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    CubeSmart Self Storage

    4.2 (13 reviews)
    Closed 8:30 am - 5:00 pm
    Updated 3 months ago

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    13 years ago

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    D.J. B.

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    11 years ago

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    10 years ago

    I had a very positive experience working with Darren to make the best solution for my storage needs. Yes I was Wowed again!

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    13 years ago

    Darren was very helpful and gave great customer service. It made the whole experience good. Nice units and facility too.

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    Review Highlights - CubeSmart Self Storage

    Darren, was great so very helpful thank you for great customer service, because it's becoming a lost art.

    Mentioned in 7 reviews

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    New City Moving

    New City Moving

    4.5
    (1.3k reviews)

    I am a professional home organizer and have been using New City for many years, as part of my job…read moreis to also manage client moves from beginning to end during the spring and summer months. New City Moving used to be my favorite out of them all in Chicago, but since they were bought out by New Sons, everything is going down the tubes. My recent move job went as follows. Movers showed up 25 minutes late on move day, had the audacity to ask for a tip, over-rode my instruction as to arrival time at the new location and approached the front desk to start unloading before my arrival, after I told them we had the elevator booked at a certain time. Apparently they had a full move after mine, which is something the "old " New City never did, so they were in a rush. I was willing to let all that slide until the next day I noticed that they drilled too far in to my clients dining table while assembling it and cracked the top of it in four areas. Funny how the lead Juan made sure to point out any items while packing that were previously damaged, or scratches on the floor of the new unit when we entered, but neglected to inform me that he busted my clients table right before he left for his next job. oh and for the record, I had tips for each team member on both pack and move day. point is, no one in service should ask for a tip. it's tacky. This company had turned in to a disappointment.,

    Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

    Rapid Relocation

    Rapid Relocation

    1.0
    (3 reviews)

    Steer clear of this company. They are a complete scam…read more Long story short, they box you into a corner and make you pay much more than your estimate. They are absolutely non responsive to inquiries regarding your goods after load up, and never respond to claims filed after delivery. The detailed story... We worked with a 3rd party moving company (Allied Transportation) that subcontracted with Rapid Relocation. We were provided a quote by Allied and informed that, the day of, Rapid Relocation would video our goods and inform us of any changes. The first tip off was the estimated START time - we were provided a window of 4 to 6pm. I've had multiple cross country pack ups, during NORMAL BUSINESS HOURS. They showed up just before 6pm with only two guys (we were told there would be three). After a quick walk around (no video) we were told we had more goods than estimated, but we'd have to wait until they were completed. They didn't come with the necessary boxes (such as wardrobe and dish pack), so had to run back to the warehouse to get more. Because of the short staffing and delays, they were packing and loading until almost MIDNIGHT (which is unacceptable, my mom is 70yo). Typically there is a person inventorying boxes with colored numbered stickers to ensure your stuff stays together. I didn't realize this step was skipped until the truck was half loaded. The guy assured me he was "taking count". At the end, they increased my quote by nearly 30%. He pointed to some lines at the top of the truck and said that was how the cubic foot estimate was made. I have pictures of the truck that show there was definitely dead space. But at this point, they have your stuff hostage - what can you do? Refuse to pay and they drive off with everything? Or unload it and keep the initial deposit? It was midnight, I was exhausted, so paid and figured we'd set things straight upon delivery. While things were en route and stored, they go radio silent. We had no idea where our stuff was or when we would get it. Working through Allied got us no where. They told us we could call/text RR, which never resulted in any response. Allied also informed us we could dispute the overage by obtaining evidence at pick-up of the true cubic footage. Fast forward almost a month...our delivery is finally scheduled (so grateful to finally hear from them!!). They tell us they should be there by 5pm, but arrive closer to 7pm with only two guys. My husband was there to video tape the unloading so we could confirm they overcharged us at pack up. But payment is demanded up front, so we are again held hostage and MUST PAY. Once they open the door, we realize there are multiple shipments on the truck with no clear delineation. Because of how the boxes were labeled (or rather, not) it wasn't clear what was ours. We literally had to guess on some things, which it not acceptable. My mom's mattress and boxspring, which were wrapped at loading, were laying on the floor of a dirty truck without protection. To make matters worse, it was pouring rain. But instead of them taking boxes inside one would push my mom's items to the foot of the truck and let it get drenched while the other guy did the running. Boxes were literally disintegrating in the hallway as they were brought in, furniture was pulled apart based on how it was handled. We had to ask them to put down protection for the floors or remove their shoes (this is standard practice). We paid for a package that was to include reassembly of furniture such as the bed, but we had to haggle with the guys who did not seem to think this was their job. At the end of the day, we had numerous damaged goods and some missing items. If you go to RR website and file a claim, you are not given a claim number, their site just informs you that someone will respond in 24-48 hrs. Nothing happens. So I filed another claim, took screenshots of the claim, and send the PDF to their two email addresses. Again, no response. They also don't respond to phone/text. It's been more than a month, which is completely unacceptable. At this point, I have zero faith I'll ever hear from them. I truly believe both Allied and Rapid Relocation run a scam. You cannot reach RR directly, so I hold Allied partially responsible for this mess. Allied rejected the overage claim on behalf of RR, and say that they don't deal with claims. They wiped their hands clean of it all as soon as the move was completed. We've filed multiple complaints where we can, but it's infuriating to know companies can just take your money, damage your goods and continue to operate.

    Please, for the love of God, return our bed. Or at least return our calls so we know when you will.read more

    CubeSmart Self Storage - selfstorage - Updated June 2026

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