I have shopped at cycle gear for years. I've bought multiple helmets, jackets, boots, communications, pants, shirts and I have always bought my oil from cycle gear. Yesterday, I bought oil. Believe it or not, the cashier ripped me off. He literally ripped me off. The oil I was buying was $11.99, one quart had $17.99 on it. Unfortunately I wasn't paying attention. The guy running the register rang them all up at $17.99. When the thief told me the price, I admit i wasn't paying attention. When he told me the price, I just paid it. When I got home my son pointed out the difference in prices on the quarts. The cashier stole from me and that leaves a real sour taste. Ok cycle gear you've never ripped me off until now. I see you and I'm not happy about it. read more

Exactly what I needed. Good service. I've been there million times and every time they are really patient answer to all my questions.

Good experience . So many products . Huge store . Helpful staff . Good selection .......................... read more

Josh helped me to pick out the perfect jacket! I'm a new time rider so I needed all the help I could get and he was extremely helpful and he listened to everything I wanted and found me the perfect riding jacket! He recommended some great gloves too! I will be returning because of the great customer service from Josh read more

Called to ask for a tyre price match, asked what it was and said I'll call back when I find it again as I lost it, the retailer and exact price. Called back and was told they don't price match tyres, read more

It is nice to have a shop with such a large selection here in Sacramento. It's not perfect, but boy it's convenient. Today I stopped by to look at helmets. They must have more than a thousand to choose from. Mitchell was especially helpful and knowledgeable. read more

Huge shoutout to Tad for the outstanding customer service he gave my girlfriend and me during our recent visit to Cycle Gear. We came in looking for gear for my girlfriend, and Tad went above and beyond to make sure she found exactly what she needed. He was incredibly patient, knowledgeable, and genuinely kind throughout the entire process -- helping her find the right fit, explaining gear options, and making sure she felt confident and safe with her choices. On top of that, he helped me set up an RPM membership and even took the extra time to track down and add my previous purchases to my account so I could earn cash back. That kind of attention to detail and willingness to help really stood out. Tad made the whole experience smooth, stress-free, and enjoyable. You can tell he cares about the customers and knows his stuff. We'll definitely be back -- and we'll be looking for Tad next time we come in. Thanks again, man! read more

Amazing customer service and community. They're super helpful to all types of riders specially beginners like me. Assist me with my sizing, clothing style based on my bike and provided me with the best discounts. read more

When you're on two wheels, you gotta be geared up. Cycle gear is ready to provide everything need from boots to helmets, phone mounts, new tires, dirt bike gear, and much more. I like that we can try stuff on here and I found I tend to prefer the mens boots and gloves. They don't have much in the way of plus size gear for women but some jackets go up to a 2x. If you ride, you can usually see a familiar face or two while stopping by or make new friends. There are round picnic tables outside so you can rest up during a long trip or wait while they do the small repairs they do there. I have had great service here myself though the bathrooms are not the cleanest friends and you have to ask for someone to unlock it for you. The boys in the helmet section will help you find what you are looking for and will also sanitize the helmets for you- love it! read more

Cycle Gear - Motorcycle Gear Near Me - Sacramento, California

Needed a pair of leather chaps. Walked in, asked for assistance, described what I needed, got helped immediately and was fitted. Good variety including sizes, great fit, good pricing, exceptional customer service and in and out within 30 minutes. Signed up for emails got 10% off plus spent $150 so got a $25 gift card which I applied to my purchase. Found a good deal on leather gloves, too. I'll be returning soon when I replace my helmet. read more

Cycle Gear - Motorcycle Gear Near Me - Sacramento, California

I've always had a good experience going to Cycle Gear. Normally I pick out a helmet on my own because I know what fits me comfortably and haven't found another helmet that felt quite perfect. I was able to describe that to Adam on me having 3 Simpsons that I'm over just have an OK helmet in terms of fit and noise. He helped me finally find a helmet that fit properly and got it ordered up in no time and is being sent to my house. Side note I'm wanting to venture in to tracking my bike but didn't know where to start.. Adam was able to give me the info I needed and let me know where to start. Great experience. I will be back soon for my first suit and boots setup. Thank you! read more

I've never had a positive experience here and today was no better. Probably the straw that breaks this camel's back and me never returning. Went in planning to buy a new helmet and was pretty set on spending $800 on a modular Shoei PLUS a new visor. That's $860 plus tax at that point. Normally I'd not spend that much but I had Visa gift cards burning a hole in my pocket so I kinda figured it's "free".. right? Stood there for about 30 minutes looking at the helmets, trying a few on, looking at the visors... Even buzzed the tower and cruised by the helmet check out stand three or four times. There were four younger male employees who were more interested in Homey Hangout Hour and "bro, I ran at Thunder Hill!", "Bro, I ran Sanoma Raceway.." as their tales got bigger and more fantastical than the last then even asking me a simple "how can we help you?" Hell, it'd have been as easy as "which helmet are you looking at?" and I would have eagerly pointed out the one I wanted and those gifts cards would have tumbled out of my pocket and into their registers. But, they couldn't be bothered. So... I sheepishly walked out, gift cards intact and no new helmet. Their loss. read more

5 workers talking in the store I received no help and the prices are hundreds more than online stores for the same product.

They've been very helpful recommending jackets (including promoting me to hit up other stores for sizing as needed, which isn't always the norm) and very helpful recommending and installing Cardo comms on me and my partner's helmets. read more

Tad was awesome! Help me find the perfect summer riding jacket. Very knowledgeable, no high pressure sales. Just good people with good products. Will definitely be going back. read more

So, I've been buying the wrong type helmet for 15 years. 6 helmets later it took Ray 20 mins to explain to me why I'm getting my forehead pressure points and helmet buffeting. I've been coming to CycleGear since it was at the corner of Madison and Auburn and NO ONE ever took the time to help me like Ray did today. Apparently, I need a long-oval helmet not an intermediate-oval which I had been buying. I know my dome is big (7 3/8) and borders L/XL but the length of your head (front to back) makes a BIG difference in which brand helmet I should buy. No one ever explained it such in detail and made sure each question I had about road noise, installing Bluetooth, changing interior pads and other options were answered fully! You have questions about helmets? Go see Ray!! read more

I have been visiting store with my fiancé, same old guy at same location of sore, insulting the same way, I complain last time and as cycle gear respond I email it to the manager but look a like nothing happened, I come to conclusion that I never ever should shopping this store and look a like managers are behind this. read more

Cycle Gear - Entrance - Motorcycle Gear Near Me - Sacramento, California

This is a review for Cycle Gear in Sacramento CA. I bought a pair of Leatt Knee Braces at a OTD cost of $525.00. What really bothers me about this is that the cashiers never ever say thank you. You would think that a simple thank you for spending your hard earned money on a very expensive product could at least get a thank you from the person taking your money. I have bought many things from Cycle Gear Sacramento and have had the same experience each time. never a thank you, we appreciate your business nothing. The only reason I continue to shop there is because they have a lot of motorcycle accessories to choose from, that is the reason I'm giving this review a 3. As far as the staff goes, they could be more friendly and appreciative. I think this attitude trickles down from the local management and this is trend for that location. A simple thank you would make a huge difference. read more

Everyone I talked to was incredibly helpful and knowledgeable, and they also have a lot in stock:)

Well we used to go to cycle gear but not anymore. We purchased a LC gas nozzle with a ball regulator. We went to go use it today and it broke. So we didn't even get to use the product one time it broke off. We called ahead of time and the lady refuses to help I didn't want a return but a simple exchange which they had the product in stock. They did not care that we never even got to use it so I will take my business else where. read more

Cycle Gear - POS LC gas nozzle. - Motorcycle Gear Near Me - Sacramento, California

Wide selection of gear at decent prices. Staff good but needed to ask for help directly. Recommend for helmets and gloves.

Go somewhere else, Renegades on Power Inn, Or Rocklin Harley. Cycle Gear has the Worst customer service ever, NO shaded parking! Took an hour to get help literally. Then no sizes available. Many friends told me multiple times to come here for helmets. Finally gave in Sunday July 12th. First issue, it was a 105 degrees out. No shaded parking! When I parked on the side walk out of the way by the left entrance in the shade a guy mid 30's came out and said, "hey bud, you cant park there!" I asked, are you serious? All this shade off to the side and you guys make everyone park in the sun!?? So why not put up shade tents? You know riders are coming from all over in extreme heat! Your supposed to be Cycle Gear! Catering to bikers!?! Guess not!!! Finally entered the facility and yes it was clean, huge selection, even has vending machines with cold water, a place to sit and cool off, but I literally was at the helmet section waiting for 30-45 minutes with noone coming to ask me if I needed help. Keep in mind multiple signs say, "do not try on helmets basically, ask for help or wait for a sales associate" something to this degree. I have NO issue with a business being busy. I finally went to the large belmet area and found someone. But when I finally asked the young guy with a beard in the main helmet section who was bullshitting with another cute female customer he says, " it's going to be awhile, I am really busy" Wrong answer man! I even said, "well then I guess I'll go somewhere else" to which he says, "ok, cool or something to that effect! Clearly these "kids" mid 20's and 30's are not brain surgeons. And have very little customer service skills. Ultimately I approached an older guy late 40's named Robert who was my age who was talking w/ another customer and hijacked their conversation as it was basically just talking. Robert was awesome. (Keep in mind were at 47 minutes since I came in with NO help) Robert was very knowledgeable and helped me considerably. Ultimately another customer suggested I go to Renegades for better selection and service. I did, and spent $500-$700 that afternoon. Owell Cycle Gear clearly does not care about lost revenue. Which is surprising in this time we find ourselves in. I ride almost daily, and every weekend with large groups of people and I can promise you do to the rude lack of service and wasting my afternoon that I will let EVERYONE I meet to stay away from this location on Date. It is a nice store but the staff other than Robert need some serious pointers. You never tell a customer "It's gonna be awhile man" NEVER.... Then if that customer indicates that they're willing to walk out and leave over it you don't go right back to bullshitting with a young girl at the register. The only when I saw really working their ass off was a girl that looked like she was about 16 years old covered in tattoos with spiked hair. I'm pretty sure she was a girl. Although maybe I'm wrong. Do yourself a favor and go to the Rancho Cordova location or somewhere else. I will never return to this location. Most of the merchandise s low quality anyways other than some of the namebrand items like shoie etc. don't waste your time! read more

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I came in on 7/21/22 at 5pm to buy a new front tire for my GSXR and have it installed on the rim. The male employee who took down my information and changed the tire was able to change the tire while I waited in the store. When he was done, I looked at the wheel and noticed that he installed the tire backwards on the rim. The directional arrows on the rim and the directional arrows on the tire were pointing opposite directions. No big deal, mistakes happen. The problem was that this employee clearly took offense to me pointing out his error. He said "well the old tire was on backwards then because I put it on the same way". I am 100% certain the old tire was installed correctly and I even have photos of it from before the tire was changed which show it installed correctly. When I told him that he was wrong, he acted incredulous and told me that he would normally charge me to re-install it (correctly this time) but that he would "let it slide". He took the tire into the back again and fixed his error but I could hear him complaining about it in the back while I stood by the tire area. This employee took a situation that was no big deal and instead of fixing his error, he blamed me for it and then threatened to charge me again. Furthermore, even IF the old tire was installed incorrectly (which it wasn't), this employee was going to install the tire backwards again??? I've been a CG customer for over 10 years and I've spent thousands of dollars here. I have not had issues in the past but this employee's actions are what I will remember when I think of CG service. I suggest that this review is used as a training opportunity for the employee; both in how to properly change a tire and also in customer service skills. read more

The manager, Kimberly is a horrendous individual who should not be in management. When I went into her store today, I dropped off a flat tire and was told it would be taken care of and I would be called back in 30 minutes to pick it up. Instead 20 minutes later, I received a phone call from one of their employees and he told me that the manager said I had to come pick up the flat tire and they would not fix it, after having agreed to do it before I left the store. When I arrived I attempted to humbly discuss the matter with her, for which she repeatedly mocked me, spoke sarcastically and was very unprofessional in her demeanor. This is a 2 month old tire under warranty, mind you with 100% tread still on it. So after the store agreed to change it and told me there were no issues, after having driven 20 minutes home. I had to come all the way back and pick up the flat tire. As a result, I drove it to the cycle gear in Rancho and they changed it with no issues. I'm not sure if it was related to my gender, age or race; however, discrimination should never be tolerated so if being treated unequally, unprofessionally or unkind is your thing, this is the place for you. If you want to be treated with respect, valued as a customer, or treated professionally, stay as far away from this manager as you possibly can. She is a hindrance to good business practices, to the company and society as a whole. Do yourselves a favor if you care cycle gear, get rid of this manager and replace them with someone who cares enough about your business to reflect responsible, moral and upright values!!!! read more

This review is for Christie, just wanted to thank you for the excellent service, she's very knowledgeable, helpful and professional, she helped my son and I with a recall exchange, we were about to pick the cheapest option to replace my sons helmet, she not only helped us figure out how to pick the right size, she pointed us in direction to get much better deal for helmet with Bluetooth and other features and we only paid 5 dollars more than the price of the one we originally picked out, my message to the manager is you need to give her a raise, she went above and beyond, this isn't the first time she's helped us out visiting your store and with that kind of service, we'll keep coming back. Thank you! read more

This store ROCKS! Not only did they have the gear I needed with the best prices in town, but their customer service was exceptional. And with the RPM membership they offer, I felt like I was committing a crime I got such a good deal. See the cashier built like a linebacker, Eric. He'll hook you up and makes sure you get the best deal in town and have you leave with a smile on your face. read more

TISH is a GREAT manager and the STAFF are super helpful! I had a scorpion helmet with a visor clip that broke off on its own. I brought it to Cycle Gear hoping to order or get it replaced by the manufacturer but she did it in house on the spot!! Tish wanted to make sure I was taken care of before I left so I would have to come back for a little piece. Thank you Soooo much and if you have a bike or race car you gotta go to this Cycle Gear shop! read more

Cycle Gear - Motorcycle Gear Near Me - Sacramento, California

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I wish I could give 0 stars as I am very dissatisfied as to the knowledgability of the staff. I tried to purchase a set if saddle bags for my VN900. They sold me a pair which was advertised on the website as the proper product. It did not even come close to fitting and this was due to the failure of them to tell me I needed a set of mounting brackets as well, I specifically asked and they said no brackets were required. There is NO WAY it will not hit the exhaust without them I ended up returning the bags because apparently they don't want my money and they will never receive it again read more

"Hey there, which way to boots?" "Over that way" with a pointed finger. "Okay, Thanks" I tried on four different moto boots. None of them worked for me. Only two sizes of a womens specific dirt boot in stock, both pink. Went to the armor section and tried on all of the smalls I could find. Perused the brushguard aisle. Finally found the womens section which was literally two racks of Fox clothing. Nobody asked to help. I restocked the boots I tried on. I never found any women's specific armor. They did have a few kids racks. Watched a guy and a girl at a desk chat the entire hour I was there. They have a ton of stuff, but I found nothing. read more

This place has the most helpful people I've ever encountered, especially coming from a new rider. I'm not gonna lie I don't know jack about bikes and gear and all that but these people have been so informative on selecting gear and my helmet. Thanks again, I will be coming back soon! read more

Cycle Gear - My new helmet and face shield!!! - Motorcycle Gear Near Me - Sacramento, California

Let me start off by saying I do not write reviews at all but I felt like these people deserve the Recognition. Super friendly staff I brought my brother here cause he's a fairly new rider, Ralo helped us a TON!! God bless him he made our experience there well worth it! We will be back soon read more

Plenty of items to choose from. Th way had all the sizes I need available and was able to get a great Military discount. The employees where very helpful. read more

Tad is the man! Told him what type of jacket I was looking for and he nailed it first try. Also, guessed my height, weight, waist, and glove size first try, haha. A true savant. read more

My husband loves coming here for his stuff. He has had two motorcycle accidents In the passed 2 years, thankfully not his fault and he walked away with bruises and scratches. He has bought 2 helmets here and gloves. Thus last time we came, we had someone help us, I believe the name was Miranda. She was super easy going and informative. She also upsell us on a bluetooth device for his helmet. Which was cheaper than the original helmet he was looking at. Kudos to her to help us and help install the device and showed how to use it. The people here are great. Keep it up guys! read more

Friendly staff and helpful. Even when under staffed they took the time to help my 10 year old when he had 200 questions

I am completely new to riding motorcycles, in fact I have yet to actually ride one. I came in to take a look at helmets so I could bring one to my MTC instead of using a loaner, and I walked out with full gear! There was a younger gentleman that was able to answer all of my questions and help my find a helmet that fit my head shape well (I forget his name, but he drives a Miata that's super clean). For the rest of my gear I was walked through every detail about sizing, padding, skid rating, impact rating, etc. by Tad and Mark. They were both extremely knowledgeable and were able to help me find a jacket, gloves, and some riding jeans that fit my budget and riding style well. If it wasn't for Tad I would have left with just a helmet and some gloves, but through his great customer service and wisdom I was convinced to get everything in one trip. Tad and Mark were both very funny and approachable which helped me and my partner feel welcomed in a new environment. I will definitely be back once I get my license to thank both of them for their help. read more

This place is by far the largest Motorcycle gear store I've been to. They've got sections dedicate to Dirt, Street/Sport, and Harley-type riders. Their helmet selection is pretty large as they carry Shoei, Suomy, HJC, KBC, Scorpion, Shark, Bell, and so much more. They've got pretty much everything a motorcyclist needs, so I highly recommend this place! For the squids out there, please make sure you test fit all your gear to make sure it fits properly! Don't try to be "cool" and not wear a jacket or gloves, remember it's your skin out there. read more

I was looking to buy two expensive helmets for me and my wife but after 20 mins and asking repeatedly for help.....with no response, I am not upset but disappointed and we drove 100 miles. Oh well, we will check this off list for moto places to go read more

With employee assistance, purchased a motorcycle lift. It's either defective or not for his bike. brought it back to exchange for one that would work. Cant bring it back because "it's used" ummm yep, thats how we found out it isn't the right one or defective. We now have a $125 brick. i obviously got upset - all I got greeted with was condescending " have a blessed day". Pretty much a F- you moment from them so I returned the sentiment. Customer service is awful!!! read more

I love this place! I can walk for hours just looking at all the gear. Was in need of rain gear today and found just what I needed. I also found some great cold-weather gloves in the discount section, which was a first for me, saving me about $30. The staff is always helpful and funny, and Steph B. is an angel! read more