Today was the 3rd day in a row that I called to refill a rx and was told that their system is down. To quote the converstion: CVS "I can take your info and try to put this through as soon as our system is back up" Me "ok- here is my info..." CVS "So when do you want to pick this up?" Me "Whenever it is ready" CVS " I have no idea when this will be ready." read more

This place is ridiculous! Long lines and completely overrun with indigent people (outside and in) dumped out of the nearby hospitals. This is NOT a SAFE place to shop or fill prescriptions! If you are forced to come here and encounter indigent/apparently homeless individuals please contact the City of San Diego's HOT #(619) 446-1010. read more

It seems like I can't get everything I need at one store all at once! Except if I go to Target or Wal-Mart. But I'm often lazy, and want to do everything withing a mile radius of home, you know? For the most part, I think that CVS has a better selection of health and beauty aids than the Rite-Aid on Robinson. Also a better selection of greeting cards - somewhat. Where are the Hallmark stores around here? Sheesh. I go a few days before father's day (which of course is usually a day or 2 around my father's birthday), and there's NOTHING. Maybe a card that a 5 year old BOY would send. Customer service is...eh? Limited? They're not rude, but they're not going out of their way to be nice to you. Except for the one girl I dealt with in the photo area - she was very friendly. The area where this CVS is creeps me out a bit. A week or 2 ago I went at around 7 or 8 PM and there was a crazy/drunk guy in the parking lot, babbling on and on. He had just been kicked out of the store, and the staff was threatening to call the police, and he was ranting about that and making semi-threats. All the pharmacies around here are pretty much a pain in the ass to get to (as are most things in Hillcrest during any time except the middle of the night, it seems), but it is what it is. (I don't think I've ever gotten a prescription filled, so I can't comment on that.) read more

I like to shop here as opposed to the grocery store sometimes because it is faster (for beauty products only of course). Service is hit or miss. There is a cool guy with black hair and glasses and he is prob the best. He is chill. The oldest gentleman there is pretty much a nightmare. The night manager is lazy and incompetent (at least last time I checked). AND DON'T YOU DARE TAKE YOUR PRESCRIPTIONS HERE!!!!!!!! It has nearly pushed me to end my life. The first couple of times I thought surely I'm on camera because this is just crazy. I am pretty patient but after waiting half an hour in the drive thru and another 30 min inside I just left. The medication I was picking up was antibiotics that I obviously needed so after that I switched to Community Pharmacy in Hillcrest on University and have loved my life ever since. read more

Ran across the street to this CVS to grab a drink while I waited for my burrito to come out of La Posta and everything about it just seemed so complicated! There's a door in the corner, but it's not an entrance so you gotta keep walking a little further... bathrooms were gross and have to be opened by an employee... and the self checkout screen doesn't pick up my touch when I try to pop in my phone number! read more

Who is the blonde woman passing out coupons in Cosmetics? She is rude, loud and obnoxious. She says hi how are when you leave the store. Offers no help in finding items. read more

A 24 hour location...including the pharmacy. Being from out of town, this was a slightly difficult location to find. We had a horrible time finding the medication that our doctor at home called in for our son. We didn't end up getting to this pharmacy until the next day, but when we arrived, the prescription was ready as promised, and the technician was friendly and got us through the process quickly. We'd never had this medication before, so we had a consult with the pharmicist, and he was very friendly and knowledgable. He was very helpful and made us feel very comfortable starting this new medication and being away from home. I highly recomend this location to the locals as well as out of towners. A piece of advice for out of towners though...call ahead for directions. We just used your standard map and the address and got a bit turned around. read more

Not bad, nothing great. I stopped in to pick up a beverage before heading to the hospital. The south side of Washington street usually has some shady characters. I would be careful. read more

OMG what a nightmare parking lot. Pharmacy is slowwwwwww. However, you can phone in a 'scrip and pick up at the drive through and that does make up for some of the hassle. That being said make sure your XM radio subscription is up to date because you can end up with a 15 min wait at the drive through line. Inside the store is downright freaky - as other reviewers mentioned the mentally ill contingent is well represented. However, it's still a CVS store so it's clean and well stocked so you can get your stuff as long as you ignore the guy sitting in the pharmacy chair talking to no one (or maybe he is talking to you)... read more

Dear CVS, I have finally reached my limit. (Please see prior review) I have an appointment with the DFEH in 3 weeks. I spent close to 30 years drafting DFEH/EEOC complaints for others in the course of my employment and know a complaint when I see one. Remember my prior review after your messed up pharmacy refused a valid prescription and I ended up in the hospital due to your negligence? Well, they never took it out of the system and now my insurance will not fill it until it's cleared up with CVS. It appears to my insurance that it was filled on 10/13 with a 90 day fill. I NEVER received that med and they just did the same thing. I was told it was one med and when I got home it was a different med than what they told me. They filled a medication that I no longer take do to an adverse reaction. They did the same thing with the above referenced script in October. When I got home I had 2 scripts of vitamin d in the bag and it did not have a leaflet or info with the script attached as is customary. The store is refusing to fix it. They're more concerned about being right than the welfare of their customers who get their medication filled there. Tonight my BP is 146/183 and my heart rate is 136 as this is a medication that may kill me if stopped suddenly. The numbers will continue to rise and I will be in the ER by tomorrow if not tonight. Your actions and refusal to correct the situation has caused me great harm. This is was all so unnecessary. To the "gentleman" that responded to my last review, thanks for nothing. This man scheduled a time to call me to discuss this matter and than never called me. You Sir are part of the problem. I've begun transferring my scripts to Walgreens. This CVS has continued to harass me. read more

Taking care of business and this location had all the things I needed. Only issue I had was the parking. Was worried I was going to get a ticket in the paid parking lot next to them. Not sure it has a grace period for customers or not. read more

CVS Pharmacy - Taking care of business - Drugstores Near Me - SAN DIEGO, California

Not enough cashiers need help. Nothing else to say stop then for 10 minute transaction took 1/2 hour

This review is regarding the pharmacy only. I, like many other reviewers, am at a complete loss to find some reason why the pharmacy staff continue to be employed. Is this the place CVS sends all of the people that lack any sense of care for how they treat customers. I called in a refill and asked if the drive through was operational again. I was informed that I needed to come into the store due to one of my meds. I went in a few hours later to pick up my Rx and asked if it was new policy to require some meds to be picked up in store only. I was informed it was not. I asked why the person I spoke to in the phone told me I had to. The cashier didn't know because she was unaware of such a change. Even though the pharmacist could clearly hear the conversation she said nothing. I then asked to speak to the pharmacist, France Lam, and while walking to the counter she said she told me I had to come in to the store and it is not store policy but she wanted to see the person that had this Rx. Please note that there was no note for me to speak to the pharmacist and my transaction was complete. I could have left the store minutes earlier if not for investigating why I was told to come in. So I asked the pharmacist why again and was informed that she needed to confirm that the order was picked up by the person it was issued to. I show my ID when picking it up and it has always been fine before. Even though France could clearly hear my conversation at no time did she ever approach to make any confirmation like she said was her purpose. I can only assume she wanted to put me on display for all to see the guy with this Rx. So I asked agin why I was singled out if no other customer had to do this and it wasn't store or any other agency's policy. She again tried to conjure more lies and fabricate something that could be plausible but she couldn't because there is just no possibility in the entire universe what she did was acceptable and although I'm not a lawyer, I question the legalities of requiring a customer to come into the store so she can look at me. Especially since she had plenty of opportunity to perform any appropriate duties but chose to stay behind the inner counter and never attempt to take any action for which she said was her reasoning for requiring me to come in. My question for CVS is why is a person like France allowed to falsify policy to satisfy her curiosity? Are you so desperate for employees in this store you would risk noncompliance with laws established under the ADA? What will you do to ensure no other customer has to be subjected to the humiliation and blatant bias I was forced to endure. I will be discussing this further with corporate customer service but won't hold my breath I will be treated with the slightest level of respect all humans deserve because all the reviews that have been posted here have not had an impact to improve them so far. I have never received adequate service from this pharmacy but will say another pharmacist, Chris, when I was also treated like dirt from a different employee, tried his best and came close but when he can only apologize for the outrageous behavior of another employee, what can be expected? I'm sure the drive through sustains this store when it clearly treats its customers with little regard to their dignity and care. No more will I allow my convenience to influence my actions and expectations to be treated like I am a person. We all deserve to receive service that upholds decency and respect for all regardless of any diagnosis we may be battling. read more

Sher (not sure if thats how you spell it) in the Pharmacy was incredibly rude to me when all I had was a simple request. I will not be going back to that CVS after years of using their services. read more

Pharmacy tech is very rude has no customer service I asked to speak to the manager and he screamed no I'm not calling a manager.Also had an attitude I asked him if there bathroom was working and very bad attitude read more

Overall: I am always greeted quickly when I come here and even the security guard acknowledges me. The store is clean and well organized. The only bad thing is that the bathroom is a hit or miss, but I don't blame them given the condition of the surrounding area. The pharmacy is hectic but everyone tries their best to get everything done. Pharmacy: This is NOT FAST FOOD, they are always busy since there's a hospital nearby that sends everything to them at all times of the day and they have to make sure everything is correct for the safety of the patient. If you think it's taking too long, then go somewhere else and hopefully you won't end up in the hospital when the person working on your meds is more concerned about being quick instead of being correct. The phones are always ringing and there is nothing they can do if they are caught up with another patient and can't get to the phones right away. Maybe if people would stop being lazy b*tches and actually walk inside to get their drugs instead of forming a line in the drive through that is longer than Best Buy's on Black Friday, then service wouldn't take as long. Maybe you wouldn't have to take all these meds for your diabetes and weight if you actually took a few steps every now and then. A lot of these reviewers are laughable and wouldn't last 2 seconds if they were thrown in there. read more

Came in at 12:30 midnighto pick up a script and there is a line going on forever . The pharmacist is chatting w a patient for a long time and sort of ignoring everyone . He doesn't seem to be able to prioritize, or to get the fast things first and then the slower things later. They need to either hire another pharmacy helper or do some efficiency training Addendum: they told me they have delivery when I asked, but when I asked them to sign me up it was the old "do it online". ... yea so, went to sign on and you have to buy a care card, went to buy a card for ten bucks plus recurring charges , then tried to sign up and It still would t work . When I tried to ask pharmacy to help they brushed me off like a body crab. Next I wanted to cancel card to get out of forever recurrent charge , took me an hour and a half of on hold w multiple hang ups . Don't get sucked in delivery sign up didn't work for me . read more

I'm so happy with this pharmacy! Not only is it 24/7 and there is a drive-through but they go above and beyond in customer service. I go there myself for my medicine but today I had to work with CVS regarding a family friend with serious mental illnesses. Long story short Kristy in the pharmacy did the most to help us. She researched what happened and why his meds went missing, she called his insurance to try to get a bridge supply and then when that didn't work, helped us get loaner medication. I'm honestly shocked a person in such a busy pharmacy took the time to be so helpful when it wasn't their problem. His old pharmacy is who messed up the medication but CVS fixed it. Thank you Kristy and her manager! You've got yourself another pharmacy customer. read more

Worst pharmacy ever..... my doctor (my boss) called me an rx for 800mg IBUPROFEN at 9:30AM. I walk in on my lunch at 1:00... rx is not ready. They didn't fill it bEcause they are waiting on my insurance info??? Since when ? I told them I have Kaiser insurance so I'll just pay out of pocket. He said it'll be ready in 20 min. I had to go back to work so I left. I called the pharmacy an hour later to see if it's ready and the rude snarky pharmacist said "we will text you" I informed her that's what they said at 9:30AM and it's now past 1. She said yeah we're still getting in it Ready. GTFO OF HERE !! I was in excruciating back pain and couldn't get 800 ibuprofen... like the most low grade shit. My friend gave me some she had.... and guess what it's 5:00pm. Still no "text". Don't waste your time. Please go literally anywhere else. read more

For as busy as they are, this is an A+ pharmacy. I'm sure there are other good employees but the one who stands out for me is Johnny who helped me resolve an insurance problem. Above and beyond. Also had a pharmacist come out and help me find something on an isle. Never seen that befor. read more

I came in on Christmas night to get essential health products as this was the only store open at the time in my area. My review has to do with the employee at the checkout. The male employee first of all did not have a mask on over his mouth and nose. When I walked up the employee was rude from the beginning. He complained to me that "all you guys are last minute shoppers in the store tonight (in an angry tone)" even though he said it was 30 minutes until closing and there were maybe 8 people in the store. The employee saw i added a food item to my purchase and he said "what is this Christmas dinner?" The employee scanned my items and he charged me $6 for a bag fee when I didn't even need a bag and also SIX DOLLARS he didn't notice he added onto the transaction. The employee got very annoyed that he had to redo the transaction and scan my items again. During this time he was panting and breathing straight on my face with no mask. He then put his mask on and by that time I was ready to leave. This employee and this cvs sucks. read more

Fairly certain this is the worst pharmacy in San Diego. Corporate greed has made them understaffed. I'd recommend finding another pharmacy that doesn't drag their feet on every order. Rite aid is a block away and has a friendly staff and work quickly. read more

Made the MISTAKE of going to CVS today. All the employees have been layed off. Had to fight with the Self Checkout machine for 5 minutes to buy an Expensive item that is cheap at other stores. I've decided to Not Shop here any more. BOYCOTT CVS read more

Love this CVS! Everyone is so friendly and the items I'm looking for are always in stock.

3 hrs for dental antibiotic and rinse to be filled. What a joke! Also, the pharmacy staff don't appear to be too smart. This might explain the long wait. I will fill my future prescriptions at another CVS pharmacy. Waste of my time!!! read more

I know I shouldn't yelp when I'm angry, but at the moment I'm too angry to care. Which circle of hell is inhabited by rude, smarmy, condescending lying people? Cuz whichever one it is, this CVS is smack dab in the middle of it. I used to like CVS. SO much better than Rite Aid. Aisles laid out in straight lines, at least. Not so much after tonight. Arrived at 10:10 PM to pick up two prescriptions of Lisa's that had been sent in via computer by the urgent care doctor a little before 9. Stood at the pick up area for several minutes without being acknowledged at all. Finally the tech (Kevin) comes over. I tell him I'm here to pick up prescriptions and give him her name. He looks in the hanging bags, no prescriptions. He tells me the doctor maybe didn't send it in. The doctor is a personal friend of ours, so I'm pretty sure he did. Kevin then looks in the computer and can't find Lisa. He asks if we've been there before. I say I have, but I'm not sure if she has, and I give him the insurance card. He asks if she's my daughter and then blinks at me when I tell him she's my wife. He then looks in the file for the prescription and finds it. He tells me it's "just now come in", but when I look it at I can clearly see that it came in at 8:57. I double-check - that IS an 8 and not a 9, right? Yup - absolutely 8:57. He finagles the computer a bit and hands me back the insurance card. I ask him how long it will be and he says 20-30 minutes. So I go fart around the CVS. Actually, I go read People magazine. Hmmm...Christie Brinkely's ugly divorce. Mishca Barton's ugly headbands. Is it wrong to find Vanessa Hudgens hot? Hmmm...anyway... 30 minutes pass and I go to pick up the prescriptions. Remember that I need to bring home water and go get it. Step from the carpet onto the vinyl in front of the refrigerator case and my feet fly out from under me and I land on my ass, with my hand in some water (I hope it was water) on the floor. A customer comes and asks me if I'm all right. I am, but the wind's knocked out of me and my toe hurts like hell. While I'm getting my breath back, an employee walks up. What happened? Well, not only does your pharmacist not know his ass from a hole in the ground, but I just fell in the wet spot on the floor. You guys need a sign when the floor is wet. Silence. Then walking away. I call after him - no, I'm fine thanks...as I haul myself to my feet. I take two steps and it happens AGAIN. And now I'm WAY pissed - not only did they lie about when the prescription arrived and leave a wet floor with no sign, but I just fell on my ass TWICE in 2 minutes in front of people. I go to pay for the prescription and the water. The shift supervisor walks up. He's twelve...maybe. Ma'am? What happened? I just fell on my ass on your wet floor over there - twice. He goes to investigate. He returns as I'm signing the credit card slip. Ma'am - I don't see any wet floor over there. Would you show me exactly where? That's interesting, I say. Why is it interesting? Because it sure was wet when I fell on it. He tells me he hasn't seen any reflection of water and he's dragged his foot along the floor and hasn't felt any. I resist telling him where he can put his foot next, and show him where the water was, mentioning there was no puddle, but just a few drops. Then I tell him about the prescription that "just came in" an hour and 15 minutes after it actually did. He asks me if I need an ambulance or medical attention for my injuries. I tell him no, but that what I will be needing is a new pharmacy, as I'm not planning to return to this one. Ever in this lifetime if I can help it. read more

This is THE WORST PHARMACY EVER! Be smart and take your business elsewhere. Customer service in the pharmacy is horrible. They take on way too much customers an then can't handle the work load. This place doesn't deserve a star! read more

This is the worst cvs in the history of cvs. This is the 3rd day I'm in here trying to pick up my prescription and apparently the girl from last night cancelled it all together and sent it back to stock? For what reason? I have no idea... From the beginning: Switched insurance, tried to fill prescription, was told to wait until insurance went through to cvs, insurance goes through, cvs calls me to tell me my insurance was accepted and they had my refill ready, I get texts every day for a week saying it was ready, I finally have a chance to swing by for pick up, they tell me I can't get it without my actual insurance card in hand, next day come in to pick up with insurance card, I'm told the person from yesterday cancelled my refill and now I have to wait until they can fill it. Their response "you should have called first to have it filled" wellllllll guys I freaking couldn't cuz I was told I needed to prove my insurance AND I was unaware that this idiot cancelled it all together without telling me! Thank god this isn't something I need to survive or else this place would have literally been the death of me. Thank god there's one competent person in here, Vanessa, who was able to enter my insurance and start the process to have my prescription filled. If this was the first time something like this happened sure that's fine every place has its issues, but gee wiz, this seems to be a reoccurring thing! This place always messes up my prescriptions and refill orders! It amazes me! I'll probably have to start sending My prescriptions elsewhere simply to avoid this cvs. read more

Not the best neighborhood...but a great and only place in Hillcrest for 24 hour prescriptions and pain relief for my chronic knee injury. Thank you. read more

To the guy behind the counter... http://www.youtube.com/watch?v=uijnGTq4wgI

Probably the trashiest looking CVS I have ever encountered. I compare it to a younger sibling's room, or if you never had siblings, a little kids room. The layout is sloppy. There were big patches of empty shelves and it seemed the employees didn't care to give any sort of customer service other than to make sure nobody steals anything important, maybe it had to do with coming in at 11 p.m., but still, nobody is ever going to feel welcomed to your store if you can't even make eye contact or smile. CVS is still a descent convenience store and we got what we needed. But compared to other locations, I rather not come back to this one. read more

Poor service. I stopped in to return 2 - $2 items and the cashier, Lupe, treated me like I was trying to defraud CVS! She said because they were clearance items, they were not refundable. I told her that no one told me that at time of purchase just 2 days ago. She then said she'd do it "this time" and made it sound like she was doing me a huge favor! Get over yourself lady! I'll be avoiding this location in the future. read more

WORST pharmacy in SD, hands down. The pharmacist Rana is extremely rude and unfriendly. She does not care if you get your medicine or not, she is just plain old RUDE. read more

I hate this store. On many occasions I have tried to go to it because it is more convenient and each time my experience is worse with the pharmacy. The pharmacy is a mess, they lose prescriptions, you will wait and wait and wait for them to tell you they don't have a prescription for you. I once waited and came back almost 8 hours before they told me they couldn't fill one of my Rx at all. I have not had one good experience since it changed hands a couple of years ago. I go across town (out of my way) to go to Walgreen's. read more

It is the most horrible customer service in the pharmacy, specially with Tanya. She was very rude and was unpleasant of having us there, she look lazy and sleepy, her attitude was just horrible and look like she was tired of her job. I will not come here again. read more

The pharmacy at this location is staffed by liars. I was told my prescription would be ready in half an hour and that I would get a call as soon as it was available; after an hour, nothing. Calling in resulted in repeatedly being asked to hold due to "someone is already holding." Considering I was kept on hold over five minutes every time he called I don't see how that is possible. I finally got through they said the pharmacist was fulfilling the order and that it would be ready in 15 minutes. When my wife went in and picked up the prescription she saw that the order had been fulfilled half an hour earlier. The only reason they manage to get business is that they're the only 24 hour pharmacy in the immediate area. read more

I received a text that my prescription was ready at 11:30AM. I arrived an hour later to pick it up and was told that it was already off the shelf. Not sure how an hour is too long to pick up a prescription. The lady (Ramona) was very rude and said they could fill it again but it would take 30 minutes. I was really put off by her condescending attitude especially since it was an error on their end. read more

Black male front attendant was very rude after I went to the pharmacy and asked for an attendant to the front. As he stated "I saw you walk up and put your things down" in my personal oh opinion wouldn't that mean that someone wants to pay and check out very rude and seems to hate job. 10/29/17 2:58am according to their system. The pharmacist was nice Asian man read more

The worst part about this CVS is the cashier Lupe, who considers a customer as a burden.

This has to be the WORST CVS anywhere (and I've been to my share, all over the place). Not only do they have a long wait to pick up your prescription (even at 2am), but they also have some of the worst (and sometimes just plain non-existant) pharmacy customer service. Add a parking lot that is tiny and often full, and the "colorful" characters that hang out outside, and you've got a place that you should avoid unless ypu have no other options. read more