They used to be good but it seems they followed the general trend or decline like other pharmacies…read morein the area. There are long lines most of the time, and even in the absence of lines, they'll waste a lot of your time because the prescriptions are not ready when they say they would be or there is some other issue. But don't bother complaining. They don't care.

The absolute slowest pharmacy around. So so so so slow. Even for basic stuff like 50 year old…read moreantibiotics that cost $5. Doesn't matter. Could be in here for an hour. And no drive through. The company should be ashamed of itself for how poorly it operates this store.

i've had pretty normal experiences here. today's visit was good-- the guy who helped me to find an…read moreitem was very nice, and the woman at the pharmacy who helped me get my prescription got me through pretty efficiently. it's a slow location for sure but it's been fine for me.

Basic hygiene is not a thing here apparently!! Today I watched as my pharmacist sneezed directly…read moreinto her hands, twice, all while wearing a mask under her chin...and then directly proceeded to hand me my medications. Needless to say I washed up super well after that, but was shocked to see a PHARMACIST lack even the most basic of hygiene practices. It was honestly such a gross experience that I'll be using a different location even though this is the closest CVS to me.

I never thought I'd write a review for a CVS, but was very happy about my experience here…read more First of all, this store is always deserted so you never need to wait in line for the knick knacks that you quickly need to grab, be it over the counter medicines, birthday cards, or photo prints. I printed a bunch of wedding photos because CVS had free 8x10s advertised online. When I first printed my 4x6s, the quality came out poorly. I talked to Scott and he helped me reprint everything (he even continued to reprint photos that were blurry until it came out really nicely.) The quality looks great considering how dirt cheap the photos are, especially compared to Shutterfly/Mpix etc. It was also nice to get them instantly vs waiting a couple weeks as people in the office wanted to see some prints. TL;DR - there's never any lines and the team was really helpful!

If I could leave a negative star, I would. If it wasn't for convenience I would send my…read moreprescriptions to another location. The staff here has no customer service skills and make you feel unwelcome and burdensome. No matter who helps me, i can count of them having an attitude problem. Today in particular I had Frances ring me up. Besides "name and DOB" she said nothing else but had the audacity to role her eyes after I said thank you even though there was nothing to thank her for since the bare minimum was done. If you can use a different pharmacy I highly recommend you do unless you like unpleasant individuals.

The pharmacy staff at this location abuse their pharmacy customers who call on the phone…read more They will repeatedly answer the phone call that is ON HOLD. Then immediately hang up while inserting my call back into the HOLD queue. They will do this for 40+ minutes. I got frustrated with this on April 28th; drove to the location; stood in line while my call was ON HOLD. Then while in line for 10 minutes, I watched the staff ignore my call while re-inserting my call that is ON HOLD back into the queue. This is customer abuse.

I just went to Walgreens to purchase a few items. When I went to go check out the lady kept saying…read morestuff and I thought she was talking to me at first. Then I figured out she's got her Bluetooth headset on and she's talking on her phone while she's working and helping customers. Very unprofessional.

This store hides in a place that's hard to find. The service is good. The pharmacists are very…read morenice, professional, patient and efficient.

I thought all pharmacies were late, sloppy, and inefficient until I tried this one. They are always…read moreon top of it and helpful.

I want to give a huge shout out to the Manager and employees who worked the Pokemon event on 05/02…read more They were all so kind, so professional and had a great system for everyone to receive products. Bad part: This Target did NOT have several items because the Vendor who works and stocks the store back doored the items like usual. They also put out backpacks and wouldn't allow anyone to purchase because it has a later date??

This was a while back but the short round woman working the guest service desk named Christina was…read moreincredibly passive aggressive. It was a simple return, her demeanor was cold, curt, and again, passive aggressive. I saw the line that was forming so I let it go at first but I hung around for a bit and she was like that to just about everyone in line. Wish I could give them zero stars just for that. Aside from that the store is just a wreck. Attached are some photos. I noticed others recommended the Sunnyvale location, will give that one a shot.

I'm my 97 yr old dad's caregiver and I finally decided to switch him over to Safeway vs Walgreens…read morefor his pharmacy needs. Safeway's pharmacy so far has been great compared to the nearby Walgreens in downtown Los Altos! I love that it's not some sort of long process on an automated system to speak to an actual human being. The voice prompts with Safeway's system get ya a human very fast and also you can enter your prescription fast too. Also, not sure if it's cause I always go in the middle of the day, but there's seldom too long a line at this one. Whereas, at the Walgreens, the staff behind the counter moves very slowww there with lines being at around 10-15 people each time I go. I heard a ton of customers moved over to this Walgreens after they closed the Rite Aid over at Homestead. Well, they can have it. I hope they don't discover the nearby Safeway. (Haha..I'm loving the short lines and quick process.) And plus, at least in my experience, they are friendly with nice personalities over the phone and they're very helpful in person too. I also thought the vaccines we've gotten here have gone well with a quick turnaround time. I am relieved to have switched my dad to this one. I live down in San Jose and have been very happy with the Safeway Pharmacy my husband and I have used for years so I finally decided it was time to get my dad set up at his nearby one too.

11/4/21 signed up for flu shot and was told to come after 2:00pm…read more Have been 33 min since I signed the paperwork and now waiting. It's 2:34 pm standing in the lobby. Believe it or not: there is only 1 person attending this pharmacy. 10/21/25 Fly shots for 2 today. 3 staff members today. 2:44 pm. Waiting inside the visitors lounge. There are 4 people waiting. Finally. Done with our 2025 Flu Vaccination. Thank you Safeway Downtown Los Altos!!

The staff are always helpful and nice. If you need one pharmacy you have to choose this one!read more

I had a deeply frustrating and discriminatory experience I had at Safeway Pharmacy (570 N Shoreline…read moreBlvd, Mountain View, CA 94043) Although I have picked up prescriptions from this location before, this particular visit stood out in the worst possible way. The pharmacist on duty, Wen Yi, treated me with clear hostility and unfairness, seemingly taking advantage of my limited English proficiency. As usual, I provided my name, address, date of birth, and phone number, but Wen Yi then insisted on seeing my ID - which was an unusual request, but one I complied with. Without any clear reason, she suddenly demanded that I pronounce the name of the medication "in English," threatening to withhold it if I couldn't. I explained that I didn't know how to pronounce it in English and could only provide the Chinese name, but she continued to repeat the same demand. Throughout the interaction, I remained calm and answered all of her questions. However, her attitude and unreasonable demands felt deeply insulting and discriminatory. No other pharmacy has ever asked me to pronounce medication names in English. Wen Yi's behavior did not feel like a standard procedure - it felt like targeted bullying. Especially troubling was the fact that I witnessed her handing over medications to other customers without asking for their ID or for them to pronounce medications. The double standard was obvious. To make matters worse, she initially told me the medication would cost $458 and asked if I wanted to pay. This was confusing, as I've received this same medication at this pharmacy before and it was fully covered by insurance. I refused to pay and asked for a breakdown. Only after I was insisting did she print a receipt - and suddenly the price dropped to $102. When I asked for an explanation, she had no answer. I agreed to pay the $102 but requested confirmation that my insurance wouldn't cover it. Instead of providing clarification, she demanded my insurance card again, despite the fact that my insurance information was already in the system and had been used previously. This interaction felt deliberately misleading and unnecessarily difficult. It seemed like she was trying to overcharge me, perhaps assuming that my limited English would prevent me from reporting her behavior. I was made to feel like a criminal, simply for trying to pick up a legitimate prescription. In the end, I went to a different pharmacy, where I received the same medication without issue. It was fully covered by insurance, no ID was required, and no one asked me to pronounce medications in English. A few days later, I returned to your pharmacy (after a prescription was mistakenly sent there) and was helped by a different pharmacist, who asked only for my name and address. This confirmed that all my information, including insurance details, was already on file. That smooth experience further proves that Wen Yi's behavior was not standard policy--it was targeted and intentional. We also reported the incident to the on-site Safeway duty manager, who informed us that Wen Yi is actually the pharmacy manager. If that's true, it makes the situation even more disturbing. Is this really the level of professionalism and customer care that Safeway stands behind? Pharmacist Wen Yi's conduct was unacceptable--deceptive, discriminatory, and unprofessional--and nearly resulted in significant financial loss for me.