I have used this Sam's Club twice for tires, both times with excellent results and customer…read moreexperience. I appreciated the customer service of both Bryan, who seemed to be the supervisor and Riski, who actually provided service to me and paper work. The work to replace a worn tire was done in less than a half an hour. They did not try and upsell me on another tire that had been repaired. I love shopping at this Sam's, as opposed to a closer Costco (which has no aisle markings, but it is well over a 1/2 hour a way.

Ok time for an update. Still Sams much more manageable compared to the business of Costco. They…read moreseemed to address the customer service desk issues and I will say online order pick up has improved tremendously probably due to COVID. I will say Sams has essential items although they probably lack the variety of stuff you might find at Costco. But I like the fact they have the key things I need and prices are reasonable. Here is where my issue lies...my husband and I were shopping yesterday milling about the aisles. And a random guy walks up to us to ask if we are finding everything ok, he's got a logo'd shirt with a name badge on so I assumed he either worked for Sams or was one of those consultant. Well as we say we are finding what he needs under very false pretenses he then starts to ask us about making improvements to our home? Really??? We tell him we're good and go about our shopping. But it was this very shady approach to try and get a sale we didn't appreciate in the least. I'm hoping Sams will send a post shopping survey so I will let the know about this poor experience but I don't appreciate it. If I'm looking for home services I will reach out.

There is one particular Indian woman Pharmacist that's very unpleasant! I recently went to pickup…read moremy prescriptions from this particular location and I walked up to the end of the isle where people usually form the line, and this particular pharmacist looks directly at me. Instead of saying, "someone will be with you," she just goes back to work as if I'm not standing there. Individuals like this with repugnant attitudes should not be working anywhere in customer service!

This pharmacy failed us miserably. my daughter was diagnosed with strep at the urgent care across…read morethe street. We called the pharmacy at 530 to let them know that the prescription was being sent and we would be there in 15 minutes to pick up the medication so it was on the radar since they were closing at 6. I arrived at the pharmacy at 545 with paperwork that had a confirmation that e-prescription was sent at 543pm. They told me that the prescription was not sent in yet. However I am a provider and I know that e-prescriptions are immediate. Disappointed in this pharmacy for the fact that they are preventing access to vital medications.

I wanted to grab some groceries before finally heading home. I don't usually partake in Walmart for…read moremy grocery needs, but because it was so early in the morning in an area I am was not familiar with, it was my best option to get me home quicker. Quick tip, have a list ready to go pick up groceries. Another quick tip, remember to bring that list so you won't have to fight to remember what the purpose for stopping here was. Without everything in front of me, I had to make a list on the run, with items that I knew would make a meal. Hard thing is that every time I would remember an item, I would have to run to a different end of the grocery section. I didn't grab much, but I felt like I was overcharged a bit for some of the items. The total of the bill compared to the number of items just wasn't matching. I know, tariffs, inflation, and what not contributed to the price. But I still feel like the prices are getting out of hand.

Pick up here is horrible. I ordered an item a few hours ago and got the email that it was ready…read more Ive been sitting in the spot for 15 min and no sign of my order. I called the number on the sign and it goes to a message for Dec.

I'd give this place a solid 3 stars, not to mention its open until midnight. This location is…read morepretty big and had a decent selection of the item I was looking for. The store looked pretty clean and things seem well organized. I would have given this place 4 stars but one thing I've noticed in the CVS in Virginia near me is there's no self check kiosks as compared to several of the DC stores. Its somewhat frustrating for me because I lost my extra care card years ago and seriously cannot recall the phone number that it was under at least the self service kiosks you can use the courtesy card so at least you can get the discounts. But that's an overall gripe amongst the various VA locations. Otherwise the staff was courteous and helpful.

This was one of the worst pharmacy experiences, particularly for elderly and ill patients. The…read morestaff appeared disorganized and unprofessional, and the service felt chaotic and unmanageable. There were issues with long lines being skipped and medication handling errors, which is concerning. This location clearly needs proper training and better management, or more qualified staff to ensure safe and respectful patient care.

I love Kelly!! She is the best Pharmacist I've ever met! She is kind, attentive and thorough. I've…read morealso never had a Pharmacist care to learn my name but Kelly did! She's wonderful!! I really appreciate her hard work!

This CVS pharmacy inside the Target Store is absolutely great!!…read more The pharmacist Basma is one of the best pharmacists that I have ever met!! She actually cared and wanted to help me!! She is the absolute best in my book for the help she gave me today!! She is an absolute Rock Star!! Good Job CVS with hiring this awesome pharmacist?? Thanks! Doc!!

I have a few major complaints about the customer service manager, Masooda Alizada. I have been…read moreshopping at this location for approximately four years and have consistently had great experiences with employees throughout the store until now. My first complaint occurred on 3/6/26. On this day I had about 14 items totaling around $76. In self-checkout. Masooda approached my register and began checking my bag to verify that items were scanned. She placed in her code and compared the screen to the contents of my bag. I had not requested assistance, the register was not stuck, and there was no indication of an issue. This has never happened to me before, unless I accidentally scanned something incorrectly and asked for help. Because she appeared new to me, I decided to let it go at the time. My second complaint happened today. I needed to quickly exchange a $2.50 jar of jam for a $7.89 brand. I walked in with the product and asked Masooda if the exchange was okay. She said yes. I grabbed the new item and returned. After waiting a few minutes, she came out and asked for my receipt. I explained I didn't have it and that I normally use my wife's number for the VIC account, and my phone was in the car. She insisted she needed the number. I reminded her this was an exchange where I was paying more, not requesting a refund. Including the Leesburg Harris Teeter, I have never been required to provide a receipt for my smaller exchanges (Refunds: yes). She then mentioned fuel points, which I understood, but I offered my wife's name, suggested she use their VIC card, but she still refused. I went to my car, retrieved my phone, and returned. At that point she began showing me their refund policy. I explained that this was an exchange and that I had previously worked in the grocery industry, specifically with Harris Teeter. I pointed out that she had several options available: looking up my wife's name, using a store VIC card, or simply processing the exchange. She had also just seen me in the store on 3/6. She stated, "Then you should know how the policy works". I asked for her name and Masooda said it's on the receipt. She then tried to lecture me on the policy, and never asked for my ID, which is part of their policy. Thus, I did not sign anything or provide my phone number which she asked. Again, I never had to do any of this for exchanges at Harris Teeter. As I was walking away, I heard what sounded like "Ass" and turned around. She was shaking her head left to right. I walked back and asked what she said. She stuttered, mumbled and then told me to "have a good day". Maybe I heard her incorrectly, but it was definitely derogatory, she did not want to repeat it and was surprised that I heard her. I asked to speak with another manager. She called someone and went into the office. I waited about 10 minutes. Around the 7-minute mark I asked an employee to knock on the office door. A younger male opened the door, briefly spoke to the employee, and closed the door. I waited another few minutes and no manager came out. I called the store and spoke with Jose Ayala, the assistant manager. He was polite and apologetic, although I told him an apology was not necessary. He asked questions and took notes. I asked him to pass this information on to the district manager, Charlie Magaraci. I asked Jose a few important questions. Could Masooda have processed the exchange without my wife's number? He said it is not policy, but yes, she could have. Could she have looked up my wife's name, and I validate most of the phone number? Again, he said yes. In other words, Masooda had several easier, customer-friendly options available but chose not to use them. This situation could have been handled far better with finer judgment. Masooda Alizada needs retraining in customer service and understanding the options available to assist customers. She also needs de-escalation training. I do not want her to be fired; I simply want her to do better. This is where my family and I regularly shop. My family and I will not be back if this is not addressed appropriately.

Most recent visit. I go to check out. Five lanes with lights on and one cashier. A manager…read moreeventually finds the other four employees screwing around in a corner and makes them go back to their stations and splits the line to the workers who are seething that they have been required to...work. My cashier grunts and dead-eye stares at me through the transaction even when I am greeting/communicating with him. The one working the self checkout line swings her arms back and forth for five minutes with a pissed off look, making customers go around her. A third keeps leaving her station to yell jokes at my cashier distracting him. The above doesn't convey the full weirdness and "hostile to working" atmosphere...but yea. Probably the worst managed staff I have seen in a while. Sad because I used to come here all the time and the people were super helpful and engaging. Also, the milk always seems to be like 2-4 days from expiration...

Akina pharmacy has almost killed my dog not once, but 6 different times…read more My dog has heart failure and I had to call this pharmacy every other month since early 2024 due to multiple mess ups. After I had enough and attempted to move my business elsewhere, Akina Pharmacy still CHARGED MY CARD over $150 after I told them I wanted to unsubscribe from their services. If you want good customer service, don't look here. Some guy on the Akina pharmacy phone line even hung up on me twice when I asked for help. Akina pharmacy sent my dog's medication to the wrong address 3 months in a row, even after I called multiple times to confirm the address. Akina pharmacy did not send the medication at proper times and twice I ran out of pills before the new ones arrived. I called to voice my concerns and customer service told me it would get to my home on time. That was a lie. They sent one necessary medication that would arrive on time, but couldn't bother with a second medication that is also life saving for my dog. This is by far the single most incompetent service I've ever used. I'd give negative stars if I could.

I use this pharmacy for my dogs medication and the customer service is always great! In the case…read morethat something goes wrong between vet office and them, they are quick to address it and resolve it which I really appreciate!

This Walgreens is close to my house so I'm always going to the pharmacy. The Pharmacy staff always…read moreknowledgeable and offer great customer service.

The pharmacy's staffs didn't care about their customers. I took my kids for their for vaccination…read moreand they treated my kids like objects. They poked the needle all the way in and hard. I felt bad for my kids. I have never seen anything like that before. I'll never bring them to this pharmacy again. Maybe they are under staff and hurry done with their jobs.