Save yourself the aggravating and search water services in your area. Auburn office not returning…read morecalls.

horrible! btw, be aware, the review on here by matt is a…read moresalesperson, he sold me my unit which i am having removed and tossed.the fact that he is leaving a review and giving the illusion of a happy customer is sad to say the least but not shocking at all. its amusing he specifically brings fact to all of the negative reviews on line and attempts to justify that. and then the response from a general manager is the icing on the cake..what an operation. stay away from culligan..horrendous service and as far as getting a delivery, they have 1 driver for the entire states of ct and ma..that should tell you what you need to know. i will be getting a replacement system from a company that cares for its customers, especially after the sale. putrid company!

Tom was very nice, neat, friendly and quick. He came out to our house the morning after…read moreThanksgiving and replaced our well pump in no time! Knowing we were without water with two young kids in the home, he fit us in to an already busy schedule. We would recommend him to anyone!

Spoke with a very nice clerk, Mary Jane a couple of times pertaining to a well issue that I needed…read moreaddressed. After two weeks I still never heard back from the owner. This, dispite having used this company years ago to install a new well. Why do business owners have such a difficult time returning phone calls? I went with another local company in Charlton.

I discovered that I had high levels of radon in my basement and decided to do something about it. I…read moreheard about Radon Systems from a friend. The entire process went smoothly from quotation thru installation. Communication, timeliness and skill were all top notch. The technician arrived, reviewed the job and had my radon mitigation system in place in a few hours. He did a very professional job and the system reduced my radon levels by 95%. My home is safer now. Thank you Radon Systems!

I found out that my radon levels were a bit high over threshold and found this company to install a…read moreradon mitigation system. Derrick was very helpful, answered all my questions and found a perfect location for my exterior pipe. The rule is 2 feet above and 10 feet sideways from any windows or vents. Luckily I had a spot that was perfect for this. Wouldn't hesitate to call this company again for any radon needs !

Shout out to Eric for the detail and care he took with doing my first service of my water…read morefiltration system! It's obvious that he loves his work and the company! So nice to deal with this company! if you are considering a water filtration system and want to change your service provider .. this is the company! One very satisfied customer!

I had a really great experience with H2O care from start to finish. They listened to my…read morerequirements (instead of just trying to sell me the most expensive solution possible) and were extremely thorough in answering all my questions. Our installer was also FABULOUS! The install is incredibly clean and his care and craftsmanship with the piping really shows. It kind of makes our old existing piping seem sloppy by comparison. I would recommend H2O care again in a heartbeat.

We had a great experience from the sales rep to the installers. True professionals no hard selling…read moreto get rid of our hard water. Thank you for for everything.

From the owner: Since 1989, H2O Care has combined water filtration and water softener technology expertise with…read moreon-staff licensed Master and Journeyman Plumbers. We DO NOT contract out our plumbing work. This ensures a safe, controlled, professional installation to improve your overall water quality. Our full-service staff will optimize the life and proper functioning of your water softener and other water filtration systems. We are not a franchise and can choose the best available equipment and technology to address your specific water quality issues. We are often contacted about trying new technologies, which we may test internally and in the field to determine actual potential value to our customers. If they pass out testing, they become available for future water quality improvement installations where appropriate. If we can't prove effectiveness, we reject them.

I used Reliable a few years ago to replace my Jet pump with very good results. This year I was…read morehaving trouble with my well not continuing to hold it's prime. I called reliable for assistance and Tom responded within hours. He arranged for his technician to be on site the next day. The problem was fixed. His staff are the best you'll find at diagnosing and fixing any trouble you have with wells and pumping systems. They are quick to respond and very reasonable when quoting the effort. I will definitely continue to use Reliable. Thanks guys. Bill Smith

Professional, knowledgeable, efficient, timely service. I don't know much about well water system…read moreuntil we moved to this big house in Acton. Very fortunately Tom from Reliable Well helped us whenever we have questions. HIGHLY RECOMMEND

they are the best, did and upgrade to our new office and everyone is thrilled. Kyle Lebrecut is a…read moreSuperstar who is the Tech who came out. He so neat, and pleasant to work with. Also was able to go the extra mile in hooking out ice cube tray up for filtered water!!!

The water is absolutely delicious and the customer service is top-notch. I'll never be able to go…read moreback to drinking "normal" water after this!

I called several water treatment companies, had to wait two weeks for install and ridiculous…read morepricing, Friots pricing was less and I had my install the following day after calling, thank you!

If we could give Friots 6 starts we would! We woke up Saturday morning before an oncoming…read moresnowstorm with our water running orange. The individual who installed our water treatment system had retired years ago and on the recommendation of a neighbor we called Friots. Within minutes we received a callback and while on vacation, they walked us through steps we could do to troubleshoot and ultimately fix the problem! With some cell phone pictures and a brief FaceTime (all on Saturday morning no less!) we had our water problem fixed. The customer service, attention to detail and kindness was immensely appreciated. They went above and beyond and we cannot thank Friots enough!

Extremely high pricing without addressing real problem. Only works on the cold water. If it's a hot…read morewater problem you're sol.

Worked with David from Western Mass Water Filtration, he was very professional, friendly and…read morehonest. We had a coliform issue with our new house and wanted a water softener installed. Before we even closed on the house he was able to come out check out the well. The day we closed he squeezed us in his schedule with short notice to bleach the well before we occupied the house. He was then able, with very short notice, install a UV system to make sure our water will always remain safe to drink and install a softener. The work was very fast and very well done. A few months later our 35 year old well pump died and I was able to text him at 11pm and by 8am he swung by and confirmed the issue and was able to connect us with someone to fix the issue same day. We were without water for less than 24 hours! I highly recommend Western Mass Water Filtration and hope you choose them to help you out with any water quality issues you may have.

My saga continued...directly speaking with Customer Service:…read more I called Customer Service on Monday, 12/16/2024, to request pickup of the unordered case of Fiji Water bottles. After deleting the expired card, I was informed that the water would be retrieved on Wednesday, 12/18/2024. When the water was NOT picked up, I called Customer Service again on Wednesday, 12/18/2024, to learn that no such request was placed on my account. Nothing noted from my call that I asked for this. I was then informed a pickup request would be placed to the Route Manager and that I would be contacted via telephone within 72 hours with the pickup date. All future deliveries were placed on hold until this item was collected and my account credited. So today, Friday 12/20/2024, after no telephone response, I called Customer Service again. Prior to speaking with a representative, I reestablished delivery and was able to obtain my originally scheduled delivery date on 12/27/2024. Today's ASSociate informed me that the Fiji Water would be picked up on my delivery date of 12/27/2024. Apparently, had I not set delivery up again, this unordered case of Fiji Water would have sat in my small house taking up space for eternity. Initially, today's representative told me the water would be picked up on Monday, 12/23/2024, then she told me that incorrectly received product is always picked up on delivery days, so this water would be picked up on 12/27/2024. It was explained to me again how the delivery schedule worked and that trucks are only in the area on delivery days. If that's the case, why did Monday, 12/16 representative, Wednesday, 12/18 representative, and even herself, today Friday 12/20 representative state otherwise with dates prior to my delivery date of 12/27? Had my account just been credited the $32.99 on Monday 12/18, with instruction to leave a note on the Fiji Water case for the driver to take, and to place the water outside on the 12/27 delivery date, it would have eliminated the unnecessary waste of time and aggravation. Why did the Wednesday rep place all of my future deliveries on hold, knowing the unordered Fiji Water would NEVER be picked up? Is Primo Water/Crystal Rock hurting so bad financially that $32.99 is going to make or break them? That theory aligns with shutting an account off for denied payment of $47.00 (even though the bank account information I'd provided - had they checked it - would have paid the $47.00 without issue). With the problems of consistently charging an expired card, not having a 2nd form of payment already on file checked, automatically having an account suspended, delayed deliveries, having a message sent requesting to fix the issue ignored, then forced to call customer service, not once, but 3 times in the same week, all for an account balance under $100, is just unbelievable. Perhaps this company is getting ready to file Chapter 11 and that's why they shut accounts down for $47.00? Could it be the unordered Fiji Water delivery was to increase sales because they are a fledgling company? Based on my 7 errors on a new account opened almost 4 months ago (not counting this weeks additional 2-3 errors with Customer Service), people are better off going through: https://www.readyrefresh.com/ if you don't just physically go to Walmart, Home Depot, or elsewhere for 5 gallon water bottles. But, if you're ill and disabled like I am, you have all the time in the world to waste on fighting with a company who either hires, or their policies and procedures instruct, incompetence. Abysmal service thus far, and their Public Relations Department should be embarrassed. Buyer beware - go elsewhere for accuracy, competency, and sanity.

this place has the worst customer service. Once they started charging a paper statement fee of $6,…read moreI decided to cancel. I have had 4 "appointments" Scheduled for them to pick up my equipment and bottles. It's like a running joke at the office as to who will be stuck waiting for them to not show up. Then it's another half hour on the phone of assurances that this time it will definitely happen. Meanwhile the bills keep coming. It would be funny if it wasn't so time consuming and annoying. Stay clear of this business.