This is a shame, as this company was referred to me by my uncle. Unfortunately, my experience has…read morebeen extremely disappointing. One of my boxes went missing while in one of their own storage units, and despite providing a clear inventory of its contents (worth close to $1,000), I've received little more than vague assurances for over 12 weeks. Only recently was I offered a reimbursement that doesn't even cover half the cost of a single item from the box. What's more concerning is the lack of accountability. No proper inventory was taken at the time of the move, and I was never told that their team should have been responsible for boxing and backing up items in order for coverage to apply. Without that transparency, it feels like customers are left unprotected if something goes wrong. For anyone considering movers, I would recommend Piece of Cake instead, they were half the price and, based on my experience, far more reliable.

I wish I could give Keating 6 stars, they are that good!…read more They showed up on time. They were professional. They knew what they were doing; nothing was a problem. They were careful with everything. We have not finished unpacking but so far we have not found anything damaged. They worked hard without complaining on a hot and humid day. All that and their price was very reasonable. I highly recommend Keating Moving and Storage to anyone who needs moving services.

AWESOME!! Attentive. Pleasant. Worked hard to find me a unit that was affordable and met my needs…read more Just a very professional crew that clearly valued my business

i have been a customer for many years and I find everyone to be tremendously helpful (in…read morePlainview). John is amazing, never issues when I have anything that needs to be addressed. However, yesterday afternoon the gate was broken and there was no one at all, in the whole company, no emergency number, no help. I am fortunate that I was trying to get in because then my trailer and car did not get stuck in the facility. I would have called 911 to get me out. This is completely unacceptable, and the company needs to figure out of being contacted and helping people in this situation.

Crew arrived at pickup and destination points exactly on time, brought all the right packing…read morematerials (and enough of them), and price quoted was the price paid--not one cent over. Haven't gotten everything unpacked yet but so far no damage or missing items to report.

I was so upset with this experience it took me 2 weeks to get the strength and courage to write…read morethis review. Please never use them!!! I was robbed! They stole $475 from my 14 year disabled daughter's piggy bank and $100 from my wallet. My daughter was so upset she was crying for a week and ended up in the hospital. Also they came late, dented and damaged walls moving my stuff. I filed a police report that night when I realized they stole from my wallet. My purse was in my closet where they were not supposed to be anywhere near and there was three guys and it was hard to follow them around all day. This should not happen!

Self Storage. Having…read morehad the recent need to put some things out of the way temporarily; I used this place for a few months. Very clean facility, helpful people at the desk and reasonable prices made the whole thing a breeze. The concept did make me ponder though, that if you have that much crap to store indefinitely and in addition to all the stuff in your house, maybe, just maybe - you do not need it? Security was good at the place and pretty good hours of operation. I'd use again.

It's a clean safe place to store my stuff I will recommend this place and store there again if I…read moreneed too. Unlike public storage off the road this place is clean and competitively priced. I have stored at the other place off the road before and they would lock up their carts as if they didn't even trust us, the customers. I guess no one told them that Syosset is one of the best neighborhoods on LI.. Lol. At this place employees are all sweet and the bathroom is always spotless (much appreciated for us girls).

I've been using Extra Space Storage (formerly Life Storage) for over 5 years now and have…read morethoroughly enjoyed their clean, convenient facility. I'm in my final few days of renting from them and look back fondly on our time together. No seriously, this is an awesome facility with some truly great staff working here. They are also happy to answer any questions and go the extra mile to figure out solutions to any problem you have. I speak from experience as I've lost my keys forgotten the gate pw, been locked out, etc countless times and have always been met with a smile and tons of patience. Thank you to the Extra Space Storage team!

Great customer service. Started the process online and got a phone call shortly after from Adrian…read morein the office to finalize my unit rental (I wasn't in the area to do it in person). The facility itself is nice. Two garage bays where you can bring your car to unload, and several carts to use. The unit itself is just fine, and we also got one month free. The monthly fee is the best value we found, and combined with the great service, it was a no brainer. I also appreciated that one of the managers (I think James was his name) came to introduce himself during his lunch break when I came to visit the unit for the first time. All around, I would highly recommend Extra Space Storage.

Great service & very friendly staff ! Deborah was so helpful and sweet. Definitely recommend this…read morestorage facility !

It is an excellent place I was helped by Debra and she has helped me anytime I needed something,…read moreshe is excellent representative for this company. The place is clean and plenty of lighting. Very secure and cameras everywhere. I highly recommend Debra and extra space storage.

I had a really frustrating experience with Public Storage in Melville, despite initially having a…read moregreat impression. I visited the facility in person and thought it was clean, well-maintained, and exactly what I was looking for in a 10x10 climate-controlled unit. I was ready to move forward. Before booking, I called customer service on April 5 to confirm whether I could reserve a unit in advance for a May 13 move-in date. The representative told me to go ahead and make a reservation online using any start date, then call back and they would adjust it to May 13. I followed those instructions and paid the $30 admin fee (which, notably, could only be paid by linking a bank account--not a credit card). When I called back, a different representative told me that what I had been told was incorrect and that they could not change the start date. We asked to speak to a manager, who said they would process a refund. However, I never received anything in writing confirming the refund, and the money was never returned. Since the payment wasn't made by credit card, I also had no way to dispute the charge. This lack of consistency, accountability, and follow-through completely changed my experience. What started as a positive impression ended with me losing money and deciding to go with a different storage company. I would strongly recommend getting everything in writing before paying anything, especially since their customer service representatives seem to give conflicting information.

On Sat 5/16 around 11:00am we attempted to access the two storage units we have had for almost 15…read moreyears (or more). We rented a truck, had the truck loaded, hired labor and when we arrived at the facility the entrance was closed. They were paving the entrance way and the paving crew said we could not drive on it - we would have to come back in a few hours. We walked to the office (no one in the office), we called by phone - only get voice mails, tried online chatting - not human available. By the time we left there was a small line of people also trying to access, and there was actually a person who was inside who wasn't able to drive out. Some people parked next door and walked to their units - but not possible with unloading a full u-haul rental truck. We came back in a few hours and were finally able to unload - it not only cost us hundreds of dollars in extra labor costs, but it screwed up our day. This is something that is 100% preventable, they could schedule after hours or if it could only be done during business hours - they should send out a notice advising of such so customer can plan. The story gets only better ... Later that day we were able to obtain the regional managers number (we have left a message on Saturday, and on Monday ) - no response. We received a survey and expressed our displeasure and received a phone call from Linda who left a message yesterday and said she was not aware of any paving and it must have been the town. Later that day, we did connect and she indicated she did see paving was done and did not seem to be too concerned that we could not access the facility and lost both time and money. When I asked about notice, she said - "I see here notice was provided" and I asked when, and she referred to some notice in April about work being done in April. Which has nothing to do with the inability to access the facility on May 16, 2026. Totally unhelpful, provided me the regional manager's contact - who has yet to respond. There are so many storage options ... the person at the front desk I met on Sat afternoon was very nice - The management of this facility is lacking. I also so another review about the entrance gates being broken for months.. Something is a miss here. I will be contacting the corporate team

Dont use the bathroom here. Its never cleaned. Theres never anybody in this place ever.read more

This is my first experience with storage and the ladies in the office were wonderful…read more You'll notice all of the negative reviews were about money. If you can't afford 1 $10 a month raise perhaps you should keep the stuff in your garage.