I had a slow leak in my hot tub about 9 months after it was installed. Mark, with the help of his…read moreson, Michael, diagnosed the problem - which was under the hot tub and ended up being a factory defect. They spent many hours between diagnosing and repairing the problem. They were especially careful in what they did since the hot tub is in my sunroom and they made sure no water was spilled. I would highly recommend them not only for the purchase of a hot tub, but for their service.

Mark and Jeff at the Spa Wholesalers are true professionals. We just purchased our second hot tub…read morefrom them and have referred them to many friends and family. It was extremely challenging removing our old hot tub because of where it was located. The old tub was sitting on an 8 foot high deck that had a 3 and a half foot iron railing that the tub had to be lifted over. And then lowered onto their trailer. They went over and above the call of duty and didn't damage our deck or landscaping. This was a very hard job and was done in 92 muggy degrees. Their prices are great and their service is 5 star. I totally recommend these guys.

A huge thank you to Keri and Ken at Islander Pools,Ballston Spa. I had a problem with my robot…read morepool cleaner. It was opening of pool season and when I took it in to Islander, the place was swamped with people. Obviously an extremely busy time. They, impressively, handled my concern quickly and efficiently. But what was most significant, and why I am writing this review, I told Keri I would be very grateful if they could look at the problem as soon as possible so I could get my pool cleaned for the weekend. They could not have done a more impressive job! Kari called me that very afternoon to say robot was working again and ready to be picked up. Customer service doesn't get better than that! Thank you Kari! Thank you Ken!

First of all, I called and spoke with Dave . He was helpful and able to have me seen in 3 days …read more Next , Vinnie ( I believe ) came to my home . He was professional, informative and patiently answered my many questions. He was also able to quickly resolve the issue . Wonderful service .

Showed up late for the estimate appointment..... gave me brochures for an unground pool, when I…read moretold them I was interested in above ground as well. Told me he would work up an estimate, I was ghosted!!

They installed a new liner and one Return line. Other things…read morewere not working well. Michael had much patience and perseverance in figuring out what was wrong with the system. Everything is working perfectly now and I am very grateful.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

very convenient to my home, but awful to work with. I for many years had individual close my pool…read moreand we opened it ourselves, t they all retired and since we used caribbean for pool chemicals we automatically chose them to.close our pool. 2 years ago they told us we needed a pillow, so we bought one. last season we had service to assist In opening, they came and charged us saying everything was fine. it wasn't! they ended up coming 3 times , then while I was away they said our filter was broken and we needed a new filter. $$$$$. they were very rude When I challenged why was this not noticed on the 1st appointment. I was at their mercy and told them to install the new filter. then came time to close the pool, they sent a couple of guys who literally knew little about pools, they didn't use the pillow that we were sold said we didn't need it. we opened our pool this week , green. I am thinking they didn't even use closing chemicals, I am praying that the center drain line was properly blown out. if they were apologetic or polite one thing the woman is down right nasty. she doesn't take complaints well, so convenience is no substitute for professionalism. Go somewhere else!!!

I won't say everyone is horrible at this business..only the female who claims she is the owner…read moreafter i asked to speak to someoneelse because she was rude and disrespectful.. I had deal with the guys that worked there and i was satisfied..but this chick need some more training in costomer service and how to run businessif so! she is very ignorant and rude...I called about a bill she keep running her mouth not letting me speak. I say can you have someone else called me I don't wish to speak to you and i hang up ..she called me back 5 times then started texting me and being disrespectful... I had to block her ... so im very sorry to say I will be taking my business elsewhere . And i may post her text up here also

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

After two years of trying to get appropriate service for our hot tub and electric Covana cover…read moreinstalled properly we had to take Sleep & Spa to Small Claims Court. The judge ruled in our favor and yet three months later, they haven't paid us. Their lack of professionalism and disrespect is appalling. I would advise going anywhere else to buy products!

No call backs....no emails back.....paid 60% and no idea if it's coming next week after ordering…read moremonths ago.

I haven't been able to use mine yet because it just came in, but Andrew Love is the most awesome…read moresales/customer service person I have dealt with from any company. I highly recommend this company and Andrew!!! I will update when I get to use it. It looks beautiful and very well made.

From the owner: Floor model sale on select hot tubs! New order tubs can be placed in store!read more

I've been an Islander customer for years with an in ground pool and always been happy with their…read moreservice. But I brought my Robot vacumn in for repairs, I couldn't believe that they diagnosed and as busy as they are they repaired it in one day. Zack Case and Matthew took care of it and called me later that same day for pickup. Very impressed! they are honest, efficient and the most friendliest staff you'll find. Thank You Bill Aperance

Hot tub ran, just Had a small leak in a pipe off of hot tub. They said heater is where the leak was…read morecoming from. Emptied tub, replaced heater and the tub won't turn on afterwards. Come out and say it's now the motherboard. Replaced that, it glitched, came on and back off. Now saying it's the control panel but it's one that may not be able to find to replace, since tub is an older model. And may need a new hot tub. Will go elsewhere if that's the case. Also ordered a new liner over a month ago for pool. Said it would be installed before the 4th of July. Got a call last week stating it's now being done July 6st. Well it's the 6st and still not being done e. They charge a $299 show up fee when they come out, even if they can't fix the problem. Better off going elsewhere and save you the headache and money!!

I Purchased a sofa and loveseat with the added protection plan. Furniture pieces needed to be…read morerepaired. I Filed a claim and it has been the worst experience so far. A complete disregard to one's time and deceptive practices. I've been dealing with an ongoing issue going on a year now. I've had over 5 appointments that were cancelled without appropriate communication. I've had techs lie and say they showed up and attempted to reach me and is clearly seen on camera walking up to my door and immediately turning around and leaving. When I finally became exhausted with the disregard, I decided to contact the customer service department to inform them of what's happening and as usual there was no integrity or loyalty to their customers. They offered no resolve and instead I was met with rudeness and a disrespectful tone from their customer service supervisor, despite the fact that my interaction was simply from a place of frustration. I was never rude etc. I even made disclaimers that I had no interest in being disrespectful etc. The Customer service supervisor failed at her job to offer any forms of comfort or integrity. Please do not be fooled by the sales antics. There is no customer loyalty and there is no follow through. I'm not a difficult person..I simply believe you should get what you pay for. It's so sad that customer service is no longer a priority or concern. Buyers be aware. That is all.

I really had a wonderful experience working with Dave at the Schenectady Old Brick Furniture store…read more He was way more attentive, personable, and knowledgeable than the person we worked with at Raymore & Flannagan the day before. My partner didn't like the vibe of R&F so much, because it felt like we were being rushed into a used car sales pitch, that he decided to skip the trip to Old Brick the following day. In truth, Old Brick was the polar opposite experience, and Dave gave me the breathing room I needed to make an informed decision about my new mattress. Upon entering Old Brick, Dave introduced himself and told me that I could browse and test the mattresses on my own. He also said that he'd be nearby if I needed help and then checked in with me after a couple mins. He asked if I'd like to try this mattress technology thing, to which I said, "oooo -- you had me at technology", and he walked me over. I laid down on a bed with a TV facing downward as he started the program. It scanned my sleep position with these rollers under my back, then it had me lay on my side. When the scan was complete, it knew that I was a "Blue dot" semi-firm mattress sleeper. And being I usually prefer semi-firm mattresses, I was impressed. Then Dave walked me through a variety of "blue dot" mattresses and had me test them. He commented on whether he felt any particular mattress looked comfortable or not. I think I tested every blue mattress there, but with his guidance I settled on an Old Brick hybrid mattress. It borrows a number of incredible features from other mattresses such as cooling gel, a large number of springs, several layers of memory foam, etc, but for less than half the price of the major brands. It was delivered the following day, and the delivery guys took the old mattress away for me. Overall, the experience of picking a mattress out was very pleasant and informative with Old Brick. Dave guided me through the various options, explained the features in layman's terms, and I didn't feel pressured. I'm very impressed with this business and we both absolutely LOVE our new mattress!