Traveling west through Illinois, and stopped here to pick up some food before heading to the hotel. Super friendly service, and the food was hot and fresh. Some of the items ordered included onion rings, fries, drinks, and sandwiches with customizations. The sandwiches were made perfectly. This was a great stop, not far off the highway and the food was ready quickly. read more

I come here all the time, always good quality food and service never any complaints. Tonight one of the employees "LT" was super cool, best service i ever had at a fast food restaurant man for real. He's the goat. They updated their hours as well so being open till 12 is definitely clutch. read more

Wow yes I love this place Only to chill although am not a big fan of the food I do love their turtle Custard Sundays they are amazing. The reason I have issues here at Culver's is they always mess up my order at the end of the day I get upset and say not coming back. I say no SALT no CHEESE specially yellow cheese and boom get cheese and salt on my food. So I rather just get the custard. The fish sandwich was so grease and fishy smell and you know when fish smells is not fresh. I do love the service they have the nicest and the most polite workers. The ambiance is for all the family to hang out and have fun they do have tables outside so if you do want to eat Al fresco go and enjoy the summer Weather. I do want to ride my bike there but route 38 a little too busy but I will try before the summer ends read more

Staff is always super friendly, place is always very clean, never had any issues with the food. A go to place for my friends and I to hang out! read more

Hi this is deaken: I stole my cousin phone and I got a cheeseburger and it was the best burger ever Hi this is laken: one of my fast food restaurants In the summer I live by it so me and my friends would walk and have food and hang out. One of my favorite things to get there is the cheeseburger, and I love Culver's and the flavor of the days are the best!!!!!!!!!!!!!!!!! BYEeeeeee!!!! read more

We came to Culver's after a long day of volleyball games for a tournament at NIU. There wasn't a line when we got there and the staff was really friendly. The food came out decently fast. I ordered a single butterburger cheese value meal but it looks so sad in the picture hahaha. I'm also pretty sure they did not put the sauce I requested on it. I was so starving though that I deadass could've eaten anything. It was a pretty good meal for the price but not like WOW read more

Culver's - Fast Food Near Me - Dekalb, Illinois

The food here is excellent and the prices are very reasonable. I also like that it's one of the very few places in town that is open for dining up to 11:00 at night. Also the staff is very friendly and I really appreciate that about them. One young man, Victor S., has been particularly helpful and friendly when I was there. If everybody in the service industry was like him then eating out would always be a very nice experience. read more

Can't get orders right, someone should double check them, something wrong or missing almost every time and by the time they correct it the rest of your order is cold read more

Food took all day, the place was dirty when I arrived and the managers are very rude.

Service is always fast friendly and efficient. So many menu choices, I've never been disappointed. And the custard.. always delish!

How does DeKalb Culver's get one star? The food is great (when your order is correct). In the last two months I have gone through the drive through twice and had missing or incomplete items. The first time I checked the bag and all the boxes were present. When I opened my spicy chicken sandwich at home it was just the bottom bun and patty. Nothing else? No idea how that happened. I called and spoke to a manager. They sent a voucher. The second time Culver's messed up my I order they forgot my spicy chicken sandwich completely. I didn't check the bag this time and didn't notice I had a missing sandwich until I got home to Malta. I called and asked to speak to a manager. When I spoke to someone she confirmed that she was a manager. She said I could either come back and pick up the sandwich or she would take my name and to give it next time I was at the drive through for a credit for the sandwich and a side of my choice. It wasn't really worth it as I live in Malta and my son had his food, didn't want to drive back to pickup one sandwich for all the rest of the food to get cold. I Just got back from Culver's where I was told "one of their managers would never say that". When I asked if I was being called a liar I was told no. The young lady repeated said "no but their managers would never say that." I cancelled my order and told the young woman I would be going to the Rochelle Culver's from here on out. I would go through the drive through at the DeKalb Culver's about once a week. Sometimes more as it is a family favorite. Now I am never going back to the DeKalb Culver's location again. The Culver's in Rochelle has never messed up my order and they will get all of my business now. The food is great when it's right but make sure to check your bag and open the boxes to make sure you have a complete sandwich. Lost a customer over the cost of one chicken sandwich and a side. I don't know who I spoke to there but someone said she was a manager. read more

I have NEVER had such a bad experience at a Culver's before. They had the nerve to charge me for cheese and then not put it on my burger. They also close an hour early. Change your times on google if you are going to close early . I miss my favorite employee #BringBackCarter read more

It is a fast food restaurant. They are a little over priced for what it is. There is nothing amazing about it.

Food: good. Ambience: what you would expect. It's fine. Service: outstanding! The owner/manager(s) must be doing something right. Mostly teenagers working here, and they are awesome! Always kind, smiling, and polite. The food is always the same no matter where you go, but the service is not. I have had service at other locations that was ambivalent (not bad, not great). The Culver's in Dekalb, IL has wonderful service. The people working at this Culver's make me feel like they really care about me personally. My mom is 86 and has dementia. She likes strawberry shakes. I take her to this Culver's about twice a week for the shake. The workers always smile at her and ask if she needs extra napkins or a spoon or anything. We are in the drive up and they look across me (driver's seat) directly into her eyes and ask her. It makes her feel special. It makes her feel good. She won't remember it after we drive away, but I will remember it forever. Thank you for making my mom feel appreciated and like a friend. read more

We have been patronizing this Culver's since it first opened, and at this point through three changes of ownership. Service here has gone downhill considerably with the most recent owner, getting the order wrong has been a too regular thing. Tonight, I ordered a double hamburger with no cheese and only grilled onion. Simple, right? Guess again. I got the order home and added the condiments that I prefer, took a bite and thought, "Well, they got me again." There was so much salt that the burger was inedible. I tried one more bite with the same result,and tossed the remainder. Honestly, what did you do? Take the lid off of the salt shaker and just dump it on the burger? With the steady drumbeat of bungled orders and now this, I'm done, we won't be spending our money here any more. read more

Dawg they ran out them churgers (curderburger) too fast. Me and my homie was tryna cop a fat churger but come to find out they aint got none. read more

messed up my order :( #dissapointed would not recommend super nice employees tho :// read more

I ordered an deluxe basket through the drive through and when I received the wrong item, they accused me of ordering the wrong thing and didn't offer to correct their mistake, worse customer service I have ever seen! read more

I can live with mistakes. They happen and being charged for someone else's order or getting the wrong order can occur when going through the drive through. It's bothersome but not a deal breaker. I cannot live with the smart aleck, snarky, petulant attitude of the drive through staff. It's consistent. We don't go to this Culver's often and each time the attitude of the staff makes me regret my decision. There are simply too many other options. I mean it's burgers and "ice cream". We will make it a point to avoid this location in the future. read more

(TL:DR - Worst service ever, rude employees. Make the trip to the Sycamore Culver's instead) Ouch. Worst customer service I've experienced in recent memory. When my group entered just after 11:15 PM, it meant they needed to bring out another cashier, so the manager told the guy cleaning the ladies room to take care of that. But what he said to him was along the lines of "A bunch of freakin' idiots just came in. UGH!! This is just great. I need you on a register." Then when it was my turn to order, it was with the guy pulled from cleaning and he didn't even respond to me when I walked up and said hi. I told him what I'd like and he just held out my cup in my face and didn't even tell me my total. I handed him my card and he handed it back without ever saying one word to me. As midnight (closing time) approached, we were just finishing up our food and were sitting there chatting a little and at midnight the manager came over and said "Ummm we're closed! You can't be here. You gotta get out, now." So my friend said "That's fine, all you had to do was ask" and he said "I am right now" to which my friend said "Not very politely." Then he told us how they were all finished and were just waiting around to leave. He could have very politely given us a heads up way before he came over and basically kicked us out. We visit the Culver's in Sycamore all the time and as their closing time approaches, we tell them we'll get ready to leave and they ALWAYS say "No rush, we'll just be doing some closing things. Is there anything else we can get you?" and they typically encourage us to take our time even after their posted closing time. read more

This place is rude. They were not busy. I was the only customer in drive thru. I had specifically asked for no cheese and they put cheese on there. I live 10 minutes away when I asked what will be done nothing was accommodated. Stop gossiping and make sure peoples orders are read more

I love Culver's and since they opened the one in DeKalb it's been easier to go to that one since it's closer to my house but I think I'll stick to the one sycamore. Better customer service and everyone is more friendly. I may be making a big deal about it but since when do I have to pay for sauce even if I didn't order the chicken tenders? I've been going to Culver's for as long as I could remember and have never had to do that. EDIT: after our meal, my daughter and I got our custards. She got to use her kids coupon and I got a regular mini concrete. No problem with mine. But with hers, she wanted cherries on hers. I was asked if she wanted maraschino cherries or crushed cherries. Maraschino was my answer. We got our custard and there was crushed cherries with one maraschino cherry on top. The lady said she did that so I wasn't charged more. I would of paid for it had you said something before you did it(which I wouldn't of been happy about because sycamore would of gladly done what I asked). My daughter took one bite and did not like it. I took it back up and you could tell they were annoyed but fixed it for me anyway.... Geez thanks.. read more

Amazing spot, great food, and GREAT Service. I literally cannot help stopping at these when we pass them on our way to Iowa. read more

This is my second favorite restaurant in my area it also has the best ice cream in town so that's why I like it you should try it because very good so yaaaa! read more

Foods pretty good. Service is another story. It's hit or miss if you get good service there. The manager Jacob needs better customer service training. The Sycamore location is so much better. Avoid Dekalb location if you can. read more

Love Culvers but this one is terrible. Go to Sycamore that one is awesome. The management of this Culvers is lacking. There is no supervision or proper training of employees. They can not get orders correct and have no system in place to make sure that once a order is placed and paid for, that order will ever get made and given to the customer. Plus, everything that comes out of the fryer taste like a ball of grease. No quality control at this location. Again, make the short drive to the Sycamore location and you will get great food from friendly employees that provide super customer service. Each franchise is independently owned and the quality of experience will vary based on the quality of ownership and management! read more

The worst Culvers. The last three times I've been here my food has been halfway cooked or not made correctly and the only accommodation they gave was to send a free meal voucher in the mail which takes over 2 weeks to receive. & When i called in to let the manager know of my issue, she made it seem like I was wrong and that there's no possible way they could've did anything wrong. At this point, I'm not returning. I'll drive to sycamore! read more

Worst customer service ever. An issue occurred due to parking and I approached management respectively just for the head manager to say that I have to figure the situation out on my own. I approached the other manager and she was sassy as well. Understanding that it was after a foot ball game and it was crowded, if you are not able to work well under pressure then handling food as well as providing proper customer service might not be fit for you. read more