I've been receiving my prescriptions here for over 5 years now and the staff has always been…read morehelpful and kind.

This CVS Pharmacy is conveniently located in the Cedar Lee district of Cleveland Heights. It's…read moreclose to the main attractions on Lee Rd and the local Cleveland Heights High School. I am a frequent visitor at this store and will attest to the fact that's it's a complete mess! Service: The service is generally friendly. I feel that it improved in the last few months. Still, it's very challenging to find help at checkout (not well staffed) or on the sales floor. I always opt in to self checkout. Local Inventory: You can purchase Cleveland or Cleveland Heights specific inventory - Cleveland Heights Tigers and John Carroll merch, and Cleveland Magazine. Issues at this store: - The refrigerators are frequently out of commission. Remain mindful of this when purchasing any frozen foods or ice cream. They just threw away all ice cream a few days ago due to broken refrigerator. It seemed to be broken for weeks. - The inventory replenishment at this store is never ending. There are constantly empty shelves, boxes in the aisles, and things obstructing the aisles. - There are significant loss prevention issues/remediations at this store. A lot of the items are locked and require assistance. This makes the shopping experience a pain. Even shopping totes are loss prevention secured. - Parking lot experience is terrible. The parking lot is not well lit at night and feels very sketchy. I dread going here late in the evening. The parking lot is also frequently not available because neighboring businesses utilize all parking spots. It's such a problem that even the local city group has this as a hot topic. It's terrible. It's also complex to enter and exit the parking lot during heavy traffic hours or restricted turn times (onto Lee Road). - Cleanliness and safety are a concern at this store. There is are a lot of folks asking for money at this store (even inside the store doors). The store is unclean and outdated. The doors are constantly broken. It just doesn't look up to the CVS standard in any way. The only positives are the location of this store and late night hours (not sure if 24 hours or midnight, they are fluid). It's quick to drop in for bare necessities. Other than that, I'm looking for other options for drugstores. If you stop in, I highly recommend checking the store out during the day.

My latest Walgreens experience was my last at this location. I browsed local stores online to check…read moreallergy nasal spray inventory. This Walgreens was one of the only stores around with stock. I was hoping for a quick transaction, in and out. Instead, I had a bizarre experience. The nasal spray was locked. I asked the employee stocking inventory in the aisle to please unlock the shelf when she has a chance. She was not pleasant at all, scanned me up and down multiple times. After she returned with the key, she said that she must carry the spray to the checkout and I must follow her very sternly. I've been to this and other stores, but this is the first time someone had to carry a locked item to the checkout. It was strange, but I was ok with it and just wanted to expeditiously get my item. I stopped to look at other items I originally came in for (gift wrap) on my way to checkout. I then noticed a tense gaze at me from employees. I decided then that this is a very strange experience and I will not be purchasing any additional items here. At checkout, three (!) employees completed my checkout while just staring at me and ensuring that the transaction would go through. It's about my millionth time at this Walgreens. All my transactions go through and I am pretty routine in my purchase. I come in very frequently to buy various items. All previous ones were pretty poor in terms of service but this one just crossed the line. I don't understand this targeted behavior for someone who walked in, walked right up to the aisle, asked to unlock the item, wanted to check out, and get a few more items. How can one transaction derail to this extent? I'm pretty upset about this experience and won't return. I'm sharing here so others know what to anticipate from this location. It's disheartening.

Worst customer service ever! I Arrived before closing but they had already boarded up the…read morepharmacy. And they took several days to fill my prescription of an anti-biotic that is fairly common. Awful.

I returned to CVS to make purchase I was unable to complete earlier in the week because the pos…read morewasn't working. The worker,a younger man, told me it is because my card was damaged.(It's not.) I went back to the pharmacy & there was a long line of people waiting to be rung out, so I left. I go back today. Same employee same issue. Again he told me my card was damaged. I told him it was their pos & I told him he should notify his manager. He replied "It's not my job." I asked how is it not your job to notify a manager that what you need to do your job is broken. I proceed to talk & he interrupts me everytime I was me I was being rude. I assure you, I was not. And even if I were it doesn't warrant him being rude & unprofessional. I was in corporate customer service, sworn at, called names,screamed at & I was never rude. Because no matter what, my job was to provide a excellent service to clients. When I asked the young man if the pharmacy was open, he told me "I'm not going to tell you because you were being rude." I then requested to speak with the manager. The manager confirmed the pos was not working & had been problematic since they have been installed. I explained I patronized CVS for years & I have never received rude service. It's clear cashier 1322688 does not want to work. He was content with the pos not working which is why he didn't report so he wouldn't have to ring people out. Not reporting an issue that does not allow you to do your job is theft of time. Additionally, he told me he wasn't going to provide me service. To me,that's quitting your job. If he isn't emotionally stable enough to handle a calm customer, I can only imagine how he would handle angry customer because he is reactive & escalates situations, when he should be deescalating. He is a liability.

I've been going here for years. I have a disease that was only discovered in the late 90's. They've…read moreworked with & my "unusual" doers prescribed as well as insurance woes. I appreciate all they do. They're not perfect, but who is. I thank them & wish them God's Blessings.

Left a review similar two years ago and NOTHING has changed!!!!!! Go to ANY other pharmacy except…read morethis one. Workers are miserable and take it out on others for simply asking questions or trying to purchase items when there is no one at the counters. If you dislike your job that much, you should work somewhere else. No need to be disrespectful. Wish I got the workers name, but this occurred around 20 minutes ago and it was an older woman who decided to work the register after she realized there were people waiting. Raised her voice and started to yell for no reason. You should not be in a customer service position.

I have been a CVS customer all of my adult life. I get all of my prescriptions filled at this…read morelocation and do lot of shopping there. I have been treated very badly by one of the pharmacists many times. She always snaps at me and other customers. I am tired of being spoken to in a such a rude, brusque manner. The next time I go there to pick up a prescription if she is working I will go home an come back another day when she is not there. I will go elsewhere this year for my flu and Covid shots because of her. Not the pharmacy techs, this is one of the Pharmacists.

Second time wrong Prescription. Last time went to the hospital due to it. Instead of having this…read morecorrect in their computer they did it again for secondary seizure med. Luckily more on point. They tried to blame it on how doctor wrote it, showed me. Been to 4 pharmacies with that writing where it says brand name on it. Never had this issue, other then once wrong capsules in wrong container. I have a law firm I helped save their kids that want to take a crack at them. I just want less drama in my life. Go and the pills I expert to be there to be there. When they mess up it causes issue with insurance and my life.

Great establishment, clean place, nice and competent store manager and adept team, literally like…read morethe dream team. This pharmacy is literally carried by its front store; without the front store this place could be compared to a funeral home or a place of mass depression, but due to the wonderful people and the lovely management, it's no greater place to shop, but to shop at CVS. *reason for edit* New store manager and whole new crew really changed this store, it was as if the store was tore down and rebuilt.