Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!

I have been going here for years, but they just recently got a Yelp page. I have donated platelets,…read moreplasma, whole blood, and regular blood. The staff and volunteers are kind and help the experience be better. They talk you through everything, I know I was scared when I went for my first platelet donation, but they listened to my concerns and talked me through the process.

I come here to donate blood every 56 days and always have an awesome experience…read more The facility is new and nice, with the latest and up to date medical equipment. Everyone working is very very nice. Today Shauntey took care of my donation and she was awesome! I highly recommend her! Yari also helped get my physical done and was very nice. Antonio and Marin are also great too! I highly recommend coming here if your ever want to donate blood. They also do platelet donations!

I just started donating at the beginning of the month so this may not be as objective BUT. I think…read moreit takes longer than it should due to awkward staffing. There is always a much longer wait at some point in the process than seems reasonable. The first donation you think.... O.K. I had to wait to see the nurse and it was an extra busy day. No, if you are ever referred to a nurse again for a quick question or confirmation that you can donate that day.....add on at least another half hour in wait time. If the screening counter is quick the bed wait is ridiculous. This last time, the screener spent the whole time chatting with another employee across the room about how she applied elsewhere for a job and (because I know the screen process by now) she skipped a few, granted probably not critical, steps. I know there are dedicated folks that have been here a while but for the most, these are people moving on shortly, putting in their time until they can do something else. Not as satisfying of an experience as I hoped. I will be checking out other plasma donation facilities. They are clearly under staffed.

Everything! Tonight was my second visit. I did exactly what was told to me on Saturday and went to…read morecheck in. I waited in line until a computer opened because they only have . I tried twice and twice the computer said I could not donate and had to speak to a staff member. I waited in line. There was only one guy at the desk and he had to call someone else and the parking lot on both sides were full so there were a lot of people there. This was at 5:30 tonight. I had an appointment for 630 and I thought by going early I might be seen earlier. stupid me. So I talked to the staff member and he said that since they did not give blood from me on Saturday, they had to check for a better vein today on the other arm. So we checked my other arm and it had "one small vein". He told me that would do and go back to the computers to sign in so I waited in line again. about 10 minutes later I got to the computer. I finished that and I was told by a staff member to go stand in the line that waits for donating and there was about 15 people in line. So I waited in line again. About 10 minutes later staff member came up and said I was in the wrong line, that I had to go get my blood checked again. I told her I had already done that last week and she said "it gets done every time." so I left that line to go stand in a different line again. Thankfully, that one was short, and I went up to the guy, and although my name is very easy to spell, it took him seven tries with me, spelling it each time. After I told him the frustration I had tonight, he said I'll have to see the nurse again. I told him I already saw the nurse on Saturday. He said "you have to see her again because you got a bruise on your arm." at that point I've had enough of waiting in line, and wrong information and I left. I've been there 40 minutes and was nowhere near getting to my blood donation with my appointment at 6:30.. as I went to leave I talked to the manager who I had talked to earlier about the debacle and he said "right well the nurse had to see you because of the bruise on your arm" and we got me so angry about that is that if he knew that, then why did he tell me to go sign in and stand in the first line??? A business either has good employees or they don't. A business either prospers or folks based on employees. I was given the runaround for stupid reasons. I could've been told right off the bat what I would be looking at tonight instead of being told to go from one line to another, a total of 4, but I guess they're so used to people not really caring how long they're gonna have to stand around that they figure everybody's the same. Well, I'm not I'm a businesswoman and a healthcare professional and I don't have time to just waste. The other thing that's ridiculous there is I would like someone to answer why we make an appointment when you have no intention of meeting it.? I had an appointment on Saturday too, but wasn't seen till almost an hour and a half later. When I make an appointment with people to come into my office at 9 o'clock, they're not expecting to see me at 10:30. This is a terrible place. It has no respect for your schedule, your appointment time, or how to communicate with you anything about the procedure. There are other places I can donate at and I'll try there. Bio life is horrible.. do better! Treat people with dignity.

08-09-2023 - This facility is very clean and the staff is very polite and professional. Signing up…read moreand going through the physical is thorough and straightforward, and the app to schedule an appointment is very user friendly. I've only been to one other plasma donor facility, and Grifols blows them out of the water hands down!

Staff talks more than they attend patients. Expect to wait over 20 mins just to get checked in…read moreregardless if you have an appt. They used to be good but it's getting worse every visit. There's a handful of people that are good but some definitely make it hard to want to come back.

Everything I go to donate, everyone is very professional. They make sure you are comfortable while…read moredonating. If you have any questions they are there to answer them. The type of.care is excellent.

Once again Raquel saves the day. An unexperienced tech can't find my vein Mrs Raquel saves the day…read more. Need more employees as dedicated to her job performance as her

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

I would give this place Zero stars if I could. The workers are rude and unprofessional everyone…read morequits because Thier management is incompetent and they have to hire and import employees from Calexico. Feel free to ask their staff if you don't believe me. Thier payouts are the lowest of all the plasma companies and Thier customers are ghetto AF. Would never return

Great experience donating blood quick easy and painless office was staffed with caring…read moreknowledgeable volunteers.

REVIEW #1000! My…read moresiblings and I like to donate blood together, and so my brother and I decided to come here and give platelets. I had only donated with the Red Cross once back in college, so this was my first time doing platelets at a donation center. I didn't even know they had them, I thought they only did mobile drives. But it makes sense since platelet donations are only done at a center. It was easy to create an account and schedule an appointment online. I like that I could add my donor id to my phone wallet, since they ask for it at checkin and during the interview process. The center is easy to locate and parking was plentiful. We signed in at the front desk and got name tags, which was a thoughtful touch. We were told it would be a bit of a wait since they had a big rush of donors come in. We sat in the waiting area for 30 minutes until our names were called. The interview process went smoothly and I absolute love their hemoglobin tester! No finger pricks here and my level was healthy. I also like that they do a temperature check using a forehead thermometer, so there's no need to remove my mask. Sandy was funny and personable and I enjoyed having her throughout my donation process. She was attentive and made sure I had everything I needed, including a warmed blanket and tums for the tingling. The donation chairs each have their own tv screen and headphones, which is great because giving platelets here requires a needle in both arms, so you aren't free to use one to read a book or use a device. My donation took 116 minutes, so I watched a movie on Netflix to help the time pass by (though I could hear it fine, the volume level was not adjustable from the remote). Tori helped me when I finished and was great. They have a nice selection of snacks in the canteen area plus water and juices, so I enjoyed a tropical punch, cheezits, and some pretzels. The staff gave us a nice bag and these plastic popcorn containers as a gift for our first platelet donation with them, which was an unexpected surprise. Overall, it was a positive experience despite the wait time and two arm donation. The staff was great and helpful and I'm glad we were able to donate here! Go donate blood/platelets if you can :-)

The lady stuck me wrong was digging for my vein so they deferred me because I got mad…read moreI've seen heroin addicts hit a vein faster and better. Then, the person that's getting paid for it. So even if they mess up and they're hurting you you're not allowed to get mad is it supposed to be supposed to be like oh it's okay keep hurting me That way, you don't get deferred. Let him just hurt you

I was trying to donate for the first time, while the staff was all very friendly, the process is…read morelacking. First, they made me leave to eat something, then when I came back they made me go through the whole process before doing the medical screening. It was only then, after almost 3 hours, I was told I couldn't donate because of one of the meds I take daily. This med wasn't on the list of prohibited meds. The medical screening should be one of the first things done, so people won't waste their time.

Giving blood & platelets here is an honor! Their nurses are super attentive and accommodating, and…read moretheir professionalism is impeccable. Clinics like this define service to our community!

No issues. Sign ups for a power red were smooth! No issues. Staff was professional and careful…read morethroughout. Building was clean.

Great customer service. It was my first time at this location so it definitely took a long time but…read moreI definitely received great service from the staff here. They explained everything to me thoroughly about what would happen and honestly I thought that it would take longer than it actually took for my first time here. There were definitely a lot of people who came to this location even when I was early but I even ended up leaving before some of the people who came in before me. Great promos that occur each month as well, will come again

3/4 soap dispensers broken, sinks to wash your hands all over building with broken soap dispensers,…read moredrops of blood on floor of donation area, told them, no one cleaned it, meanwhile employees laughing and chit chatting every time i come here