I have replaced all the windows in my house with Crystal Windows. That is 16 windows, installed myself. Was able to order over the phone giving rough-in dimensions, windows came in as specified. I gave up a couple weekends to install them, but cost was way lower than competitive windows. I have had no problems with these windows at all, they were mostly installed 4 years ago. Regarding competitive windows I have inspected, the construction quality appeared to be the same. Sometimes the lead times are longer than expected, but most of the orders were ready before their quoted estimate. They have a huge warehouse there and have held windows for longer than I would think with no complaints from them for me to pick them up. Order early and they will be ready. I see alot of bad reviews and I honestly can't see why, I have had nothing but a good experience with this company and recommend them to others. read more

Oh boy you know it isn't gonna be a good company when its an asian-run business coupled with some low Mexican workers. Don't even get me started on the quality of the Vinyl windows. I ordered a double hung from this joke of a company, and it came with all sorts of issues. The frame came cracked on the side, and there was a lot of condensation building up in the window even before I installed it on. I hired a professional installer to come take a look at the window and they told me it was no good, the quality and design of the windows were absolutely low-tier garbage. When I called back to see if i could get some sort of replacement for this defective window, they told me no and i asked for a refund. They told me all sales are final and I would not be getting any refunds. Seriously, stay away from this company. Save yourself some money and trouble. read more

I highly recommend Crystal windows for your next home improvement project! They have the best team and high quality products.

Stay far away ! Ordered 13 windows . When I met with the salesman William ... I was very clear with my request that i wanted my replacement windows (3rd floor ) to match the remaiding windiws in the building (1st and 2nd floor) . So William "assured " me that if i ordered the white windows , I would not be able to see the white vinyl .... because the window would be capped in brown (like the remainder of the building window) . 13 windows $3,200. --- and this is what i get ....some white windows that are not capped .... throughs off the uniformity of the building . I gave one star because the installers were professional and cleaned up their mess. As far as William...dude i dont know if there is a language barrier but YOU most definitely got over .... and i will NEVER do buisness with your comapany again.... NEVER...check out the pix read more

Crystal Windows & Doors IL MFG - Windows Installation Near Me - Chicago, Illinois

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They will put in the windows and if there is a problem later they will not come back out to correct the situation!! Do not trust them.

Crystal Windows is an amazing company for window and door installations! They are reliable & easy to communicate with. They've made the process super smooth & their products are top quality :) read more

Never again. Not even if they are the only window manufacturer that can match the same finish I needed in one of my rental properties, not even if they are the last window maker on earth. I would rather live in a cave with boarded up holes where windows once stood than have to go thru the 3 MONTH ordeal trying to get my windows from these idiots. I ordered windows for 2 different addresses. This condo association requires a specific trim on the exterior. Unfortunately, these folks where the only ones in the region that can do it. The sales guy came out, measured, quoted, ordered, and said 4-6 weeks. I follow up at week 5. "Almost ready." Follow up at week six, "What was your name?" Follow up at week 7, "They will take longer since a special order." Week 7.5, yay windows! OK, Windows where installed in the first half. I get a call from the installer, "We are short 2 windows. We counted wrong at production." OK, I can live with that. "It will be six weeks." WTF!?! They can't do a rush order? They are the manufacturer! I call the office directly. The office had no idea what was going on. They said they will find out and call me back "10 minutes." I call back the next day since they didn't bother to call. "Is this for XXXX S King Drive?" No, it's for XXXX FCDR I say. "Oh, this is for the west Lake St?" No, it's for XXXX FCDR I say. "I'll call you back in 10 minutes." That was my daily Abbot and Costello with the idiots for about a month. At this point, I call the manager, no call back. EVER. I call corporate HQ. NO call back- EVER! I call daily to the CHicago office, manager, and corporate HQ. NOTHING! Finally, they schedule install. 6.8.17 in the morning... they cancel. "Sir, we are missing 2 windows, we have to cancel." OMG! WTF?!?! I sh@t you not! This did happen. The following week, guess what happened? "Sir, we have to cancel, we are short 2 windows." It went on like this until FINALLY 6.30.17, we had windows. It doesn't end. These idiots parked in a fire lane, AND PROCEEDED TO GET A FINE FOR ME THE LANDLORD BECAUSE THERE WAS AN EMERGENCY IN THE BUILDING THAT DAY, AND THE FIRE DEPARTMENT WAS BLOCKED BY THEIR WORK TRUCK! The story is much longer, but my doctor told me to keep it short for fear that I may have a grabber just thinking about this ordeal. Please, please, stay away. read more

We decided to get a quote from Crystal Window & Doors after a co-worker referred them. When I contacted them, they asked for the home address and my phone number as they were going to have their salesmen give me a call to book an appointment. After about a week of not receiving a callback, I called them again. The lady who answered the phone was surprised that "Brad" had not called back. She proceeded to text me his number so that I can call him directly. When I called him, he said he was getting ready to call me and arranged an appointment for a Tuesday. On Tuesday, he called 20 minutes before the appointment and said he was running behind and that he would be there late. After about an hour, he called and said that he was not going to make it and that he needed to schedule it for another day. We rescheduled for Thursday and after measuring the windows, he said he would email the quote on Saturday. It is now TUESDAY, and we still HAVE NOT received an email or heard from him. What some people fail to understand is that first impressions to any business are VERY important. If Brad cannot keep his word, what does it say about the business? At this point, we have decided to go with another company that has made it obvious they are interested in our business. I will not give my business to a Company when their point of contact cannot keep their word. At least reach out to the potential customer if the quote isn't ready and make them aware. Communication is KEY. read more

July 2017: We ordered 5 more windows from Crystal on our new house in Indiana: a 5-panel casement, a 3-panel casement, a 1-panel casement, and two double hung windows. We ordered their top of the line windows with argon filled glass, and tinted. The 3 and 5 panel casement windows are a beast, made with excellent attention to detail. Maybe the people below ordered the cheap windows from Crystal. However, although we ordered their top of the line, the price beat out Anderson, Precision, Preferred, Clear Guard, and another Indiana company by far. So far we ordered 8 windows from this company and all are excellent. And of course, we selected experienced installers who did a great job. We also took a look at windows at Menards and they do not compare to our windows. Buy Crystal's top of the line and you can not go wrong. Regarding delivery, we had no problems getting our windows made on time. In no way is this a fake review. In fact our installer ordered Crystal windows for other customers in Indiana. Both orders took 4 weeks for mfg and delivery. Tips for ordering a window from Crystal: (1) Go visit the showroom yourself on 35th street and check out the windows. You can get a price straightout, exactly, from them in writing, at the factory, just by knowing your window measurements. (2) Now, select only an experienced, trusted installer. Have him or her, remeasure your windows, and you can either order yourself or your installer can order for you. IF you order thru a 3rd party, be extremely careful who you select. Remember, you got the original quote and no one can add on ridiculous amounts of money for the sale. Order their top of the line windows. Do not sacrifice on quality. Do all that, and you will help yourself in quality, price, installation, and delivery. read more

Crystal Windows & Doors IL MFG - 3 and 5 panel Casement Crystal Replacement Windows, tinted and argon filled, their top of the line. - Windows Installation Near Me - Chicago, Illinois

This company deserves 0 stars. My husband and I didnt get a chance to order the windows with them because I was turned off immediately by there service. What happen was I went to the store to obtain a quote and that went smooth with Cristian. Eventually there contractor Brad came out to measure all our windows and told us at our appt that he would get back to us with the price. Our appt was very quick and when I mentioned I wanted my bow window to be "deeper" he said it absolutely could NOT be done because the size of our wall. Well dont be fooled, always get a second opinion because that turned out to be lie! So my husband and I still proceeded to wait for his quote... which never came. My husband needed to call him and his response was "im sorry we've just been very busy." Mind you after the phone call he did email that night but we noticed the number of windows was incorrect and the price was crazy ridiculous! So you can clearly tell they're not organized because "they're very busy" and they want to charge you an arm & leg to do the minimal amount of work. Because like i mentioned two other companies after crystal did say I could have my bow window like I wanted, just "NOT AS" deep. Anyways, after we received our quote we changed our mind and never called them back. Nobody from Crystal or Brad ever called to follow up either. Im assuming Brad didnt want to waste his time because he probably assumed since my husband and I looked very young we probably didnt have money to replace 14 windows. Anyways, if you're looking for a company that is going to provide good customer service, as they should because windows are not cheap, this place is not it. Im glad we didnt follow through with them because who knows they probably would have not provided us with good quality work or delayed our order like other reviews stated on here. We're happy we avoided this place! read more

My parents bought windows from them about 10 years ago to replace some old windows. These are the worst pieces of garbage windows ever made. The frame of the windows fall apart and the lock mechanisms break after a couple of tries. After going to their office to get replacement parts the office staff was not very nice, I think they deal with complaints about their windows everyday and are sick of them, they probably make more money on replacement parts. Cheaply made windows ... I would stay away from these! read more

I placed an order for several windows for one of my buildings but they weren't able to deliver on time. When I called customer service to cancel, they gave me the run around. Had to contact my credit card company to get my deposit back. Was able to get my windows put in faster and cheaper by buying them at a big box store and hiring an independent installer. read more

This place is not worth the discounted prices. Windows are poorly constructed. Very unprofessional and disorganized. I've had to make 2 more trips simply because windows were either not ready, forgot to mold together or molded incorrectly. I was told my windows would be ready in 3 to 4 weeks. They were ready in 5 -1/2. I will never do business with this company again read more

Put in a bowed/bow window a number of years ago has had problems ever since with water etc and they never put a proper bottom to it either. Also I have a side window that keeps opening and two side windows that keep inching down have to make sure they are up constantly and not slipping, On the other hand have worked with Feldco a little after that . They were a bit more but no problems with them whatsoever. I don't know how they are now but they were good then, But Chrystal no stay away from them. read more

Price was great. Sales rep. was professional. Gave me estimate in few minutes. Installers were easy to work with fairly neat and fast. windows gutted and installed in one day. Job looks clean and sharp. Got to Love the 5 years warranty. Compare with other company only offer 1 year. read more