It's a standard CVS, with a decent selection. I've had to use it a number of times in the past couple months, and while there's not really anything "wrong" with it, they're check out is soooooooo slllooooowwwwwwww that it just makes the experience terrible. Doesn't matter what time of day. You'll have 1 person ahead of you, only 1 check out station open, and the process of getting out of the store will take AGES. read more

Im a loyal pharmacy customer who has filled here for years. CVs has made thousands of dollars off my insurance company. So yesterday the pharmacy had permission to give me my prescriptions a day early for my international trip. Today they can't find the permission. I'M NEVER COMING TO THIS SKANKY PLACE AGAIN SO HELP ME GOD. read more

The store itself is good but the pharmacy is a nightmare. There is always a line, always. There can be 10 people working and still only one cashier and one at the drop off area. Tjey have also had multiple issues with my provider and billing (never had an issue anywhere else). I'm honestly switching insurance companies so I do not have to come here because the process is a headache. I recommend Hillcrest Pharmacy which is where I will be going back to. read more

I would give it 0 stars of it could. Customer service is absolutely awful. The branch that we usually use to fill prescriptions didn't have the medication for my daughter so they sent it to another location but neglected to tell us which one. I gave them a call to figure out where to go to pick up the medication and after being on hold for 37 minutes, on the phone, they disconnected the call. I have been waiting at the branch now for 45 minutes for them to process the insurance, which they already had on file. I will take my business somewhere else. read more

Just stopped in to get a prescription filled and the tech told me my insurance didn't cover the medicine so I would have pay. I asked are you sure? Never bother to recheck my insurence information. I said ok and fill it please. I got on the phone and my insurance was active. they did cover the medicine. So I handed the phone to the tech she had entered the numbers wrong. Never apologize for her mistake and just had an attitude. What gets me is that if you can't enter the correct numbers ito the computer for insurance coverage. how can you find the right medication to get if you're that incompetent to double when the customer ask the first time. Bad customers service. Don't come here they suck. read more

Well they say location is everything and in this circumstance it holds true. The few times that I have visited this establishment has been at night either late after work or in the evening on the weekend. Each time I just never felt safe in the parking lot and wouldn't recommend anybody going there late in the evening. Definitely a lot of unsavory unstable people roaming around constantly outside and inside the store. As for the store itself it's very compact aisles that are close together nothing feeling like there's any rhyme or reason to how the store is laid out. The last time I was there I needed some hair care products and what I was looking for had been located on the bottom shelf. As I pulled it out and the three others behind it they were covered in dirt/dust. Clearly no one had been cleaning and this product had been on the shelf a long long time so I put it away and left the store and drove down the street to the competitor. read more

This location is almost always out of the important items, is very dirty and the staff is not at all helpful. I sure hope their management cleans up this location. Just because it's inner city does not mean it has to be dump. read more

This store is well organized and I have found the employees very helpful. It is clean and I have never had a problem with getting a prescription filled. When I have called ahead of time to see if there is a certain item in stock, they will tell check and let me know what aisle to find it in. Compare this to Rite-Aid and there's a world of difference! read more

The pharmacy is unreliable, and the pharmacist are rude and unhelpful. I agree, the parking is horrible.

It would be difficult to run a pharmacy worse than this place. First thing, I tried to get a refill for a prescription that was out of refills. The automated system told me that my doctor would be faxed with a refill request. I called a few days later because I was never notified, only to have a CVS employee tell me that there was no such request. I requested the employee fax the office, and they said they would. On top of that, I also tried to have the system send a fax. I called a few days later, only to be told that they hadn't heard back from my doctor. I called my doctor's office (which has given me perfect service in every occasion) only to hear that they never received any such fax. The office said they would fax in a refill. I have called CVS several times over the last few days, and each time a CVS employee has told me that they had no such prescription. I talked to the doctor's office today and found out that they sent it in 5 days ago. I called the CVS again to check (not there), got rather annoyed on the phone and told them to check more properly. Predictably, after "looking into my file" they still didn't have anything. It's been about 2 weeks now and I still don't have my meds. I will never be going to this place again. read more

This is a very nice little drug store. But I do have two gripes. One is that they never have ALL of my pills. 8 out of 10 times, I have to come back the next day for them to give me the rest of my prescription. Which is very inconveinent and very irritating! My 2nd gripe is that even if I call my prescription in that morning, it's usually not ready when I get there in the later afternoon. So I have to stand and wait, which is not good because I take care of my 93 year old mother. So I sometimes don't have the time to wait, which defeats the purpose of calling it in. But the people there are lovely! They couldn't be nicer or more helpful! They have very pretty gifts which they change around so you see different merchandise every time you go in there. They also have a nice selection of greeting cards. Overall it's a wonderful little store. They also have a much larger store down on Rosecrans, but this one is right by my house. read more

For me, this is one of the places where I go there to grab a couple quick items because it is so close to my place. It looks very disorganized, appears dirty sometimes. Would love to give it more stars just can't because of how it looks. read more

Such a dump. First make sure you don't trip over the homeless napping in front of the place. And you will be slammed with "Give me some change" or "I want a cigarette". If you don't give them something then they yell insults like calling my wife a cunt bitch. Well once we get in the store we had a prescription to fill. Anyway got it fill it was for hydrocodone. Anyway signed for it and left. We head to the door as we reach it the in store guard stopped me and accused me of stealing. Got that sorted out and once he was satisfied that I didn't steal anything I was allowed to leave we went to lunch. After eating I went to take my meds I noticed the medication didn't look like what I was given in the hospital. My wife looked it up and it was Tylenol 800 mg. I found out they do similar to each other. Anyway we head back and tell them and what do they say to me. I am told that I switched them because I am a pill seeker. Screw this place find a different pharmacy. read more

If I could 0 stars I would. The slowest pharmacy ever. Painfully slow. Go to Walgreens which is a block away.

Cashier Lupe is very rude and does not know their company's coupon policy. All the other associates are very helpful and friendly!

This CVS Pharmacy is terrible. Their staff say all the right things but do not smile. They lost two prescriptions called in by doctor and then acted like they weren't at fault. Being open 24-7 is very convenient but not at expense of good customer service. Moving prescriptions is always a hassle, but I'm trying Hillcrest Pharmacy because they are local and community service oriented. read more

I think I have read most of the reviews and get it that the customer service absolutley sucks at this CVS......but are the RX correct? I read that some have been lost, others take forever to fill, but are the customers getting the right RX and the proper counseling. Each and every one who had such trouble with their RX should have asked for the corporate 800# and given them a call to register a complaint. I did that at a Walmart pharmacy. I took in a new RX. The girl said sign here (I read what I was signing first). It said I had refused counseling. I wasn't even asked. This was a new RX, I knew nothing about it. I refused to sign, she refused to give me RX without signing, but never offered counseling. After calling, it was not the first time that had happened. Store and pharmacist were "written" up. Pharmacist was later fired for same thing. Are you signing without proper counseling? They are supposed to look for reactions with your other RX etc. Some people can't even read the pamphlet that comes with it. Poor service when it comes to your RX can be dangerous. Call corporate. Maybe it will start to change. read more

This pharmacy has simply gone from bad to worse. It takes forever to get someone on the phone and when you do, God forbid you ask an actual question, they clearly don't have time to talk to you. Not at all helpful, rude, no phone manners at all. I will be transferring my prescriptions elsewhere, my money can be spent where someone cares and has time to assist me. read more

They must have new pharmacy personnel. Everyone is helpful and cheerful now.

After waiting in a 10-15 minute drive-thru line to pick up my prescription, I was informed it wasn't ready, and to park and come in and wait for 15 minutes. After strolling the store for 20 minutes, I stood in line for another 5 to see if my prescription was ready, only to find out the drive-thru window clerk had never input the prescription to be filled. They informed me it would be another 20 minutes. No apologies, no customer service- just point blank "you'll have to wait." After over an hour in line, I was able to pick up my prescription that had been confirmed as received the day before. Worst pharmacy experience in SD to date read more

Honestly, the worst ever. Somehow they never, ever, have the prescriptions ready, never get the fax from the doctor, basically nothing is ever easy!!! Go elsewhere. read more

The worst pharmacy in San Diego. Don't ever send your scripts here. They cannot follow directions even after you've told them three times. I won't bore you with specifics and the thought of explaining the horror I had to experience in the 5 phone calls made to this pharmacy makes me want to rip my hair out. I needed a drink after dealing with this pharmacy. STAY AWAY. Drive the extra mile and go somewhere else. read more

I had to make a quick trip to buy a thermometer and had a credit to which a stocky tall blonde clerk was less than cordial and forgot my request for Winston cigarettes I had to get in line again and this time I was deferred to the evening store manager a medium size guy with grey hair and mustache. Much to my surprise I found him to be of the same sort of temperament and gave me good reason for me to take my business in the future to the new Walgreens on University just down the street from a store I've done business with for years read more

I took a friend to this pharmacy that hasn't been in the country a long time and had just spent most of the day at the ER. I get it that it takes time to fill a prescription. However, they told me it would take 30 minutes and after about 40, I asked how much longer it would take. They then picked up the prescription off the counter like it had been waiting there for 15 minutes. It's bad enough that they charge for parking after one hour, but I don't want to have to worry about being charged for parking because they forgot that my sick friend and I were waiting. read more

Worse experience ever I will not be back. They contract "VSS Security Services". The security guard who refused to provide name, was extremely rude harassing my boyfriend and I. Following us on every aisle provoking my boyfriend. We finally got fed up and decided to speak to the manager on duty, "Isabel" who has no customer service experience at all. While we tried to explain our issues and concerns, Isabel allowed the security guard to be disrespectful to my boyfriend and I. When we asked for Security company's contact number, Isabel refused to provide that information. Security guard kept wanting to speak over us stating, "you're all talk, do something" and manager did absolutely nothing about it. Security guard is very unprofessional and definitely needs to perform more training. I am very disappointed with the way we were treated. read more

Worst drugstore in the area. I came in on Saturday, January 14 in the morning (around 10am). The manager (Blond, wears glasses) was a total b****. I came there to buy somethings. I shopped online and found some great deals. But when I went to the store the prices weren't the same. So I had to show the sales associate and the manager came and matched the price. But as she left she said "There's a reason why the prices are cheaper online." She said it in a rude way, while walking away. It seemed like it was such a hassle to match the prices or to tell me why the prices are different. On top of that I asked another sales associate for an application for their rewards card. She gave me the application but did not give me a pen. I asked for a pen and she said she didn't have one. How the heck am I suppose to fill an application if I do not have a pen? Anyways, I won't be going back here with this type of service. Rite Aid is just one block away and every grocery store has a drug store inside so I guess I'll go to those places instead of this place. I'd advise others to do the same. read more

If you are up to being treated like a second class citizen, which by the way is a prerequisite for being employed there, then by all means, take your business there. The pharmacy staff consists of all the lowest scoring students of pharmacy clerk programs that are being offered. They are extremely rude and obnoxious (no names mentioned...Vanessa). Take your business to Walgreen's where you will be greeted by professionals and treated like a human being rather than dealing with the scum sucking employees at CVS. read more

I have used this pharmacy for many years, and it has gradually worsened, today was it, they could not find prescription that was called in for me, so I asked health care provider to call it in again, I was standing at counter when this occurred and I was told it would take 15 minutes, I stood in line again to pick it up, tech in background said I am working on it now, but she proceeded to have a conversation with a coworker, they obviously are friends, were laughing, and talking. Finally 1 hour and 15 minutes later I picked up the prescription, and that same tech says, you poor thing you have been here so long! What the H_ _ _! I am transferring my prescriptions. Its too bad , yes you have to battle the homeless that hang out in the parking lot, but the store itself is well stocked and the employees in the store are very nice and helpful. read more

This pharmacy sucks. Put a prescription on autofill despite me stating I didn't want that. Taking over a day to fill a common prescription, not because the pharmacy was out of pills, that was the arbitrary date set. I've used CVS in other locations and everything was fine. This one is awful. read more

Went there tonight to ask the pharmacy a simple question. Mind you, it was 10:30pm and two people were working in that area and I'm the only person at the counter. The woman ignored me for a while then said she'd be right with me.. All the while doing literally everything she can to avoid helping me. Eventually a man (young asian very nice) finally saw me and asked what I needed. CVS, please weed out the morons at the pharmacy (Ive been here once to pick up a prescrption, never again!) and replace them with people like the man I encountered tonight. I'm sure he won't last long, he can do better. This review doesn't involve the wonderful non pharmacy employees. They are very helpful, personable, good at their jobs read more

The pharmacist that I spoke to this evening is an absolute moron! I called suffering from a severe migraine and asked which medications I could combine (that my neurologist prescribed due to my 10 year history of migraines). She was very judgmental and condescending (called me "poor baby"), telling me to take some benaydrl and take a nap! I CAN"T sleep because my head is freakin pounding you idiot! I will never call here again-they need to find a qualified pharmacist here. Guess I'm switching to Walgreens! read more

See, I wasn't aware that Hillcrest even HAD this bad of a location so I can't say that CVS fails at life when they are filled with crazies walking in all of the time. They're probably coping as well as they can, lol. I ended up here because my normal CVS wasn't carrying my prescription for some reason. The store itself seemed clean and normal, totally fine. Picking up my prescription was weird. I paid for it and signed and was set to leave when I was told that I had to speak to a pharmicist before I could go (even though I told them that it was a routine prescription). Since there was no little thing on the floor asking people to stand back for privacy (I wonder if they just had new carpet put in?) some old lady wandered up to me to chat. The pharmicist never came and after standing there as long as I could take it, I just walked out with my prescription. No one stopped me. read more

Would use this pharmacy strictly because of its convenience but after the last two experiences-NEVER again. The pharmacy doesn't know anything, is rude and on top of it incompetent. Most recent was I physically went in and gave them a prescription to be filled. The tech got on the computer typed in the info etc. and said it would be 15-20 min-mind you no one was waiting-but whatever. Went to dinner came back 2 1/2 hours later to pick it up-sorry we don't have any in stock! Me-did you not check that when I dropped it off? CVS-We check your name contact info insurance plan and whether we can fill the prescription. Me-So you knew you couldn't fill it yet you told me to wait. CVS-no it doesn't tell us we have it in stock only if we can fill it. Me-OK could you not call me to tell me you don't have it? You have my number. CVS-yes we have your number but no we did not call. No sh**! The time previous I called in for a refill-knew they had to contact the doctor to approve refill-gave them 3 days timeframe to pick it up. Called the doc office for heads up CVS will be calling for approval-the doc's office (a friend) said we'll call them instead. Went in to pick up at apptd time-CVS-when did you call this in? Me-3 days ago. CVS-did you bring it in person or use the phone refill? Me-I just said I called it in-that would imply a phone refill. CVS-this required doc approval. Me-Yes, I knew that, that's why I gave it 3 days and my doc office called here to approve it-I checked with them. We have no record of that or anything. Me-Bye-going to Walgreen's. STAY AWAY read more

Very rude staff. I just had the wrong medication sent home with me. If you walk in with a problem they will address you and then ignore you. It is, as if they ignore you, you will eventually go away. I refill prescriptions here twice a month and I am officially done with this pharmacy. I am a very understanding person and I never write complaints, but something needs to be done or fixed. Whether it is a pep talk or a change of staff. I am referring to the pharmacy staff only. I have not interacted with the store staff. read more

This CVS is a specialty pharmacy and I've only had to deal with them by phone but they are the best! I don't have all the names of the pharmacists I've dealt with but theyve all been wonderful. Yesterday, Joanna helped me and was able to get my medicine delivered the same day. Plus she called my insurance company and got them straightened out. Thank you so much! read more

This review pertains to the pharmacy. Very kind, understanding, and professional staff. Had a hiccup with my insurance carrier with meds that are imperative to my well being, and they (CVS) always act as a liaison between my physicians prescriptions and the insurance (HealthNet) company pertaining to coverage / cost; it is very appreciated and should be duly noted. read more

Not helpful at the pharmacy! I had my daughter asleep in the back seat so I couldn't come in she saw her and yet she kept telling me to drive around 3 times I am so fed up this is not the first time. I'm better off with mail order or another pharmacy. read more

The 3 stars only go for the regular check out employees and the security staff. They are awesome, but the surrounding area and occasionally the store are filled with crazy people. I feel bad for the employees! read more

This place is a freak show run by MORONS. I called to make a change to a prescription order I had placed online (change one of the prescriptions from 30 to 90 days). They couldn't find any record of it on the computer. I called the online phone number, and they in turn called the drugstore. After much haggling, the drugstore was finally able to locate the order. I got a phone call from the CVS online people telling me the prescription would soon be ready. When I went to pick up the prescription a day later, they only had one of them ready (with the original 90 days instead of 30) and no record of the other one. They offered no apology, nothing in terms of "we've made a mistake." I'm telling you these people are FREAKS--with a very unsightly appearance. They wanted to get restart my order, as if I was going to go through any more aggravation with them. I immediately transferred my prescriptions out to Walgree's. read more

Absolutely the worst pharmacy. Besides the filthy outdoor area and plethora of homeless the service is the worst part of it. I took in a prescription on a Tuesday at 4, was told it would be ready "within an hour." Went back at 6:30 and was told "sorry, we couldn't fill it-it's out of stock." I asked when it would be in stock and was told "tomorrow morning." Went back the next day at 5 pm and was told "sorry it's out of stock." I said that that was what I was told yesterday. She responded with a shrug. I was leaving town so I asked them to transfer the presciption to another CVS-was told at first "we can't do that' but after explaining to them that that was the only way to get the prescription filled and after a 15 minute wait she said it was all taken care of. The next morning I called the CVS pharmacy where I was traveling to and was told :"no we don't have the prescription, it's being filled in Hillcrest." I drove back to the Hillcrest store for the third time, and was told "we don't transfer prescriptions, we still have it on order for you, but it's not in yet." End result-they now say just go to the local CVS when I get to where I'm traveling and they'll know to fill it-because we can't transfer it with the computer becuase there's a problem and CVS IT help desk needs to get involved. They could care less about customer service/satifaction, let alone the cleanliness fo the store and surroundings. Drive somewhere eles or be sorry. read more