State inspections are fast and easy here. Great service, never had an issue. These guys will help you even if you don't shop with them.

Bought a jet ski from cycle city in 23 and Brian was my sales guy. Service has been great also

Service is OUTSTANDING! They take care of me and my bikes. When it goes in, I blink and it's ready and taken care of. They answer the phone and talk to their customers with eager to help. They treat me like family and I will always recommend this place! read more

Got a great price on my tire. Mr Bryan steere was kind and helpful I will absolutely be coming back in the future!!

Service- Hubby dropped his bike off, 3 hours later it was ready and driving like it was new and they listened to what he thought was wrong with the bike and fixed it plus more. They took my bike same day (I got off before they closed). No issues and great service! read more

Got a bike from here in 2023. Great sales team and overall fantastic experience! Highly recommend!! Will be back for sure. Of note, all the negative reviews on this place are over 11 years old. This is under new management And this dealer is one of the better ones in the area read more

I bought a TW200 2025 around Nov 2024. the salesperson told me it would need broke in. I drove it to a friend's house then home. couple weeks later I tried to run it and I could not get it to idle. called Casey Cycle city and they said the gas probably needed changed. but when I bought the bike, they said that they put in gas with marine Stabil so that didn't make sense to me, but I drained the gas and put new gas in. but still the same thing. so, I assumed it just needed more break in time. tried several times throughout the winter and started it up here and there just on full throttle but could never get it to ide. so i called them again around march 1st 2025. i told them i still could not get the bike to idle. and the main service guy stated again, you probably got old gas and it needed changed. so i did that again and took it out to my hunt club and put some miles on it. with the choke on mostly. if i turned the choke off it would not idle at all. come to a stop it would shut off. go around a trail bend it would stall. brought the bike back home. and it sat for about 2 months. I called Casey cycle again and said it still won't idle. I asked if I brought it in would i be charged. they said yes all work on the carb is out of pocket. even for a new bike. so then in early May 2025 I took the carb off took it all apart and was surprised that it really looked clean. I mean all the brass was bright brass color. nothing really on the float. but I took it all apart cleaned it and sprayed all the ports out with carb cleaner put it all back together and it still would not ide. so, I called Casey cycle and made an appt for it to be looked at. but when I showed up with the bike Eric from service came out and told me, "We got to do something illegal. Yamaha ships these bikes so lean to meet EPA restrictions that the needle needs to be shimmed to add more gas. but then it will be out of EPA specs." I was shocked that he admitted that to me. I asked if I would be charged and he told me no that they would charge Yamaha the cost to fix the bike. 2 days later they called and said it was done and running. but then the guy said that normally a carb cleaning service is over $300 but he'd only charge me $122. I said for what? fixing the manufacturer needle setting? he said no the carb was really green and dirty inside. I told him that I had just took it all apart and I know that it was not. I said I was not going to pay anything and said that I would sign an affidavit describing the carb with pictures. then he said, "ok if that's the case I'm done talking." I said should I come get the bike, he said, " only if you pay the bill or else were keeping and placing a lean on it." I angrily said that I'll be up to pick up the bike. I found eric and shook his hand and thanked him for being truthful. I paid my bill and said bring my bike out. he wanted to show me that it was running but I said I don't care if its running or not. I've bought 4 bikes from this facility. spent well over 60 grand there. and I won't be back. can't trust them. I would highly recommend if anyone buys a new bike from there with a carb not to take delivery until they show you the bike can idle. or else get a different bike. shameful service. they definitely lied about the carb being dirty. never been so disrespected from a motorcycle shop as I was there. If Casey Cycle City knows these bikes are needled wrong from Yamaha, they should be fixing the issue during their set up. and stop putting this cost on the customer! read more

Recently purchased two bikes from cycle city sales team is top notch would rec.this place to anyone looking for great deals on power sports equipment read more

Selection of motorcycles is limited and the way over priced. The price of the bike is not listed on the bike therefore if you are going to browse you are forced to talk to a representative to get the price. Service department is very good however too expensive. 80 bucks for an oil change at minimum. There are plenty of better place to get a motorcycle. I can't believe I previously bought a bike here, never again. read more

Casey Cycle City - Front of building. - Motorcycle Dealers Near Me - Newport News, Virginia

so looked all round for a atv for my granddaughter. went to both cycle city and Casey cycles. ended up purchasing for Casey cycles. better price, better selection. my sales guy Mikhail Nadjkovis was knowledgeable, courteous. was in and out in no time. read more

My baby is back!! Took my first long road trip on Saturday and stopped for lunch. My NEW 202O Spyder would not start!! Haven't even made my first payment!! It was towed to Cycle City Corp in Newport News, VA. They are the BEST!! Great customer service. They even walked my husband through suggested troubleshooting over the phone!! Ask for Chris, Service Manager read more

Casey Cycle City - Motorcycle Dealers Near Me - Newport News, Virginia

Their service department is very good and knowledgeable but expensive especially for PWC. The sales department is very disappointing, very expensive compared to other shops and if you try to trade in a bike they will take the kbb and cut it in half and aren't flexible. read more

Limited inventory, crappy salesmanship and No demo experience.. How do you expect to sell anything and the customer can't even turn on the equipment. I do not recommend. read more

Great selection and service and sales department! I enjoy my time there and I enjoy shopping there. The customer service was very friendly and a sales department. I was able to purchase all the clothes I need it and I was able to pick out a very inexpensive bike which was the right motorcycle for me. If anyone says otherwise then they did not bring the money, credit or have the finances to purchase a bike before coming there from the beginning! read more

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I do not recommend. Not the best bike buying experience.. A coworker bought a bike here, they took care of him, I bought a bike and they treated me second class. Just an observation. Try commenwealth power sports in petersburg,va. read more

I was there with my friend. He needed his tires changed on his bike. They had to order the tires, but they got there a lot sooner than predicted. The customer service was good. read more

The customer service from cycle city was the worst I have experienced in a long time, my 4 wheeler was slightly dirty and they told me they were going to charge me $70 to wash it before they would work on it, they are over priced and rude. I have spent a lot of money with them in the past, they have horrible customer service. Lost my business from now on. read more

fast friendly service at a fair price, they have some great people with welcoming attitudes. enough said read more

Very Suck place very poor service from service department , do not buy or order anything from here because you can not return

worst service ever...I asked could I see a throttle cable to compare it to the one I brought in...and the guy at the parts counter said he DOES NOT get paid to go in the back to let you compare cable...lol really...what does he get paid for to look pretty or to make sales? I will never go there again and will make sure every person I know never uses this pace either...please do not waste your time with this place!!! read more

Took my bike in for a starter clutch repair, and had to bring it back because the neutral light would not turn off. I also had them do an oil change and had my oil light come on on way home. When I checked the oil level it was empty! I do not recommend using there services at all. read more

These guys are too expensive and their maintenance is horrendous. If you get a bike her you'll need to deal with their sup par maintenance dept. Do somewhere else if you knew what was good for you. read more

Incredibly rude salesmen pushing overpriced bikes. Save yourself the time, money, and headache, and head over the bridge to get your bike for hundreds of dollars less. read more

Customer service is absolutely horrible. From the moment I walked in the dealership I couldn't even get a salesman to greet me; not even a simple hello. I actually had a employee argue with me and not want to help me because and I quote "he did not believe I was even going to buy anything because I hadn't gone to they first to look at some motorcycle gear". Save your time and money and shop around before you buy from city cycle corp. read more

Over the years my husband has purchased several bikes here. Unfortunately we regret every purchase. They only care about making the sale. After that they don't care what happens. Don't pay attention to any of their Sale prices. As they add nearly 1,000 to it with their Maintenance fees etc. Awful all the way around.Do what I didn't do and Go to Romney Cycles online. You'll save at least 2,000 and they will handle financing and delivery. read more