We have purchased from Simon's before that's why we are a returning customer. Staff is very…read morefriendly and knowledgeable on all their makes of appliances. Very helpful in helping you pick out the appliance that is good for you and will fit your home. Won't try to sell you something you don't want. The delivery/installation guys were great. Very friendly. Gave a run through on all the appliance features and how they work. If we ever need any more appliances this is the place we would go to. Prefer the small hometown stores over the big box stores. Better all around service. Thanks Simon's!

Bought a new range and delivered in late Feb. from Simon's Appliance. John explained the different…read moreranges in a friendly clear no pressure manner and very patient with our many questions. So he made my decision to purchase the Frigidaire model easy. The 2 delivery men, Jonny and Ray did a great job installing the range and saved me money when they noticed my current cord was in great shape and I did not need to purchase a new one. All around great experience. Highly recommend Simon's Appliance.

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

Went in to get a washer and dryer. Told the guy what I was looking for, he showed me the first set…read moreand it was exactly what I wanted. I wish I knew his name but he knew SO much about washing and drying clothes! The washer has a dent on the corner and I can't see any imperfections on the dryer. They had A LOT of options. I just wanted something somewhat simple. I was in and out in record time. Got delivery scheduled for a week out. Love my new appliances!

Today Pinball Plus came out and repaired my Space Shuttle pinball machine. It was a stellar…read moreexperience and I recommend Pinball Plus to anyone with a pinball machine. A few years ago my wife and I purchased a refurbished Space Shuttle game. When we moved to a new home I, like a fool, removed the head so I could get it into our basement. When I got it all back together the paddles didn't work. Pinball Plus came out, and (I swear this is true) within 3 minutes had found the cable that had gotten lost and so not hooked up, a bumper that needed repair, an intermittent cable connection, and a fuse system that should have been in place but was missing. They fixed all of that, plus cleaned the playing surface and both sides of the glass, for a very reasonable price. On top of all that, they communicate really well when setting up appointments and showing up on time. Wow.

John Ross provides exceptional service/repair. I have a 1992 Bally's Addams family pinball machine…read morethat he repaired. He is a true professional!

I'm creating this review a little after the fact - I must admit that I'm only remembering to write…read moreit because I need to call again to have some work done on my dishwasher. When a second applicance crapped out on me, there isn't a doubt as to who I'm going to call. When my oven stopped heating, and I could no longer make my kiddos frozen pizzas in the middle of a dang pandemic, I took a risk in calling a new company to come do the work. I sure made the right choice! Luke was SUPER quick, incredibly polite and professional and got my oven back to its old pizza makin' self! I couldn't have asked for more!

Technician was unfamiliar with washer dryer combo. Told me I needed a new control board, which…read moreneeded to be ordered. Called in a couple of days later to check on status of the order. Was told it was still up for management approval. 3 weeks later the technician called me and told me the order had not been placed and if I was still interested. Unbelievably bad service!!!!!

They could be ruder and dismissivive but they would REALLY have to work at it. I have been going…read morethere for 20 years and now they are just 'Go talk to Day on Snelling' jerks. No really - they were total jerks. Amazon FTW I hate to say it. I really tried. I was ready to order like 800 in parts ands ask for service but they could not chase me out fast enough. I even had the part numbers printed out - in my hand. And they complaIN ABOUT BIG-BOXES. I will pay 10% more anyday to be treated like a human being.

Usually the same older gentleman working - always so nice and will answer all your questions…read more Purchased a washer and dryer when we purchased our house on Hurley street and then came back the next year for a dishwasher. Will definitely come back for our other future appliances.

Prompt service. But more importantly technician Mark was very efficient, pleasant , and got the…read morerepair done quickly. All while carrying on a pleasant conversation with the hovering client, me. Very reasonable cost to boot. 5 Stars

Have an appliance issue? These are the guys you call. Collin came out to our house when our Asko…read moredryer stopped working. He was able to diagnose the issue and fix it fairly quickly. Our dryer was up and running in no time. But the thing that stood out was their guarantee and professionalism. The same dryer had an issue within 60 days and they came out and fixed it, quickly and easily without an extra diagnose fee. Major kudos and thanks to Collin.

I bought a Frigidaire Range Infinite Switch from Appliance Depot more than a year ago and finally…read morehad a repairman come to install it today. (I usually wait until I have a full day of work for him each time.) Clearly, it is past their return policy of 30 days. I ordered online, but called to make sure I was ordering the correct part for my model cooktop. They recommended and sent the wrong part. So, I called today to see if I could send it back and get the correct part.* I wasn't asking for a refund. After speaking with a woman for some time I asked to speak with the owner. Don reiterated that I was calling more than a year past their return policy and that there was nothing he could do because he didn't know who I spoke with. It doesn't matter who I spoke with, it is his company and it's his policy. Reading the recent reviews it seems the current ownership/management has a few very unhappy customers. I'm one of them. (*They don't have the correct part)

Our fridge died last Christmas. Thankfully, we live in Mn! The outdoors helped keep our food from…read moregoing bad. We quickly searched up and then decided on getting a new one from a small business. After our in store visit and finding what we wanted, with a better warranty and price than the big company offered, we paid. We skipped the delivery and haul away as we are capable and I wanted to give the community a chance to part out the fridge (appliance parts are $$$$) for no cost. Also made it lighter for us taking to drop off for recycling. Fast forward 11 months, we decided our washer and dryer had been fixed enough times and it was time to upgrade. Again, we found better pricing and warranty at Appliance Depot. Our 3 appliances are doing great. The one service call we made, for the fridge, was soon after the request was made, repair person was timely, and we had a laugh at the user error that prompted the call to begin with. Fast forward again, and we need a microwave. Likely a dishwasher coming up too. We will be going back to Appliance Depot!

Yesterday I had one of the best appliance service experiences ever. We had two Sub-Zero…read morerefrigerators that were behaving strange and dollar signs were flashing in my head! I filled out a form on Thomas Service Company's website, they called me first thing Monday morning and Kyle showed up just as promised. Kyle was pleasant, knowledgeable, and went the extra mile to help us. After expertly fixing our Sub-Zero issues (They're 15 years old and these were minor fixes so shout out to Sub-Zero) he also adjusted the burners on our Wolf range to help them perform better! The work Kyle did was excellent, and I was grateful for his work and professional manner. He also told us the story of their family business and that was nifty, too! I highly recommend Thomas Service Company, Sub-Zero, and Wolf. Added benefit: The total service bill was way less than I imagined!

DO NOT let them work on your appliance if you are not at home!!! The repairman who came was rude,…read moreinsulting, and did the BARE MINIMUM. We called a repairman from their company to take a look at our front two burners. When he got there he proceeded to take the top off and complained about the amount of grease saying we must have had an oil spill. This is NOT true, we simply have used our stove for cooking for over 10 years. After relaying to us the problem, he started to reassemble the stovetop with all the grease still inside, WHICH ONCE AGAIN, was the main problem. Before he could finish, I stopped him saying, "At least let me clean out the grease from the inside of the stovetop first". Then, he proceed to aimlessly stand around and watch me wipe out the inside. While I realize that I did not pay him to clean out the stove, I expected that he might at least offer to help clean the grease, which again was the main problem. Then he commented, "Time is money", while waiting for me to finish a job which took me maximum of five minutes to wipe the majority of the grease out. Even my 11 year old knows that a basic clean is common sense before reassembling something. I can only imagine what would have happened if we had not been home to direct him to do a BARE MINIMUM job. I would not recommend this company to ANYONE.