They have the worst service ever I went there one day I've been to this pharmacy a couple of times and their service never gets better just gets worse last time I was there getting a prescription for my son they told me 10 minutes turned out to be an hour and a half wait I will never go back to that pharmacy again read more

Horrible service at pharmacy. They have me the wrong form of my medication even though on the rx it did specify. The manager Greg was super rude and was of no help. I will never go here again, waiting times just to drop off are ridiculous also read more

I'm shocked at all the good reviews for this particular pharmacy and if I could give it a negative star, thumbs down , or a sad face, I would so I'll give it in this text..., , !! My 80-year-old mother went to drop off a prescription for my father who was released from the hospital with a large kidney stone and is in dire need for pain medications as he won't be able to see his doctor until Monday. The gal who took the prescription was so rude to my mother. First she scolded her for standing in the wrong spot even though there was no one in line and so, like any normal person, she walked up to the drop off counter. She was confused when she was told that she was standing in the wrong place and she said, "Where am I supposed to stand? "And the woman pointed to a spot on the floor a few feet away. Then the gal told my mother the medication won't be ready for four hours and my mother explained the importance of the pain medication and she scolded my mother for expecting the medication to be ready so soon. Now, my mother is not an unreasonable person, however her concern for my dad, which was quite obvious should have mustered up some empathy from the young lady, not rude and impatient customer service. I was so appalled by how she was treated that I went back and got the prescription to take it to the CVS pharmacy in the Beaver Medical office on Fern Street. If you want fast and friendly service, this is the place to go. read more

Christian is the best! He gets us out fast and is the noisy fantastic checker. Thanks. You rock.

An older looking brunette gave me 2 scoops of attitude. Not appreciated! It's irritating when you go somewhere to spend money and someone treats you poorly when their gab time gets interrupted... I'll go elsewhere next time. read more

My sister needed to use their restroom to change her baby's diaper during market night hours. She politely asked to use the restroom because it was the only place around that had a changing table that we knew of and the cashier told her to go use the port-a-potties instead of just simply opening the restroom door for her! I understand that they have a rule on not letting people use the restroom during market night hours but it was for a baby and she just needed a place to change her! read more

All I can say is don't come to the pharmacy on a Sunday night. I came here on a Sunday night after a visit to urgent care. When I got there there was about 5 people in front of me dropping prescriptions off and about 7 people waiting to pick their's up. They had one person doing the drop offs. I waited in line for about 20 minutes.. They were super slow considering the customer was still there after 20 mins and the line hadn't gone anywhere! They need a better system. Avoid this pharmacy on the weekends or at night if you can! read more

Incomplete x2 meds order, rude pharmacy assistant, one star bcz pharmacy available 24 hours

this is the neighborhood "TIME TRAP". i only give it two stars due to it being open 24 hours and the pharmacy is probably as good as i remember it 10 or so years ago. back to my time trap reference. i've walked in the store knowing exactly what i'm going to get with no line and have had to wait 15 mins to be checked out. this is not due to the employees talking with one another. it's because of the two old ladies that are usually on duty. the saddest thing i ever saw was this nice gentleman completely melt down and call the cashier "half retarded". i only shop here out of convenience, which is an oxymoron if you really think about it? read more

Still a mines star review for the pharmacy. I am really sick so sick I can't sleep because I'm coughing my lungs up. I go to the pharmacy and pick out 2 different medications. I asked the pharmacist if he could ring me up he said they can up front. I said but can you he said he can ring you up front. I wasn't going to just get rang up I wanted to ask you what one would be better but since he was to busy to even look up at me he was to busy to ask any questions. He was very rude and very unhelpful. Sorry to bother you while your sifting through paper. I hate this place the only reason I go is because they are open 24 hours. Thank God I did not need a RX filled he probably would have been rude about that. SMH. read more

The store/staff itself is fine. Not the cleanest. Staff is usually helpful. The location isn't ideal. Random loiterers. Parking is always awful- even when it's NOT market night. The lines are usually long. I'm most likely going to switch pharmacys because it's never a quick trip. read more

CVS is not my usual place to shop but every time I go in the sales clerks are very friendly and helpful as well. I have not been to the pharmacy inside the store but they seem to be very professional. read more

I am very upset about the service I received at the CVS pharmacy last night located at 101 Redlands Mall in Redlands, CA. They would not let anybody, including pharmacy customers, use the restrooms because of Redlands Market Night (an event that takes place outside where vendors sell goods and jolly jumps are set up for kids, etc). Thankfully there was a Denny's within a steps distance that was kind enough to let me use their restroom after I explained to them that I was a CVS pharmacy customer that was denied access to their restroom. What kind of pharmacy doesn't allow their sick customers to use the restroom? If there wasn't a Denny's right there where would I have been able to use the restroom while waiting for my prescription? You can imagine the possible scenarios that could play out with your restroom restriction to pharmacy customers - elderly patients or kids could poop or pee their pants, throw up, hack up phlegm or pass noisy and smelly gas. How do you know they aren't there for a health condition with those symptoms, and must now wait 30 minutes + for their prescription with no restroom? Why is this CVS manager willing to risk these paying customers dignity, respect, and comfort so she doesn't have to be "inconvenienced" by her pharmacy customers need to use the restroom? With an average salary of $58k + annually, the CVS manager at this location can hand customers - upon proof of purchase (especially to pharmacy customers) - the key to the restroom. She can also budget a custodian - which would cost $10.00/hour, at current California minimum wage standards - to clean the restrooms on Thursdays. When I called her this morning she exclaimed that she cannot provide access to the restrooms because of the "vandalism that is caused by customers from Market Night who come and buy one piece of candy just to use the restroom." So now to her everybody is a potential vandal on Thursdays, so I was discriminated against as a potential vandal just for shopping there on a Thursday. I guess if I had patronized CVS on a Friday, I would have not been assumed to be a vandal, and would have been allowed access to the restroom. It sounds like this manager needs to address these problems she has with Market Night customers with the city of Redlands and provide to her sick customers the dignity and respect to use the restroom while waiting for their prescriptions. read more

After years and years of going to this pharmacy, I'm finally changing because of the parking. I can't stand it anymore. I'm in fantastic health and can walk a good distance, sure, but tbh, I don't want to. They need to have CVS allocated parking. The only thing I ever want to do is run in and get my mom's prescriptions. I shouldn't have to park across the entire mall parking lot to do this. I can't imagine what elderly or disabled people have to go through to find a parking space. The pharmacy itself isn't that bad, some times long lines. The store is clean and the people are friendly. But this review is for the parking mainly. You lost a customer. read more

I went in for some cough medication and I was trying to suppress my cough since everyone is paranoid about the coronavirus, and then I started having a cough attack in the store and in a panic I grabbed the first water bottle I could find and one of the workers was kind enough to check up on me, a really sweet man. He checked up on me a few times to make sure I was okay and he didn't freak out that I opened a bottle without paying for it (obvi I paid for it after) but I just thought it was a very kind gesture especially with all this hype about the coronavirus I was surprised the guy wasn't scared to go near me. Anyways I just wanted to leave a review and thank the store for having amazing hardworking employees that care about their customers, it literally made my day. Also on the side sometimes they have amazing clearance sales, I got 28 dollar vitamins for under 2 bucks (clearance sale plus a coupon). read more

Although a few of the clerks are VERY nice, most I've noticed appear unhappy and are busy being distracted from customers. I'm here patronizing your shambles of a store in a depressing, closed, bankrupt mall, but NO, talk to your coworker about your plans for after work. I'll wait patiently till you're done chatting so I can checkout, permanently. I can normally look over things like the peeling and stained linoleum tiles, or the tired sagging shelves in some of the aisles, but my experiences here have consistently urged me to not return, and I no longer do. I once went in to buy headphones, and the glass cabinet where they are stored is locked, there is a red button you push and this automated speech sounds alerting staff that a customer needs help where you are standing. I stood here confused and waiting for someone to appear for nealy 10 mins. As I glanced to the front of the store where workers were "working", they were having a conversation while one of them texted on her phone. Nice!! I am heavily pregnant, so I waddled up to the front counter and stood there unnoticed while they continued to chit chat. They might as well have been sipping lattes, filing their nails and flipping through magazines. I did not appear on their radar at all. I finally asked if I could get some assistance. One of the ladies said she'd be right over there. Sure she would. I waddled back and actually sat on the bottom ledge of the shelving, and continued to wait. Keep in mind I have now been in this empty store for 25 minutes, trying to purchase -one- item. When she did show up she had a large ring of keys, tried a few of them, mumbled something to herself about having the wrong set of keys, and disappeared again. Didn't say anything to me, or acknowledge me at all. At this point its becoming quite comical to me, as the light that "a customer needs assistance" is still flashing uselessly over the aisle. Clerks are just going about their own business, literally, so obviously this system works well. No wonder I was one of a total of about 4 customers in the store, it is not only a displeasure to shop here, it is an inconvenience. Whoever the manager is, take note of the maybe 2 employees ( a nice young man and middle aged woman. that I've encountered anyway) that actually TRY to be pleasant and do their jobs, and get rid of these other unhelpful self-involved liabilities you call employees. There are plenty of people that need jobs right now, who would be more than willing and HAPPY to be employed and actually be of assistance. read more

Huge CVS but understocked and not pleasant... Pharmacy is very convenient and allways very helpful.

This is the worst pharmacy. Took over an hour to fill a simple prescription. The pharmacist couldn't find me through my insurance. She told me to go home and find my updated card. The one I handed to her was old but still valid with the same member number. She was making a phone call while helping me the whole time and then proceeded to attend to the call while leaving me standing there not knowing what to do. I finally stepped aside to call my provider and see if I could get info from my updated card that they might need to look me up. My provider said they should have been able to find me with what I had given them but gave me all the updated card info anyways. Got back in line. This time a younger man who actually looked competent helped me. He looked as if he was having better success finding my insurance when the previous woman came back and took over for him. I told her I had the updated numbers and she completely disregarded me. She then made a phone call to my provider and was able to get the info she needed. She muttered that she could have helped me before but she was busy on the phone. I then had to get back in another line to finally pick up the prescription. I always seem to have problems when I go to this particular CVS pharmacy. I realize that the pharmacists are probably over worked and encouraged to multi task but the way this particular employee wasted my time was unacceptable. read more

If I could post negative stars I would. The customer service and timeliness of this pharmacy is appalling and horrendous. I had prescription called in before 2pm in the afternoon. I arrived at 9:30pm to pick it up and of course to stand in line for 30 minutes because they move slow as molasses there...and not only have they not filled it but they don't have it on stock AND won't get it in until two days later! Did I mention the medication was time sensitive?? Yeah I was livid. The best part of the entire piss poor service was the way staff acted like it was my fault and I needed to find an alternative solution. So I spent my morning the following day (yes all of the pharmacies were closed and I was unable to get it filled) trying to find the medication I needed. Will not EVER fill another prescription or even purchase goods from this location. read more

One of the worst stores ever this goes to the cashier lady who kicked me out right as i walked in saying i was under 18 because of market night she just assumes how old i am but i try to show her my id to prove i was older but she wouldn't accept it and said it was fake when clearly it wasn't read more

This store is ok. The staff are friendly and they've always had in stock what I came in for. The only negative thing is stragglers out front pan handling, and lots of hypodermic needles scattered in the parking lot. read more

If I could rate them lower than a one star I would my wife and I shop CVS constantly and actually we do it throughout the country this is the only 1 that we've ever been to that we've been treated this rudely . August 3rd around 6:00 p.m. walked in and was going to pick up a few things we needed. I was going to use the restroom quickly before we started shopping. I went to the pharmacy and requested the restroom key. They sent me to the front of the store. The white haired women in the front sent me back to the pharmacy. After I had gone back and fourth several times the lady in the front told me no one's allowed to use the restroom on Thursdays.... really that is what she said after being sent back and forth several times. We live in Arizona and stopped there along the way. We don't appear homeless or on drugs. Needless to say we bought nothing and left. On the way out two young men walked in the store. The white haired woman told them no one under 18 was aloud in the store. Please support people that love their jobs and do them well. Spend your money anywhere but this CVS. read more

I uploaded pictures of my kids into the CVS website on Friday evening. They are supposed to be part of a Mother's Day gift. Saturday, I got an email confirmation they were ready to be picked up. I went in this evening to pick them up and three people looked, and could not find them. They had no record of my order number in their system even when I showed them the email on my cell phone saying the order had been completed. They seemed confused as to what happened but had no sense of urgency, and no suggestion to fix the problem other than to bring all the digital photos into the store. They weren't rude, but didn't care and seemed indifferent to finding a solution. His final response to me was "sorry for the inconvenience, I usually don't recommend submitting picture orders through our website." Good to know.... In closing, I (and the employees at CVS) don't recommend you use their online photo service. If it makes any difference, this is the first time I've ever posted anything on yelp. I created an account because that's how angry I am and how ridiculous their photo service was. FYI: It's 2016, I do all my banking online, I should be able to order a dozen prints online. read more