I dropped by my local cycle gear shop today and it was a pleasure to meet the people who work there. The parking was open and clean. My first impression walking in was delightful. Tony welcomed me in. He's super patient with all of my questions regarding helmets for me and my family. I also want to thank Drake for helping me with a second opinion on the helmet weight comparison. Thank you guys for your warm hospitality. I'll see you guys soon. read more

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Cycle gear is always responsive and straight to the point for any motorcycle related parts you may need. I like this specific location for tire services, as they offer relatively low prices for tire change/balances. Came twice for the service and left with it done on the same day. Workers are very helpful, specifically Tony who helped me twice. Highly recommend. read more

Cycle Gear - Rebel 300 tire replacement - Motorcycle Gear Near Me - Hayward, California

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Thank you, Tony for being a great manager for cycle gear and letting me talk my frustration out you dealt with it like a pro walked in grumpy walked out happy. read more

Customer service is fantastic here. I'm a newly licensed motorcyclist, and I feel respected here. David is AMAZING. He assisted us with our helmet purchases, and was incredibly consultative with helping us find the right fit. He took the time to answer our Q's, and even helped make an order for my first ever helmet purchase since the color I wanted wasn't in the store. When my helmet arrived, he helped me install the pinlock for anti-fog, and even showed me how to remove the pads so that I can wash them. Thank you so much for all your help with getting me started with my motorcycle gear, David! read more

Cycle Gear - Wearing my helmet David helped me purchase! - Motorcycle Gear Near Me - Hayward, California

Horrible Customer Service - Refused to Help After My Package Was Stolen I ordered from Cycle Gear, and the package was marked as delivered -- but I never received it. They left a $317 jacket right in front of the entrance! It was stolen, and when I reached out to their customer service, they refused to issue a refund or offer any real help. They could have just require signature and I wouldn't be dealing with this right now. They basically said it wasn't their problem, even though the item never made it to me. No shipping insurance or protection -- just a total lack of responsibility. I've dealt with many online companies, and this is by far the worst customer service I've experienced. I do not recommend ordering from them unless you're willing to take a risk and be completely ignored if something goes wrong. read more

Cycle gear exists in a niche market of affordable motorcycle related gear and accessories for the rider who can't afford the expensive peripheral costs related to motorcycling. They provide the rider with substantial savings by carrying an array of in-house brands. Their protective clothing isn't the most flattering looking or best fitting, but their staff is always friendly and their customer service is never short of being helpful and customer centered. read more

I needed some new ramps for my motorcycle to place on the back of my pick up truck. They highly suggested to use two ramps one to walk on and another for the bike to be on. It was pricey but got the job done. Thank you for the advice. read more

The assistant manager there I believe his name is David he's great !Very helpful and able to assist with everything I needed .I really appreciate his customer service that he extended me I felt very comfortable telling him. My issues with bike and he immediately had answers to solve my problems with my motorcycle.Im very sorry to hear that he is leaving the company ....I guess I will have to find out where he's going .Thanks David!!!! U due great work!!! read more

Cycle Gear - Motorcycle Gear Near Me - Hayward, California

This location has a solid selection. I'm there almost every weekend. They have most of the things I need and a decent selection of gear. I appreciate some of the employees. Kerry with a K is always really helpful and so is the assistant manager. The manager is but I usually ignore him when I go in. They have bigger locations but this is the closet to me and it works just fine. I'd give it 5 stars but the service and attitude from a few of the staff sucks. Some of them are not very knowledgeable. I've had to return items because they gave me the wrong one. They have a system to look it up but still, on multiple occasions they fetch me the wrong item. Oh well. read more

I was helmet shopping and have a head that doesn't fit lots of helmets. The staff there was patient with my questions and very knowledgeable about the helmets. I must have tried 10+ helmets and walked out without one because none of the ones I tried fit properly. I did end up buying a riding jacket and new gloves though. Would definitely come back. read more

The staff at this location are super chill, knowledgeable, and helpful. I asked a bunch of questions, and the staff were superbly patient, and helped immensely on my decisions. Thanks for all you do, guys. read more

I love this store, the service is great, I've gone 3 times in the past week because I just started riding my bike again and Rich helped me. He's very knowledgeable and is not biased towards certain products and trying to upsell/pressure you, he genuinely wants to help you get what you need and what you'll be happy with. I have no complaints, he installed my new intercom for me. He's great.... and nice to look at. read more

Cycle Gear - Motorcycle Gear Near Me - Hayward, California

Outstanding service, always have great deals. They are my go to shop. Sales team is very knowledgeable and helpful.

I just came here and Nate was at the front. Very respectful, welcoming & professional. He asked a few questions, had me sign a paper and helped make a return, hassle-free & no issues whatsoever. Honestly, he was so easy & kind, it really made my day. Thank you so much for helping me with the return. I was worried it would be complicated but it was easier than I thought. I will definitely be shopping here again in the future! Great job, professional & hassle-free! read more

I called in yesterday and had some issues with my heated jacket. I spoke to Brian \ Harth... to make a long story short, they took care of me with no hassle. I got to the store and all the workers were friendly and I got helped right away. I was in / out quickly during my lunch break. read more

Bought a helmet from them. Came in not knowing what I want or how helmets work and which one are dot. They took their time out their day to teach me every about helmet how not every helmet fits every body and more. Love this place. Would come back read more

went in a bought my first ever helmet today with absolutely zero understanding of sizing. i unfortunately didnt catch the name of the guy who helped me, but he was very easy to work with as someone with social anxiety lol. helped me find a helmet in probably like 5 minutes, and then helped me find a pair of gloves :) also complimented my shoes, hooked me up with some store discounts, and i decided to sign up for the membership because i will most likely be back. all around a great experience as a first timer! read more

I can go on and on with my words, or I can just show you the pictures. The pictures are to show you what you can expect from them when they install YOUR tire. They installed mine incorrectly. I brought it back to them to install it again (correctly). What's pictured is their re-do!! read more

Cycle Gear - Motorcycle Gear Near Me - Hayward, California

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My Kawasaki Z900 was having issues starting so I decided to purchase a new battery and start for there. They checked the battery and was honest up front that they could not determine if it is a new battery that I needed. I went ahead and bought one anyways. Purchased first battery a noticed that the positive terminal did not fit due to the design on the positive terminal on my bikes cable. I decided to go back to cycle gear to see if there's was anything else they can do. Purchased and different battery was had the same issue. I ended up calling them and Heath went above and behind in helping me. I sent him a few photos and he gave instructions on what he would try to do to make it fit. Followed his instruction and was able to make the battery terminal fit. read more

Super friendly staff. I've been here twice so far, I'm a new rider and everyone is welcoming and answered all my questions in regards to riding and products. The second time I came here they had a little event going on, food, drinks, a bunch of bikes and riders hanging out so that was cool. read more

The crew is super friendly and welcoming. Guy names DJ was exceptionally helpful and gave great customer service. Prices are fair as well specially with mounting tires read more

Place is nice and small. Great customer service! Julia was very knowledgeable and helped find a helmet for my wife. Was in and out of store in 30 minutes. Hopefully I got her name correct? read more

Just went to Cycle Gear today and picked up a new motorcycle helmet, riding pants and shoes! This place is the BEST. Kerry, one of the guys that worked there took really good care of me. Super nice, welcoming and no upselling either. Genuine store, awesome people and lots of inventory! I will definitely be back for more gear and will tell everyone I know to come here. Great deals too! Thanks Cycle Gear in Hayward and Kerry!!! read more

Thank you to Yame, he was able to help me and spent a lot of time with me getting the gear I need to ride. Awesome service!

If I could give negative stars I would. They're crooks here, took in two of my dirtbike tires for tire replacement and tube change. They didnt call me to let me know the only had heavy duty tubes in stock which cost more and they installed without asking me. Then, they tell me when I go to pick them up, they said they had to replace my rim Strips which is understandable. I went to the track and after an hour my back tire gos flat. I had the guy at the track "dirt tech" check it out. He said the nipple ripped off from the tube, so I had him replace it, which it shouldn't have happened, when he removed the tire, I had very old rim strips on my bike. THEY WERENT REPLACED! liars. They won't hear the end of this until I'm refunded my money and then some. read more

Been here bunch of times now mainly for my Pitt bike. They have a great collection for pretty much anything you need for your motorcycle. Huge inventory on the helmets and definitely also parts for the bikes. The staff knows their shyt as well. Had few questions that got answered by one of the guy working there. read more

Love this shop. My only complaint is that I spend too much money here. Everyone who works here loves bikes and is super helpful. If you need moto stuff cycle gear is the only game in town! read more

I went there to buy chain cleaner for my r6. Called in and talk to Terry. He knew exactly what I wanted. Product is great and service.

I don't cycle usually but my boo has a Harley and its a must that I ride. So he takes me here to look at helmets. This place wasn't overwhelming and had a great selection of merchandise. So I approach the wall of helmets and start putting them on so we can see what size my helmet could fit on this head. After doing that with two helmets, this young lady comes over and ask do we need help with anything? As soon as we said yes, she went above and beyond to show us more inventory. I told her what I thought would look good on me and she showed me exactly what I had in mind. And lucky for me, it was fifty percent off. Got a cool vibe from her and this place. Will be back again because this passenger motorcycle riding thing seems like it can be an addiction read more

Cycle Gear - Fifty percent off sale :-) Yay. - Motorcycle Gear Near Me - Hayward, California

Came in and had a couple questions and ordered 400 worth of gear with them just to over hear them say they "i hope they dont steal anything" and get followed around the whole store. Even got asked for a receipt for a pair of gloves i bought 10 minutes before leaving. Never again (: read more

I came to Cycle Gear to order a saddlebag rack for an upcoming motorcycle trip. The service and support that Heath, an employee, provided was outstanding. The item I needed was difficult to find and out of stock at the supplier. Heath took initiative and reached out to his supplier contacts and did research to help me get the right parts in time. He followed up after the purchase to make sure everything was going ok. When I had trouble putting the rack on my bike at 11:30pm the night before my trip (last minute, I know!), he took the time to provide suggestions, advice, and troubleshoot via text. That level of support and service is awesome, and deserves recognition. read more

My husband and I both ride motorcycles... So knowing where there's a nearby Cycle Gear is always somewhat vital! Luckily, when we moved to the East Bay we found there was one in Hayward and felt very lucky! This is a decent sized location, with similar stock and options as other Cycle Gears I've been to. This one never seems too busy, which is great for us (but probably not for them), and the people there are always super helpful. Sometimes they almost overshare and try to help too much (we got caught in a really long description with one of their employees once, and it was somewhat of a simple question). But I'd rather that then people being unhelpful! The parking lot is behind the building, and there's ample space. We actually came here last year for an "event" they were having to celebrate people who work in EMS (I'm a nurse and my husband is a firefighter), and they had free food and gave away prizes! That was pretty fun. I definitely think this is a good Cycle Gear, and we will shop here whenever we need to. Their online stock is really good (and often better), so I think we tend to look on there first. I believe you get free shipping to a store from their website, so that's another plus as long as you're in the neighborhood. read more

I went there and the door was locked. I called and the guy said he'd unlock the doors in a couple minutes. I got there 40 minutes after they opened. 0 stars because he never unlocked the doors. I waited almost 10 minutes. He could have easily told me the entrance was in the back. I just left after that. read more

Friendly staff cool stuff and good prices. Large selection. Over all a fun store to visit . read more

Great service by Rick (or Rich, apologies if i got it wrong) during my visit at cg. I brought up some concerns I had with my Shoei and he went out of his way to take care of it. His help was greatly appreciated. Also thanks to Nate for helping me find stuff every time I'm there. 10/10 service. read more

Good deals with a wide selection and a honest knowledgeable staff. Dont waste your time anywhere else this is the spot to buy your motorcycle gear They have all the best brands read more

Okay.. let me just say.. the staff here.. LOVE EM! Talked to Vanessa on the phone when I first called here. I was inquiring about lowering links, and she was SUPER helpful. She had to get her bike lowered for her GSXR too and even offered to let me sit on her bike when I came in since I have a GSXR too. I think the guys name is Mike.. a little long curly hair and always wears a baseball cap. When I first walked in, he goes, "What are you doing tonight?" I looked at him like wtf? "Excuse me?!" And he goes.. "I said, what are you doing tonight?" That was a superb introduction. Apparently there was going to be a bike night that night, and I'm not that much experienced yet, so I couldn't ride my bike out for the event. This shop carries a lot of your motorcycle needs. They've been helpful, but don't expect superb customer service. This is your local friendly neighborhood motorcycle shop. Not Target or Walmart where the customer is always right. Great prices here, and great products. Now that I'm a rider, I'll be a frequent shopper here. read more

Vanessa is rude, and should not be given a position where she is allowed contact with customers!!! Ive been going to Cycle Gear for several yrs now, and have had great service and customer service from Quincy, Sadly Quincy decided to move on. Last week, i came in to order a mirror adaptor for a handlebar mirror i wanted to install on my Yamaha. After Two mechanics spent almost 45mins examining my bike they concluded that they didnt have the adaptor and had to "special order" it which cost me an extra 3$ for shipping which i was okay with. Today they called me and i came in to pick up my Adaptor....Much to my DISMAY they had order the entirely wrong part.....and then told me that in fact they cant find the part in their catalogs... When i asked for a refund they proceeded to only refund me for the part, not for the Shipping. When i asked "what about the 3$ i payed for shipping", Vanessa Responded "what about it?" in a Very RUDE and short way. When i explained why i should not have to pay for a part they ordered incorrectly she finally said Fine! and gave me a full refund. I wish i had taken the time to talk to her supervisor, Vanessa is Rude, and has horrible customer communication skills. Making a mistake is forgivable, denying blame, and being rude and deceitful is not. I wont be coming back. read more

The store is pretty small but they have a bit of everything. The employees were very nice and helped me find some gloves. They showed me the womans and mens section of gloves to help me choose some that were right for me. I will defin return to get more gear in the future. read more

I like coming here because the folks are very nice and easy to talk to. They give you great advice on stuff you need, and really don't ever make you feel like a moron about gear and parts if you have any questions. I would shop here more frequently, except the store is quite small, thereby, there selection is quite limited as well. Love their return policy. Talk about customer oriented. I'm not one to abuse return policies, but it's nice to know that their "Satisfaction Guaranteed" policy is there. read more