I recently requested several quotes for the installation of a new pool motor, and out of the four…read morecompanies I contacted, Brett was the first person to call me back. That alone already set him apart. After speaking with me and learning that I'm selling my deceased Aunts house and simply looking for the most cost-effective option, Brett actually recommended that I purchase a motor myself and even sent me the Amazon link. He knew right away that he probably wouldn't be getting the job. I'm also quite a distance away, and if Brett had done the work, he would have installed a higher-quality motor and done it the right way. But this review isn't about getting the job--it's about integrity and customer service. Brett took the time to help, educate, and point me in the right direction even though he knew there was no business in it for him. That kind of honesty and willingness to help is rare these days. I only wish Murdoch Pool Service was closer to me in Escondido because I would absolutely use them for my own pool service. Thank you, Brett, for taking the time to help and for showing what real customer service looks like!

I usually clean my own pool, but needed someone to take over after having knee surgery. I saw a lot…read moreof offers for around $100-$125/month, but thought they can't be any good. So, I found Murdoch Pool Service who was charging $180, but had great reviews. After speaking with owner, Brett, who assured me that they provide a better service than the cheap guys I signed up. After a couple of cleanings, I noticed they were only spending about 10 minutes on my pool and not leaving it "sparkling clean". I spoke with Brett about this and, after looking at the photo his guy took, he argued that he didn't see a problem with the service. I thought OK ...maybe I'm being OCD because I'm used to cleaning my own pool and spending way more than 10 min on it. Then we had strong Santa Ana winds hit and it left quite a mess of leaves, debris, and dirt in my pool. I was looking forward to Murdock coming to the rescue to clean it all up. They spent a little more time than the average 10 minutes and left my pool looking like it still needed to be cleaned. The photos were taken immediately after they left and you can clearly see that they failed to brush the sides, clean out the strainers baskets completely, etc. I'm pretty sure I could have gotten this level of service from the cheap guys. I was expecting to have them help me out for at least 3 months, until I could heal and get back to cleaning the pool myself, but after 2 months I couldn't continue paying a premium price for a sub-standard service. I found myself hopping around the pool on one leg trying to clean up after they left. I would highly suggest you find someone else to clean your pool.

We had reached out to a spa repair company through Yelp. As promised in his ad, Jeff had reached…read moreout to me within 30 minutes of my call looking for this type of vendor. Jeff was on it, he was working in my area that day and offered to drop by on his way home to troubleshoot the problems we were having. Once diagnosed, they had the repair done within a few days, probably would have even been sooner but needed an overnight for parts. Good guys, did what they said they would do and distort well. Highly recommend

Great service, communication and value from Jeff & Team. Filter cleaning service so far.read more

I'm a property manager and Scott has been able to come out twice now same day to fix our hot tub…read morejust in time for when we were hosting guests. He's very communicative, efficient and professional and our go-to guy for all of our hot tub needs!! Great pricing too. Seriously a life-saver, I can't recommend this company enough.

Had an easy experience and excellent repair completed by Scott from Pro Hot Tub Repair. He came out…read moreto our house actually the same day we called and also helped me out with a warranty issue as well. Really only good things to say and would highly recommend. We will be using them again if needed.

Words cannot express how grateful my family is for Allen and his team. We had a harder project, to…read morebuild a pool in a oddly shaped backyard with limited space. Allen and his team put so much heart and dedication into making our dream pool. The original price quote to the finalization was very close matching, Allen is honest and trustworthy, without adding extra costs. The dig to the time it was finished went fast and shows how Allen and his team are hardworking. The 3D image that Allen originally showed us matched the pool we are looking at today. Today it is finally completed and it exceeds our expectations and dreams. Stacey was always helpful in guiding the process to start and get the permit completed. Allen and his other workers, specifically Ryan are honestly so kind and helpful. They went out of their way to do things they didn't even have to do. This company not only does exceptional work, but are caring people. The pictures do not even show the true beauty. I will recommend Taylor-Made Pools to anyone looking. Do yourself a favor and go with this company.

Okay so I am always suspicious of all 5 star reviews on Yelp but Taylor Made Pools deserves every…read moreone of those star and more! First, Allen Taylor is a real pool expert and a genuinely nice, honest person. He is exactly the kind of man I love doing business with. When my pool tiles starting dropping off the wall and into the pool Allen came out quickly, assessed the problem and gave me a very reasonable price and timeline for the repair. His crew is the most hardworking team of nice, clean, punctual professionals I have seen. They are real perfectionists. They had the work done in two days and everything looked beautiful! I plan to use taylor Made for any and all of my pool repair needs. He is the real deal. Do not hesitate to use him. Thank you Allen and staff!!!

We are thrilled with our new pool! Enrique was awesome! We hired him and his crew to install a semi…read moreinground pool 12 X 24 Oval. Enrique and his team were always on time, friendly, professional and knowledgeable. Always went over and beyond to keep me in the loop of what was going on. He answered any questions I had. I would recommend them to anyone looking for a pool.

My pool has been green for 1 week. They want to charge me $1,400 to clean my pool. Absolutely…read moreridiculous!!

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.

We recently hired La Costa Custom Pools for a major pool remodel, and the entire experience…read moreexceeded our expectations. We researched a bunch of different pool companies and asked for quotes and we went with La Costa Custom Pools. The scope of work included remodeling our waterfall feature, installing a new water slide, upgrading the pool control box, adding a salt cell system, replacing all pool lights, repairing cracks and chipped concrete, and repainting the trim around both the pool and spa. From start to finish, the craftsmanship and attention to detail were outstanding. Communication throughout the project was exceptional. We were consistently kept informed about timelines, next steps, and any adjustments. On the rare occasions when work had to pause due to rain, we received clear notice in advance. We never had to guess what was happening or when crews would arrive. Cory managed the project closely and made sure everything stayed on track. He brought in Bob, a master pool structure builder from Great X-Scapes, and along with Peri, they built an incredible waterfall and water slide that not only look amazing but are clearly built to last for years. As with any remodel, a few minor issues surfaced after completion. The trim paint began to chip due to a product issue, and there was a significant leak from an old pipe nipple in the existing pool setup. In both cases, Cory and Bill responded immediately. The entire trim was redone without hesitation, and the leak was repaired quickly and properly. That level of accountability and follow through speaks volumes. The project was originally quoted at around two months, and they completed it in just over one month without sacrificing quality. We couldn't be happier with the final result and would confidently recommend La Costa Custom Pools to anyone looking for professional, high quality pool work!

EVERYTHING went well! Great response time…read more Great work ethic. Talented workers. Cory and Brian are a great team. Cory is a pleasure to work with. Would hire them again in a heartbeat. Ya can't go wrong!

Fernando Molina with Molina Pools IJF is an unlicensed contractor who did fraudulent work at my…read moreproperty of a pool refinish, tile, coping and deck remodel with a lack of professionalism that was absolutely shocking. He took on a scope of work way outside his capabilities and presented past jobs as a reference as though they were his work when they were not. He installed a very bad pebbletech product likely from Mexico and presented this as though it was the agreed upon Stonescapes product we had met to select at NPT tile and which had been installed at the job site he sent me to for reference, acting as though he had done this work and would install the same product for me. In hindsight it was never his actual work. He then did a bait and switch and installed a terrible product, which will not last and was very poorly done, turning out very dark teal rather than "sky blue" as we had discussed with his installer. He refused to put me in touch with his pebble installer both before the work so I could ask pertinent questions and after, even weeks after when he acknowledged not putting in the agreed upon product. He refused to produce an invoice at any point before or after the work was completed and never showed me the product he installed prior to or afterwards. He pressured me into bringing a cashier's check to pay for the work immediately after it was installed, before any acid wash and water was put in. I expressed I was not comfortable paying this in full and he insisted it had to be done to stick with the timeline, and acted as though he was paying for the acid wash which is a lie, this is just part of pebbletech installations. He constantly acted as though he was doing "free work" yet would pressure me for payment constantly. When the work turned out dark teal, dark like the black pebble and midnight colors, not at all light like Stonescapes French Grey which it was supposed to be, he offered to fix it at cost to me, only for materials. He then had me empty the pool and his guys showed up to redo the pebble in the right product and then left because he was unreachable by phone. He changed his phone number and was only reachable through WhatsApp. The work was never done and I had to incur the cost of completely filling the pool again and start up chemical costs all over again, which costs about $1250. He then said they would only redo the pebble at full expense to me, another 10K. Fernando lacks all transparency on when work will be done, lies about the scope of work he will do, takes no accountability, insists on taking full payment for work - both labor and materials - before doing it, constantly pressures you to pay him. I had to go to the bank in the middle of work repeatedly, or show up to various supply stores such as NPT, landscaping stores like site one and purchase materials early mornings interrupting my work day. It is very unprofessional the way he has you running about town to purchase his supplies which always require payments in person. I also had to research my own drains and said he would install what I preferred, yet purchased some garbage plastic channel drains and threw them in the middle of the patio and now you can't even place any furniture in or around the deck. He took full payment for work not done as he presented it. He never hooked up my auto fill, cleaned up after himself, or completed numerous other parts of the deck. He did not bother to account for cost of materials selected in advance of the bid and contract and acted like he was doing free work yet overcharged me at every turn. He charged me in full for a spa light installation which was supposed to be full size and matching the color of the pool light I also paid him to install, yet it is only a tiny bench light and a completely different color and he would not fix this. The unprofessionalism ranges from taking my deposit and calling weeks later, which is months before the work would begin, to ask for more money toward the deposit to "fix his truck" when "stuck in mexico" which I had to refuse twice. He asked repeatedly to stay at the property which was a short term rental, before the job started, AND during the work - to have the workers stay there! When I declined this ridiculous and intrusive request, he then stayed at the property one night, trespassing. He had accessed the garage only once for 5 minutes to plug in an extension cord and no other access permitted, yet had the screen door and garage door unlocked and stayed inside the home overnight. He left my backyard a complete hazard zone with garbage and equipment everywhere for 3 weeks after it was supposedly completed and never returned. My side yard with new fake turf was a dumping zone, destroying it. His work cost me 58K, destroyed my backyard, doing fraudulent work and making a dozen costly mistakes, not fixing any of it. He should be sued and also prosecuted for the illegal behavior. It will now cost me another 60K+ to get it all redone right.

Fernando and his guys were referred to me by our neighbor karen and they are just great at what…read morethey do can't recommend them enough clean respectful and professional