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    CVS Pharmacy

    5.0 (2 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 week ago

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    7 years ago

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    Harris Teeter

    Harris Teeter

    3.5
    (48 reviews)
    3.5 mi
    $$

    My son and I stopped in after a doctor visit to get a cake pop from the Starbucks and while waiting…read morein line, Bharati came over and greeted us and was so sweet making conversation with my son and went and gave him a green balloon to match his frog cake pop! He was so happy and it was such a sweet gesture! Thank you, Bharati! We love Harris Teeter!

    I want to start by saying that all of the other employees I interacted with were great and handled…read morethe situation appropriately. They were polite, helpful, and explained that the issue was simply that the system could not scan the type of ID I had. Unfortunately, the customer service manager--or whoever the larger woman working in the customer service room was--is a completely different story. I was trying to purchase DayQuil, and I didn't have my physical ID with me. That was my mistake. I normally carry my government-issued mobile ID now, but I now understand that Harris Teeter does not accept mobile IDs for this type of purchase. At that point, the situation could have ended with a simple, "Sorry, but we don't accept mobile IDs." I then found another DMV document I had with me and asked the woman in customer service if it was something I could use. Instead of simply getting up and addressing my question, she responded from her chair with a very snarky and confrontational attitude. She started calling several other employees over, asking what I was trying to purchase and what was going on. I told the other employees I was trying to buy DayQuil. She then, still from the back of the customer service area, very confrontationally said, "No." I simply said, "Okay, I'll come back later if I can get my physical ID." At that point, she continued calling other employees over to check the situation, to the point where it felt like I wasn't even being allowed to simply leave and come back another time. I had no problem with being told that my ID could not be accepted. That is completely understandable. What I did have a problem with was the attitude and the unnecessary escalation of what should have been a very simple interaction. Every other employee handled the situation perfectly and simply explained, "Sorry, our system just can't scan that type of ID." That's all it needed to be. I hope Harris Teeter management takes the time to properly train whoever is managing the customer service area box room on how to de-escalate situations and communicate with customers professionally. A customer asking a simple question should not turn into a confrontation or a power struggle. Again, the other employees were great. This review is specifically about the way this particular customer service manager handled the interaction.

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    CVS Pharmacy

    CVS Pharmacy

    2.2
    (52 reviews)
    7.2 mi
    $$

    One of my favorite stores in general. I love the coupons they are constantly sending out. I still…read moreprefer to walk in and pickup the items myself, then place an order via the app. This location is nice because they are large, have more variety and carry a lot of prestige items, some of which are in security boxes. There is a staff member who tries to get me to sign up for another reward card (so she gets her quota I guess?) and whenever I decline, she seems a little upset. I prefer to use my existing account to take advantage of the coupons aligned to my account. There is a Minute Clinic in the back. I haven't had much interaction with the pharmacy, except for one time when I purchased allergy meds and the Pharmacy clerk was able to apply all my coupons and I got it for almost half the price!

    I switched from W*******s several months ago and I have been very happy with this CVS…read more Unfortunately I've been quite sick and have been there more than I would like. My prescriptions have always been ready in a timely manner, they could find them and had items in stock. Once I had to go to Urgent Care just across the parking lot and my prescription was ready when I got to the pharmacy! They were helpful finding me a better price than my insurance on my last prescription. Last winter I used them for immunizations and they were very good at that too. There's a private room so your not on the sales floor.

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    CVS Pharmacy - drugstores - Updated August 2026

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