i've had pretty normal experiences here. today's visit was good-- the guy who helped me to find an item was very nice, and the woman at the pharmacy who helped me get my prescription got me through pretty efficiently. it's a slow location for sure but it's been fine for me. read more

Basic hygiene is not a thing here apparently!! Today I watched as my pharmacist sneezed directly into her hands, twice, all while wearing a mask under her chin...and then directly proceeded to hand me my medications. Needless to say I washed up super well after that, but was shocked to see a PHARMACIST lack even the most basic of hygiene practices. It was honestly such a gross experience that I'll be using a different location even though this is the closest CVS to me. read more

Bathroom is absolutely disgusting. Management should be embarrassed.. Overall the store has a great selection. It's very large so of course you could do your shopping there and if you live nearby, of course you would, and this is a certain level of respect that any establishment needs to have for the health and well-being of its patrons so the store is dirty. It's unkept it's un vacuumed. The pharmacy was fine. I picked something up no problem there but when I asked where the restroom was it would take me probably an hour to two hours to clean that bathroom because it's so disgusting if they hire someone to come in there and scrub it from top to bottom and then they maintain it. They can simply tell whoever it is an employee that day that there's a sign-up sheet you're assigned you get to go in every 30 minutes or so for five minutes and straighten up the bathroom. That'll keep it clean. It's one of the most simple things in the world that you can do. read more

Pathetic Service. Never seen a CVS so bad anywhere. Needed some urgent prescription medicine, the girl at the counter mumbled it was out of stock & they couldn't order it & to try my luck at some other CVS!! While I was trying to figure out what the hell was going on, the Pharmacist kept ignoring the conversation. Unbelievable service at a Downtown location. read more

The employees here are clearly disgruntled and openly complain in front of customers. I've had too many negative experiences with the workers here. Alot of stuff here takes forever to be restocked and when I asked an employee they told me that alot of that stuff was just sitting in the back. This CVS is really scraping the bottom of the barrel. I'm surprised its stayed open so long. Do yourself a favor and go to the nearby CVS at Target. read more

This review is for non-US passport photos. I went to get photos for a French passport, which they claim to be able to do. After waiting for 10 minutes for someone to take my photo, it became apparent that they don't know the French photo requirements. France requires a light background, but it cannot be white, which was the only background that they had. It's possible that they change the background digitally, but the person taking the photo didn't know, and I didn't want to risk it. It's shocking that a large corporation doesn't know the requirements, but claims to. Luckily, I avoided a wasted trip to the French consulate. I have made CVS aware of this, so if they should not claim to meet the requirements for France. read more

This is a review for the pharmacy, not the store. They're just woefully understaffed. So I don't blame the pharmacists per se, but the wait time is unacceptable. I'm the first one in line and there's only 1 person behind the counter working on some other stuff with a consult patient. If this is core part of your business, staff it appropriately vs frustrating all of your customers. It's just common sense business practice as there are too many other choices for fulfilling prescriptions. read more

Pharmacy was not busy at all. Came in since they advertise that walk-ins are welcome for covid/flu shots. Lady at the counter rudely said no walks in... went somewhere else that was actually busy and they took us in. read more

Today at 3:35 there was one cashier , that was super rude. If your going to ask if I need a bag please speak up , and when I changed my mind she got mad and "I asked you if you needed a bag?!" Like is this how you treat customers !! f this shitty service read more

A negative experience at this CVS store was the result of discrimination and unprofessionalism. Today, I had a terrible experience at this CVS store. The cashier, Christina, initially indicated I could return items without a receipt. Still, when I began speaking to my son in Spanish, she became annoyed and called over the manager, Art. Despite store policy allowing returns without receipts for store credit, the manager rudely denied the return, stating that it was at his discretion. The whole experience was extremely unpleasant and left my son shocked and thinking I was being accused of theft. Christina and Art both discriminated against me and made assumptions about my character because I spoke Spanish. I've filed a complaint to CVS headquarters. read more

horrible customer service at their pharmacy. Had to wait almost an hour to get my prescription filled, and it was not like they had shortage of staff. Complete chaos. read more

This has to be the worst pharmacy I've ever used. They have eliminated any option to speak with a human on the phone, the pharmacists refuse to call providers to clarify vague instructions, they are condescending to customers, and they disappear for "lunch" at odd hours. It may be the fault of "corporate," but today is the last time I'll put up with the horrible experience of using this pharmacy. read more

I would try to avoid this store if you can. It's not clean and the customer service is nonexistent.

Avoid this CVS at all costs unless you are unfortunately someone who must be able to walk to the local pharmacy. If you have a car, you want to go to any other pharmacy in the area but this one. Don't send your prescriptions here. It's got some of the most lethargic staff you can find in this area. My normal pharmacy is Safeway on Shoreline and their staff are extremely professional, courteous, empathetic and fast. read more

Fast, informative, and helpful. Whether it's picking up a prescription, or inquiring about over the counter products; the pharmacy staff is eager and willing to help. High Ten and two thumbs up...in that order because they can't be done simultaneously lol read more

I highly appreciate the service of the staff members at this time and for a change I did receive good customer service at my last visit. I came to pick up some meds for my mom. Eventhough I had a good experience at last visit I am giving this location a 3 star rating because of the experience I had in the past. Hope you keep up the good work. I will update my review in the future if needed. read more

Art is by far the rudest individual I've ever had the misfortune of dealing with. I went in today to grab some flu medication and due to a sore throat, I don't think he heard me ask the first time, when I asked him again he reamed me (keep in mind I'm a grown adult) and insulted me. Save yourself the terrible customer service and shop at Walgreens instead read more

The employees are rude and they dont know how to even process when people are picking up their orders! Injust had a horrible experience with an employee named Fava. She frowned when she saw me and then just cut me off when I read her the order number and then yelled 'just show me.' After taking a mimute checking the items that were inside the bag, she just shoved the bag at me and just said ok while looking at her phone! Appaling. read more

While it was nice to have such a close CVS, honestly the service was so subpar I frequently forgot it was nearby. The store itself was fairly organized and clean, but the times I went in usually consisted of my grabbing the item I wanted quickly and waiting in line for 5 minutes behind a single person. The way the checkstands were laid out was really not optimal and there seemed to be no real waiter area. This lead to people cutting in line rather often, which in a 1-2 cashier max situation, was a recipe for annoyance. Always ending in the person in front barking out that there was indeed a line. One employee in particular was incredibly slow and seemed to consistently have trouble cognitively, almost as if she were on something. I would watch her interactions with other customers dumbfounded that the eye rolling, facial expressions, and general lack of any rush was keeping her employed. A few of the other employees seemed fine, but I tended to get her as a cashier, so perhaps I noticed it more than most. While CVS is my go to store, I honestly cannot recommend this location. If there's another location closer to you, you should really use it. read more

The CVS had a parking garage right next to it with limited spaces. We were here for a few minutes looking for something. The aisles looked clean and there were a handful of people here. The one girl who worked here was helpful and answered our questions we had. This place was okay and I wouldn't mind coming back if I needed something and was in the area. read more

CVS Pharmacy - Drugstores Near Me - MOUNTAIN VIEW, California

Very unhelpful pharmacist. Don't waste your time and head somewhere else. Customer service is non-existent.

Decent sized parking lot and fairly friendly staff (both the store as well as pharmacy). In terms of pickup, my experience at the pharmacy has been positive through the last few years. They also seem to be pretty well stocked on most days . Alas, if only they wouldn't sell a face mask for 160$ .... read more

Fuck art, hes a manager and he accused me of stealing. I in to buy snacks and a drink. I GRABBED THE DRINK FIRST BUT PUT IT BACK because I remember i was still gonna look for other stuff and it would get warm by the time i leave. I grab the other stuff and steps on my foot saying that hes gonna call the cops for taking the drink. The drink was in the fridge the whole time and he kept accusing me of stealing. I showed him my backpack and still said I took the drink . Hes so stupid. Accused me of doing nothing and saying that he saw it on the camera. Hes so ass read more

I've been wanting to check out this Longs forever, finally did. The hardest part for me was finding California Ave. The signs suck on Castro St! The great thing about this Longs is it's relatively New and unknown. They also have a Parking Garage right there! Crazy. Oh my God..No line for the Pharmacy at 7pm! That's crazy. At the local Pharmacy hubby goes it's 20pp deep all the time. No line here! It's a Small Longs, but I'll use it if I'm in the neighborhood. Store Hrs: M-Sat 7am-10pm Sun 9am-8pm Pharmacy: M-F 9am-8pm Sat 9am-6pm Sun 10am-6pm read more

It is supposed to be open at 7 a.m. (both signage at the store and CVS website) but didn't open until 8:30. I can't believe it. annoying. read more

good quick service good place to get immunizations. overall great clean good hours convenient parking not so great read more

This is a like Charles Dickens' "A Tale of Two CVSes"! Normally, there isn't much to write about when it comes to visiting a pharmacy; however, today I made two separate visits to different CVSes and OMG, what a huge difference when someone WANTS to provide excellent customer service (vs. one who couldn't care less!) A Little Set-Up: in previous trips, I had earned my beloved CVS Extra Bucks, $5!!! It's about to expire in a few days, so I wanted to use it before it went wasted. I had noticed that my sales receipt, especially the portion where the Extra Bucks is has become faded, and I "may" get refused because I bet they will run into scanning issues. 1st Trip to CVS on 576 East El Camino Real: When the thin Filipina lady tried scanning it, it wouldn't work. She just told me, it's not working, this Extra Bucks is no good! HUH? 2nd Trip to CVS on 1165 W El Camino Real ( a couple of miles down): Same difficulty was encountered when the sales associate named Briana trying to scan, she tried several other ways to no avail. So, she waved the store manager Juan over, they took so much time trying to get me my EARNED Extra Bucks to work. Remember, they didn't have to, but they took the time to help me out! Briana and Juan epitomizes what Customer Service ought to be! read more

Brand spanking new drugstore open in downtown Mountain View, I used to shop at the one near the Mountain View/Los Altos border but this one's easily twice the size. Guess there's a new place in town for your personal hygiene and convenience needs. Q-Tips, Pert Plus, Right Guard and Colgate here I go! read more

CVS was my primary pharmacy back in college days and early post-college days, but I went for about 1.5 years afterwards without a CVS in sight. Now that I am back in an area with tons of CVS stores, I'm not sure if I want to go out of my way to a CVS anymore. CVS used to be very good about advertising prices like 2 for $10 so each item was technically $5 each. Now I see that they've started to do that pricing where it's $5.79 each OR if you buy 2 it's $5 each. What. CVS I thought you were better than that. Also, at this particular location, the layout is very strange (why is there a gigantic column of stuff near the front registers?) and the decor feels outdated now. read more

I used the self-serving machine and it asked me to wait for the cashier to validate my coupon. This old asian lady cashier came and asked me "what's wrong" then angrily did her supposingly job... which is to use her badge to scan and verify the coupon. She scolded me and acted like she's really annoyed and bothered but it's definitely her job and responsibility? And I was purchasing products from cvs the company paying her salary? Not the first time I encounter such rude and dumb customer service at cvs. read more

Poor inventory, slow service and generally an unpleasant vibe. Try Walgreens next door.

This is a really great CVS! The service is friendly, the selection is vast, they've got everything you need plus a Chase ATM, which is all kinds of convenient, especially on Sundays since it's so close to the MV Farmer's Market! Bonus: A weird tip: spices are pretty inexpensive here, surprisingly. read more

Worst pharmacy I have ever been, I got there at 7:00 PM and they said I need bring my insurance card instead of telling them ssn, I ran back home and came back at 7:30 PM(30 minutes before they close). But they said it is last minute so I can't give you your medicine. The thing is, they took my prescription when I arrived at 7:00 PM. Come to this place if you don't have a second choice. After reported to the manager. They said they were able to do it before 8:00pm. read more

Worse and slowest pharmacy ever. Get your prescription elsewhere. Told my prescription would be ready it 20 minutes and it's been over an hour. My prescription was out of stock at the El Monte location and they called this location and didn't even transfer my prescription. Go to another drugstore with competent pharmacists. read more

The store itself is a pretty good CVS stocked with plenty of makeup and toiletries and supplements and hair dyes- I've been able to find almost every miscellaneous item I've needed including crutches at this store. The store staff are very nice and I witnessed one lady cleaning up after a customer's dog who had peed on the floor- she kindly petted the dog after she was done and was cheerful and positive to the apologizing customer. That kind of display of character made my day- I would be pissed in the same situation but that lady taught me what the alternative could be. Now... the pharmacy itself. Goodness. When it works, it works. You get your prescriptions not very fast, usually there's a day of waiting from when they are received to fill. But when it fails... it fails. This pharmacy has failed to give me certain medications and when I asked about it stated that they assumed that I didn't want it because it wasn't approved by my insurance. I was upset that they hadn't notified me of it until I actually came to pick up the other one that this prescription had been ordered with- I had to call my doctor and let them know about needing approval which was pretty instantly done and then it would come back to CVS and I'd have to wait days. Communication would help a lot. They also don't fill prescriptions that may not be covered by insurance but you plan to pay out of pocket even when the doctor sends it over- you have to explicitly tell them to which wastes more time. One medication was placed on order for weeks and never actually delivered- I ended up needing a harsher medication because of the lapse of treatment. The pharmacy hours are pretty limited compared to others in the area and a lack of an express pickup like at Walgreens means you might be stuck in line behind people having similar issues to what I mentioned above. Great store staff and good selection, pharmacy needs work though. read more

Pharmacy staff are lovely but you need more staff - waited for a VERY LONG time: 20 minutes to hand in a prescription and still waiting to pick it up 40 minutes later. read more

Things I can do at Longs: Get prescriptions filled so I feel OK Get photos developed that make me look OK Buy stationery and greeting cards so my friends continue to think I'm OK Buy stuff so my hair and body smell OK Buy those neatly packaged test thingies that will determine "Positive or Negative" so that Art is OK... LOL =) One of the many amenities of living in downtown Mt. View is that everything is walking distance for Art and I. And now, we have a Longs Drugs in our neighborhood. =) Not only do they have plenty of parking outside (new parking garage) but this store is BIG! Instead of hopping in the car to go to the Longs on El Monte or Walgreens on El Camino, we can now just hoof it down to California Ave. for all those purchases. Talk about convenient! read more

Note that the hours listed here only concern the store; the pharmacy closes earlier: M-F 09:00 AM - 08:00 PM Sat 09:00 AM - 06:00 PM Sun 10:00 AM - 06:00 PM (per http://www.cvs.com/store-locator/details-directions/7774) I'd suggest that the pharmacy be broken out as a separate Yelp entity, but don't know how to request such a change. read more

I got here to pick up pain medication after a serious dental treatment. The pharmacist said I'll have to wait an hour for him to get his lunch. I politely explained my situation and told him that I'm in pain. He said there's another pharmacy (many miles away) that's got two pharmacists, maybe I should go there. This is unacceptable behavior from medical service staff. Does CVS condone this behavior? read more

This is the WORST CVS pharmacy I've had the displeasure of having to use. Slow, slow, slow. It doesn't matter if there is nobody in line and nobody waiting, expect to wait 20 minutes to be helped while the one pharmacist they have there answers calls, taps on the computer keys forever and ignores your existence. If there is a line, forget it, add another 30 minutes. This is not a once in a while thing. It is every single time I go there. There is no sense of urgency in anything. I dropped off a prescription this morning and said I needed it ASAP. She looked at me like I am crazy. I am in severe pain and she thinks it's crazy that I want the medicine ASAP? 30 mins was the best she could do because there were others waiting. Fine. I go to Starbucks and come back 40 minutes later, now cutting it close with my train to work. At this point, there is no line, and nobody waiting. She tells me "It's not filled yet." I ask her how much longer and she tells me another 20 minutes. WTF? It takes you 60 minutes to fill a prescription when the place is empty? I decided to just go another day using expired pain medication from a prior procedure so I can get to work on time. I tel her "I will just deal with the pain and come back later." She gives me the same puzzled look as if to say "I can't believe he wouldn't wait!" Um yeah, I have places to be... like work, and don't have time to sit around all day long on siesta time. Going to see if I can get all of my prescriptions out of this CVS and go to a different one. read more