After this company was bought out by DS services the quality of the water has gone downhill. In…read morethe last 2 months I had to return 2, 5 gallon bottles Because the water has turned green. It sure looks like algae to me. I am returning 6 full bottles in canceling my contract. They want even reimburse me for the 6 full bottles. Please check out the pictures of crystal rock water ( DS Services)

The lies that the company representatives tell are numerous. They tell these lies when you call…read morethem. They e-Mail these lies repeatedly too. The delivery service is not dependable at all. If you can find another delivery company use them not this one.

they are the best, did and upgrade to our new office and everyone is thrilled. Kyle Lebrecut is a…read moreSuperstar who is the Tech who came out. He so neat, and pleasant to work with. Also was able to go the extra mile in hooking out ice cube tray up for filtered water!!!

The water is absolutely delicious and the customer service is top-notch. I'll never be able to go…read moreback to drinking "normal" water after this!

My saga continued...directly speaking with Customer Service:…read more I called Customer Service on Monday, 12/16/2024, to request pickup of the unordered case of Fiji Water bottles. After deleting the expired card, I was informed that the water would be retrieved on Wednesday, 12/18/2024. When the water was NOT picked up, I called Customer Service again on Wednesday, 12/18/2024, to learn that no such request was placed on my account. Nothing noted from my call that I asked for this. I was then informed a pickup request would be placed to the Route Manager and that I would be contacted via telephone within 72 hours with the pickup date. All future deliveries were placed on hold until this item was collected and my account credited. So today, Friday 12/20/2024, after no telephone response, I called Customer Service again. Prior to speaking with a representative, I reestablished delivery and was able to obtain my originally scheduled delivery date on 12/27/2024. Today's ASSociate informed me that the Fiji Water would be picked up on my delivery date of 12/27/2024. Apparently, had I not set delivery up again, this unordered case of Fiji Water would have sat in my small house taking up space for eternity. Initially, today's representative told me the water would be picked up on Monday, 12/23/2024, then she told me that incorrectly received product is always picked up on delivery days, so this water would be picked up on 12/27/2024. It was explained to me again how the delivery schedule worked and that trucks are only in the area on delivery days. If that's the case, why did Monday, 12/16 representative, Wednesday, 12/18 representative, and even herself, today Friday 12/20 representative state otherwise with dates prior to my delivery date of 12/27? Had my account just been credited the $32.99 on Monday 12/18, with instruction to leave a note on the Fiji Water case for the driver to take, and to place the water outside on the 12/27 delivery date, it would have eliminated the unnecessary waste of time and aggravation. Why did the Wednesday rep place all of my future deliveries on hold, knowing the unordered Fiji Water would NEVER be picked up? Is Primo Water/Crystal Rock hurting so bad financially that $32.99 is going to make or break them? That theory aligns with shutting an account off for denied payment of $47.00 (even though the bank account information I'd provided - had they checked it - would have paid the $47.00 without issue). With the problems of consistently charging an expired card, not having a 2nd form of payment already on file checked, automatically having an account suspended, delayed deliveries, having a message sent requesting to fix the issue ignored, then forced to call customer service, not once, but 3 times in the same week, all for an account balance under $100, is just unbelievable. Perhaps this company is getting ready to file Chapter 11 and that's why they shut accounts down for $47.00? Could it be the unordered Fiji Water delivery was to increase sales because they are a fledgling company? Based on my 7 errors on a new account opened almost 4 months ago (not counting this weeks additional 2-3 errors with Customer Service), people are better off going through: https://www.readyrefresh.com/ if you don't just physically go to Walmart, Home Depot, or elsewhere for 5 gallon water bottles. But, if you're ill and disabled like I am, you have all the time in the world to waste on fighting with a company who either hires, or their policies and procedures instruct, incompetence. Abysmal service thus far, and their Public Relations Department should be embarrassed. Buyer beware - go elsewhere for accuracy, competency, and sanity.

this place has the worst customer service. Once they started charging a paper statement fee of $6,…read moreI decided to cancel. I have had 4 "appointments" Scheduled for them to pick up my equipment and bottles. It's like a running joke at the office as to who will be stuck waiting for them to not show up. Then it's another half hour on the phone of assurances that this time it will definitely happen. Meanwhile the bills keep coming. It would be funny if it wasn't so time consuming and annoying. Stay clear of this business.

Good luck getting a returned email, texts or phone calls when you have an issue. I left 3 messages…read morea week ago and another 4 on Monday (one directly to the VP's email) with no acknowledgment. Not the way to run a business. Now I know why most of my neighbors changed companies. They are also the highest priced compared to similar companies with better reviews.

They really are terrible. All they need to do is pick up two…read morebarrels every week and they keep screwing that up and then blaming on me not knowing how to place the barrels at the correct locations. You don't like facing the barrels out towards the street giving them some space between etc etc. And when you call they will lecture you on how to properly pace your freaking trash barrels. So the first thing they assume is it you're more on and don't know how to put your trash out of the curb. And service is terrible they're people are always grumpy. Run for your life find something else.

horrific place! never come here. The man at the front counter is rude, disrespectful and a liar…read more came to get a rim fixed. walked in he's doing nothing. he says it will be over an hour because he has "a ton of stuff before me". there's no other people or bikes in the workshop. I ask if he could look at my derailer as well. he says "no I don't have time" I repeat there were no other people or any bike being worked on at the time. NEVER COME HERE!

Local resource. Great customer service.. Knowledgeable trained staff team. Demonstrated patience…read morewith teenage bikers. Good vibes. Great atmosphere. Have not been to the new site in the Coes Pond area yet.

I have a mini electric folding bike and my handlebars got loose and fell off. I had all the pieces…read moreand I first called Barry's in Worcester to see if they could reattach them and they wouldn't even look at it because I didn't purchase the bike at their store. So I called Landry's and they said they were happy to take a look. I stopped in Friday afternoon and Neil fixed it up right then in about 5 minutes! I had all the pieces so he was able to put it together quickly and they are reattached very nicely now. They didn't charge me ANYTHING for this! Excellent quick service - highly recommend!!! Will be back for any of my bike needs.

We purchased our specialized cross roads 3.0 bike from here. It is nice to work with Landry's they…read morewere able to get the bike sooner than originally expected. Sebastian was very helpful. He patiently explained all the features and waited for me to test ride the bike and then make adjustments as needed. He also installed accessories such as a bell and a water bottle holder. Very positive experience due to Sebastian's help. RAO

Wonderful, customer-focused service. We noticed a small leak coming into our kitchen ceiling from…read morethe master bathroom above. Turns out we needed some urgent repair work to the caulking and grouting. Called Sir Grout and spoke with Chris, who came and took a look. He confirmed the work needed to be done, but told us he was book up for the next three weeks. We explained what a jam we were in, not being able to use the shower for three weeks, he moved things around and got the repairs done two days later. Great work, great value, and a pleasure to do business with. We'll definitely be calling Sir Grout for anything we need down the road.

Rude, unprofessional, and would never recommend to anyone. They are dishonest and will scam you…read more Chris this is the correct company!!! In response to the owners comments. I have asked his staff to have him call me with no response. I actually was very kind initially and treated like I was an idiot by his staff.

Tom was very nice, neat, friendly and quick. He came out to our house the morning after…read moreThanksgiving and replaced our well pump in no time! Knowing we were without water with two young kids in the home, he fit us in to an already busy schedule. We would recommend him to anyone!

Spoke with a very nice clerk, Mary Jane a couple of times pertaining to a well issue that I needed…read moreaddressed. After two weeks I still never heard back from the owner. This, dispite having used this company years ago to install a new well. Why do business owners have such a difficult time returning phone calls? I went with another local company in Charlton.