i've had pretty normal experiences here. today's visit was good-- the guy who helped me to find an…read moreitem was very nice, and the woman at the pharmacy who helped me get my prescription got me through pretty efficiently. it's a slow location for sure but it's been fine for me.

Basic hygiene is not a thing here apparently!! Today I watched as my pharmacist sneezed directly…read moreinto her hands, twice, all while wearing a mask under her chin...and then directly proceeded to hand me my medications. Needless to say I washed up super well after that, but was shocked to see a PHARMACIST lack even the most basic of hygiene practices. It was honestly such a gross experience that I'll be using a different location even though this is the closest CVS to me.

They used to be good but it seems they followed the general trend or decline like other pharmacies…read morein the area. There are long lines most of the time, and even in the absence of lines, they'll waste a lot of your time because the prescriptions are not ready when they say they would be or there is some other issue. But don't bother complaining. They don't care.

The absolute slowest pharmacy around. So so so so slow. Even for basic stuff like 50 year old…read moreantibiotics that cost $5. Doesn't matter. Could be in here for an hour. And no drive through. The company should be ashamed of itself for how poorly it operates this store.

Mixed experience here. I ordered an item for pickup…read more To my surprise, I got a notice that someone has picked up my order. I panicked and called. Marc assured me the item was there. The item was indeed there. Marc was friendly and awesome! Reading online, it seems like this pickup notice bug is very common. If Walgreens could get that fixed, this review would be 5 stars.

I had a very disappointing experience at this pharmacy. I received a call saying my medication was…read moreready for pickup, so I went to the pharmacy. After waiting about 45 minutes, I was told that my prescription still needed to be filled. I then had to wait an additional 20 minutes. If the medication wasn't actually ready, I shouldn't have received a notification saying it was. The poor communication and long wait made the experience very frustrating. I hope the pharmacy improves its communication and customer service so this doesn't happen to other patients.

I never thought I'd write a review for a CVS, but was very happy about my experience here…read more First of all, this store is always deserted so you never need to wait in line for the knick knacks that you quickly need to grab, be it over the counter medicines, birthday cards, or photo prints. I printed a bunch of wedding photos because CVS had free 8x10s advertised online. When I first printed my 4x6s, the quality came out poorly. I talked to Scott and he helped me reprint everything (he even continued to reprint photos that were blurry until it came out really nicely.) The quality looks great considering how dirt cheap the photos are, especially compared to Shutterfly/Mpix etc. It was also nice to get them instantly vs waiting a couple weeks as people in the office wanted to see some prints. TL;DR - there's never any lines and the team was really helpful!

If I could leave a negative star, I would. If it wasn't for convenience I would send my…read moreprescriptions to another location. The staff here has no customer service skills and make you feel unwelcome and burdensome. No matter who helps me, i can count of them having an attitude problem. Today in particular I had Frances ring me up. Besides "name and DOB" she said nothing else but had the audacity to role her eyes after I said thank you even though there was nothing to thank her for since the bare minimum was done. If you can use a different pharmacy I highly recommend you do unless you like unpleasant individuals.

The pharmacy staff at this location abuse their pharmacy customers who call on the phone…read more They will repeatedly answer the phone call that is ON HOLD. Then immediately hang up while inserting my call back into the HOLD queue. They will do this for 40+ minutes. I got frustrated with this on April 28th; drove to the location; stood in line while my call was ON HOLD. Then while in line for 10 minutes, I watched the staff ignore my call while re-inserting my call that is ON HOLD back into the queue. This is customer abuse.

I just went to Walgreens to purchase a few items. When I went to go check out the lady kept saying…read morestuff and I thought she was talking to me at first. Then I figured out she's got her Bluetooth headset on and she's talking on her phone while she's working and helping customers. Very unprofessional.

The pharmacy staff are fabulous!! Very helpful and knowledgeable. Much better than Walgreens!…read more The rest of the store needs some work. Broken freezers and no available restroom for shoppers...

Service is ok, but sometimes the count is wrong…read more I split my business between Mountain View and Truckee with Truckee giving the best service. Beware both locations take an hour off for lunch. Lines can be long. I suggest taking a photo of actual hours they are open. And visit accordingly.

Mostly a Drug store now, the other items they sell are sparse. Drinks or alcohol few frozen…read morefood items and of course ice cream cones for now. There are a few other stores in the area selling grocery food. items.

My prescription order and pickup was speedy. The attendant smiled and asked questions!read more

If I could give it no stars I would. There was employees scattered all over the store and they…read morejust keep stocking shelves without asking once do you need any help finding something ? So I walked up to one of them and she pointed over in direction of the item I asked for instead of walking a short distance and directly showing me , then no one at registers at all stood there waiting a while no one came over so resorted to using self check which is harder to do using otc benefits card ended up not using otc because who knows when I would of gotten out of the store very bad service and it's ridiculous some people come there for remedies when not feeling well so would be nice to get assistance and be able to get home faster next time I will go different location

This CVS on El Camino Real is usually quiet and clean, which is nice for a location like this. You…read moredon't have to stand in a queue. You can mostly find what you came in for--it's reliable that way. Occasionally, it can be a little hard to find an employee (for a question), but when you do, the staff is polite and helpful. They almost always ask if you want to sign up or create an account. It gets a bit repetitive, but I get that it's part of their routine. Overall, it's a solid, no-fuss CVS experience.

This review is for Tyler. He is just amazing. Awesome staff member. He has helped me and my husband…read moreout when we needed to understand an issue on many occasions and overall you can just tell he is extremely knowledgeable whether it's a pharmacy question or CVS procedure related. He went above and beyond to assist with a computer glitch issue on my doctors side and I really appreciated it. He is always kind and a memorable person to interact with. Been meaning to write this review for a while. Thank you Tyler!!!!

They no longer do ANY walk ups even for the flu shot. The people working here have no idea when the…read morenext openings are. Big fail #CVS

This place is awful. Every month I think to myself, I really need to move my Rx to someplace else…read more But there is a really awesome Pho restaurant next door so I come back month after month. My chief complaints include: (1) Never once in a year have all of my prescriptions actually been ready at the same time. I have tried everything including auto refills. It's actually impressive that they still can't get it together. (2) There are two lines - drop off and pick up. God forbid you have a question about something that wasn't filled properly. You actually have to leave the drop off window and get back in line for the pick up window. On one especially confusing occasion when one of my Rx wasn't filled, I had to get back in line although I was the only customer. (3) Even when they get their act together and call your doctor for a refill, they don't let you know that your Rx has actually been filled. I once went back after they called and left a message that my doctor authorized a refill. When I got to the store, they didn't actually fill my Rx. I am giving this joint two stars based on the fact that the Pho next door is amazing and that they haven't actually killed me.

Picture if you will: two self checkouts, one broken and the other being used. The customer standing…read moreat the "working" self checkout was having problems with her purchase, but the cashier (brusque Indian woman in her 50s) rudely kept telling her repeatedly to "follow the instructions," although the customer was clearly confused. The cashier never helped her. I waited six minutes in line patiently (one person ahead of me) while she slowly rang up an elderly lady, which is just fine with me, because not every store can be staffed to help all customers at all times. This is a hard job, and I understand that these employees have to deal with rude customers all day. I finally handed my item to the cashier with a smile. The cashier's first action was to berate me for not using the self-checkout. When I started to explain that I got in line because one self-checkout was broken and the other was being used, she interrupted and dismissed me with a wave of her hand, berating me (again) for bringing her a pair of sunglasses (the only pair that fit me!) which had a barcode that wasn't working in her scanner. All this time, she's criticizing a young kid who's working behind her. She refused to help me, refused to let me explain why I couldn't simply bring up a different item which might have a different price. I don't work at CVS. I don't know what to look for. She just began fighting me on it, like it was the most natural thing in the world for her. I threw up my hands and walked out of the store without a purchase. Read some other reviews on this app. There's at least one talking about the same person, the same behavior. I don't care how long I have to wait in line. Like I said, I have compassion for stores that are understaffed and under-trained. I also have endless patience for this kind of thing usually. If anything, I'm the person wanting to make someone's day better if they're having a bad one. But this cashier was needlessly antagonistic, not just to me but to every customer and employee around me, creating an atmosphere and experience so unpleasant that now I'm logging on to f***ing YELP to write you a novel about this CVS location and warn you off it.