The people at this location are fine but they sell horrible products unfortunately or I just got…read morevery unlucky. They advertise the cs6 hot cold tub on the phone and this is the one I purchased. It has been a nightmare ! They are a retailer for leisure products in Johnson city , tn who is a very shady and dishonest company. I am actually having to sue them. I would do a lot of research before buying a hot tub and these guys supposedly make everything here in the USA but I just got done disconnecting the cold side from the hot side because all I have had issues with the cold side. Of course lpi always says it is my gfci which it isn't because after I disconnected the cold side it runs fine. They just will not stand by their products or their warranty's so do not buy from lpi do the research. Nordic spas etc are good reliable products. On a positive note I am basically a spa technician now from dealing with this spa which I paid 8200 dollars for new and dumped another two grand in repairs and it still doesn't work. Carey is a solid person but his retailers are not so maybe you see if he sells anything besides lpi products. Good luck !

Cary was a great salesmen "in" the store. Knowledgable and patient…read more.... However the issues started when we got home later in the day We signed nothing in the store when we said we wanted to purchase, which I found odd at the time. Cary kept saying you should finance because it's zero % interest, which we where going to pay on debt card, he talked us out of it- I should have known if it's too good to be true it is. When I got the email from wells Fargo it said double the price of the in store ticket cost... I clearly didn't sign the internet form and called Cary the next day... He then told me about how 9299 is just the base hot tub with no add ons and that's the cash price ... NONE of this was explained in store... Cary told us multiple times the hot tub comes with everything on the ticket for 9299.00 .... Come to find out there is a different price for financing.... Please ask more questions then we did when you go to buy from them......

While this is just one of many positive experiences, this one stands out a bit above the rest…read more Last season, I overtightened a fitting on one of the connectors between the filter and the pool. Although the "nut" had split, the connection wasn't leaking, so I left it alone. :) As I prepared to open the pool this year, it became apparent that I needed to replace the broken piece. Since it was a PVC connector that was part of the plumbing for all of the return lines, the repair was looking fairly complex. I brought the piece to the shop, where I met with Keller and Bill. Keller was just as concerned as I was about the complexity of rebuilding everything necessary to replace the one broken component. As Bill walked by, he took one look at the part and said, "Oh, that's an easy fix." Keller and Bill headed to the back and returned with a handful of pieces. It's a little complicated to describe, but I got home, followed their advice, and was up and running in no time. Experience matters. What seems like a dilemma to one person is often a problem that someone else has solved many times before. The lesson learned: when in doubt, ask an expert. I'm grateful for Bill's experience and his willingness to share it. Thank you!

They say they will help pull a permit. Their "guy" that they have put the pool up is in fact NOT…read morelicensed in RI. He came and put the pool up. Find out after, he never had a permit, and put me down as the installation to get around this. Very illegally done.

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

Ed is terrific...super knowledgeable , very communicative and always so helpful with our hot tub…read moreissues!!

Great service opening and closing. Also any questions all year round quickly answered. Great…read morepeople and service. Been using for several years now.Would highly recommend for all your pool needs.

Attentive, excellent customer service. Honest about spa pros and cons. Did not try to hard sell…read more Made the experience efficient and enjoyable .

These guys lived up to their rating. They were pleasant punctual and reasonably priced. Even helped…read morewith info. I will use them again.

Highly recommend. After shopping and researching for 6+ months. I came across Four Season Spas…read moreearlier on but somehow I kept circling back to their website. Finally pulled the plug and ordered. Great prices, great communication, installation was seamless and the quick lesson on the set up and chemical was easily understood. A+

Roger was really great to work with. He spent the time to answer all our questions. My fiancé had…read morepreviously ordered a hot tub from Roger for another house and it has been working wonderfully for 3 years. His new show room has lots of hot tubs on display and all the chemicals and goodies you would need for maintenance. Delivery of the hot tub went very smooth, they installed the lifter bar and and top and we just had to wait for the electrician the next day to start enjoying our new hot tub. I loved how easy the process was, no "used car salesman" techniques. Very forthright, good prices. We are now loving our new hot tub, thanks!

Ordered a vacuum online to pick up in stores and I was never told I had to wait for an email to…read more"pick up" was also never told I couldn't just pick it. Went there after I ordered it and I literally saw several of them on the shelf. The young 16 year old behind the desk told me I needed the confirmation email before he could give me the product I had paid for and to "come back tomorrow"?!? I Live over an hour away in Glocester, RI on the CT line & instead of "working" with the customer he tells me to come back tomorrow?! SO I just rebought the &1,000 vacuum with my card and cancelled my online order! However I still haven't been credited my $1,000. EXTREMELY INCONVENIENT! This is why places like this need EXPERIENCED management and experienced customer service representative's. Not only that as a 34 year old petite woman I was offered ZERO help carrying this 80 lb vacuum! They literally left it half way behind the counter & just watched me struggle! Horrible customer service & I spent a good amount of money- I Don't think I'd ever go back!

After talking to 2 sales associate, i ordered a pool liner IN STOCK with $45 Over night shipping…read more... NO further tracking information was given! Called again and was ONLY Told then the Liner was on BACK ORDER !?!?! they where "hoping" to have liners available in 13 WEEKS?!?!?! Scammers!

Pool care can be CONFUSING! The Pool Dr's awesome crew truly know their stuff. The team here always…read morepoints me in the right direction, gives thorough answers to my many questions, and goes above and beyond with their customer service. I'd recommend their expertise to anyone, no matter if you're looking to get your first pool or spa or you've had yours for 20 years - they are simply the best!

This place is right next to my house. Had a problem with a cloudy pool. Went to Pool Doctor and the…read moreowner along with one of the staff went back-and-forth with me trying to get the pool clear. Every time I went it was at least $150 worth of chemicals. Never fixed the problem. After about $1000 worth of trying the owner told me there was nothing more she could do. I went to Pool and Patio down the street the owner, Joe told me, "use this "and gave me a bottle of floc. $15. Pool immediately cleared up. At the time I didn't know much about pools. Now I know that this is a common fix for this. Do you think the Pool Doctor told me this? Did they even suggest it? Nope. Don't go to this place. There's no Dr. involved lol. Go to Pool and Patio in Coventry Rhode Island Every time I have gone there I have not felt like I'm being sucked of my money. I learned an expensive lesson