Custom Care was recommended a few months ago when my cat needed to start taking medication and wouldn't eat tablets. Custom Care compounded the different medications into liquids and worked with me to try different flavorings to find ones that worked. Great, helpful staff. In you need a pharmacy in the tri-valley, check them out! read more

The service at Custom Care Compounding is wonderful! The staff are really nice and friendly. They are all thoughtful, super responsive and give their very best to ensure I receive my medication for my son as urgently as possible. They respond to messages quickly, they follow up with physicians right away and they even send reminder texts for refills. I have been coming here for years and I highly recommend this pharmacy! Thank you Custom Care Compounding for providing such excellent service to my family! read more

I highly recommend Custom Compound Care! They are so efficient, easy to get a hold of and explain everything in detail. The pharmacist to all the staff members are so helpful and kind as well! read more

I have been going to custom care for years they are super nice and get my rx ready very fast and call me when it's ready! They are also very fair priced.i highly reccome d them!! read more

The owners are fantastic, the pharmacist is knowledgeable and every employee I have encountered is pleasant. It's a bit of a hike for me to get there with Bay Area traffic but absolutely worth it for me. I also like that there is actual person behind the text messaging service and the response time is excellent. Good customer service is becoming somewhat of a rarity these days so I appreciate it all the more. read more

Saving my dog's life! This pharmacy goes above and beyond filling prescriptions! They compound medicine with chicken flavors that are easier for my elderly dog to digest! Thank you! Great and informative staff! Friendly and fill my prescriptions without a hitch! Always available to answer questions and concerns. Great local business for both humans and animals! Convenient location in San Ramon. Plenty of parking and great hours! They even deliver! Thank you Custom Care Pharmacy for being an asset to our community! We will always depend on you for the health of our pet! See you soon! And thank you for your care of our pets! read more

Custom Care Compounding - Our beloved Honeybear - Pharmacy Near Me - San Ramon, California

I picked up my prescription here and the pharmacist who helped me was knowledgeable and patient at answering my questions. I felt welcomed when I walked in here and had a great experience overall! read more

I was so happy to find out that Custom Care does medications for pets as well as humans. I have an 18 year old kitty that needs to take medicine daily. Currently the medicine is in the form of a pill that she hates taking. A friend suggested I check out Custom Care. In speaking with one of their pharmacists I found out they could make her medicine into something flavored, or even a flavored liquid, which may be easier to get her to take. I was very thankful to find this information out! The pharmacist was very knowledgeable and took her time in explaining all the options to me and answering all of my questions. Bonus to coming in here is all the other goodies they have! They had all kinds of supplements, essential oils, and even some jewelry (which was super cute). Custom Care has been a great find for me! read more

This is the most customer friendly pharmacy that I have ever used! Convenient hours! They will mail, deliver or have your prescriptions ready for pick-up Whatever your preference! They send reminder texts when prescriptions are due for refills and respond promptly via text to all questions or inquiries. They will also call your physician to get additional refills for you without hesitation! Highly recommended!!! read more

I was in so much pain because of my knee. I tried meds, yoga, and Stretches recommended by my doctor but nothing helped for more than a week or two. I had to stop walking and I'm an avid walker and of course I started gaining weight because I was becoming sedentary. A friend recommended East Bay CBD for their muscle and joint pain relief lotion sans TCH. It's a miracle cure. I'm back to walking and only use it when my knee starts to feel sore. I haven't had any major flare ups and most importantly I feel like me again. The lotion has a nice scent and I paid around $40 dollars for about 1.5 ounces that was less than my doctor's visit who only recommended stretching more before and after my walks -- which didn't work. Also very friendly cashier who was personable. read more

Custom Care versus a regular drugstore (like the ones that rhymes with TPMess or Fight Maid) is like comparing a meal at a 5 Star restaurant to a fast food burger joint.....they both have their time and place where you must go, but at one place you expect amazing service and the other one, you're lucky if you can find someone to refill the mass ketchup that is out. Custom Care really goes above and beyond for their customers, priding themselves on providing the kind of service that brings a smile to your face. When my poor Dad got hurt, Custom Care folks helped me pick out the right cane to get him back on his feet. Years ago, when I needed crutches, I took my prescription here and was able to rent them (who wants to buy crutches when you hopefully will never need them again?) And when they filled prescriptions in the past, they were great about calling to advise around pick-up, answering questions etc. For a Pharmacy/Drugstore that is actually Pleasant to be in and with Nice people....Woohoo! This place is As good as it gets! Yelp 100 Challenge: 81/100 read more

I use 3 compounded prescriptions and Custom Compounding has consistently provided superior service in all ways. They are knowledgeable, timely, and extraordinarily respectful. I have mine delivered at a very reasonable price, usually the next day. I highly recommend Custom Compounding. While I found them, I learned that my doctor uses them, too, because she fully trusts them to take care of her patients. read more

I highly recommend Custom Care Compounding. The employees go above and beyond to best help their customers. They make sure customers know exactly what the meds they are taking are. They stayed late when I came in just to make sure I walked out of Custom Care Compounding with my life-saving medicine when Kaiser refused to fill it last-moment. I could not recommend a facility more than I would recommend this own. I am endlessly impressed with their knowledge, service, and compassion. read more

Great communication via text making it easy for me at work. Easy pick up. Prescription was ready quickly too.

I've been coming to this pharmacy for many years. The staff and the pharmacists are always very pleasant and helpful. They have convenient phone in prescription renewal & are great with refilling orders, providing information, & answering questions in person or by phone. During the Covid shutdown, there was no disruption of service as they provided curbside pickup. read more

Customer service is excellent and the employees are very helpful and friendly! Would highly recommend!!!

Super easy to work with, excellent service and consulting as needed. Friendly and knowledgeable staff. They also offer veterinary compounding, which is a huge plus! read more

I highly recommend Custom Care Compounding. They are always timely with processing prescriptions, take time to explain the meds, answer questions and are friendly. They get to know you as a customer and genuinely care. Thank you Stephanie! read more

Nice to have a local compounding pharmacy, but the HAVE MOVED to over by Crow Canyon Cinemas. They are NO LONGER at the Market Place.

Friendly helpful staff, easy to renew prescriptions and quick to fill, proactive in reaching out to my doctor when necessary, convenient location and easy parking. Consistent and reliable service! read more

This place is heaven sent. All the employees are helpful, professional, and kind. The act like they've know you for years! This is the only place ill trust to do my compound rx...i even drive 25 miles further tha the local pharmacy because this place is superior. read more

They compound foul tasting medicine into some kind of chicken flavoured syrup that my act actually takes. Hallelujah! Compounded vet meds with cat-friendly flavors at reasonable prices, good in my book. read more

The Good: I've been using them for a few years now and their prices are fantastic - plus for a small fee they deliver prescriptions! They do compounding for pets prescriptions - how can you beat that! The Bad (well, bad for me) and the reason for only two stars: They left me a voicemail message today that I needed to pick up the balance of one of my prescriptions within 48 hours because they are turning into a compounding-only pharmacy. All non compounding prescriptions are being (or have been?) transferred to CVS. This is the first I've heard of this - I don't like CVS so I guess I'll have to search around for a different pharmacy. I doubt I'll find one that delivers in this area. read more

When our sweet dog Beckett had his leg amputated in January, his leg was sent off to a specialized lab for pathology. The official diagnosis went from osteosarcoma to Valley Fever (a fungal infection) that ate away at the bone in his leg. Our vet recommended that Beckett take an anti-fungal medication for the next 6 months to "kill" any remaining spores of the fungus and called the prescription into this pharmacy since they had the best price for the medication. The pharmacy was great at calling to let me know when the prescription was ready. When I arrived at the pharmacy, the guy working the counter wasn't so great at listening, but I did get the medication and was sent on my merry way. They were able to fill an entire 6 month prescription in one fell swoop and sadly, after paying a little over $200 for the medicine, I promptly lost or misplaced it or threw it away. As soon as I realized I couldn't find the pill bottle, I called the pharmacy and they were able to refill the prescription within a couple of days. Expensive misplacement on my part-I had to pay for another whole round but we hope this makes our tri-pawed healthy for many years to come. read more

This is how ALL pharmacies should be run. Excellent service. I have a doctor in San Ramon and when I see that doc I always go to San Ramon Custom Care because I am there, and they always have what I need. I understand why this place works so much better than your average CVS, where I do business most of the time. SR CC Pharmacy has more pharmacists, and more cashiers waiting to help you. They also have a comfortable waiting area with chairs and magazines, so those of us in chronic pain don't have to stand in line for literally 15-20 minutes (like CVS) just to drop off an RX, and then we can choose to sit down or visit the grocery store, after our order is taken. The order is usually ready in 10 minutes, and if they don't have enough of your medication to fill the RX, they overnight it to you and you get it in two days, at your door. So once again, no standing in line to drop off, because they have 3-4 people dedicated to taking your RX. While waiting, you can sit in comfort. They will overnight your RX if it can't be filled completely. What more can you ask? Everyone there is friendly and customer service oriented; the owner is right there working and ready to answer questions. Why should dropping off and picking up RXs be a long, painful and frustrating experience, like at CVS?? I wish I lived nearer to a custom care pharmacy! read more

I Love Custom Care Pharmacy. They carry a prescription that I can't find anywhere and they also ship it to me same day if possible! I highly recommend them. read more

I received a call from San Ramon Custom Care Pharmacy to let me know my prescription was made and was ready for pick up. I drove to San Ramon, I picked up my prescription and I was out the door. hehe I was asked by this guy (friendly) if I wanted him to explain how to go about using my prescription. lol Usually, I would go along and have the Pharmacist explain in details to me on how to use medications, but for this particular prescription I got .. I was too embarrassed so I declined. Of course, if he was a she then I would most likely have accepted the help. I usually don't like to talk about female products with a guy I just met 5 minutes ago. haha Overall, this Custom Care Pharmacy in San Ramon was nice too with friendly staff and easy to find location (Thanks to my GPS). Update: I phoned in my refill, which I used their automated system without having to talk to a real, live person. All you need was your 7 digit prescription number + confirm partial last name to make sure it's you. Of course, if you preferred speaking to a live person, there was an option for that too by staying on the line. During the automated system, I wrote down their Pharmacy hours since I didn't see one on Yelp. Monday thru Friday 9 am to 7 pm Saturday's 9 am to 4 pm read more

My first experience with compounding pharmacy and they are fantastic! Shanthi and Jill are absolute professionals. Jill as a pharmacist, is very knowledgeable and answers every question patiently. Jill answered all my questions with utmost clarity read more

Now that my kid is in pre-school (headquarters for cooties), we are at the pharmacy nearly every other week. I like that it has a neighborhood shop feel instead of a big national chain store. I used to always go to one of those national chain pharmacies for our prescriptions but was always feeling frustrated after a visit. Many times, my doctor would call in the prescription and a couple of days later, I'd go to pick up the prescription. Only the prescription wasn't ready because they didn't have the right drugs but no one had bothered to call me. Anyway, I digress. San Ramon Custom Care Pharmacy is a small shop that carries non-prescription medications and various first-aid supplies in addition to the prescription drugs. They help you keep your focus and won't try to distract your attention with magazines or milk or lawn chairs. In addition, they have a small play area for the kiddies (that includes foam blocks and kid-sized table & chairs)...just be sure to use lots of hand sanitizer after my kid has been there. read more

Customer service is excellent. Owner operated and that's 'hands on' owner operated. Efficient and so easy to get prescriptions refilled, shipped, or whatever one's preference is. Highly recommend using them. I have many options to use pharmacies that are much closer, I choose to keep using Custom Care because they are so efficient. read more

Love this place! Small town feel with Big City knowledge. Joe takes the to find discuss the right compound that will heal your aliment and takes plenty of time with his customers reviewing the medication. On many occasions the insurance company denied paying for the medication and Joe worked it out everything. I have never had to pay more than the copay. He has even offered to deliver my medications to me when I was unable to pick them up as I was working. Much safer and personable than those big box pharmacies. Thank you Custom Care read more

Always super kind and helpful. Fast response time and very efficient. I will continue to go back! :) Thank you!

Came here coz my pediatrician told me that renting the nebulizer machine would be free here and it was! This is a smaller pharmacy so the staff seems more intimate and knows you well if you come often. I rented the nebulizer and went home with 2 inhaler and steroids and such for my wheezing son. The staff here are really nice, they worked on my last order even tho they had to close 10mins after I was there. Shortly after I walked out with my &70 meds, all the employees locked up and went home after me. Was nice to know they all worked together on my last order and sent me home with meds. This place also sells a lot of injured equipments and crutches and elderly portable toilets and such. Now I know where to get wrist guards and all that stuff. read more

I've been using this pharmacy for over 7 years. In the last 12 to 18 months their service and quality has gone downhill. I have a compounded cream that requires an applicator and I'm now on my third refill where the applicators do not attach properly to the tube causing much waste. Since this stuff costs $80 a month, I would really rather not waste it. When I called in for my last refill I told the person who answered the phone, who is not a pharmacist, about this problem. When I picked up the refill, the pharmacist was not aware of this problem, and tested it with two different applicators and confirmed the issue still exists. There was no easy remedy and I'm just about to run out of the product or I would have left it with them to fix it. Given the price increases, the lack of service, and the lack of attention to detail when a customer lets them know there is a problem with their product, I will be pulling all of my prescriptions from this pharmacy and going to a different compounding pharmacy. Please know there are many compounding pharmacies in our area and you do not need to go to this one. They could have at least offered a discount. Additionally, my doctor recently prescribed a new compounded product that I initially received from them at the cost of $280 a month. I found it at another compounding pharmacy for $80 a month. Shop around. read more

Great customer service! My wife's eye drop medication needs to be kept cold. Each time, the service rep here will ask and provide ice for my wife to keep her eye drops chilled. This had never happened with any other pharmacies we've used. Very cool bunch of people. We are very glad that we've transferred all of our family prescriptions from CVS to this pharmacy. Definitely five+ stars! read more

Their Customer Service exceeds any that I've ever experienced. Shanthi personally delivered my order on her way home from work. There had been a mix up. No Fault of theirs. They dont sell you more than you can use. And the expiration date is longer than any other Compounding Pharmacy. Thank you for your Service. read more

I get my dogs medication compounded here. Prices are excellent, my dog loves the beef flavor. Turnaround is fast ! Great local pharmacy. Also love that they'll ship it to pleasanton for easier pick up. I also picked up my horses medication here. They special ordered it for me. I was very appreciative of that! read more

I just discovered this amazing store! I had no idea you could get custom doses of medications- this is HUGE for pet owners that need micro doses and don't want to settle for whatever is available at human doses. Everyone at the store was super sweet and so helpful!!! read more

*** LOOK NO FURTHER *** Custom Care Compounding is by far the absolute best! Not only is Custom Car Compounding a pharmacy for humans but all animals too!!! Extremely attentive staff with great pricing! One of my French Bulldogs was becoming way too picky, I have spent hundreds of dollars trying to accommodate the best meal for him; from top grade store bought dog food to homemade Frenchie friendly recipes... This was a hassle for over a year, tons of wasted time and money. My husband discovered this amazing pharmacy, so happy that he did, they were able to find out the exact cure for our furbaby! Entire staff is professional, attentive and caring! read more

We have been using Custom Care Pharmacy for at least 10 years. They have made compound meds for our special needs son. They go out and beyond to answer any questions I might have. The staff is amazing!! Jill has become like family to us. Every month I get a reminder call that we need to refill. Guess what? They deliver!!! We live about 40 minutes away and although it's worth the drive having them deliver is fantastic!!! Thank you Custom Care for allowing our family to be a part of yours. Michele aka "Cam's mom" and family read more