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    CubeSmart Self Storage

    2.3 (4 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 3 months ago

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    7 years ago

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    Piece of Cake Moving & Storage

    Piece of Cake Moving & Storage

    4.6
    (2.7k reviews)

    I want to post an update to my prior review…read more As bad as the moving experience was, Piece of Cake Movers completely changed my view when it came time to address the issues I raised afterward. Emily handled my concerns with professionalism, fairness, and real diligence. She could not have been nicer. She listened, took the issues seriously, and worked through them in a way that felt fair and respectful. My original concerns about the move itself remain what they were. But I also recognize that any business of this size can occasionally have a bad crew or a bad experience in the field. What matters is how the company responds when that happens. Here, the response after the move was excellent. Credit is due where credit is due: the post-move customer service, especially from Emily, was outstanding. For that reason, I am giving the company 5 stars for how it handled the aftermath and resolved the issues. I will use them the next time I move. Emily was that good. HIGHLY RECOMMEND! Thank you, Emily.

    Moving 2 bedrooms 200 miles in 10 hours? With hardly an ounce of prep work on my part? Seems…read moreimplausible - but I love to be wrong. And piece of cake proved me wrong. I was leaving a large multi level condo in DC, and taking (most of) that furniture to New York. As the day began, I thought - there is no way it's all going to happen today. Even my closets alone would surely take a day. but again - I was wrong. It was a seamless move - worth every penny - in the past I've felt incredible stress on these days, but today I felt more like the wrench in the well oiled machine. Which is awkward but better than stress. 10/10 recommend - the level of care and expedience exceeded my expectations. Ivan and the crew were kind and tidy.

    Man With A Van

    Man With A Van

    4.5
    (818 reviews)

    I am writing this review not as a customer but as a Building Superintendent. A resident in my…read morebuilding was moving out and used this company. A few issues arose with the move that I ended up having to deal with After getting nowhere with the actual crew and their foreman, I called the company asking to speak to a manager within a few minutes I got a call back from Paul, who turned out to be the company owner Rather than being defensive, he was appreciative of the feedback and resolved the issue almost immediately. Sometimes things go wrong because of circumstances and a bad decision by a worker, which can cast a company in a bad light. That is what happened here. I'm glad I was able to speak with Paul and get the matter resolved As a superintendent I would recommend this company to my residents Thanks again to Paul for being a stand up guy

    I'm in the Philly area and have used Man With A Van several times since 2020 - a move from one…read moreapartment to another, a move from one house to another, and moving several items into a storage unit. They have always worked quickly and done a great job. I've never had anything damaged or broken. There was a minor scheduling error the first time that I unused them that would have caused me to be charged more, but Paul took care of it and ensured that I was only charged the originally agreed upon rate. So I've had good customer service experience with them as well. I highly recommend them!

    Union

    Union

    4.0
    (55 reviews)

    The Damaged my car and drove away and when I sent the video of it happing to them, they responded…read morewith some BS then ghosted me. There not accountable for their mistakes. Avoid doing business with these people.

    If I could leave 0 stars, I would. This experience was nothing short of a nightmare. I had my date…read moreand time, I confirmed via email with Konstantin multiple times that my time frame was 8-9am, first thing in the morning. When moving from a building to a building the time is important because you need to schedule elevator time etc. The night before my move was when the misery began. At 7:30pm I get an email from Konstantin telling me the movers will arrive between 11-1pm. Expecting rain and now realizing I was not the first stop, I knew this was going to be a huge issue. We booked the morning time slot at the new building and had our whole day planned around being moved in by noon. I emailed Konstantin back and called right away. It says office hours are until 8pm but at 745pm no one was picking up. He never called me and 2 says later still hasn't after repeated requests. He emailed me back at 10pm saying he tried to rearrange the route but couldn't. Not asking me to change or of it would work or thinking about the impact on my move. I also forwarded him multiple emails as late as the day before (Monday) where he confirmed that the crew would be there first thing. NO SUCH LUCK. After asking Konstantin to call me again the morning of our move, I got emailed with lied about the crew being on their way at 9am which was not true and being told the driver would call at 10am and we didn't talk to him until 12:30 after hours of waiting and demanding a call. Our moving day was awful they showed up at 1:15pm. They moved us in and during loading, they dropped a laundry basket, which broke a mug and a scale. All 3 men denied it when asked. They made me wrote something positive on the receipt. In hindsight I realize doing this was not smart but they offered a small discount, after I bothered them about how unhappy in was, and they made it seem like in order to get it, I had to write something positive. When the cable guy arrived at 6pm, he tried to hook up my 50inch LED TV and what do you know, it was BROKEN. HUGE crack in the bottom and wouldn't turn on. The screen is black and it 100% done. I almost feel this was intentional due to the timing hostility. A crack that size doesn't happen without the person causing it knowing. They have been deceitful the up to and during the move. I have reached out to Konstantin right away. I am hoping he does the right thing and offers the customer service he should. I have asked to hear from him by 12pm. To be continued.

    Supplies For Moving

    Supplies For Moving

    3.4
    (19 reviews)

    I have been using them for the past 2 years and I can say all around great…read more Prices, service, on time delivery SoI am definitely will recomandvthem to all

    I have to move in a couple weeks. I need boxes in which to put stuff so I can have my stuff at my…read morenew place. I can't get these boxes by going by supermarkets, I need real boxes that have never been used. It's not me, it's my stuff - none of my things like to be anywhere where food, livestock or various sundries have been first. I have ordered from U-line in the past, but their shipping is outrageous, almost as much as the whole order. I did a little Google search and found suppliesformoving.com. At the time of the order, I had no idea they were in Brooklyn. The site is clean and all the information is readily accessible. One can guarantee that this website did not cost a lot of money, but it works. One of the best things about this company is that they have pre-prepared packages of boxes, tape, etc. divided by room and/or rooms which makes it a little easier. They have boxes for junk, boxes for tvs, boxes for lamps - are you following me here? They have supplies for moving - tape, blankets, plastic wrap, paper. So I go online and make my order (FREE shipping by the way on everything!) and expect it to come in a couple days according to the site. After the confirmation of sale is where it gets good. 30 minutes pass and I get a call from the company saying they can deliver today, the same day, in the late afternoon. OK. One hour later I get another call that they can deliver right now. Yes please. Approximately three hours after I ordered many, many boxes, they arrived in perfect shape. Having no idea this company was in Brooklyn, I guess I should consider myself lucky. The customer service was fantastic and the boxes have been working just fine. If you want quick, efficient service and if you want to get your supplies to pack and move in an instant, go to suppliesformoving.com.* ________________________ * If all of the bottoms of the boxes break while moving, damaging all of my kids' toys and my valuable possessions, I reserve the right to come back and be extremely agitated.

    Oz Moving & Storage - Upper West Side

    Oz Moving & Storage - Upper West Side

    4.1
    (123 reviews)

    I can't believe I have to write this review, but I figured it was fair to warn everyone who's…read morelooking to use Movage for a long distance move. (We moved from NJ to CA.) (tldr: lack of communication, damaged boxes and furniture upon arrival, poor quality of service) In the beginning, Jeff was very attentive and made us feel like "Yes! This is the quality of service we're looking for in a company!" and the quoted price was great. He told us everything we needed to know about our move and we were excited to move forward. (Disclaimer: Low price is because they have other moves on the same truck as yours. We figured it wouldn't be a problem... it was.) But once we had our stuff loaded on to the truck, that's when it went all downhill. First things first, the pick-up movers told us how much we should be tipping them (they said they wanted 20%), which was extremely unprofessional. I don't mind if they had just mentioned that tips are appreciated, but to have the balls to flat out tell me you want 20%? Really? I didn't hear from Jeff for about a week after our initial pick-up, and when he did respond, all he could tell me was that our stuff was still waiting to be put onto the truck and our 6 day delivery window remained the same. He told me he would update with information when he had some. I asked him if it was possible to get a tighter delivery window once the truck was in transit and he informed me that once we got closer to the delivery window he'd have a better estimate of when our stuff should be arriving. (At this point, we were 9 days from the first day of our delivery window and 7 days since pick-up.) Another week goes by without any correspondence from Jeff. I'm starting to get a little anxious because it's 2 days from the first day of our delivery window and we have no idea where our stuff is. So I contact him again asking if he had an update. The first day of the delivery window is pushed back a day. Still very vague. I ask again if he could provided a tighter delivery window since we're working people and need to make arrangements to receive this move if it does come on a work day. He said he'll try his best. So now it's the first day of the delivery window! Hurray! But silence on Jeff's end. At this point, we figured he'd have some sort of idea where the truck is and have an idea of when the truck should be arriving to us. I email Jeff and no response. I get that it's a Saturday, but if client is paying thousands of dollars to use your services, just a quick acknowledgement would be appreciated. We get a call later that day from the driver saying he's in the area and will delivery the following day or the next, depending on the other deliveries. Okay, great! But why wasn't Jeff able to provide that information to us? The driver told us that they're not actually a part of Movage and they're hired to do jobs within Movage (which was one of the first questions I asked because I wanted to make sure that the move wasn't being contracted out to third parties), so the drivers themselves weren't even in touch with Movage at all. And then our stuff finally arrives... boxes were damaged, wet, opened, our couch was soaked on one side... I'll let the pictures do the talking. The response we get after we express our extreme disappointment is just a very textbook: "I apologize for any inconvenience. This is not the typical feed back we receive from our customers. I will help you as much as possible as I have tried to do from the first time we spoke. I will attach a claims form to this email. Please fill it out at your earliest convenience so we can start a claim process for you. Thank you." If you're looking to do a long distance move, go with Mayflower. We deeply regret not choosing to go with them in the first place.

    I was working with a gentleman named Chris who coordinated my move from New York to New Jersey …read more I had originally scheduled for a move with a property that unfortunately was in a "red zone" where the lender could not proceed with the loan . We had to reschedule with a new property which Chris was able to work with me . Thankfully The guys arrived on time and was professional and courteous to me and my wife . The boys worked hard with my 2 flight staircase and we made everything on time . I would definitely recommend this company to people doing that stressful move ! - Andrew P

    Up N Go Moving & Storage

    Up N Go Moving & Storage

    4.1
    (93 reviews)

    In 2019, I worked with Mr. Aron Freshtman for an apartment move, and his team made the process…read moreincredibly easy. Aron is super communicative and transparent--no hidden fees or surprises. Now in 2026, I sought him out again and was happy to see his firm has grown significantly since my first experience six years ago. The pandemic years really did warp time! Even after all this time, Aron was quick to respond and connected me with Jacob. Jacob has been fast, communicative, and accommodating. I'm happy to report the firm remains just as committed to a superior moving experience. Jacob walked me through every scenario and potential challenge for our upcoming move and provided an excellent price. Moving in NYC is rarely stress-free, even with meticulous planning, but I'm feeling confident. The move is coming up soon--I will update this review then, but fingers crossed for another smooth experience! Update from move day (UES to UES) : we had to reschedule our original move date due to unforeseen circumstances. I reached out to Up and Go on the morning of the move and Luka got back to me at 6 AM. I was so relieved he gave me a new date and time (and charged me a reasonable reschedule fee) and the crew showed up on the new date and time and were exceptional. Shout out to sr. Bojan, Jr. Bojan and Lala. Really the speediest moving team. All in all I am so happy with our moving experience, they really are Up and Go!

    I would strongly discourage anyone from using this company. If I could give zero stars I would…read more This was one of the worst customer service experiences I've had. I hired them to move furniture from a storage unit in New Jersey to my apartment in Brooklyn. Before the movers started loading, I personally walked through the storage unit and pointed out everything that was supposed to be transported. Despite that, one of my largest items, a standing mirror, was left behind. What made the situation even worse was the conflicting information I received. When I asked where my mirror was, I was initially told it was in the building lobby. Later, I was told it had never been transported because it wasn't on the inventory. Those explanations contradict each other, and no one took responsibility. The move also resulted in damage to my carpet and trash can. Several of my moving boxes were crushed, and my sofa was wrapped so poorly that the protective wrap had already come apart during transport. Instead of addressing these concerns, the company responded with excuses and attempted to shift responsibility. Another thing that stood out was that payment was required before the move was fully completed. Looking back, I understand why. Once they had been paid, there seemed to be very little interest in resolving the problems. If something goes wrong during your move, don't expect accountability. Based on my experience, I cannot recommend this company and would never use them again.

    CubeSmart Self Storage - selfstorage - Updated July 2026

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