Total morons, lousy customer service. I am without transportation so need my Rxs delivered. Yesterday - Sunday -I called and was told to call back in an hour cos my Rx, which was ready for pickup Friday, was returned to stock and needed to be re-filled. Called back 1 1/2 hrs later, was told deliveries were already picked up and no deliveries Monday cos it's Memorial Day, but delivery Tuesday. Later Monday - when I'm at work - I get a text that my Rx was out for delivery at 8 a.m. Called them, got put immed. on permahold w/o even knowing why I called. Called back, got an idiot who said there was no order, asked if it was a new order, then had to have me spell the med name and told me it was delivered. There is no CVS delivery bag. Then I get a text telling me it's too soon to put in another order. Called back, they won't even answer the phone. Most of their staff doesn't speak English well enough to be understood. read more

Always overcrowded. Lines (especially drive thru) often take 20-30 minutes of waiting. It's insanity, I recommend finding another pharmacy to pick up from. read more

It's the worst CVS pharmacy I have ever been to. If I could give this place a zero star, I would. The pharmacist keeps helping others who are cutting lines instead of those who are in line or have an appointment for vaccination. She continuously took incoming prescriptions instead of helping those who had already checked in or were in line for pickup. I did not see the pharmacist assisting those at pick up or consulting regarding the medication; instead, she was standing by the computer. Also, I see her sending patients to the pick-up line when they are having prescription and insurance issues instead of having them contact their physician's office or insurance company, which did not help in moving the patient flow. In addition, there are no waiting areas for the older patient to sit down. The overall experience was not great. read more

They never fill the prescription (liquids) appropriately. I didn't have enough antibiotics to give my son and yes I measured accurately. They need to work on providing the accurate amount of liquid antibiotics. Terrible service read more

I had to write a review for the drive-thru at my local CVS pharmacy. I regularly pick up my prescriptions there and use their app to pay for my prescriptions in advance. I never had problems with the drive-through and every single staff member is very nice. Even if there is a line, the line moves along. I don't have as good of luck going inside (because pharmacy lines) but seriously the drive-through is amazing. I would highly recommend this location for drive-thru pharmacy needs. Pro tip: Use the CVS app. I talked did the staff there and they told me that it makes their life easier and it definitely makes yours easier. Scan a QR code, pick up your prescription and you were out of there. You can refill your prescriptions from the app and transfer prescriptions. I've never had any problems with it. read more

my buy a apple gift card from your guys and you guys didn't upload the gift right so why I have to wait like a month to get my money back? It don't make no sense by the way when it happened I walk in to the store told them the gift card is not good I call apple they said is nothing wrong with the gift it just because cvs didn't upload the card right that is why card are not good but the lady working in the cvs don't even let me finish what I try to told there. They just like o any about the apple gift card u have to call apple not us we can't do nothing about this then I said again I just call when I came here apple just told me there is nothing wrong with the card cvs didn't upload the card right and finally she said let me see the card and I hand it to her and she said I did upload it right let me get the manager for u at that time I was thinking o they going to fix the problem for me but no when manager came by she said I have to call cvs customer service they will help you I was like wtf very? Ok but that is not it and I ent outside I call cvs told them what is going on with my gift card and then he said ok got it some one will be call you in 7-14days very? And I start tell he that what I tell the cvs store manager over again but nothing change I hear that again I feel sorry but at that point there are nothing we can do for you only u can do is wait for them call you back!! It could be very easy to fix the problem but no they chose complicated way ok I giving up but surprise they call me today about one month later saying I can go to store to get the refund thank u finally I have to said cvs no I won't going back again in my life time never ever again it don't make no sense as a big company like cvs 50 for you is nothing but for a nobody like me is a lot I'm not a rich man and I think u guys didn't do u works right so why me have to take your misstep？ read more

If I could give a negative I would by far the worst experience of my life with a CVS Pharmacy or any pharmacy for that matter. No communication between staff or clients and their excuse is they have over 1000 clients. So how can I trust you if you feel uou dont need to have good communication because you have many clients. Over 10 staff members in the pharmacy and they didn't start having more than one register open until I made comments. You know you are dealing with medications and needs that people need to live and the lax attitude and no remorse for their miscommunication was very concerning. If you don't care about the people you are serving then don't serve them. read more

Unfortunately my Dr sent my medicine here instead of where I asked. This place never fails to disappoint. 2 hour long wait for medication that was sent over 12 hours prior, and then fails to let me know that some of the items I needed were simple over the counter, when I call to ask why I didn't get these medications in my bag they simply give me attitude and throw it on their co workers. Seriously horrible service. read more

Don't go to this pharmacy. You will ignored and get treated rudely . No manners whatsoever. The main pharmacist is in charge and should run a tight ship. None here!!!!! read more

Waited over 25 mins on hold trying to get my son's prescription refill. Ended up not waiting a second longer. Wished they carry my son's medication at other locations. =( read more

CVS Pharmacy - Waited too long. Poor customer service. - Drugstores Near Me - Chino, California

worse experience ever! went last night on December 4th around 10:45 with my wife and daughter and this rude homeless looking guy told my daughter that her dog that she was carrying couldn't come in but very rude! the dog was even more clean and groomed than he was! Told him that it was a service dog cause of my girls anxiety which by the way said she would wait outside! In California according to the code we are not obligated to show any credentials according to the law! I'm getting an attorney's opinion tomorrow to see what I can do! Got a witness and I want to file a discrimination complaint against him. I've seen ladies waking in that same location and never asked to show any papers or service documents before!! Good thing is that I got all documents to show, he was very rude not polite and aggressive.. read more

My favorite CVS in the area! I like the fact that this place is open 24/7 making it convenient for me to pick up my medications whenever I have time to do so. The pharmacy department is great, everyone here is very professional and polite. I've been coming here for years and till this day I have no complaints about anyone. The rest of the store is always well stocked and organized. Outside, there is plenty of parking in this shopping center and the area outside is always clean. read more

I went to the store to buy products that I needed, out of the three items I needed I was only able to buy one of a different brand I really didn't want. I wanted to utilize the coupons I received on my Extra Care membership app. I've been to this store twice before and it seems that they are always low on stock on items. I received a survey from CVS asking me how my experience was at the store and how they could improve and if I was able to find the items I needed. I answered the survey honestly and provided my feedback. My statements were not directed at anyone nor was it an attack on staff members, it was simply sharing my frustration about the empty shelves. I felt that if CVS was providing coupons to its customers they should at least have those items available for purchase. The following day I received an e- mail from the store manager Angel who took my survey personal and stated my comments were Negative and didn't want to share my survey response with staff members as to not impact the store crew moral with my comments. I found that Angels comments were extremely rude, defensive and disrespectful ! Angel should know how to respond in a professional manner when responding on behalf of a large corporation such as CVS. A simple response apologizing for the limited stock would have sufficed. read more

Horrible customer service the two employees inside the store must have been having a shitty day so they decided to treat me shitty walked away from me as I was having a conversation with him and the lady would not help me kept walking away from read more

CVS Pharmacy - a woman using a laptop - Drugstores Near Me - Chino, California

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They have the slowest drive thru I have ever encountered. I waited for almost 1 hour just to get my medicine

Horrible customer service from a chubby light skin Mexican or white guy who is working the pharmacy drive through on 01/17/24 @ 3pm. Has an attitude when first approached and is asking the same questions multiple times, can't find a simple prescription. Had to have another lady find it after he wasted my time. read more

After reading a review here posted by a friend of mine I decided to add in the fact that I personally reviewed the response from Angel, the self-identified store manager. The actual response is as follows: "i am very proud of the in stock levels of my chino store, unfortunately due to high demand and low production of certain item across the country, distribution centers are out. this is not the fault of an individual store. if you get the time, please see me at my store so we can discuss how inventories work and what we can do for you at the store level, that is controllable. rather than impacting the moral of my crew with your negative comments. feel free to stop by any time as my TEAM and i work extremely hard to fill the selves with product we do have, check out customers and patients, daily. Sincerely, Angel Chapparo store manager 909-620-3838" To call this response defensive would be a gross understatement. Rather than seek out additional information Angel opted to exhibit his thin-skinned approach to customer service. I opted to post this review as my friend's experiences very much mimic my own albeit not at that particular store. What Angel fails to understand is that under California law when one issues coupons for items that are not, in fact, available that borders on being a form of false advertising. Perhaps the corporate offices need to give Angel some training on how to cope with unsatisfied customers as, clearly, he has no clue. read more

This is the most incompetent pharmacy I have ever dealt with. On 11-9-2023 got a text telling me I had a prescription ready for pickup. I went there 3 days later and they had no record of the order. I was informed it would be filled that day. Later that day I again received a second text that the Rx was ready for pick up. Today, Monday, I again went to CVS. Again, they had no prescription ready. This is worst service I have ever seen. If you can, go somewhere else that is at least competent! read more

The staff here is so kind and amazing. There was this kind lady that help us out while buying cereal. I'm guessing something was down on there system that made our cereal come out to a higher price and she paid for it with her own hard working money. So kind!! Thank you for doing that. The world will repay you with so much more. I really recommend you to come to this store, you will not regret it. Thank you again. read more

I have been waiting at CVS for almost an hour just to buy some eye drops. There is only one Person Working in the WHole store right now!! Besides the pharmacy people, but they cannot help. T his is ridiculous. The eye drops are locked!! So I need a key. Why don't they hire more people. read more

If I could leave no stars I would. Worst service ever. We were told the prescription wasn't ready when we drove into the drive thru. They then told us to wait in the parking lot and they would text whe it was ready in about 15-20 minutes. After almost an hour of no text and the 98 degree heat we walked into the store to be told the order still wasn't ready and it would be an additional 15-20 minutes. Do yourself a huge favor and take your business to another pharmacy! read more

My son is sick with the flu and the cvs I usually use to pick my medications had already closed and wasn't able to get my sons medication and he really needed his antibiotics. So I called this CVS that's open 24hrs and the pharmacist Maggie was so helpful and was able to switch my pick up to them as it would take about a hour and they would be ready for pick up!!! I love cvs there the best!!! Thank so so much Maggie for making that happen for me life saver read more

This is probably the worst CVS staff I've ever dealt with. I've never had a problem picking up a prescription or getting one delivered --but the morning staff at this specific CVS was uninterested, dismissive, rude, impatient, and just plain bad. Avoid filling prescriptions here if you can. read more

To Michelle: Thank you for taking your time out of your day to interview me, I pray that I land an employment opportunity with CVS. And to the young man up front to whom I didn't catch the name of, you're an amazing worker, thank you for being kind and letting michelle know that I was present at the store. read more

This is the closest CVS Pharmacy to home. I have been to this pharmacy before, but it is usually oozing with people. This Sunday morning was not that bad. I actually saw employees around, they are usually hiding from the mob of customers. I came here looking for some eye drops for my allergies. I have never seen so many options for eye drops, wow! I like how they put the expensive items at eye level and the cheaper, more affordable, much lower. You need to take a knee to see the more affordable items. I purchased the generic CVS Pharmacy eye drops for $3.99 instead of paying $19.99. The cheaper eye drops still did the job. I feel much better. Do yourself a favor, bend a knee, make the effort and save some bucks. read more

CVS Pharmacy - Drugstores Near Me - Chino, California

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This CVS saved my life. I was in an urgent need for a passport photo on a Monday night around 11 pm. I was going to go apply for a passport the following morning. Most locations around the area did not provide this service this late for some reason. The rep also made sure that my picture was compliant with the regulations set in place by the fed. I would recommend this CVS location for this very reason alone. They were extremely professional and courteous. read more

I had to go pick up my prescriptions at The CVS in Chino Ca off of Central Ave this afternoon and the pharmacy employees were fast n kind but on the other hand when I asked for help on the floor a employee by the name of Sylvia which apparently she mite be a manager WOW if she is omg she gave me the biggest attitude she gave me the impression that she did not want to help me at all she was so bothered didn't speak to me make eye contact or greet me nothing her whole personality was not kind or helpful at all so Thank Sylvia But No Thanks I will not return here anymore even for the pharmacy for that matter read more

This is the worst pharmacy I have ever been to, and I've been to some really crappy locations. I grew up in this area, so I've been to CVS on several occasions in the past, but never have I had an experience like I did tonight. I stood in line waiting to pick up my prescription for over 15 minutes. I couldn't help but notice that the woman in front of me who was also there for a prescription was told that they did not have it in stock and she would need to wait until tomorrow to call another location in Diamond Bar. The poor lady was trying to pick up medication for her daughter, and even dialed her on her cell phone so she could talk to the pharmacy tech, but to no avail. Then it was my turn. I was greeted by Harry, who I assume is also a pharmacy tech because no real pharmacist could ever be as rude as him. I informed him I was picking up my prescription and he looked me up, then told me that it was an over-the-counter medication. He had me follow him to the aisle where he picked up the item and handed it to me. Assuming CVS is like Walgreens, I asked him if he could ring up the item and he abruptly told me no. He told me I would have to GET BACK IN LINE AND WAIT all over again to be rung up. I told Harry that I had been waiting there for 15 minutes and he said it didn't matter. (I also didn't feel comfortable waiting any longer because one of their store workers was coughing up a lung the entire time I was in the store, and I wasn't trying to catch anything). So I asked for a supervisor and Harry pointed in the direction of the checkout and said to go there. As he dismissed me and started to walk away, I asked for his name, and he rudely hollered back "Harry" as if he didn't have a care in the world about the fact that I was about to complain about him...almost with this "try me, b****h" look on his face. I immediately went to the checkout and asked for a manager. A gentleman named Brian came to assist me. I explained what had just happened and he apologized. He told me that no customer should have to wait in line a second time after already waiting for 20 minutes, and offered to ring me up on the spot. I thanked him for being so helpful and explained that I wouldn't usually be so difficult, but Harry was extremely rude. He then informed me that I was not the first customer to complain about Harry...it seems to happen often. Long story short...something should be done about Harry. If he doesn't like his job, then he should quit. There are plenty of people out there who need work and aren't complete a-holes. Not sure how he stays employed. I will be shopping at Walgreens from now on. read more

I love this cvs store they are always so helpful . They really go all out . Love u guys James, Deanna and others workers you guys are the best . They will even order merchandise for you if they are out of stock . thanks for all ur wonderful customer service ... read more

CVS Pharmacy - Drugstores Near Me - Chino, California

The only thing I like about this CVS it's that it's 24hrs. So for any emergencies if they do have your meds they'll be ready in an hour. They recently remodeled it so it looks a lot better inside. Convenient drive-thru but it can take forever to get to the window sometimes. Recently I've been having trouble with the pharmacy and how they are filling all my prescriptions without being asked after I took them off auto fill. I call again to have this fixed since it can't be done online anymore, just to be placed on hold after explaining what happened. After 10mins someone picks up the line and hangs up the phone, nice. But again it a convenient 24hrs pharmacy so I guess I can deal with being hung up on lol. read more

This is for the the lady with a pink hair and long nails on the counter next to the flu shot window. Please don't be rude and be nice to customers. I hope you are okay and maybe you're just having a bad day. The next time I go there if ever I get to encounter you is at least acknowledge a customer with a friendly tone of voice and respect the way you wanted to be respected. You know who you are. Thank you. read more

Dealt with Moses in pharmacy he was wonderful. Got a family member their meds fast and extremely helpful.

new pharmacist not doing a good job hit a vessel? while giving a vaccine blood shooting out all over my arm. complained to the manager she tried to say it was because of blood thinners which I don't take any medication. read more

Had PCP call in prescriptions at this location since my daughter was sick with a painful ear infection. Went to CVS to confirm her meds would be filled here and the young girl at the front counter assured the prescriptions would be filled within 45 minutes. Waited an hour only to be informed by what sounded like a rude and short fused pharmacist that my daughter's prescriptions were filled st a different location that was closed! Thank you for not understanding my frustration and allowing my daughter to be in pain tonight since your front staff is incompetent!! read more

There has been a panhandler posted up at the entrance of the store asking people for money on two different occasions within the past few days I've been there. I mentioned it to one of the employees. I believe she's a manager of some sort because she wears a whiteish shirt different from the rest of the employees. When I mentioned it to her, she sounded indifferent and said something to the affect of "oh, is that Kenny?" I believe that's the name she said. I then saw her walk outside (to throw something in the trash I think) wave to the panhandler, and walk back inside. This obviously isn't an issue to her. Don't get me wrong, I understand some people are really struggling in life but I just don't think customers need to be harassed before walking into the store. read more

I was shopping at this store and needed to use the restroom. I needed a key to get in (great security and cleanliness I was hoping for). I asked one of the staff members to assist me to get in. She said she was on her way to her break time and to ask the front counter for assistance. So I did, the counter had a line of customers and the restroom needed to be unlocked, she said she would call and to wait by the door. I walked back to the back of the store but no one showed up. I walked to the front again and let her know that the restrooms where locked and said she will call another staff member to help. I waited again and no one helped me. Then I walked back again to the front and let her know that the staff was in her break and did not want to help. I walked back and forth several times to ask for assistance. The lady who was on break came out of the break room and I asked her for help again. She told me the same thing, can't help cause on break. Minutes later, Someone must have told the lady on break to help. She came out and was visibly upset, gave me a key which she should have done at the start of her break and it would have been over and done with. Bad customer service! Zero stars!! read more

Sylvia was incredibly rude and ignored me twice when I asked a question. Very unprofessional

Tbh I'm only here when I'm sick lol. Never for any other reason. But besides that lol, this store is pretty big very clean and very very organized. Oh yeah I came here to get my photos printed once and they came out pretty good. You can also drop off your prescription and pick up your medicine at a drive-through they have. I think it's open 24/7. read more

This place is horrible for customer service. Was charged twice, because someone ran my card then the register ran out of paper and they ran it again. I told them this would cause a double charge but the customer eccentric employee assured me it wouldn't, guess who was wrong. I go back to the store and bring my documents showing I was charged twice and I'm told "they can't issue refunds at the store level, only corporate can do that". Hmmm never heard that before. They provide me with a number I may call which is the standard 1-800-SHOP-CVS, hmmm ok. Then I'm advised if they can't help, come back to the store and they will help out......I thought they just told me they can't do anything at the store level? Sounds like a management training program is needed. Customer service is a dying breed, and it has become extinct at many establishments. Unfortunately you can add CVS to that list. read more

One of the pharmacists named Harry B has no customer service, very rude and no patience.