Dr. Zin Min, office manager Alex and support staff are the best. By far, this is our family's…read morefavorite optometrist. Dr. Zin Min is extremely knowledgeable and her bedside manners are outstanding. Alex is always very helpful (especially when helping us max out our benefits, as we are dual insured). The support staff are sweet and kind. The selection and cost of the eyewear is very good and we have always found something we wanted (the husband prefers Oakley and me and the kids like Ray-bans/Ralph Lauren). We have been coming to this practice going on three years ( I found them through Yelp) and we are not changing anytime soon. I recommend them ten times over....

Great service and great products. Friendly workers friendly environment. I've gotten my glasses…read morethere a few times and will continue to come here to get my glasses when it comes to buying them.

I've been going to the Eye Shop for years. Dr. Justin Hu has been my eye doctor for the longest of…read moretime. I am very comfortable with him in which he answers all my questions and explains any findings there may be. With my busy schedule, I am grateful that they send reminders of my yearly eye checkup. The staff is very professional, friendly and helpful. Yes, I highly recommend this place.

The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I am coming back to review based on the doctors and the staff from my recent appointment: the…read moreAndersons and I met Dr. Anderson which is their daughter and I think she was lovely and was very helpful with my visit. She told me my retina could be in the textbook and that was such a compliment and Ruby was helpful again. I did have a rough customer service experience with other employees that were interns in the past but the staff that has been at Vision Max over the past year/recent months has been accommodating and helpful and the doctors are great.

This place gets you taken care of right of the bat. Great selection in frames and the employees are…read morevery assertive, kind, helpful and knowledgeful. This waiting times are short and if you have an appointment even better. They do accept Medi-cal as well. Come check it out and SEE for yourself lol

The doctor was very rude and spoke to me in a disrespectful way before even examining me or asking…read morewhy I was there. It was my first visit, and instead of listening, he immediately assumed I was doing things wrong. I felt uncomfortable and walked out without any answers. it may be worth finding another doctor who communicates better and makes you feel heard.. I don't recommend this doctor.

I am a 70 year old man on social security. I had to cancel an eye exam appointment because of a…read moremedical issue. His office told me they will charge me $25 for the missed appointment. The receptionist asked the doctor if they could waive as I would be in next week. He said " it's best to find another provider" ...his words Daniel Martinez Pillar of the community..

I'm very happy with this office! Dr. Ngai is very knowledgeable and takes his time to throughly…read moreexplain everything. I'm very happy with the staff and the service I have received!

I found Dr. Ngai on the internet and read all about his credentials and experience before I…read morecontacted his office in January. Dr. Ngai is very knowledgeable and accomplished with exceptional credentials. I was very impressed with his explanations about cataracts, lens types, and the surgery process. I had my surgery in June and July and could not be happier with the results. The surgery was quick and painless and I now have great vision. Also, Dr. Ngai's medical and clerical staff are very nice, organized, and professional. I highly recommend Dr. Ngai if you are seeking a skilled and personable ophthalmologist. Cataracts are just one of his many fields of expertise.

I can see clearly now, the rain is gone I can see all…read moreobstacles in my way Gone are the dark clouds that had me blind... After an appointment here you can see clearly now. 5/5 Service You can book appointments online, I tried but actually had a question, called and booked over the phone with an appointment that same week. Online it only had appointments a week out. The staff is always very helpful from the front desk, to those helping with the eye tests to the Doctors. 5/5 Selection Large selection of glasses, from designer to generic brands. Glasses or shades at night. Transition to regular lenses there are options for you. 5/5 Parking They have designated spots for this location which is nice when the shopping center gets busy. Overall a pleasant experience with the staff and optometrist. Psalm 33:5, God bless

I've been coming here for years for my overall eye health and prescription eyeglasses, and I've…read morealways had a good experience. They accept Medi-Cal, which is a big plus. One time I even had an emergency, I woke up in the the middle of the night feeling like something was stuck in my eye and it would not stop watering. I came in, and the doctor rinsed my eye and helped remove whatever was causing the irritation. She couldn't see anything specific, but it was most likely lint from a blanket. I was really uncomfortable, and they took care of me right away. The staff was kind, patient, and attentive. I would definitely recommend them to anyone looking for good eye care, especially if you have Medi-Cal -- that's a huge perk.

I been coming here for 2 years now .. I love how the doctor really truly cares about her patients…read moreand want to make sure and sometimes go out of her way to help out .. Thank you so very much .

I am reviewing for my boyfriend's mom, since she does not have a Yelp account but would still love…read moreto support. I made an appointment for her with Dr. Wong to get an updated glasses prescription and overall eye wellness exam. Dr. Wong was more than happy to accommodate a visit within the same week! My boyfriend's mom mentioned it was a very pleasant experience and continuously kept raving about how much better it is versus Costco Optometry, where she previously got her glasses. (The optician at Costco Optometry got impatient and yelled at her for being indecisive, plus their selection of frames were subpar, compared to Dr. Wong's inventory.) The glasses prescription she got from Dr. Wong were "absolutely perfect", per her words. "Everything is so sharp and clear." She is enamored by the quality of the lens and the speed in when she received her frames. "I can't believe it's a perfect fit!" I will gladly refer anyone and everyone to Dr. Wong's office - she's the best!

I've been coming here since 2016 for my regular checkups and contact lenses. Dr. William is…read moreawesome. He and his team always take care of you and make the whole process easy. He does a very thorough exam every time and makes sure everything looks good with your eyes. I also appreciate that he's helped me out with extra contact packs when I've been running low. They take most insurance. I've been using VSP here with no issues. Pricing on contacts is also pretty comparable to other places, which is another reason I keep coming back. Overall a solid and reliable spot. Definitely recommend.

The front desk staff member had a very unfriendly attitude. While I was trying to choose a frame, I…read moreasked if we could get a recommendation from another staff member. She told us that we would need to make an appointment with him, even though he appeared to be available and she didn't make any effort to check. Additionally, while we were still looking at the frames, she took them from the tray and put them away right in front of us. This felt very rude and unprofessional.

Dr Chong needs to listen and believe the patient. I was given two options (A or B) and I strongly…read morechose option A and yet the Dr said "No... go home and try option B for a week and come back". TF!?!? He also insist on being right at every turn making me feel dumb and told me I lied to him numerous times. Not acceptable interaction. Don't recommend and definitely won't be going back. The rest of the Staff is nice and professional.

Extremely Professional Physicians, show great concern and compassion for their patients…read more Coupled with excellent customer service from Their administration/Receptionist.

Eric To, OD., FSLS is the best optometrist I've been to in a very long time. I recently switched…read morefrom Stein Optometry in Burbank to Lumen because Dr. To truly cares about his patients. The entire staff is amazing--super professional, the environment is very clean, and they have a beautiful, stylish selection of glasses. Dr. To recommended computer glasses for me, which had never been suggested during the years I went to Stein. I always felt my regular glasses were too strong when working close to my computer, since I sit pretty close to the screen and my nearsighted prescription made things uncomfortable at that distance. The computer glasses have made an incredible difference. I also switched to scleral contact lenses, and they've been a total game changer. My disposable contacts just don't compare--I used to experience some blurriness with them. Dr. To explained why that happens, and the staff walked me through how to properly care for the new lenses, including how to insert and remove them. I can't imagine going back to my old contacts now. The scleral lenses are extremely comfortable, stay in place, and are custom fit to my eyes. I highly recommend Dr. To.

A few years ago, my old optometrist had an insurance change, and I was forced to find a new office…read more I decided to try Lumen because all the reviews said this place was amazing. They are! This optometrist office has the most professional and knowledgeable staff I've ever seen. Really, from the very first interaction in the lobby--they are thorough. It turned out this office was able to catch something other offices had missed. I was quickly referred to a specialist, which helped me care for my eyes. This is the best optometrist, period.