Due to an injury, I needed a prescription medication delivered that was only available at this CVS in Venice. Both my doctor and I spent hours trying to reach the pharmacy by phone over last night and this morning. After being left on hold for a very long time, someone finally answered and then immediately hung up. Since then, despite repeated calls, nobody has picked up. I've never experienced this level of poor communication at another CVS and was honestly shocked. I would strongly recommend avoiding having prescriptions sent to this location. read more

They always have terrible customer service. There are always long wait times. Got there right at 1:30, waited behind a customer who was at the window, only to be told they were closed for lunch. I asked if they would just tell me if the prescription was there to know if I should wait until they returned from lunch. They did not care. read more

Horrible. Awful. Worst pharmacy ever. I would give zero stars if possible. Terrible service at the pharmacy. The pharmacist is uncaring and cold and has tried to overwrite my doctor's instructions. If you can avoid this place, do. Literally go anywhere else for your prescriptions. And avoid the woman with the curly hair and glasses. She's very happy to make everything difficult, and her smug smile as she tells you she won't help you is awful. read more

The pharmacy managers at this location are consistently unpleasant. The manager/pharmacist with the curly hair and glasses speaks with a condescending tone and is visibly inconvenienced by having to engage with customers. She displays a smugness that suggests that she gets satisfaction from being rude and frustrating to customers. I saw another pharmacy manager shoo a customer away (with a dismissive facial expression and hand motion) who came up to the pharmacy desk after they closed, rather than politely tell the customer it was beyond pharmacy hours. The store itself is sparsely stocked, dirty, and the self checkout is often out of order. I live in the area but drive to the location on 25th and SM, where the pharmacy staff is not hostile and the shelves are stocked. Unfortunately, my doctor accidentally sent my prescription to this location. After waiting in line for 35+ minutes to pick up a prescription, I got the displeasure of having an interaction with the pharmacy that confirmed that the service here continues to be terrible. read more

A new manager again whereas the other one was nice . Kindness especially when the new manager Rubina is taking care of you ! read more

Today, I had the unfortunate experience of speaking with Lauren, who incorrectly cancelled my prescription. I've been a customer at this pharmacy for 1.5 years, but after this incident, I'll be transferring all of my medications elsewhere. On Monday, my doctor sent in a new prescription electronically. Later that day, I stopped by the pharmacy to pick up a different medication and asked about the new one. They told me they hadn't received it. I showed them that it had been sent electronically (how do you lose an e-prescription?), and they said my doctor would need to resend it. I was polite and understanding, even though it was inconvenient, and I called my doctor, waiting on hold for quite a while, so they could resend it. A couple of days passed with no update. Concerned since it was now Thursday, I called the pharmacy. I spoke to a very helpful employee who said it was good that I called. Sometimes prescriptions get backlogged. He told me they'd been waiting for insurance authorization, but now it was approved and in process, though currently out of stock. He said it should be ready for pickup the next day. All good. An hour later, I got a text from CVS saying the prescription was "not eligible for renewal," which made no sense since it was a new prescription. Concerned, I called again. This time I reached Lauren. From the start, she was dismissive and rude. She kept me on the line without explanation, then abruptly asked why I was calling. I began to explain the situation, but she repeatedly interrupted me. When I told her I was just confirming that the prescription would be ready the next day, she again cut me off and said they didn't have it. I explained I understood and just wanted to verify timing. She then told me the only way to check if it was ready was to cancel and resubmit it - something that would delay it until next week. I repeatedly (at least ten times) asked her not to do that, explaining that I had already been waiting all week. Despite this, she cancelled it anyway. When I objected, she refused to transfer me to anyone else and continued to be rude and condescending. She eventually said I could "just fill it somewhere else." A coworker later joined the call but offered no apology or accountability for what had happened. In summary, this pharmacy: Lost my original prescription Delayed filling it even after it was resent Had an employee (Lauren) speak rudely and unprofessionally Cancelled my prescription against my clear request, further delaying it This was one of the worst customer service experiences I've ever had. There was no apology, no accountability, and no effort to fix their mistakes. I will never return to this location and strongly recommend others avoid it. read more

I stopped coming here even though convenient, because its the slowest worst service at pharmacy ever. OMG. Then in Manhattan Village, CVS is so efficient. Like a whole different company. Had to return today to Venice. Never again. read more

This is the absolute worst CVS pharmacy and the only pharmacy in Venice,CA 90291. The pharmacy's employees are impatient, and extremely rude. They appeared overworked and get away with treating one dismissively. Their inventory is limited and their display and layout of the store is sloppy, and much of the merchandise is sub par and expensive. There was only one manager at the front of the store who was helpful and had a relaxed demeanor. Headquarters should conduct a few meetings to improve their customer service, and they should also get better merchandise; they're miles behind Amazon which I don't like buying from and would like to support local businesses, but shopping here and filling your prescriptions is torture!! Our neighborhood needs this pharmacy; get your sh-t together!! read more

I've been coming here a lot recently as my parents are staying close by. Today I went in and waited 5-10 mins before anyone helped me at the front. I needed nicotine lozenges from behind the desk, but the gentleman grabbed and then directed me to self pay. Then he got short with me cause he told me wrong info on filling it out. Then I thought I was done but the payment didn't go through so this guy starts yelling. I wish he would have just gone behind the register like normal. I left and will never go back to this location . The lady who's normally there is nice, this is first time this happened to me there. I left and bought my stuff elsewhere. Watch out, mean people here. read more

Don't be fooled by their coupons. The fine print says coupon is good for non-sale items. But when you chose to buy any item, at least 90% of them have some kind of sales on them. For example: "Buy one & the second is 50% off". read more

This CVS in Venice is perfectly fine. It is in a larger strip mall and you will find parking with ease. The area is not the best, so lock your car and no you don't want to give money to someone who I promise you will use it to buy drugs and no you don't want to buy a bike, it is stolen. Park as close as you can to CVS and you will be fine. The lines tend to be long and the area is not very large so you can end up feeling cramped. But, the service is very nice and they will help you find a drug that maybe they don't have. Wear your mask or you wont be allowed in. read more

Abdul Wajid was very informative and professional and saved me money on my prescription. Thank you !

DO NOT GET YOUR MEDICATION FILLED HERE!!! There are never enough people behind the counter and they are so slow. One person in line in front of me and took my 40 minutes to fill my meds read more

CVS Pharmacy - Counter. This lady have been here for an hour now - Drugstores Near Me - VENICE, California

Worst pharmacy on west side. One hour in line waiting for someone to get back to desk

check, check and double check. If you find an employee who speaks clearly and loudly and actually reads the packages s/he is giving you, make sure you are getting what was prescribed--no more and no less. I have gotten different prices on the same item from different employees, on different days; I have been told by the pharmacist to return the next day and when I did the meds were not there; I was told that they would call me when a pick up was ready and they do not call; I have been told by a pharmacist that a drug is ready for pick up and the woman at the register says it was not (it was); and some drugs are cheaper by prescription and they steer you to OTC which is usually much more expensive for the same item. Go online for a GoodRx coupon, which is usually much cheaper than their regular price. And usually they do not answer their phones. read more

Crazy, tight little parking lot. We were passing through town on a road trip and stopped in to get a few items we had forgotten at home. Older store with not a very good selection of the stuff we were looking for. I decided to use the self check and had issues with it. read more

Two stars for the friendly and attentive staff at the front of the store, and 0 for the difficult, borderline snarky, probably over worked team in the back. Is that a pharmacy you're running? Do you have people to answer the phone? If the answer to either of those questions is no, you need to tell your customers so before their medication gets lost in your system. I know you're busy, but your pharmacy customers are sick. So either staff up, step up, or get out of the game. We're in a freaking pandemic. Show a little pride. read more

RUDE & INCOMPETENT! My wife came home from the Emergency room with a prescription for antibiotics that had to be filled. The hospital sent the prescription to her normal pharmacy on Palms and Sepulvida. They did not have it in stock, but this CVS did so the one on Palms and Sepulvida transferred the prescription. Instead of filling the prescription this pharmacy cancelled it, so it could not be filled anywhere. My wife called her primary care physician to see if he could straighten it out. His office called back saying the pharmacist was rude and hung up on them. My wife has to have the medication and instead of filling it these incompetent Bozos ensured she can not get it filled anywhere. read more

If I could give zero stars I would! The manager KEVIN is so incredibly rude and disrespectful it's unreal. I work in a doctors office and I talk to pharmacy staff all day and this is THE WORST PHARMACY CUSTOMER SERVICE I've EVER ENCOUNTERED. I wish there was a way to report Kevin for his absolutely rude and inappropriate comments to both myself, my insurance and my office manager who all tried to communicate with him in regards to an internal error he had made. I am shocked this pharmacy keeps him... must be THAT desperate! Such a shame. I WILL NEVER COME BACK!!!! read more

A pharmacist named Helen gave me my shingles vaccine today and she deserves ALL the good reviews! It was a Sunday and the pharmacy clearly had their hands very full and seemed to be working with a less than optimal computer and phone situation. HELEN was upbeat, patient and kind with EVERYONE she helped in person and on the phone. Not once did she show any sign of overwhelm or stress, just kept her composure and was a ray of sunshine. Just had to give her a shout-out, because jobs well done in healthcare don't get shouted out nearly enough, and they are not easy jobs. read more

Line is massive long in this CVS, be prepared to wait in terrible agony while trying to pick up only a few items. It seems like they hired people that have no idea or clue how to scan a bar code. Let alone have time to figure out the ways of trying to ask for more help and assistance !! ARghhhH!! Don't get me wrong, I like how this store looks. Pretty urban cool looking wood feel on the outside. But when you step your foot in you are at a whole new place. A place that you really don't want to be in. But you have to !! Avoid this place at all cost. I will defiantly be doing that now ! :) read more

CVS Pharmacy - Wooden cvs - Drugstores Near Me - VENICE, California

Truly excellent experience in the pharmacy today. I transferred my prescriptions from Rite Aid on Lincoln and this was such a pleasant surprise. Everyone was so friendly, helpful, and prescriptions was filled easily. Very grateful! read more

This is a really lousy pharmacy. Their systems were broken this am so we couldn't fill a prescription. The other week we had a different need and their system had wiped our history somehow. I don't know if it's a CVS thing or not but this is our local CVS and they never have what we need, whether it's a prescription or basic supplies (they're often understocked). I won't go there again. read more

The most incompetent CVS pharmacy location. They never have answer the phone. My prescription is almost always wrong. I sometimes have had to some back multiple times in one day. read more

If there is a -10 stars, I would click that. I spoke to this pharmacist as I advocated for my hospice patient. I clearly informed her that we have signed consents to represent my patient clinically and medically and instead she had given me the run-around and expected me to contact the hospitalist who originally prescribed the medication to my patient. I had clearly mentioned to her that my patient has requested that NO CALLS from CVS were to be made to him moving forward as we as his hospice provider are taking over his medical care. (I have called a few days ago to the same pharmacy and informed this young man I spoke with to cease ALL calls from CVS and yet another call was made again today! Obviously these people at the pharmacy has poor communication within their department!) Her excuse for not being accommodating "It's State Regulations!" and basically just hung up on me while I am in fact still speaking. Wow! The arrogance! So for those of you who are planning to bring your prescription here....beware and prepare yourself for rudeness! Reached out to the manager and all the manager had said to me is that they're short staffed. Ok....so that gives Darya the right to be harsh and hang up on me as I tried to communicate with her w my calm voice? I'm simply trying to advocate for my very ill patient and I get treated this way?! I don't get it?! UNACCEPTABLE BEHAVIOR & UNPROFESSIONAL!!!! read more

Medication is never ready in a timely manner. Every time I pick up from this location, there is always a wait and an understaffed crew.

Hannah is the sweetest pharmacist! She administered both of my varivax & MMR vaccines on short notice and I barely felt it. Thanks so much Hannah! CVS is lucky to have her :) read more

I walked in today to the pharmacy because my doctor prescribed small needles to train my ear since I had cauliflower from pro Mma wrestling and jiu jitsu practice I've never had a problem in my life with cvs I just moved around the area coming from Long Beach I use to get a much better welcoming and whenever I needed needles to drain my ear at home so it won't get infected I would reply on cvs but after today I can say il never go to this cvs I'm going to get my needles at another cvs like I had in the past it seems like the lady had a bad day and wanted to have some fun by ticking me off or just not helping me like she's suppose too ,anyways her name is roula I believe and this is the picture of her since she didn't want to provide a name !!! And write it for me . read more

CVS Pharmacy - Drugstores Near Me - VENICE, California

The pharmacist did not ever do a consultation at either the initial prescription time or the refill though I had never had this or any other prescription, as the history shows, and the item caused severe damage. It is known apparently among lay people who actually are familiar with it that one needs extremely specific and careful instructions for this item. Then the other pharmacist (in none of these instances did the senior pharmacist happen to be there) encouraged a rude, impatient woman to stand behind the tape in the Consultation line behind me after I had waited for him to return from lunch, though she had no consultation to do. She stood there yelling at me about her family's medical situation and yelling for the entire store to hear about how she did not desire to wait. She also eavesdropped on my medical situation and yelled about her family's medical situation was more important than mine though mine was actually urgent. The pharmacist rewarded her by filling her prescription as he agreed I should have been given a consultation though none had been offered earlier or indicated as needed. Then the man in line behind the rude woman, seeing how her rudeness worked, also cut to be rung up as I still stood there so that everyone now could hear my medical situation. Then the young woman at the front counter, on another visit, sent me to a store that did not even exist that she insisted was just walking distance further south on Lincoln in Venice, just south of Rose. She said that store had the item I was searching for and this store did not. No matter how long I waited and how many times I asked her to please call the other store that I had just there heard about from her, also on Lincoln, to ask for accurate cross streets, and to check about this on the computer, she insisted that was where it is. I said I had never once heard of another CVS there though had heard about another CVS on Lincoln still in Santa Monica farther NORTH of this store. She insisted that was not the store I should go to. I even told her that I had walked there so did not have my car and had to be up very early the next morning. She insisted that it was very nearby just south of Rose. I walked around in circles, and the entire wasted trip took hours, only to listen to some nice employees at a fast food restaurant at the address she said this CVS was at tell me there had never been a CVS there that they were aware of. I walked back to this store. When I asked about how this had happened, the young woman rolled her eyes right at my face, since she clearly still could not be bothered and did not care. Then her constantly rude supervisor, a woman who is almost always short-tempered for no reason at all, raised her voice at me. read more

This is one of the worse CVS!! Management is rude, prejudice and pushy. Every time I come in there it's a very hostile behavior. Especially from the Indian manager that don't want anyone using the self check out thinking people are gonna steal. read more

The pharmacy is horrible. You're out on hold forever, not properly notified of prescription statuses, there's huge lines and they're very rude. read more

Thanks to Joseph for outstanding service helping me locate my cvs app info! Very professional and great energy!!

I just moved here from Washington DC and was looking at local pharmacies for my prescriptions. CVS is a common brand I've used in the past and so I tried this location. Through multiple interactions it is apparent that this pharmacy is severely understaffed and that fact impacts their service. My interactions are always challenging with stressed pharmacists who can't spend time to discuss my medications, and communication on hold ups are nonexistent. For example I've had a few instances where my script was on backorder and I wasn't able to pick up for 2 weeks with no communication until I called to check in. I will be moving to the rite aid across the street that is appropriately staffed. I hope cvs hires more pharmacists for this location from looking at reviews it seems to be a common issue. read more

The WORST WORST pharmacy in all of the United States.You call them and you wait 1 hour or more for someone to pick up or they hang up. You go to pick up a prescription and the line is endless with only 1 person on duty. I used to go to rite-aid and never had a problem but unfortunately my Insurance Company made some deal with CVS and I can only go there (it's like living in the Republic of Venice Ca) so I am stuck with an incompetent and understaffed place of business. Having been in business for years with some of the top talent agencies and networks around I find the entire process of having to go to CVS just about unbearable. There are no words to describe the inept service of this CVS Pharmacy on Lincoln Blvd. in Venice. They do not even deserve the one star given. MBm read more

No booze? Not even a wine? Or a beer? Nothing? What is a late night CVS run for then?

called in a prescription for some antibiotics from my hospital around 3pm. Some Old Indian guy with broken English gave it 2 hours. 5 hours later they still haven't started & closed at 8pm.... i dropped by to pick up some over the counter pills for someone else. i went to ask about the script & He tried to get it transferred. Looks like allot of people have problems with this place and this person. he needs to go back to his country and help his own. 0 stars for this pharmacist don't go here :) read more

My local CVS is definitely cleaner than most drugstores I've been to. Everything is well organized and relatively easy to find... and the staff is friendly. I had no problem getting the advertised discounts for CVS loyalty card holders. read more

CVS Pharmacy - Drugstores Near Me - VENICE, California

this place is a dump, seriously. I'd say the last 3 out of 5 times i've gone here, some alarm has been going off in the back. Not a mellow alarm, no no no - that ear piercing, like...atomik bomb warning alarm. Finally you get an employee who wakes up from their stoned nap, and turns it off - only to have it go off again 2 minutes later. Ha! Most ailes have some sort of stack of boxes, waiting to be unpacked, and they have Arizona Ice Teas stacked next to Tissue and Beach umbrellas. The long-haired guy who helped me with passport photos, he's nice, hence the "second star" on my rating. Anyhow, drive 3.5 blocks further south, and get a bigger, better, nicer, cleaner and way less clusterfucked CVS - near Ralphs. read more

Would highly recommend using a different pharmacy. The customer service here...while they do try their best...is outrageously bad. I was told to wait 15 minutes while they prepared my prescription, an hour later it was ready. The price I paid was also 20$ more expensive than what they had said at drop off. Trust me, use a different pharmacy. read more

My family and I moved to Santa Monica a year ago and I chose this as our new pharmacy. Big mistake. After a year I think I have given them more than enough chances. Every single month that I fill my family's 3 medications it has been a nightmare. Usually they are out of it and I'd have to wait until the next shipment to come in. God forbid the doctor need to be called, that adds at least a week of back and forth calls. Even my doctor's office has said that the pharmacy is terrible. On top of the pharmacy nightmare is the Lincoln Blvd. crazies that love to hang out here and the practically impossible parking. STAY AWAY! read more