This Smith's Pharmacy location is impressively bad. They cancel prescription refills without any…read morenotification or explanation. If it's an insurance issue, fine. But having prescriptions quietly disappear from your account with zero communication is unacceptable. Calling to ask what happened is an adventure in itself. Expect dismissive, rude behavior from pharmacists who seem irritated that you dare to even ask. Somehow, that same attitude extends to doctors as well. When my physician called on my behalf, she was treated with the same condescension, including suggestions that they knew my treatment plan better than she did. The kicker? When I finally transferred my prescriptions, the new pharmacist knew exactly which pharmacy I was leaving... and exactly why. This isn't a one-off mistake. It is a pattern. Do yourself a favor and take your prescriptions elsewhere.

I Requested a specific balloon for my kid and the florist gal went above and beyond to get it in…read moreand call me so I could come by. She is always so kind to us! Olivia is always a super cheerful gal at the checkout area! Thanks for hiring such friendly folks. Also the remodel is looking so good!

my prescription was called in on the 19th of the month and it's now the 31st of the month and I…read morestill haven't prescription man nothing about . Customer services it took five driving trips to get this prescription. I should have just got it in Tooele.

I had the opportunity to be an intern at this pharmacy. It's the best pharmacy that I have every…read moreworked at. The staff are truly a family and treat their patients with the upmost respect and care.

The retail store is so unique and so fun to go to! They have the best gifts and I don't think I've…read moreever left without something in my hand. The staff is always so friendly and helpful. Courtney does such a great job telling me what I need and showing me all the latest and greatest. Don't miss this Hidden Gem inside a Pharmacy!

I was shopping for Easter gifts with my son and, since the store does not provide carts, we used…read moreour stroller to hold several stuffed animals and a book while we decided what to purchase. While changing his diaper in the restroom, my son began showing signs of an asthma attack. He has severe asthma, and I immediately rushed him to the car to get his inhaler. In the stress of the moment, I unintentionally left the store with several stuffed animals still in the stroller. As soon as I realized what had happened, I called the store to explain and let them know I would return the items. I mistakenly contacted the West Jordan location instead of the Sandy store and was unfamiliar with the exact city when asked. I intended to return the items after work at 5:00 p.m.; however, at exactly 5:00, I received a call from a police officer informing me I was being accused of shoplifting and needed to return immediately. I fully cooperated and brought back every item as fast as I could. Unfortunately, despite explaining the medical emergency and my efforts to correct the mistake, I was met with a lack of understanding and was issued a citation. The owner explained she was a mom herself with a child that had asthma so I was very shocked to see the coldness and lack of understanding. I cooperated the whole entire time and apologized multiple times This was an honest mistake made during a medical emergency involving my child. And when I told her that she said "well you were at a pharmacy" as if that's the same as a hospital. I acted promptly per my motherly intuition and I to took full responsibility and returned everything immediately, and I hope other parents can understand how quickly situations like this can unfold. I would never recommend this place to anyone, especially those shopping with young children.

Great location, comparable to a lot of other smiths marketplaces! Clean and organized, easy to…read morelocate items. I tried their dumplings from the sushi bar. Flavorful but over priced, two for $5. Small portions. Nice vegetable and fruit section. Friendly checkout cashier.

They had exactly what I needed! This place is MASSIVE! They have normal grocery stuff but now…read morethey've added clothing, housewares, hair supplies - almost everything you would need. I asked an employee for help and he quickly looked up the item I needed on his tablet and told me which aisle it was on. They keep this place clean and organized. Lots of parking available too!

One of the things that motivates me to review on Yelp is being able to highlight amazing small…read morebusinesses in the area, and Gibson's is one of those small businesses that I have nothing but pure pleasure bring to the world's attention. Gibson's is an independent pharmacy located in a strip mall across from Fashion Place. Walking inside, you're greeted with an open, clean, and comfortable space that feels cozy and welcoming. If soda bars were still in vogue for pharmacies, one wouldn't feel out of place here. The staff is friendly with excellent customer service skills. Anyone who reads my reviews regularly knows that my primary focus is on customer service; everything else is secondary. The pharmacists genuinely seem to care about the people who walk in that door with a compassion that is often missing in larger pharmacies. To those who need the pharmacy once every year or so may not care so much where they get their medications. I know that it didn't matter to me until a few years ago when my life changed unexpectedly through no fault of my own. I was healthy and took great care of myself; chronic conditions through injury or illness never crossed my mind, nor did have any clue that it was possible for one person to be sensitive to so many different types of medications, fillers, brands, and even have issues with absorbing certain vitamins. Dealing with such a thing has been more frustrating, embarrassing, and draining than I have the ability to express. This is important for my review because the staff have been very patient and caring as I bring these special needs with me through my transfer to their business. Chris and Char have especially impressed me with their kindness in making sure I'm taken care of. In a world where people (especially the elderly, chronically sick, and those dealing with chronic pain from injuries) are processed through a conveyor belt-like situation--just another money making product for pharmaceutical companies--this is not only refreshing, but brings real feelings of gratitude that could never adequately be explained in words to someone who has never been in that situation. Gibson's does their best to keep prices low for their customers. I was surprised the first time I picked up a medication just how much cheaper it was than my last pharmacy. Of course, every prescription will be different, but that was my experience. Another plus is that Gibson's is a compounding pharmacy, which means they can hand make prescriptions without certain fillers/dyes/etc., create a liquid version of a medication, and take care of bio-identical hormones for better absorption. Other things to note: a very comfortable waiting area for patients, adequate parking and spaces close to the door, and conveniently close to the freeway. They also deliver (for FREE), do immunizations, can test for flu/strep, consult for medicare open enrollment, and offer a medication sync program to help patients get all their medications filled on the same day of the month (which I know that I am personally interested in!). There is a trade-off when you support an independent pharmacy. It isn't 'conveniently' located inside of a grocery store or a big-box retailer where one can do a 'one stop shop', and you don't get 'loyalty points' for whatever store it might be in. They also have less over the counter items to choose from than a big corporate pharmacy might, though they still have a nice little selection. Some other things to keep in mind are that they are not open late into the night and are closed Sundays. Pharmacies do not all have the same distributors, so if you have special pharmaceutical needs, this is something you would want to check first. Lastly, and this is more of a general consideration in changing pharmacies: there are middle-men called Pharmacy Benefit Managers (PBM for short--I recommend reading up on this) connected with your insurance that have a large influence on what brands and prices you get. If you change pharmacies, you may get a different brand with the lower price. Some people don't care, while others are more particular, but it's worth mentioning on any pharmacy review. Humans are creatures of habit, and we will stick with something we know even if there is something that could be better. That was me. I wish I would have done this sooner. Besides everything else I've written about here, I love that I'm supporting a small, local business; which, in turn, supports the community, and keeps prices low in general through competition. As you can see, I'm very happy with my decision to move my business to Gibson's. My experience in the 'Medical Industrial Complex' has made me realize how important it is to seek care outside of that chugging machine, if possible. When you support an independent pharmacy, your business actually means something to them and you're not just a number. Why not see the difference yourself?

My rating is due partly to a very recent handling of my business, but there is a much bigger…read morepicture so I am not going to begin with the most recent, which certainly was a catalyst to write this.I realize this may affect my relationship with this business, if it can be called that. Just out of convenience, Gibson is also a "compounding" pharmacy.I hope not, but if it does, so be it. Let me also as someone who practiced law over 35 years as a Plaintiffs in employment and labor, and politically and philosophically I in those ways naturally at odds with Walmart as oligopoly and the Walton family as multi billionaires.The current heirs worth billions have never worked a day in their lives and pay no taxes. So, why do I shop there? It is not just cheaper prices. My wife really likes people working, checkers, most of whom are probably immigrants. And also the pharmacy. Everyone believes the stereotypes that big multistage stores are distant and impersonal but cheaper prices driving the poor local businesses into bankruptcy. (I also practiced bankruptcy law for many years.) But, the local business were your neighbors, would recognize you, treat you special, make you feel your business is wanted. You can see where I am going with this. I can only speak to the Walmart Pharmacy on Foothill Drive in Salt Lake City. The head pharmacist and other workers know both my wife and I and call by our first name, they have called us personally about vaccinations and given me information and print out of medicine without my even asking. I have been doing business with Walmart Pharmacy for about 3 or 4 years so maybe about a year or less than with Gibson's. I only go there for the filling one prescription because it was relatively new as to be prescribed and my health care provider recommended it. (Let me be perfectly clear. I do not think for a second that my physician is getting back or anything improper about her relationship with Gibson's.) I cannot say and I am not going to check but I am sure I have been doing business with Gibson's, the local family ownedmUtah business, for over two years. It may be close to three. The vast majority of workers treat me continuously as an unknown and complete stranger. Maybe I should expect that. But, after several months, some of the pharmacists behind the counter look at me as to recognize me and never say a word to me when I come in unless I go out of my way to smile and give them a big "Hello," which earns me a grudging acknowledgement. They have been continuously cold and unfriendly to me. I was in there one time and a fellow I assume is a head pharmacist and who ignores me went out of his way when a middle aged woman came in, maybe a neighbor or somebody who goes to the same Church. That makes a big difference in Utah. What happened recently is I understood for a long time, several months, I could renew my prescription on the 15th of each month as allowed by the insurance company. In June, I let it slide for over a week for several personal reasons. This month, July, I called and renewed my prescription religiously on July 15th. Two days later, I had to call back having not received a text from Gibson's that my prescription was ready to be picked up. I was informed the insurance company had placed a "hold" on my prescription as they had without warning changed the date I could renew as I waited to a later date in June. I do not blame Gibson's that they could not provide me with my prescription during the hold, but they could have easily prepared it. Now, here is where the problem occurred and the continuing delay. It worked out that the hold lasted I believe until July 23rd. The 24th of July was a state holiday so they were not open. They were open July 25. Nothing was done to fill my prescription until Monday, July 28th and it was not ready to be picked up until late yesterday, July 29. They could have easily foreseen that the holiday was coming up plus the weekend so I was facing an unnecessary delay unless they gave me some consideration. Maybe I Am asking to be treated special but that is the difference between a business that gets 5 stars and one that gets 1 or 2. Factor in how they have treated me so coldly over the course of my "relationship" with them.

They canceled my prescription after telling me they would fill it... and didn't let me know!…read more Showed up to pick it up and they told me I needed to go back to the location I used to fill at. (I've filled at the Fort Union location before.) So unprofessional.

Great pharmacy with really helpful people!! I usually pick up my parents' medicines from here and…read moreuse the GoodRx for discount. But yesterday when I went the pharmacist even added another coupon by herself that cut the whole price to half O_O Thank you S-O much!!! Really appreciate your time and help!

Rock canyon pharmacy is amazing! I've gone there for quite a while. They are super accommodating…read moreand try super hard to get things done and get their customers taken care of. I would definitely recommend them.

I love the convenience of their home delivery. The pharmacy staff are very helpful and kind.read more

Pick up was quick and easy. No line although social distance measures were clearly in place…read more Pharmacist was pleasant and helpful in discussing use of medication. convenient to pick up other supplies in the store during same trip.

I always have problems with this pharmacy.... from Covid restrictions to getting my prescriptions…read morewrong. Also spoke with Kyle today and he wasn't polite and left me on hold. I will be switching to one with a drive through and better hours.