I've been shopping at Curaleaf since it was Emerald. There are several dispensaries near me, but I love the people here and they have great sales. I've never had a bad experience - until today.
Last week, when shopping, I told the budtender that I had some issues with Select carts, which I've been using for a long time. I explained the oil was coming up through the mouthpiece, then, when I tried to clear it, it pulled out like a string. He told me if there were any problems at all, just return them within 7 days for an exchange.
When it happened again to three of the new carts I bought, I returned them today - day 6. I explained to the budtender what happened, and that all of the oil leaks out of the mouthpiece, but doesn't start until it's about 3/4 empty. In turn, the cartridges were empty from the leaking. I also explained I didn't have my receipt because there were so many staples in it from the bag, that it tore into pieces when I opened the bag. To be clear, the receipt does not specify it is required for return of a defective item and the boxes still had the Curaleaf Rx stickers with my name and date of purchase clearly indicated.
The budtender was super nice, but had to get approval from the manager. This is when my experience got bad. He returned with the manager, and the man didn't greet me at all, He began to inspect the carts, pulling them out of the boxes. Upon picking up the third one, he loudly observed, "This one is bone dry. I'm not doing anything about this," and tossed it back to me. His entire attitude and demeanor made me feel like I was a criminal trying to cheat the company, not a patient who has spent THOUSANDS OF DOLLARS at the store and has NEVER ONCE MADE A RETURN. Not one time.
He begrudgingly agreed to exchange two of the three, picked them up, and walked away without a word. I was so shaken that I told the budtender how horrible that exchange felt for me and that the manager had zero reason to be so blatantly rude to me. The manager never even acknowledged me as a person.
To be clear, the ONLY reason I returned these was because a Curaleaf employee ASSURED me it was the right thing to do. I took time out of my ridiculously busy day to drive down there, just to be treated like I was less than worthy of any type of friendly interaction.
The Curaleaf staff remains super awesome and I love them. But I don't want to take the chance of buying cartridges there again knowing that, if there's another issue, I may have to interact with that same manager and have another horrible experience. read more