The staff is very helpful . we have a new pool and needed help understanding pool maintenance. when we have a question , we always receive great service . read more

I really like this business. They are honest and I don't feel like they try to sell me something I don't need. They answers whatever questions I have and help me with my problems. Our pool's vacuum cleaner stopped working they fixed my problem and gave me a good deal. I would definitely recommend this business. read more

Just spoke to Matt. He was great. Without charging us he helped me fix a cleaner issue over the phone and gave me some great advice. It's hard to find honesty anymore but Crystal pool has it in droves. read more

Great selection, friendly staff. I'll be shopping here for my pool needs over Leslie's. I hope they don't close up shop like irlands did.

They are wonderful, knowledgeable, so friendly & helpful! Their customer service is the best, they go out of their way to help you trouble shoot your pool issues and I'm really thankful I found this company! I don't speak pool terminology very well at all but they are gracious & have been really patient with me and made me feel welcomed. I highly recommend them. read more

The people that work here are always so nice and helpful. They have always been honest with me about my pool and my pool has never looked so good.. thank u read more

Always help they don't try to sell you everything under the sun like Leslie's. They are always friendly and willing to help. They have got me out of a pool disaster a couple of times. read more

Their service is the best I have found. They don't nickel n dime you to death like Leslie's. They will tell you what you need for your pool chemicals and not try to oversell you. That being said I have gone there and they were out of the chemicals I needed so ended up going to Leslies to purchase what was needed. Only once though. I've had equipment serviced/replaced by them and it was top notch work. read more

I had lots of questions about pool pumps and pool filters so I walked into Crystal Pool & Spa for some answers. I was greeted by Dave. He answered all my questions and more. 30 plus years of info and suggestions. Has a great work ethic and set me up with a perfect plan for my pool. I set the appointment to install. Extremely efficient service is what I got, a long with more information on how to care for my troublesome pool. If I could rate his service between 1-10, he'd get 10 plus! His estimate was fair and when the job was done he came in under the estimate. Can't say enough about this guy! He was very honest and straight forward. Thank you Dave for such an incredible job! read more

I just installed an above ground pool in my yard for the first time and needed someone to to line me out with supplies and give me a quick rundown on pool chemistry. No big deal right? Wrong! The elderly man behind the counter proceeded to make a smart ass remark implying that I was wasting his time. After I made it clear to him that I wasn't in the mood for any B.S. he shifted gears and got down to business. I met his wife a few days earlier when I dropped by the store to ask a few questions. You can tell she is a firecracker but she was helpful and I thanked her. Business must be really good if he thinks he can disrespect his customers. Guess who I won't be doing business with when I trade up to an inground pool? This guy! read more

Great customer service! A part on my pool pump broke this morning but my go to pool store didnt have the replacement and it would take 7-14 days to get one so they referred me to Crystal pools, as soon as I called they looked into their stock pile and found one! I got super lucky and they were so friendly I will definitely be back! Thanks again- Kayla read more

Excellent customer service!! I recently purchase a huge above ground pool and had zero knowledge of how to maintain it. So I first headed to a chain pool supply store in Modesto and had a horrible experience (no one greeted me, walked around looking for help-when I finally found someone he talked a mile a minute I had to ask him to slow down and tell him I I was new at this, and his reply was "sorry I just have a lot of work to get done"...and I'm thinking well I'm your customer and I need help). Anyway, the next day I thought I'd swing by Crystal Pool And Spa. Sure the outside doesn't look like its been updated for a while, but once I walked in and was greeted by the man, I knew he was going to help me. Luckily I had brought in a water sample. He tested the water for me, gave me detailed instructions on what to do and what I needed. Super nice and friendly and I will surely be back. Thank you so much for your help!! read more

Very professional and reliable. Our pool pump motor blew up. Also the pool sweep was in need of replacement. When we awoke to a green pool one morning we phoned Crystal Pools. The repair man returned Our call and assessed the situation. He arrived to the appointment with new equipment in hand . Replaced the parts an fortunately our green pool was clear again in about 3 days. We are so thankful to Crystal Pools . We highly recommend them. Thank you Crystal Pools. read more

I recently purchased a home with a pool. Lacking any knowledge of how a pool sweep works, I knew enough to know that is wasn't working properly. I visited Crystal Pool and Spa and asked some questions. They were extremely nice and helpful. I didn't spend any money on this particular day yet they were still interested in helping me. Their advice was spot on! My sweep works as it should and I am now a customer for life at Crystal Pool and Spa. read more

My husband and I just had a new above ground pool installed. We took a water analysis report down and the owner was extremely helpful and knowledgeable. He did not try to up sell us on extra chemicals. Prices are more than reasonable. Our report showed we needed calcium supplements and he explained we did not. He took ample time to show us how to test the water weekly and how to add all of the chemicals to the pool. His store is neat and tidy and well stocked. This is definitely our new home pool supply store. read more

Crystal pools is grate and they definitely know what there doing don't over sell u on chims or stuff that u don't need staff is very grate Deb and randy are grate. They know what there talking about highly recommend crystal pools for you pool needs. read more

The best company around!! They have serviced my pool for 30 yrs and not one issue with their repairs !!

I love this small mom n pop shop. They are honest down to earth people not some commercial company trying to sell you a ton of chemicals you do t really need. Great customer service. I will continue to bring my business here! read more

I called this morning inquiring about having my pool cleaned, the lady who answered the phone (so sorry I didn't get her name) was so incredibly helpful, and cheerful. Although they did not provide the services I was looking for, she gave me 2 phone numbers to get me in the right direction. Thanks so much!!! read more

I just moved into a new home and had a doughboy pool with a deck around it sitting there for quite some time. It was green and disastrous. After I visited the staff at Crystal Pool, I was relieved to know that they were there to help and very knowledgeable. In just a couple of days, my pool was crystal clear. They gave me all the advice and even answered my questions every time I called. They never made me feel like I was bothering them and insisted I called for any questions I may have. I took my dirty pool water in and they assessed what I needed for my pool to look like a pool instead of a swamp. I will continue to do all my business there! Thanks so much! read more

Exceptional product knowledge, great customer service and a friendly staff make crystal pool and spa my go to for pool needs!

Was referred to Crystal Pool by a friend who indicated that a particular repairman Dave Wilson was "a standup guy who will get the job done right". My friend was spot on and Dave took care of the problem.Yelp does not grant enough stars to rate a repairman of this caliber. GOOD JOB DAVE !!!! read more

I only wish that they had store in north/west Modesto. I live near the mall and now bypass the pool stores around the mall area and make the trek to crystal pools on Oakdale Rd. because I really appreciate their keen attention to service and details. They let me know exactly what I need without the overstated sales pitching I got from other stores on products not really needed. David (field maintenance) came out to take care of my older model pool heater and did the research on finding and installing parts needed at a very reasonable price. Thanks for Great run business! Art E. Sanchez read more

5 stars no less, Matt was very very helpful, as well as Dave. As many times as I called, and that was many many times, they were never to busy and went beyond their duty. Even to the point that I sent pictures, to make sure that we did things correctly. Thank you for great service and your years of experience. read more

My pool pump needed an impeller and all the "other guys" didn't keep it in the stock and had to order it. This was the only place in Modesto that had what I was looking for. They were friendly and were kind enough to hold the part until I came in. I will be going back for all my pool needs. read more

Exceptional service! Personally I've always felt like the service industry (Mechanics, HVAC, Electricians) can really gauge non- technical folks like myself. However, not only did I feel like we were dealing with an honest company, but he went out of his way to educate us (pool rookies) on all of the mechanics of the pool. Solid company, highly recommend. read more

I have been going to this place for supplies and advice for years and they never disappoint. Very helpful and knowledgeable. They take their time with each and every customer and want you to come back to follow up on any problems you have to make sure their suggestions are working. Its hard to find customer service that is genuinely helpful like this anymore. Highly recommend! read more

Went in to have my pool water tested cause I was having issues with the chlorine level. She was amazing told me everything I needed to do step by step what needed to be done now and what could wait since I was short on money. she told me not to feel overwhelmed that she was gonna help me and let me know what I need to do. I couldn't remember a part she told me so I called back and she was happy to help. Will definitely be going back for my pool supplies they have great customer service very friendly and helpful. read more