I had a bad experience but I love the taste of the food so much I give 5 star, what had happened was I made a mobile order,I paid for extra cinnamon butters,last night they didn't give it to me so I check and I only had one big container that comes with it standard but was missing for the extra one that I paid for,the girl at the window came back with two mini cups of it and I told but I paid for the big ones,a new girl came at the window and said I have to come inside and pay for it,I said I did pay for, she then comes back with ten mini ones shoves them in my bag and give it to me,when I got home I came to see she intentionally smushed my ranch all over,not cool man I just wanted butter read more

Texas Roadhouse - Ranch - Steakhouses Near Me - Sycamore, Illinois

Food was surprisingly good! The good: - hot rolls and cinnamon butter. Need I say more? -hubby's steak perfectly cooked and he loved his sides of corn and potatoes - fantastic green beans! -very friendly server and manager -love they still have the peanuts (though the kid and rebel in me misses throwing them on the floor!) -seated quickly and server was quick to get us water and get our order in -hostess was so sweet, friendly and welcoming The cons: - my steak was overcooked -onion appetizer batter tasted bitter like flour or like the oil was old, could only eat less than a quarter -margarita took so long to come out we had nearly finished our meal so my hubby left over half if it behind Overall a positive experience! read more

Just like every other TR I visit while traveling for work. I know exactly what I'm getting. This place was clean and Emma at the bar was great. However, this sign was shining so bright it made watching the tvs difficult read more

Texas Roadhouse - Marquis Sign - Steakhouses Near Me - Sycamore, Illinois

I am leaving this review after filing a complaint and receiving a response stating that Texas Roadhouse will not be issuing any refund. During my visit, I was served a burnt burger and a raw steak, which is unacceptable food quality for any restaurant. The burger was clearly burnt, and the steak was undercooked to the point that it was raw. When I brought the issue to the staff's attention, I was told that the burger would be removed from my bill because it was burnt. However, after checking my receipt later, I discovered that I was still charged for the burger even though I was told it had been taken off the bill. When I raised this issue, the restaurant did contact me, but instead of addressing the fact that I was still charged for the burger, the response I received was dismissive. I was told that I "should have spoken to a manager instead of going to the BBB." That response avoided the real issue, which is that I was told an item would be removed from the bill but was still charged for it anyway. Because of the burnt burger, the raw steak, and the fact that I was still charged for something I was told would be removed, I requested a refund for the mistake. Texas Roadhouse has now stated they will not be refunding anything, even though the food was improperly prepared and the billing was not handled honestly. The way this situation was handled raises serious concerns about customer service and accountability. I also cannot ignore the possibility that the way my complaint was dismissed may have been influenced by racial bias, as my concerns were not taken seriously and the issue with the charge was never corrected. Customers deserve properly prepared food and honest billing. Unfortunately, in this case, I received neither. read more

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First time here and the food was excellent. The service was five star. We didn't know what to expect, but we'll be back.

2 times in a row we have come here on a Saturday evening around 5pm for the sole purpose that my wife wants a prime rib, & twice in a row she ordered it & 5 mins later a manager comes to the table to say they are out of prime rib. Both times her replacement meal has been comped, but she has no interest in anything else on the menu. If the wife isn't enjoying her meal, neither are the rest of us. Maybe If they let us know B4 ordering or at the time of ordering it might weaken the blow a little, but she still won't be happy. Everything else was fine read more

The service was the best ever our server was super nice extremely friendly. She had a great smile and came to our table to check on us regularly. Our server too was the only person that pick up a paper on the floor everyone else just skipped over it that could had been a potential fall for done else coming out from the kitchen. Great rescue. The ambiance was very calmed busy and we were given a booth right away with our a long wait. I loved the fact that we were able to pick our own steak and gave us tickets for us to give it to our server. The ambiance was very serene and the lighting perfect although I did ask the hostess to clean our seats since most of the food that had been on the table it was now on the seat she came Rapidly to clean it. The food was so salty what is the world is happening to our American kitchens they add salt like there is no tomorrow. I did not complain as I always mention something because I was with someone that is terrified to send something back because potential spitting on our food so what I did was grabbed a napkin to brush the excess salt from it and I added lime from my drink to try to make it better but still was way too salty I asked the person how was his stake and he said his mushrooms were too salty. I added his almost raw veggies to my steak on top of the line to make edible. That was the most expensive steak I ever had that was so horrible but was too tired to cook at home. I wanted to give the only one star but it would had been no Justice for our server she was the best in her job and for this establishment but online needs to go in the kitchen and make sure that food is NOT showered with salt never returning waste of my $100.00 cash big time read more

Food is good just do not use them for pickup orders: they send link that says text us when here the word "HERE " they send text food is ready! 15 minutes later I had to go to the pick up window they did not bring the food out even though they text stay in your car!! read more

Chris was by far the best server I have ever had. Food was great and he was on top of his game.

Food was awesome as always, I'm at this restaurant twice a month, brought my daughter and 3 little ones meaning all below 5 years of age...the service and server also great but this may seem like pettiness except when your a grandmother and bring her family, on Tuesday ...Texas roadhouse online says and offers 1.99 meal for children if an adult buys an entrée, we bought 3 and appetizers, when we received the bill for our meal 2 of them should of been 1.99 or at least one since these children are 2 and 4 and don't eat much...how can a popular company who's always busy not comply with there own advertising...very disappointed this time owner wouldn't comply with the advertisement so I'll be going to a different Texas roadhouse in illinois now read more

Really good food for a good price. Plus, all the ladies waiting tables were so friendly.

Great experience at roadhouse in sycamore. Hostess team were friendly and welcoming. Our server Josh, had good personality, made sure drinks and the rolls were refilled. The rolls were outstanding hot and perfectly baked. Kudos to the kitchen. I had a filet and my husband had a ribeye. Both were cooked perfectly at medium with a hot pink center. Manager stopped to check if everything was going well. Our response was everything was exceptional. Restaurant was clean, lively, for me maybe a little cool, but I have a light weight jacket that made it just right. We will be be back. Thanks Road house Staff, Linda Granquist read more

I usually love Texas Roadhouse. It was my escape after a hard week at work. This place disappointed me to the point I probably won't return. I had ordered a ribeye medium rare. It was medium well and about the thickness of the sole of my shoe (thin) but not near as flavorful. It made me sad because that was my "go to" place. And the margaritas use to be good. If you order a margarita and want actual alcohol in it, that's extra. What's up with that? read more

Ordered the full rack of ribs. They were dry and did not taste good. There was hardly any BBQ sauce even though I asked for extra. The meat came off the bones easy enough but the meat itself was chewy and dry. Portillos ribs ate much better and you get more for slightly less money. I went here hoping for better than Portillos ribs. Very disappointed. read more

DeKalb IL- The food tasted amazing. My compliments to the cooks. Ordered steak and salmon tonight, the steak was ordered medium and it was cooked perfectly and the salmon was cooked perfectly too. However, the food did get brought to the table wrong at first and had to sent back. The waiter we had was very helpful very friendly and made getting the food replaced simple and fuss free. The for under the table wasn't the cleanest either, definitely needed sweetie before we should have been seated at it. But over all it was a great visit and I will definitely recommend and be back. The prices weren't too bad either considering but still a highly priced restaurant. It would be nice also if the place would update the online menus for reading. read more

I was disappointed to learn that Texas Roadhouse soaks the baked and sweat potatoes in bacon grease. The practice of soaking potatoes in bacon grease can be a problem for customers with restricted diets. This should be disclosed on the menu. read more

My family likes Texas Roadhouse but the DeKalb IL location is poorly staffed and terribly managed. We have been every other month for the last few years and find servers at this location are uninterested and not helpful - each visit we've had complete mistakes, failure to fulfill requests like more water, please bring the drink we ordered, this steak is way overcooked... and they act aloof and put out. Unfortunately, management just doesn't care and is unapologetic - just make the customer realize that no one is perfect (who trains these employees and mgmt?). Texas Roadhouse is tasty and family friendly... but I recommend avoiding this location. read more

Clean restaurant. Excited staff. Motivated Managers. And hot steak dinners. Great salads and cold drinks.

Service was ass. waiter was at first nice but then kept on forgetting everything on purpose or just wanted to do everything one by one, and no I am not done just yet with our waiter we clearly order 2 chicken tender kids meal and she confirmed us that it was that but no we got a adult size chicken tender people and I know it is only a 3 dollar difference but that should not be expectable at all. The food was mid at best and we waited 45 minutes for BREAD and around 1hr and 10 minutes for our food and the workers were just dancing to the songs the whole time which is just so unacceptable when there is costumers still waiting at the door and going back to our food she order me a adult size coke and my brother a kids coke when we both wanted kids coke this waiter and service was just trash you guys need to learn how to handle a restaurant and escape your dumb ass reality and help a customor and no one there wants to see workers dance and have over payed mid food just learn how to handle a restaurant gods sake. read more

Gabriel was an awesome waiter! Always checking in on the table and had an amazing attitude! Definitely give this guy a raise! Thanks Gabriel! The food was amazing! read more

Texas Roadhouse in a word: Noisy. Anything else to be said about this place is eclipsed by the noise of families, crying babies, shuffled dishes as tables are cleared, occasional birthday singalongs, clapping, yee-hawing staff, and loud conversations trying to rise above the din. Behind all this, if you can believe it, is a music soundtrack. So--minus the fights and bawdiness-- it lives up to a roadhouse atmosphere. As a steak place it's passable and provides good service. Even after the families cleared out of my section and I could actually hear the music I was surprised by the noise level. If you don't mind the aural assault Texas Roadhouse provides a decent meal at a reasonable price. read more

Texas Roadhouse - The 6-ounce sirloin was perfectly cooked to medium rare and came with two sides. - Steakhouses Near Me - Sycamore, Illinois

The food was good. Steaks were cooked just right. Only had a few downfalls, I ordered a Baked Potato with no bacon and they brought it out with bacon so I had to get it exchanged. Also in the area we were in has several flies lingering around for a while which made it hard to focus on the meal. Other than that everything taste good just couldn't enjoy my meal how I wanted. read more

Texas Roadhouse - 16oz Ft. Worth Steak - Steakhouses Near Me - Sycamore, Illinois

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Why does this place Keep running out of potatoes. How can you keep putting yourself in a situation to run out of potatoes. Your only excuse is potatoes are popular. Give me a break! Water is popular! Ice is popular! If you are going to serve food without potatoes how are you going to charge me the same price. read more

Texas Roadhouse you lost a valuable customer who ordered from your establishment 3 times a week. I ordered a steak dinner medium rare and received a medium well steak, i took a picture of it and called the manager, she said she would send me an email compensating me and never did, called the next day, thinking they had been busy and again she said she would send the email. Never did read more

Texas Roadhouse - This isn't Medium rare. - Steakhouses Near Me - Sycamore, Illinois

Consistently good food and great service. Best place to get a steak in the Dekalb area. Our personal favorite is the Dallas filet. It's the perfect size and yummy with mushrooms. The rolls and cinnamon butter are addicting and easy to fill up on. Best advice is to use the call ahead seating especially on the weekends as it gets packed. Oh, and the hubby is a fan of the veterans parking right by the door. read more

Celebrating my sons graduation with family. Had to wait over an hour for food which we received cold. The manager Ashton was terrible. Bill was over $200 and he offered $20 off food we no longer had an appetite for. I would never visit this location again! read more

Well this review might be a bit different than my previous reviews. First off I would like to point out something I've noticed over the past few years. Back in the day I would occasionally have an interaction with someone who was socially awkward, and just a little bit strange. Now it seems like so many young people I have social interactions with are very awkward. They won't look you in the eyes when they are talking with you. My reason for pointing this out is because my server Reanna was awesome! She looks you in the eye. She keeps her head up, and speaks with confidence. Her service was excellent. The restaurant was clean and well thought out for the type of restaurant it is. I had the ribs they were very good for a chain restaurant. Now I say this just because they can't compete with some of the smaller bbq restaurants I go to the that have a very small menu, and specifically cook bbq. I had a Caesar salad it was very good. A baked sweet potato, and it was also very tasty. The entire meal was delicious. The manager even came by my table to check on me, and make sure everything was as it should be. It's very nice to see people taking pride in their jobs. The Texas Roadhouse is great chain restaurant. I can't speak about other locations, but this one is great. read more

Great salmon salad but the service is slow. The vibe isn't really welcoming as far as host upon entering the establishment but the did accept my military discount. read more

Drove almost 20 miles for my birthday, and we had to walk out! We told ppl that it was my birthday, only to be greeted with a blase' attitude and to find out the saddle was "broken". ok, I can deal. Then we are told that the machine for frozen margherita's is also broken. Hmm. ok deal. Then order different drinks, ok, well guess what, the liquor we ordered (Absolute) was out of stock ! How the ??? can you be out of booze especially when there's a liquor store right down the street, wth? This was my 60th birthday and was supposed to be " the big one " and it turned to crud. For someplace that has been opened for less than 10yrs this place has turned to a neglected dive. I worked across the street when it opened, and it was really nice, now, I'll reconsider EVER going back. I hope corporate can do something. read more

last night I went to the restaurant in sycamore Il with 5 other adults and had the worst dinner I ever had at your restaurant. Three out of the six had to send it back. Two that had wanted it med rare got it too rare and one wanted it med well had it medium. I did not send back even though I could have as I had roadkill and wanted imedium and it was so well done it was hard to cut. The other two did not send it back as well. Have been there many times and this was the only time it was so bad. will not go back any time in the near future read more

I want to give this place 5 stars or 4, as the service used to be amazing but since after COVID it has gone down hill. Have eaten here numerous times and all through COVID had take out for myself and my mom. As she loved this place. The negative. Last two times getting take out there has been difficulties using the app online to order and the food. The app (using an iPhone XS max with most recent IOS software has some kind of bug, only lets you order 1 meal. When ordering for another person on same order does not allow you to add, even if you have checked the appropriate selections. So we have had to call and try to get through the annoying VOICE MAIL prompts. Dial 3, instead of the rest of the numbers. Finally when someone does answer and you ask to take down an order they suggest sending you a link to order so you have to explain the online issues. Now if you dont have a cell phone and only a land line that becomes an issue as well. My 78 year old mom who orders take out doesnt have a cell phone, so she is no longer able to order and pay unless someone picks up the phone and takes her order, which she is not able to do as it is to confusing for her. The last two times we have placed an order for take out, they have forgotten things when I have gotten back home. This most recent time, there was no coca cola my mom requested. There was no tomato and mayo on her burgers. I ordered a house salad with vinegar and oil. They had oil in there in a plastic cup but no vinegar. Ever have salad with just oil? Bland. The worse part is I ordered a large TBONE steak and asked for medium rare, with just a red center. It was under cooked and RARE all the way around. Way to rare! Spent all that money and it was not good. Plus didnt taste any seasoning. Poorly cooked with no seasoning. I did call and they asked if I wanted to drive back to get the rest and fix my order. While I appreciate that. The whole reason for take out was to take home the order and eat. Not drive back and forth as the food becomes cold. We do not plan to order from here again. Solutions: fix the website and app, better phone & customer service and make damn sure that every take out is filled as ordered and nothing is missing from the order or stop offering take out. My mom was so angry and so was I. read more

When you come to Texas Roadhouse, you expect Bread Rolls. They were completely out on this Saturday 03-12-2022. How do you not have rolls for the weekend. Then they played it off, like the rolls were coming. NEVER CAME!!!! Steak over cooked and potato was terrible. By far the worst Texas Roadhouse I have ever eaten at. No wonder why they were dead and business is terrible. They did bring me a new steak but overall experience was terrible. read more

Texas Roadhouse - No business at noon on a Saturday - Steakhouses Near Me - Sycamore, Illinois

I have only been to Texas Roadhouse a few times, but every time I come I have an incredible time. This time I had Ethan as my server, and he did an incredible job! He was so knowledgeable on the menu, and attentive to our drinks and bread. It made our whole experience! I would definitely recommend him! read more

Food was great, and the service was fantastic. Shoutout to Kyle for his excellent service!

the service was great and the food and drinks were also great. the bread they bring in the beginning is the best i've ever tasted! the negative thing I have to say is my chicken wasn't hot when it came out. read more

So aside from the hodunky "murica protect muh troops" stuff, this place was pretty amazing. The servers were nice, but it's also obvious they're made to dance like puppets. Either way, every food item was absolutely incredible from bread to dessert. NOTE! The sautéed extras on the steaks and the loaded stuff on the potato cost extra. The servers won't tell you this and ask if you want it as if it comes included. I think that's very dishonest, and probabaly trained because it's not like they earn a commission on sautéed mushrooms and onions. Oh well, pay attention to your menu. read more

Texas Roadhouse - Steakhouses Near Me - Sycamore, Illinois

Food is consistently good! All the employees are friendly. Service and seating are fast and efficient. Shadia however is exceptional! We took our elderly mother (88) this past time and Shadia was extremely patient and helpful. Went out of her way to take extra care! So appreciated! We have had her before and she really is the best! read more

Food was great and service was excellent. Tucker did a wonderful job! The timing of his service was spot on, never allowing a beverage to go empty! read more

Food is amazing as always! Very friendly staff. The bread is to dieee for. I will be back.

Food was great portions were good. Service was excellent! I had catfish and it was very good! The breading was good and light. We had shrimp appetizer and that was awesome. Fresh rolls also so delicious!! We went early got right in good was fast! And since it wasn't full wasn't as noisy as it can be. read more

Texas Roadhouse - Steakhouses Near Me - Sycamore, Illinois