesboro. I love the fact they have different flavors every week. All of the cookies we have tried have been delicious (the sugar cookie icing is not our favorite but it wasnt the worst) there is usually a wait in the lobby but nothing excruciatingly painful to sit through. Also I dont mind the price at all seeing as I can never eat a whole cookie in one sitting. I usually eat half the night I buy and the rest the next day. read more

Crumbl - Murfreesboro - Desserts Near Me - Murfreesboro, Tennessee

We are in town for a softball tournament, and we discovered the Crumbl and decided it was a must for us. A little bummed that the Cookies & Cream was sold out when we were there, but the rest of the flavors we got were delicious. While in the store I dropped the box of cookies and icing went everywhere. Madison was sweet enough to replace the messed up cookies for me without charging me. I would definitely go back! read more

If you want to wait 20 minutes in a very small lobby with 30 people surrounding you, then, yes, delicious cookies. They produced one box of cookies every 3-4 minutes while I was there. It's a ridiculously long wait for 2 minutes of enjoyment. read more

Yum! Delicious treat once in a while! The staff is so helpful and kind! If you've never had Crumbl you have to at least once!

Probably some of the best cookies I have ever eaten and the fact that they are made while you are there and hot and ready to eat is EVERYTHING!!! read more

Staff was kind, store was clean, and the cookies were AMAZING. My favorite was the molten lava cookie.

Cookies are and so fresh even when delivered. Their delivery service is also surprisingly speedy considering the traffic. Packaging is also very cute and not overdone at all which is refreshing for a place that offers sweet treats! read more

I stopped in to pick up a few things and had the best experience! The young lady Ally was so sweet and pleasant and made sure I had everything I needed. read more

My favorite guilty pleasure. Seems that I find myself here late at night when my sweet tooth is nagging me. Maybe it's the idea of a gigantic warm chocolate chip cookie or maybe it's the weekly rotating menu...all I know is that it's my favorite treat. The lines can get long, usually after work and at the dinner hour, but it moves fast. Staff is friendly. Definitely check it out. read more

The cookies were delicious!!! However I wanted 45 minutes for a box of 4 cookies. It would be nice to know your going to have to wait that long when your paying. I also think the staff could have communicated with the lobby of people waiting but instead everyone was just standing around looking around read more

Addictive, sugar overload, deliciously unhealthy but worth every bite. We stood in line for the warm cookies, made while you wait. They have 5-6 selections and each one is a favorite. You can purchase a single cookie or buy several which are placed in a specially made Crumbl box. The service is quick but the patrons are often slow trying to decide what they want. I am not a huge cookie fan but the chocolate chip can transform me into a cookie fan quickly. read more

this location suuuuuuucks. they are so rude. the little girls there will laugh at you when you ask how long until they make more. having worked when i was younger in food service, im appalled. honestly.... i wasn't rude and im extremely nice, generous when ordering food. but holy smokes. talk about high school level drama. i didn't even buy anything and never will. y'all should think about the employees at your store. read more