Clean and convenient. This location has a friendly staff and tons of parking. It's easy to find what you need and be on your way. Be back soon. read more

CVS Pharmacy - When you need a little relief, CVS has all the things you'll need to feel better - Drugstores Near Me - SAN MARCOS, California

I have been using this pharmacy for years- never had an issue until "CHEYENNE" started working there. Very rude, flippant and stood at the window less than 2 feet away from her and she ignored me, even after respectfully trying to get her attention. She denied my Rx even though she was holding both my prescription's in her hand with total $ due- told me I had to wait 20 more minutes for her to re-verify the amounts due. Rather than politely explaining the situation to me she was very rude, I told her I was in a lot of pain, and she told me I could just go fill the Rx elsewhere. I called and spoke to manager after the incident and manager apologized for her behavior. Cheyenne- very rude and horrible customer service! CVS Pharmacy San Marcos Rancho Santa Fe Rd read more

This is the absolute worst location I have ever been to. It's dirty. Disorganized. The pharmacist is rude, ignores the customers and brushes them off. The "stoner" behind the desk is flippant and "forgets" to notify you when your prescriptions are ready. Then, when you're ready to pick up your prescriptions, they suddenly have to "go on break." Then, when you come back another day, the clerk behind the desk, "Merette(sp?), is cussing and chatting with customers about how to make Meth. Actual, cussing out loud in front of customers, talking about how to make drugs with Sudafed. Each employee behind the counter of the pharmacy seems like they're wanting to fight. They all have attitude, even when you're trying to be patient, and they all seem annoyed at all the customers. If you need a pharmacy, you should go elsewhere if you want to be treated like a person. read more

CVS Pharmacy - Signs says they "care". Have NEVER felt cared for in this location. - Drugstores Near Me - SAN MARCOS, California

I had horrible customer service at this store yesterday and as a result I have canceled my Extracare Plus, will not visit this store ever again, and likely will quit CVS altogether for an alternative. On speaking to people and doing some research it seems what I experienced was not just down to individual staff rudeness bitt more a symptom of overall CVS issues people across the country are experiencing, especially related to poor and under-staffing. That said, there is no excuse for individual store assistants to be unprofessional and rude. read more

I cut my hand and went to CVS to buy hydrocolloid bandage that I was told would heal my hand quickly using medicare otc card to pay for it. Instead of healing my hand, it made it much worse. The bandages were $7.60. Instead of doing a refund with the reciept the clerk told me I had to take a store credit....for a store that is overpriced and I'd end up losing more money because what I bought wouldn't come to that total. Wasted 15 min. with CVS customer relations only to be told they didn't even have to do that, she said I should have been offered CVS bucks....WTH? They rip off seniors and should be ashamed of themselves! read more

CVS Pharmacy - 4 days after using cvs hydrocolloid bandage wound not healing - Drugstores Near Me - SAN MARCOS, California

They closed before 11, and I really needed last minute medicine. I CANT BELIVE SUCH A THING. I'M ON FIRE

The lady on the phone was SUPER rude. Answered with an attitude. Seemed in a rush and didn't want to take the time to help. I get it - it's the holidays but get some customer service. Rude ....... I'd fire her. read more

I couldn't find my medication in all the nearby pharmacies and my online pharmacy was out of stock as well. My stress level was going up so I decided to call every single pharmacy within 20 miles. I left bunch of messages and a very sweet young lady returned my call from this particular CVS. She said they had one box available (which is what I needed). I asked her to hold it and that I would have my doctor send my prescription to them electronically. They put a rush on my prescription as I had told them that I was going to be leaving town. Every single person at this pharmacy is welcoming, professional, helpful and very informative. I've gotten my immunizations here before as well. I liked how helpful and professional they all were that I will begin using this pharmacy regularly. read more

Review of their pharmacy bot. This AI BOT is horrific! I honestly believe it would be easier to get in my vehicle and drive to the store and make my inquiries in person. Truly frustrated. CVS, do better. read more

Just a heads-up: if you're a person of color, especially if you're Black, you may be followed around the store. At self-checkout, employees might go through your bag under the pretense of helping, but it's clear they're checking to see if you stole anything. The racial profiling is obvious and deeply concerning. And to the CVS worker in cornrows that "helped us" hope you get that raise you so desire. read more

New and old employees need to learn customer service skills. They are extremely uneducated on current conforming of LGBTQ+ patients and discriminate against them. Me and multiple people have found this to be an occurrence, unfortunately. Tolerance needs to be taught, which is disappointing but necessary. I hope to see management take this under control and fix these problems. read more

The pharmacy is so slow. The cashiers are always helpful but I cannot stress enough that the PHARMACY has the worst service I have ever seen. I have seen elderly women berated by the middle-aged blonde Manette or whatever. This woman is so unnecessarily rude to both other employees and customers. She is obnoxiously loud and uses foul language in front of customers. I have called corporate about this individual already and next time I go in, if she is acting with the same behavior, I won't hesitate to call again. It's rare when I think someone should lose their job over stuff like this, but I am not exaggerating when I say this person needs to be fired. read more

I recently moved to LSM and prior to the move have always had great experiences with CVS for vaccinations, prescriptions, and miscellaneous purchases. Unfortunately, I have had bad experiences with this CVS. I went in early September for my flu and 2nd shingles shot. Unfortunately, the person who administered the shots, hit my cartilage and I developed SIRVA (Shoulder Injury Related to Vaccine Administration). It has now been over two months and after visits to Orthopedic Dr and physical therapist, I am still in pain and have limited motion in my left arm. Today, I went to pick up some prescriptions related to my injury and decided I should let the CVS Pharmacy Manager on shift know why I needed them. Having a career in HR, my first response would always be "I am so sorry you are experiencing pain in your shoulder", NOT "Did you report it?" And then hand me a card with a number on how to do that. Absolutely no empathy at all. This was after I waited in a long line to pick up my prescription and then was told I needed to have a "consult". Another 10+ minutes later I spoke with the Pharmacist (Manager) who didn't provide any new information to me. I will not return to this CVS based on my last few experiences. read more

Today I went in to pick up a prescription.....CVS Ranch Sante Fe Rd. Got there early and waited for them to open. Tons of laughter behind the steel door and when they finally came out to open the pharmacy not one smile was seen on anybody's face. I was picking prescription for a friend and after being given a few nasty comments, I was told to step aside to get his insurance information, etc. which i did. Once she entered info she told me that it would be 15 minutes before it would be ready.. All I said was I have got a Flight to catch and I would have been willing to wait until she started with "everybody needs everything right away, everyone is taking a flight...etc,......really took me off guard. I couldn't believe I was being treated this way. She could have said I am sorry and i will get it too you ASAP......But no, her nasty came out instead of customer service....So I said I guess I'll have to wait till Monday to pick it up and left. She obviously hates her job and hates dealing with the public... The pharmacy needs to be shut down read more

The pharmacy lines are so long every single time you come here it doesn't matter if it's lunchtime or not. My advice would be getting your meds sent to Savon over across the street at Albertsons! This place is pathetic!!!! read more

I've picked up several RXs here before and it's been hit or miss with the pharmacists. Most of them can significantly benefit from learning some empathy and basic customer service skills. In particular, this weekend we had two NEW prescriptions filled. Fernando checked us out without even a "hello" or "how can I help you?" He just stood there waiting for us to walk up, without prompting after having a heated exchange with the customer before us. She was upset because he had failed to ask her for any insurance, causing her to have to pay more than necessary. Similarly, he never asked us for ours. Nor did he even ask us if we wanted to go over the new prescriptions with a pharmacist. Instead, he continued to talk LOUDLY about filing a complaint with CVS regarding the customer in front who had called him out for his lack of communication. He and another worker went back and forth about it. Entirely unprofessional, and it resulted in then us also having a less than complete experience with our own pick up. No "thank you" or "take care," "have a nice day" either. Just handed over the RXs and my partner said the common, "thank you" before Fernando responded with, "you're welcome." Yeah, okay, thanks for doing literally the BARE MINIMUM with someone's prescriptions and allowing them to leave without any sort of actual help. Great. read more

CVS y mas on Mission, Really upset that they don't stock up on my medication which I get filled every month. They ended sending my prescription to the CVS on Rancho Santa Fe. I was really upset because it's really far from my house and 2 they don't have drive thru. And to top it off I got there and the same thing they had to order the medication because they were out. When you're in pain, you don't want to be chasing your medication! If you deal with chronic pain, or any on going health conditions you build a team ! And a trust worthy pharmacy is a must! How are you supposed to know that after your Doctor does his job and sends the monthly prescription to CVS pharmacy, they don't order enough to make sure it's refilled in time. Like I said I have been goin every month! So it's not a random prescription! As Pharmacist they should know how painful chronic pain is! And what's worse if you suddenly stop taking a medication it causes other side effects! For this reason I left to a smaller pharmacy. Where I'm treated as a patient who will suffer if they don't do their job! That's too bad ! Because I have been with them forever! I truly wish I didn't have chronic pain, but it gets easier when you have a caring team on your side ! read more

I have been on hold for the pharmacy for almost 2hours. This is outrageous. This is not the first time either. HIRE PEOPLE- while I'm writing this, IM STILL ON HOLD. UPDATE- I hit the 2 hour mark. read more

CVS Pharmacy - Pharmacy hold time - Drugstores Near Me - SAN MARCOS, California

The CVS pharmacy on Rancho Santa Fe Rd San Marcos needs to be avoided at all costs. The line is at least 12 people in line all the time. The clerks are very rude, and the place is dirty. The online program they ask you to sign up for is not updated. It takes a very long time to get them to answer the phone and when they do they are extremely rude...especially the women who works there. She claims they are doing everything to help me get a prescription that was sent in over a week ago that I need in order to breathe. I get alerts on my phone that I call in on and when I did, she admitted they are not correct and the message is outdated. I reached out for approval from my insurance and they called it in yesterday. Still nothing. I will be leaving them as soon as possible! read more

Really appreciated Nathan Watts, the cashier, when I was looking for a couple things. He was also very nice and knew what he was doing. Great employee CVS ‼ read more

Gabriela at San Marcos CVS displays extraordinary patience and kindness to help my mom and I with a complicated purchase !!! Please give this employee a raise !!! This is what builds customer loyalty!! read more

There is currently a medication shortage of my medication and I have been calling CVSs all around who have been able to provide me if it was in stock or not. Except this one who refused to provide me that information. If you wanna send your prescriptions here on a whim and a prayer it's in stock, god speed! read more

Horrible pharmacy. Don't waste your time coming here. I was trying to transfer my prescriptions through the app and it wouldn't let two of them go through. So I called and got a lady on the phone who was literally too incompetent to answer my question of....How do people transfer these meds? Seems like a simple enough question. Not for this place. Her being annoyed with my frustration hung up on me. When I called back I got a guy named Chris on the line who was also unable to answer the question....How does someone transfer these meds? Customer service is NOT their thing. Knowledge is NOT their thing. People don't go to pharmacies for a haircut and highlights. This is peoples health they don't seem to care about. If you like headaches and jerks....this place is for you. read more

Store coupons don't work, cannot return unopened items I just purchased, and old rude angry cashiers are scary. They are not helpful at all. Miserable shopping experience. read more

Horrible experience. I came to buy a few things. Ten people in line to pay for their things and cashier was nowhere asking for assistance. I begged the pharmacy to ring me up. A tech refused to ring me up regardless of the issue happening in the front end of the store. Such a bad customer service. Shame on you cvs for refusing help for someone asking for help. I work in retail pharmacy and that I would never deny anybody sale where I work. If only rite aid was was around me was close I would rather go there where they are very helpful. read more

I just don't know why I continue to come here the customer service is terrible. The pharmacy always is the worst. Prescription get called in and hours pass and you show up and it hasn't even been worked on. I have been told my prescription will be ready in 5 minutes only to wait 30. Today I came to pick up my prescription and my insurance needed to be updated. I advised them of it and was told it would be done in a few minutes. I left after waiting 30 minutes they hadn't even gotten to it yet. So no medicine. Very frustrating read more

CVS Pharmacy - Drugstores Near Me - SAN MARCOS, California

You guys need to tell your employees to mine there own business if they see a service animal I was denied by your Girl employee??????? I'm disabled and my service animal is trained to walk with out a leash and by Law I don't have to have my service animal on a leash I have to make sure she's under control and she's not bothering nobody the only person that was Bothering me was your Girl employee she went Out of her way to tell me I have to put my service animal on a leash when I know my Rules I have to follow to keep my service animal Safe and my service animal is A Really service animal I Didn't feel save with me taking my Service Animal to CVS at San Marcos ca close to Lake San Marcos CA I hope they right people SEE THIS BECAUSE I DID NOT DO ANYTHING WRONG THE PERSON WHO DID IS EMPLOYEE WITH CVS AND SHE NEED TO BE TRAINED ON WHATS A SERVICE ANIMAL AND WHATS NOT A SERVICE ANIMAL BECAUSE SHES GOING TO PUT HER EMPLOYEE IN THE HOLE OF LAW SUITS IF SHE KEEPS IT UP HOPEFULLY IF I GO IN I BETTER NOT GET HARASSED BUY YOUR EMPLOYEE I want to put negative stars on here but It don't let me SO YOU GUYS DONT EVEN DESERVE ONE STAR read more

It's close by business park, the high school, and cool residents in the area of Lake San Marcos it has all the medicine you may need this time of year when you have a cold. Staff is nice and able to help you find a selection. It's also close by to some of the best north county Asian restaurants. When you want fresh produce in your food and want to warm up stop by Onnys Thai, Pho San Marcos, Sushi Station, or Panda Garden. read more

CVS Pharmacy - Always a good place to go this time of year when you have a cold and need some medicine. - Drugstores Near Me - SAN MARCOS, California

Snotty new staff. I got there 5 mins before closing. I was unable to get there sooner. I understand that it's annoying to have a customer that late, but they were not closed yet. Still I got a snotty pharmacist who said, "we're closed" in a condescending and rude tone. I can't stand that attitude. It closes at 7pm, not 6:55, not 6:57...7:00 pm!!! IT'S YOUR JOB! Whether it's annoying or not! I'm so tired of the lack of customer service in this world. read more

They have extensive wait times. My prescription was faxed in. I called 45 min later and was put on hold for 13 minutes. I was expecting the news that it was ready. Technician informed me they hadn't even started it. I said I need it in 20 minutes - or forget it. Technician said, "well come on over. The line is long. By the time your up, it should be done." I went grocery shopping and arrived about 30 minutes later. Still a long line. Oh well. Lucky I'm not so sick I can't stand in line for 20+ minutes. read more

CVS Pharmacy - Hurry up and wait in line. - Drugstores Near Me - SAN MARCOS, California

This pharmacist is slow! I waited over 2 hours to get my husband's prescription filled, post surgery. During that time I saw at most, only 6 people pick up prescriptions. Not until I asked for my paperwork back so I could go to another pharmacy, that would actually fill my prescription, did this incompetent pharmacist fill my prescription. I relayed this experience to a friend of mine, who also has used this pharmacy three times and agreed it is a slow and mismanaged pharmacy, Do yourself a favor and pick another pharmacy. read more

I have used this pharmacy for years, but the new pharmacist I have spoken to over the last 3 days was the rudest person I have ever spoken to. I put a transfer Rx order on the cvs app with all the information required. I received confirmation from cvs by email. Later I got an email from cvs asking for me to contact the pharmacy. When I did this woman repeats they do not have a request. She actually hung up on me when I tried to explain. I went around and around over 3 separate calls with no conclusion. I have no clue how to resolve this. I called my Drs office and the other pharmacy who said they would send the transfer. I will never go there again. read more

In all fairness I have to amend my review. I moved my prescriptions elsewhere but my husband still gets his meds here and I pick them up. There has been a turnover of Pharmacy folks and I have to say my last several trips to pick up have been like day and night. The customer service has been kind and welcoming and I appreciate it greatly, so giving credit where credit is due. read more

Just moved to the area and I have always loved CVS. Unfortunately, I have not had many good experiences with the pharmacy. Long lines, one technician at the register and pretty incompetent at that. I had three new medications that needed a consultation with the pharmacist and did not get one. Manager needs to be aware of situations with this department. They are not helpful nor friendly at all. Will have to look for another pharmacy. read more

I visit the CVS pharmacy because of its convenience to get back on the interstate. But one thing I do not understand is one particular employee...a younger girl who works the cash register and stocks the shelves. I have never encountered anyone as rude as this one person since I've moved to California. As a matter of fact, being from the deep south where prejudice is expected, I definitely did expect to receive it from someone here. Rude, disrespectful, rolling her eyes and dint even want to give me my receipt, I guess she didn't to take a chance on touching my hand. I'm disappointed as a citizen, as a small business owner of this type of service and of the personal stereotypes that were applied upon me, I guess because of my color. I will never visit this CVS again. I'll drive to Vista or Carlsbad before I go to this one that's actually working walking distance. Ethical training should be administered to the staff at this store. This is unacceptable and this community is not built on such disrespectful gestures. read more

I'm sorry. As new to the area in the past year, I think I'm used to more personalized attention at my last pharmacy.

This CVS got a make over a few years ago but the inside already seems a little outdated - i'm pretty sure the updates were all outside and cosmetic. Whatever the case, I don't mind this CVS. It's somewhat near the house so I'm able to pick up a few misc. items here and there. I personally don't care for how they have their cashier desk set up though - and this goes for all the CVS' in the area. Where does the line start and end? And while I've never seen two cashiers working at the same time, it just seems like it would be a disaster if busy. This strip mall shares space with random small restaurants, a new Del Taco and even a Citibank. The parking lot is never full so you can get in and out of it quickly. For a busy intersection, I'm quite surprised this CVS isn't busier. read more

Can I do less than one? I have tried CVS photo centers twice at two different locations. The Carlsbad by the mall lost my image and almost refused to pay me back. This one I sent in 22 images and they claimed I didn't click the right button. I called the help center online and they walked me through it so I DID. They switched me between two women who acted like they have zero idea what they were doing as well as they said my pictures I ordered would be delivered in 7 days when I talked to them on the phone saying I needed them Saturday. They were absolutely rude and acted like I was an idiot. CVS needs to up their standards of how customers are treated. I'd they complain that they have rude people all day I understand why. I am NEVER shopping there again. Ever. read more

Once again I write a five star review for this CVS. It is incredibly busy, has a drive-through window and a shared parking lot that is very difficult to navigate and always crowded. I am consistently surprised by the speed and accuracy with which my orders are handled. The staff is warm, engaging and incredibly helpful. It is a pleasure doing business here and I must specifically call out Tyler, Annette, Andrea, and Caitlin for their enthusiasm and helpfulness. read more

Been going to this location for years..... Every time I come in and ready to checkout there's always a line of people and 1 Cashier usually....The 1 Cashier never calls for "backup cashiers"...Never know why!....So hence having to wait in line for quite a while!.... Store itself is nice....the Workers at this location needs to be a lil Faster or more Customer Service friendlier. read more