I give this place negative stars if it were allowed. These people stole out my unit and did not notify me that the unit was broken into until I happened to come in and discover my lock was gone. I paid to open a unit where my items were stolen 4 days later!! DO NOT RENT FROM HERE IF YOU WANT TO KEEP YOUR THINGS FOR FREE. read more

All I can say is Yolanda Outlaw, the Manager at this facility is amazing!! She assisted me with the move out process and was extremely courteous and polite. Thank You so much! read more

This is the worst storage I have ever seen. There is a hole in the fence that management is in no hurry to fix. There are no cameras on the units, only on the front entrance. If your unit gets broken into instead of being helpful they will talk about evicting you. Anyone can come through the hole and cut your hasp or lock and take your stuff. Cubesmart wont bother to call you to let you know if this happens. Do yourself a favor and go else where read more

Excellent service, Yolanda, Marcus, and Brenda very humble and trustworthy ppl. Making sure every-time I come that everything is fine. Marcus always offers me any assistance when I'm unloading my van, Yolanda also greets me with hospitality and Brenda with great customer service, I would like to thank every single staff working here. Very recommendable. read more

I just want people to know about how great of a business this is. My wife and I were in a tough spot and had to move quickly. Cube Smart has the best deal at the time and set us up, with the close of business being 10 minutes away. We dealt with Yolanda who, in my opinion, loves her job. Even if she doesn't, you wouldn't be able to tell. The rest of the staff, from my experiences, have been great, any time that I've called in. Very professional and helpful. They call and remind you when a payment is due and I don't feel like I'm being harassed. Great business. read more

I absolutely love this place. Yolanda Outlaw has got to be the best customer service representative I know. She is always smiling and has so much energy. read more

My step daughter tried to cancel her storage but since there was a little stain in ground they said she cant cancel it there will be a 50$ fee that's ridiculous its clean and we don't want to pay another month I guess I'll go back and mop it read more

I love this place it doesn't get any better than this. Anytime I have a problem they're always here to help they're so nice. This is a very friendly place. Thank you Yolanda and Brenda you guys are awesome read more

So far, so good! Like most business, there is a bad habit of treating customers as if, (a herd of cattle,) no we're not together! Just because customers walk in the door the same instance doesn't mean we're together! I suffered this experience here, I'm an individual, treat me as such! read more

Excellent Customer Service / A-1 Assistance at the time of need. Great Rates! Highly Recommended ...

Yolanda was so helpful and friendly. She welcomed us in with her joyous personality and made moving delightful and easy.

Met with Sarai Avila the manager at Cubesmart, she was friendly, helpful, and kind. Sarai went out of her way to let me know I was able to receive the fifty percent off for the first month since I needed the storage for one week. I definitely recommend this storage place. Thanks read more

Great customer service property looks nice and they have new locking mechanisms to keep your things safe and it's super affordable

Yolanda is the greatest! I have in the past used other storage facilities, but Yolanda's customer service and genuine good nature surpasses all others! Her professionalism and expertise is unique in this world of cynicism, and I appreciate her style. CubeSmart, you have a valuable asset in Yolanda! read more

Great customer service. I haven't been there too long so I can't speak for quality of the units just yet, but the price was right and so was the customer service thanks to LaTerra read more

The service was outstanding! If you need fast and easy service, come here and ask for Yolanda ! She's a pleasure to work with , and I will definitely recommend such great service!! read more

This has to be the best storage facility I've stored at. I have multiple spaces on and off as I need them for when I go away on business. Roger is the best storage manager I've come to meet. read more

You wouldn't expect the service to be all that great when you run into a budget friendly storage facility - but I feel compelled to share that Luis Lepe, the manager, is SO SO WONDERFUL!! He is funny, caring, and makes you feel at ease - I've had to go to the storage facility a few times and every single time he has greeted me with his warm attitude. Luis, you just get what customer service truly is and CubeSmart should feel very fortunate to have such an asset on their team! read more

this storage place is great , its open late and good prices yolanda was super helpful thank you read more

Not to sound like a tool but being in the hospitality management business and industry for over 15 years has certainty broaden my knowledge and understanding of what true customer service is and can offer businesses a promising future or be its' demise if lacking. It came to no surprise then, upon first visiting the Yelp page for CubeSmart to leave this review that I saw other posts signing the praises of Yolanda Outlaw. Thank God for her awesome last name because I have a memory of a gnat. I recently have been dealing with a sudden, unplanned for move after discovering my apartment was being illegally subleased to me. I had a difficult time finding adequate storage that wasn't ridiculously priced for all of my belongings. Yolanda was a Godsend. I felt comfortable upon receiving a warm and personable greeting from her. After quickly and informatively going though several options with me she then took it upon herself to take the time and peer at my Ford truck worth of my stuff and suggested the best, most economical option for me which was hands down still better deal than any of the multitudes of other companies I looked into. Main point is that Yolanda cared and that's an unfortunate rarity in today's world let alone businesses. I hope this yelp page is something that the corporate heads review because they need to know and care about the fact that they have employees such as Yolanda Outlaw working for and representing their company. It was her that made me go with the final decision of utilizing CubeSmart for my storage needs and I strongly doubt I'm the only customer who's had such a positive experience from Yolanda (even this Yelp page supports my claim.). People are always first to speak up when disappointed but it should be the same when you have the opposite, positive experience due to someone's work ethic and quality of character such as Yolanda's. In addition to the positive experience, it's a well-maintained and secured lot and management even called informing me of my lock not being completely secure on my unit do to my error in closing it. A definite five star for CubeSmart! read more

Love the teamwork! They were great, very helpful and patient. And very happy the accommodate my needs!! I will definitely recommend to friends read more

Very good service, I wasn't able to pay for a lock and they provided a donated one for free. First month is half off. I wouldn't miss the opportunity. read more

Best service! Nicest employees and super clean. Perfect place. I'd recommend to everyone. Yolanda and Deondre are the best!

Firstly let me say Yolanda shout out for your exceptional customer service....very detailed and accurately informs you of the policies and very caring and polite....she is an asset to Cubesmart she should be promoted as GM or office supervisor......she is one to ask for when going here....she made my two month of service one I will always cherish.....as for the property I seen some people just hanging around and I fortunately had no break in thank GOD.....But definitely could use a security officer......overall I was satisfied using Cubesmart.....".oh yeah " their truck rental is a bit ridiculous being that it is very difficult for a single person to load and in four hours go to Uhaul. .. and to corporate pro rate your units greed only gets you broke.....in these difficult times have compassion for your clients.....don't lose MRS. YOLANDA.......bless you Yolanda stars are for her.... read more

This place is amazing. They helped us out when we needed it at the last minute. It was a tough move for us, but we needed a storage and that's what they provide, obviously. The reason for this post is because of the staff. This is one of the best group of people. We have had no problems what so ever. Yolonda is a GODSEND, a down to earth, warm-hearted person. My husband and I can't say enough good things about Cube Smart. read more

Outstanding service and great price. Very nice manager D'Andre and smooth check in process. Definitely highly recommend this place and compliments due for very forthcoming service. read more

Trying to reach the front desk via telephone is virtually impossible. Also I've arrived at the property a couple of times whereas the front gate wasn't working and the front office was closed. A huge inconvenience since I live 30 miles away read more

Just got my first storage a few days ago. Moving is stressfull. Amazing place, amazing people. Yolanda went beyond her way to make sure everything fit for our needs! Thanks a bunch!!!! read more

I want to say to everyone that has a storage sith cube smart all three of the people that I meet a few days ago is so also I no Brenda she is customer service she has a great personality she's wonderful she knows how to speak with a client also she grieves you very well she explains everything well she shows the units she ask if you have any questions when you sign the lease agreement she had a pretty smile and that's how customer service people should do cube smart has two great mangers there and also another employer there that is also to he does the same as Brenda grieves​ people when he helping you explain the rental agreement and he has potential his smile is great his since of Hummer is great they manager smiles as well I like her too she is straight up forward I believe one of the manager there name Yolanda she his potential also I'm glad that they are keeping this storage room together because the way they got it under control I will give them ten stars if I can but no matter how many stars anyone gives these people they our great I want to say to everyone in that office keep the good job up keep the pretty smiles that each and everyone you guys has. Another thing I want to say to people this storage place is the best too rent from. This post is for Toma's polanco you keep the good work up you and Brenda youguys have great smiles when people walks in the door you guys are just alsome I like the way you and Brenda explains the lease agreement and ask if there's any question before leaving customer service at this location is just alsome if anyone needs storage go to cube smart price cheap great service at this location both managers are alsome they smiles they all takes there jobs very serious andvi like that great job people. read more

They have a grate staff. It had dirt cheap pricing of you can't afford much so I'm giving one star for each. They have a MAJOR problem with theft and it has electrical problems. Sometimes the electricity works and sometimes not. It is located in a low income area and so you find a lot of aggro individuals on the property. Dirty underwear are a normal find on the ground. The employees are constantly cleaning but the customers are so nasty they are fighting an uphill battle. The company won't fix the major problems if it means a costly repair. They just put a bandage on it. There is no onsite manager and is in a bad part of town. If you are broke then this is the place. If you want quality then go to Exrea Space. You pay more there but you get what you pay for. Insurance is required so if you have homeowners insurance you should bring it or you will be forced to pay for Bader Insurance that is not worth anything when you need to place a claim due to theft. read more

If your looking for a storage unit cubesmart is the place to go. Speak with Terra, she's very helpful and knowledge. She made grabbing a storage easy and painless! I highly recommend cubesmart to everyone looking to place your items in a safe and secure storage!! read more

LaTerra was amazing! They were extremely prompt, professional, and had excellent customer service. I would definitely recommend this location! read more

I needed to get some things put in storage because I am moving. I look at the reviews to see what past customers were saying about the location in my area . Well I tell you I saw some good reviews and some pretty awful ones yet I decided why not give them a chance. I go down to cube smart in Long Beach California I have the pleasure of working with Jerry to find me a storage unit. Jerry and I goes to look at the unit that was supposed to be for me but it doesn't open something is wrong with the door. I asked Jerry why did he bring me all the way over to the unit and it not usable the door will not come open no matter how hard he tries Jerry kindly apologies and looks on his list only to go to a unit that also does not open. Now he getting a little frustrated and tell me how he does not work at the location all the time and he is normally in the city of Walnut well I sure am glad that he was here today if it was not for his customer service I would have left after the second unit was not workable. (I won't mention how many he tried) However Jerry was not giving up. Once we found one that did come open it looked to small for the things that I needed to store. But he also stood his ground I said out of all of the touring of all these unit I should be able to get a discount or something on a larger unit Jerry once again in s kind voice said if it was Jerry storage he could make that possible but it not so we will just see what special are on for the month. We went inside and did the paper work. We finished all the paperwork Jerry and I go outside so he can show me how the gate code works. The gate does not work it will not take the code or something I tell Jerry I really do appreciate all that you have done but I don't want to come to the unit and not be able to get in Larry over heard our conversation and ask me what the problem was and I explained this is not going to work for me if I can only come doing office hours. Larry put a code in the gate and it being to work he gives me his personal cell phone number and says if I ever come and the gate does not come open he will come to open it himself but I would have to give him a little time to get there because he would be riding a bike these two guys are are awesome. read more

Storage isn't the best I experienced, I think the best thing about this storage, when I got it the 1st day was the wonderful Lady that took us on the tour of the storage. Don't recall her name but she was Hispanic. Now what really bothered me was the fact that, As I started to unload my things in storage a guy pops out of nowhere and just starts to look suspect . Saying I was in the way of his storage yet his was nowhere near mines, But anyways he ends up asking me which storage is mines, Now who in there right mind would tell some stranger which storage belongs to me..LOL, But what really bothered me, is that I assumed there's security cameras and staff viewing them. I asked my self, wow they let people walk around here like its the thing to do. Well this guy pops up again that's when I felt this guy is just snooping around seeing what I have that's valuable, and still not once did any staff or security pop up. I can say I made about 4 trips guaranteed thru out the day and evening and this same guy was still there walking around. Now that's really bad for this Business to let people walk around storage that people rent with valuable things in them and not once tell or say a word to them about it as if its the thing to do. Oh and to top it off they have Garbage Dumpsters there but in order for client to use them, We have to pay for use of them that's ridiculous. And reading the bad reviews here about storage's being broken into is all bad. Worries me a lot. I will not continue after my month is over. But I will contact management and let them know about all this as well. read more

Very knowledgeable staff. Laterra helped me figure out what size unit I needed and made sure I understood all rules.

I walked into the office after reserving a space and met with La terra. The office was very clean and organized all of the staff was friendly but, La terra stood out she was genuinely happy to make sure that all of our storage needs were met. She thoroughly explained all of the policies and because of her we booked on the spot. I had just looked at a unit about a week ago and this owner was friendly as well, but the cleanliness of the facility did not compare to CubeSmart. I would recommend this facility. read more