Kendra was awesome! Give her a raise....truly a fun experience getting to know some gear options and she helped me beyond what I expected for customer service. This store is better than many I have been to. read more

Great staff and selections to choose from! Shout out to the homie Jessy the manager for setting me up and keeping it 100 with the gear I need. He's honest, straight forward, patient, and advises you on what you'll need. Dealt with him a bunch of times now with great experiences. Will def be back at this location for other gear. Thanks again! read more

Cycle Gear - All geared up - Motorcycle Gear Near Me - Pleasanton, California

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Had my eye on a Shoei RF-1400 Capriccio helmet to match the motorcycle I was planning on buying. Word around the campfire is Cycle Gear knows how to tell if a helmet is a good fit. Walked in on a Saturday evening and there's an entire wall dedicated to helmets. Fortunately I knew which model I wanted, the only test was whether or not it was a good fit. Jesse is the sales manager at this location and was not only helpful in helping me to understand proper helmet fit, but also talked me into sizing a proper riding jacket and back protection since I was planning on taking delivery of my new bike soon. I received exceptional service, was able to order my helmet with professional communication installation included. If you are interested in getting into the world of motorcycles and the gear required, stop in and see Jesse. He will take good care of you with zero pressure to buy anything. Plus you may see come cool bikes parked out front! read more

needed some motorcycle helmet. folks there were helpful. got what i needed in and out with less than 10mins. learned about sizing and fits.

The Pleasanton store Team is the epitome of excellence in customer service! They are knowledgeable, helpful and friendly. Special thanks to Tim and Jesse. read more

I recently visited Cycle Gear in Pleasanton hoping to purchase a new helmet. I spoke with Jesse, who was friendly and assured me that my size would be in the next day by 12 PM if I placed an order. I appreciated the help, but then Jesse mentioned a new payment plan where I could make a down payment of $200, and the remaining $600 would be charged in three payments to my debit card. Hesitant but convinced, I went ahead with it. To my dismay, I later found out that Jesse had taken out a loan for me for the entire $600 without fully explaining the implications. That left me feeling quite frustrated, but I was still holding onto the hope of getting my helmet the next day. Fast forward to the following day: I made the trek back to Pleasanton, excited to finally pick up my helmet. I arrived around 2 PM, but to my disappointment, there was still no helmet in sight. The employees in the store seemed confused and were unable to assist me with a refund or even clarify the situation. Overall, my experience with Cycle Gear was far from satisfactory. Jesse's initial assurance and the promise of great service fell flat, and the lack of communication and support from the staff left me feeling let down. I hope they can improve their customer service and ensure better training for their employees in the future. Still no helmet still no refund and not even a call back from the store zero communication what so ever . Really sad the way this company has gone down hill read more

My husband and I visited cycle gear on 3/30/25 in Pleasanton. Tim was our sales representative at cycle gear. He was awesome. He signed us up for the Riders Preferred membership which is very beneficial and he was very patient with us. My husband and I were both looking for gear and he helped us look for our sizes. Whatever wasn't at there store in our size, he looked up the nearest store that did carry our size and gave us a print out. He explained the membership throughly. Thank you Tim for a positive customer experience. read more

Great group of people here that will help you with anything you need! Love this place!

I came in late Sunday afternoon just before closing. If I was a younger person working here, I would have already had both feet out the door and just hoped these customers would disappear! That was not the case here. I got great help and patience which resulted in a new Sadici helmet. I was really happy with the feedback and no pressure sales environment and also the ability for the young sales rep to realize I am 60 years old and not looking to go crazy at Carnegie but just hope to stay on the bike and not fall over. Great shopping experience, thank you- read more

Went in to get my tires replaced, when I got the wheels back I noticed the stems were never replaced even though I asked for them to be replaced. Rubber stems should be replaced every time the tires get replaced at least otherwise they may become dry and crack. Don't know why they don't automatically just change them even though there super cheap to do at least for rubber stems. More importantly though I noticed that my wheel got scratched up from the installation. Fairly deep and the reason I'm writing the review. As a tip for my past self and everyone else, definitely take pictures of your wheels before going in and replacing tires. read more

Amazing staff and service! From the moment I walked in, I was greeted and guided. The guy that helped me (forgot his name) was able to offer many different recommendations based on my personal preferences as well explain what gear is best for safety. I was able to chat with some other staff as well for their input. Overall, an amazing and helpful experience. If you are completely new to motorcycling and have no idea what you are doing, i highly recommend this location. read more

Great products, close by, good prices, and helpful associates. Keep up the great work!

We came here on November 2nd for Bike Night and I have to come on here to commend Jesse for his excellent customer service. Per usual, most people in these stores ignore me because #1) I'm a woman and #2) I come in with my daughter (now daughters). The assumption is I couldn't be an actual customer at Cycle Gear, but the fact of the matter is I ride a '08 Suzuki GSXR 750, and even though I come with my husband, who is riding the bike at the time, that doesn't mean I don't ride or don't have an interest in motorcycles. Someone has to drive the kids! And it just ends up being me. Jesse was not one of these usual workers. He immediately addressed me and my daughter, asked us if we wanted snacks or a cold beverage that they were giving out at the event. He also came by a couple times to make sure we knew he was available if we needed help. I felt seen. It was a nice change. He seemed genuinely nice and interested in speaking with my husband about his interests as well, and noticed that we had a small baby (2 month old) with us. He asked about her and how old our other daughter is. He was a great employee and I think he needs to be recognized for going above and beyond at his job! The Bike Night had music, cool snacks, cold drinks and little give aways like towels, stickers and bottle openers. They also had a seafood food truck outside. It was a good time and the store itself was clean and had a good selection of items. read more

Cycle Gear - Bikes outside - Motorcycle Gear Near Me - Pleasanton, California

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I came here today as a new rider knowing little to nothing about motorcycles or the gear I needed, and Jesse really hooked it up. Super friendly and knows what he's talking about. I was treated like a person and not just a customer. 10/10 recommend read more

Tim is really helpful. I wanted to know what model his Aprilia is. And the horsepower. 216? 213? Thanks Tim for being patient, and answering all our questions. read more

Once Again Cycle Gear comes in clutch and there employees go above and beyond Diego is a Super Angel im a new rider and the way he explained to me about how to actually switch gears while riding save my life GOD bless Diego and GOD bless this company for hiring such a great man read more

Went in to buy a new pair of boots. Had the pleasure of being assisted by Tim. Very helpful and talkative. He's exactly the type of person you want to help you. read more

I am a bit pissed with Cycle gear... The staff is great, super friendly guys but, When I dropped off my super clean and freshly restored vintage 1985 RZ500 wheel for tires I asked nicely to be careful with them and don't scratch them. Well, they did scratch them in 3 seperate places... If you have a concourse clean bike and you need new tires I would think twice about having Cycle gear do them! I should have done them myself as I use plastic tools and use care when installing tires! read more

Cycle Gear - Motorcycle Gear Near Me - Pleasanton, California

I went in today and purchased my wife a helmet, the guy that helped me was very knowledgeable and helped me find the right one! Their location is convenient and the parking was as easy as it gets. They also have huge inventory! My go to CycleGear location from now on! read more

Cycle Gear - Motorcycle Gear Near Me - Pleasanton, California

Good but not great. Prices are good and selection good but it is mostly off brand but that is not a bad thing. Wish they had more high line stuff but some of the off brands is comparable. Staff is knowledgeable but most riders know what they want. Will price match but is generally not needed. read more

Cycle Gear - Motorcycle Gear Near Me - Pleasanton, California

Went to cycle gear for the first time to buy a helmet he was able to help find best fit, nice and good quality helmet at a affordable price

The Pleasanton location is my favorite for new tires, fluids, and all the other necessities. The staff are nice and change tires pretty quick. The sales floor is nicely organized and well stocked. Convenient location off the freeway next to fast food options to grab a bite while they change your tires. I only wish the other CycleGear locations were as nice as this spot. read more

My bike was stolen this morning but was recovered thanks to the crew at Cycle Gear in Pleasanton. Without their sharp eyes and proactive attitude I would still be looking for my bike. Also helps that the thief was dumber than a bag of hammers. Thanks also to Pleasanton PD, BlackBear Diner Motel6 & Joe Biden who had a hand in the recovery as well. read more

This is a smaller Cycle Gear store but the staff are the best. Even if they don't have what you need in stock, they'll point you in the right direction and tell you what your other options are and the pros/cons. Jesse, the new store manager is amazing. The vibe with the employees is much friendlier and more family like since he's taken over. Diego and Aakho have never failed to help me out with my crazy custom chopper ideas and they are very honest and straightforward, if they don't know the answer they'll find it for you. I always get great help from this store and great product recommendations. I almost never leave reviews on Yelp and if I do it's for a restaurant. I got on Yelp to review a merchandise store. I'm serious, this place has the best staff. read more

I'm a tad disappointed with Cycle Gear staff and their products. I went to pick up a YUASA YTX12-BS battery but none was in stock. The sales associate sold me their crappy house brand. a Megaboost CTX12-BS, and assured me this battery is a direct replacement. This was not the case. The battery was a little large which made it difficult to pull out of the battery compartment and the terminals were not the right kind. I had to mangle the battery connectors and cut the boots on my motorcycle a bit to make them fit. I should have went with my first choice than take advice from a Cycle Gear associate. Next time I'll order online from a company not associated with Cycle Gear. If you want to make this right, give me a full refund on the batter and give me a set of battery terminals and battery boots to replace the ones I had to alter. Also, credit me the warranty I purchased for the battery as well as credit my RPM account. read more

Dean deserves a raise. He was so helpful in assisting my son choose all his safety gear. We appreciated his honesty and patience. My son is a beginner rider andhe answered all our questions and was very knowledgeable as an experienced rider himself. Thanks so much. Our second visit to cycle gear in Pleasanton was just as great. Aahko, Sam and Jesse gave us their opinion on how to fix my sons bike. They were very patient, helpful and knowledgeable. We really appreciate your time and caring in helping us with our bike problems. read more

Amazing staff!! Jesse ROCKS! I wasnt sure on what gear to buy. Jesse helped out in picking all my gear! Super friendly and extremely knowledgeable and passionate about bikes and riding gear. People like Jesse makes buying gear such a pleasant and happy experience. read more

Everyone is very friendly and helpful. Jesse is awesome! Very knowledgeable and multitasks really good! He's a pro at helmet installs, knows everything about coms. read more

When outfitting oneself with the proper motorcycle gear, it's a very precarious situation. On one hand you have the excitement of knowing you are doing the right maneuver by shopping at a brick and mortar store; on the other hand you can't help but wonder if its truly beneficial to subject yourself to the pressure of actually being in a fully legit motorcycle establishment. Ron, the representative Dana and I ran into, made our experience enjoyable, informative, and comfortable. Armed with a reference from a fellow rider on a Honda CBR, Dana and I went in simply looking for suitable helmets. Not only were we able to help her figure out her helmet size, but Ron had just the right amount of "bedside manner" in all regards. We got fitted into a great deal consisting of two fresh brand new helmets. Small and medium, respectively. Not to mention he has a savvy way of making you feel great about your purchase, and pretty accurately identifies your needs and interests. We decided to go with additional items, not because we had extra cash to spend, but because I felt we owed it to Ron simply for being such a great resource. He could tell that I was pretty interested in his insight, and having a knowledgeable representative to assist in making such important purchases for your two wheeled cycle should not be misconstrued or devalued. Dana left pretty pleased as well. Actually, she was totally stoked. Old and new riders, this is a great spot. Location, staff, and products are A+. Thanks Ron read more

Cycle Gear - Sweeeeet. - Motorcycle Gear Near Me - Pleasanton, California

Good selection of helmets, gloves, outfits and other gear. Staff was very helpful. Prices were good.

I recently came in for a dirt bike helmet for my fiancé and had the pleasure of speaking with Diego. He was very knowledgeable about all the features of each helmet in the store. After a great experience and purchased the helmet I posted it on Instagram and highly recommended this store due to Diego's customer service and extended knowledge. I work in customer service and it was so positively happy with my store experience. I ended up getting the helmet, goggles and a shirt. read more

Ive gone to several cycle gears in the Bay Area over the years and this one is consistently the best. The service there is much better than the others. I've been quoted 72 hours to get tires mounted at some cycle gears, but this one has always done them with in a couple hours at most. DJ at Pleasanton is a next level employee. Super friendly and helpful. Remembers me every time I come in and I don't go in all that often. Did a great job mounting my Hypermotard tires. I hope CG treats him well and he stays there for a long time. If you're anywhere near the Pleasanton area and need Moto parts or accessories, I highly recommend you go here. read more

Went in looking for basic street gear. Jesse was able to assist. Super informative, patient, knowledgeable of products. Best customer service in a retail business Ive ever encountered. Highly recommend this location based on interaction with Jesse. read more

I would like to thank Diego for making my Cardo purchase and installation a smooth and pleasant experience. He really took the time to get me set up including how the app functions in store. My friends have told me Cycle Gear is how customer service should be and this is a great example. Definitely will come back to this store as the staff are helpful and it is centrally located. Thanks read more

This was hard for me to leave a review like this, but I am pretty frustrated of the product and the ability to return a product that was not doing the job for me. I went to purchase some heated gloves and I thought it would be good to support the local brick and mortar store instead of Amazon. That was a mistake. Let me explain.... I decided to go to this location in Pleasanton, CA because it close to work and I like the Manager and associates. I asked about the Highway 21 heated gloves. According to one, the gloves was going to be almost too warm on the higher settings because we live in California. He said that was what another district manager would say. With that I said I'll take them if they will keep my hands warm. This is where a customer takes the employees word to be reliable. The next morning, I wore them for about 32 minutes of riding and started to feel my fingertips getting colder and colder. It was about 39 degrees outside. Quickly I was finding out that they were not the best in keeping my fingers warm and comfortable. Fast forward, I tried another morning and the same results. Frustration is building and this is where it started to get under my skin. I tried returning them about 3 days later even with the tags still attached to the right glove which I wore once for 46 minutes total time. Spoke to one of the employees and told him what was happening. "Can't return gloves that have been worn" I replied, " even if they are not keeping my hands warm" He replied and said, " there is a 90-day return policy, but gloves and helmets are not returnable unless they are in resealable condition" Like I said, one still had the tags on it. Ok, I do understand store policy, but I wanted to make sure because that's a bigger purchase for gloves, $249. I did ask another store about the return, and they said" they would do it" because of the condition of the gloves, so why not try again to return them to the same store. No luck. That's when I regrated buying anything that was more than $50 instead of going through Amazon or another online store that I shop at. I ended up talking to the Pacheco store and they without any question, returned the item for me. I told my friends why we shop at Cycle Gear if we have no hope of returning a bad product that cost a fair amount. If Pacheco store didn't return it at that time, I was only going to shop other stores locally and online and not return to Cycle Gear. Just be aware of the return policy at all times and try to stop by Pacheco store. read more

I went there to get a tire mounted and the store was completely empty with no customers coming in or out... They said mounting the tire would be a 24 hour turn around because they have to deal with customers.. There are 4 different employees doing absolutely nothing. One person can mount a tire while the other 3 can suck nut. Lazy asses read more

I've been to this location three times between April -Aug 2017. The first time was just an average experience, not much help from the clerk who wasn't up to date on products available on the market for USB charging. Didn't make sense to me because all they sell is gear & accessories. Inventory was sparse. A small store so I couldn't understand why the shelves we're bare & picked over yet there's other items stacked up on the floor. Second trip, I walked in, was helped & walked out with my purchase. Third & last time. Wanted a tank bag. Walked in said hello, two clerks played on computer/ cell phone while I showed myself the storage bags. All of it high, out of reach. Couldn't view or inspect anything. No assistance. Tripped over products stacked on the floor. Walked over to clerk asked about tank bags. He said "they're all up there". I walked out. & Will be finding a different shop to deal with. read more

I guess this place is hot and cold depending on the staff. Right now they're doing awesome! I haven't been there since my original (1 star) review many months ago. I went there in a "It's my only option" situation. All new staff, and all new level of service. They went from 1 star to 5 . Nice job!! read more

New Bilt helmet only paid $69.99 where can you get a better deal? Quick service. Friendly staff. Good selection. Staff is knowledgeable. Also purchased a shield for $16.99. read more

this is my first time at this store and my 2nd time shopping at this type of stores. I have to thank both Heath and Ivan for such great customer service they gave us. Being a novice with motorcycles these guys made me aware of many things, they answered each and every question, they were knowledgeable and patient in explaining differences and features of the items we were purchasing here. I HIGHLY APPRECIATE their professional knowledgeable and friendly service! We ended up getting two riding helmets and other goodies; I received plenty of new info on how to care for it, what to expect and several other useful info. These guys were multitasking while helping other customers too!. Thank you for great products and OUTSTANDING customer service! I look forward to come back and shop here again! read more