My mother was trying to get a ride to her job but she does not speak English well, and the caller was so lazy and was completely rude to her, not to mention the driver was really late, almost 30 minutes late, making my mom call her brother instead to drive her to work because it turns out the driver wasn't even on the road yet. read more

Please just go out of business and do us all a favor. And you guys wonder why Uber and Lyft take all your business. On Wednesday February 6th my mom called for a cab. Was told "we're only taking medical emergency calls right now." And was hung up on. Yeah, very professional guys. I should of just called her an Uber like I was gonna do. And Wait what? On a normal, typical Wednesday only taking "medical" Calls? Uh wow just be honest and say no one came into work cause there's no money to be made. Absolutely pathetic. If I could give negative stars I would. Please just throw in the towel. Terrible business read more

You people need to learn customer service. Y'all drivers are so rude. The guy almost ran my feet over when I was getting out of cab. I spoke to the guy he was rude as all get out. I will go back to using Uber and Lyft. That guy is a weirdooooo. read more

These are the most inconsiderate and lazy drivers! Who goes to a dialysis clinic and blocks the ramp to the entrance so that wheelchair patients can't get in to get treatment. Rude and inconsiderate. read more

Cannot say enough GOOD things about City Yellow Cab in Akron. Have used them for a year for transport to medical appointments and stores. They come into another county to take me wherever I have an appointment. You can schedule days ahead or that day. The dispatch is friendly, courteous and organized. I deal with Tina for my scheduling and love to talk with her. The driver will wait for you or return to pick you up. Drivers are helpful and courteous. City Yellow Cab makes traveling with them easy and pleasant. read more

This company continues to disappoint year after year. Customer service is sad (or lack there of I should say). Yellow Cab picks up and gives you an automatic 2hr wait. How and why? Just do us a favor and shut down, clearly you can't hang with Uber, Rides4Less, Lyft, etc with 2019 fast approaching. Smh #KillYellowCab #PullThePlugAlready #Geez #HadAGoodRun read more

This is the worst cab company ever I called at 7:58 am for a ride was told 30-40 min called back after an hour they said they should be coming called back an hour after that and was told my ride had been canceled ! Whome ever I spoke to said he would bump me back up to first it was 9:58 by this point now its 12:31 no ride this is just terrible customer service I'm beyond pissed off read more

I was picked up at AGMC downtown and driven to the AGMC in Stow. The young man was courteous, but he was not a safe driver. He drove almost 50 mph on the side streets around the hospital, 60-70 mph on the innerbelt, and 70-85 mph on Route 8. No seat belt, no turn signals, lane hopping, driving on the wrong side of the road while recording the address of his next pick up. I was just discharged from the hospital and was sure I would be returning in few minutes! read more

The female dispatcher on duty needs telephone etiquette training. (customer service is everything) even for a taxi cab service. I needed the service to get to a funeral. Because of her nasty disposition, I selected Uber and was completely satisfied with the all around service and tipped the driver $35 for getting me to the service in a timely manner. Unsatisfied! read more

I have had some good drives for this company, although the dispatch are horrible we called for a taxi today the girl tells us 20 - 30 mins. we called a 4:09 PM for the taxi and at 4:58 PM still no taxi. The girl started well you called at 4:09 so it hadn't been an hour yet really few min. it would have been an hour an you said 20 - to 30 min. hello ... then she got pissy with me and told me to look out the window see the traffic, which I have been in Akron OH for 40 years and the traffic at this time of year was lighter then I have seen it in a few years. Anyways yellow cab said they would be another 20 mins. another half an hour goes by. I called my daughter who gave us the number for Zone/Orange Cab and they were there in under 20 mins. Orange/Zone Cab have my business for now on. read more

Rudest, most disrespectful drivers I have ever experienced. Will never use this service again.

Do NOT USE FOR THE AIRPORT. I called the night before and scheduled a 5:10 am pickup for the next morning. Gave them my address and phone number. The next morning I get a call at the time the cab should be at my house and the cab driver doesn't have my address nor has any idea what is going on. Then the company preceded to be extremely RUDE with me and tell me "well we weren't working last night" and acted like it was my fault I called a night ahead. I had to wake my neighbor up to take me and thankfully she did it or I would have MISSED A VERY EXPENSIVE FLIGHT. read more

Would not recommend. The dispatchers on the phone are very short with you and can be very rude. The cab showed up about 20 minutes after they said they'd be there. The cab had a bottle of something in the back (smelled like liquor, leftover from previous rider?) and the driver asked us how to get where we were going. I thought they were supposed to know. read more

This by far the worst service I've gotten from them and I have had horrible days with them. I am literally still sitting here waiting for a cab for and hour and fifteen minutes. Have had to call my boss to go do my job for me which already looks bad enough. I called four times (was even answered with one of the calls) a nd they were rude all three times!!! I can understand late from the weather conditions today (icy roads), but being rude and also be late when I'm located maybe 5 good blocks from them?? The worst part is they had the nerve to say we have three drivers and one is standing here in our hallway. So I'm waiting for a driver who's standing around? ABSOLUTELY HORRIBLE!!! read more