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Bucyrus, OH

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2 years ago

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Pony Powersports

Pony Powersports

2.3
(10 reviews)

If you're an out-of-state buyer, be very careful dealing with Pony Powersports Mansfield. My…read moreexperience suggests they are primarily focused on making the sale, not ensuring everything is properly handled afterward. I was charged fees related to title and registration processing, but the process was not completed correctly. This left me unable to legally register my motorcycle and forced me to handle the situation myself by working with the lienholder and filing complaints with multiple agencies. Communication after the sale was disappointing, and when I followed up, I was given inconsistent explanations about my contract and the fees I was charged.

Lazy salespeople. I was there 30+ mins today at around 2pm, never greeted, crawling over utvs and…read moredirt bikes. I kept watching for a salesperson to engage but they just kept chatting up at the front desk. I managed to make eye contact once, but to no avail. I had decided on a ktm dirt bike for $12k and wanted pricing for 3 utvs and would pick one based on pricing. The kawasaki mules are my preference but the enclosed rangers interested me too. As I was mapping the route to my next location on my phone near the front, a salesperson approached me and I waved them off. No sale, even though they had exactly what I wanted, in stock, and I had the cash, ready to buy. Time had expired. As a career salesperson, this behavior disgusts me. No customer in this kind of selling process should ever have to approach a group of salespeople and beg them to sell $40k worth of equipment. To contrast, here is a lesson for you. I bought a Mahindra 2126 tractor within the last week at Craig Smith's in Galion. I drove up to the front door, got out of my car, and as I walked up to the door, the salesperson opened the door with his left hand, extended his right hand, introduced himself and welcomed me in. Perfect. Try some version of that.

Motorcycle Maxx

Motorcycle Maxx

3.2
(33 reviews)

Inviting, low pressure first time buying experience. Started with an online inquiry, quickly led to…read morea call back and then a visit to the store. Josh was great - thank you!!!

I went here originally for an on bike tire change on a tubed tire, for an '06 Shadow. I provided…read morethe tire I wanted, and the tech assured me they could provide a tube. The wheel set up I originally used a tube with a 90 degree bend air valve stem, because the Shadow has a very cramped well inside the rim due to being shaft driven. When I received the bike, it had a straight valve stem. I can't get most public air pump chucks to fit as they are made for cars an angled at 45 degrees. Fine, I call back to see if we can resolve it. I'm talked down to almost immediately by Josh and told they won't cover the labor to replace it and supposedly Honda OEMs the tire with a straight valve stem on the tube. I tell him I'll call back with a decision the next day. Lo and behold I find the parts book and multiple photos of Honda Shadows proving my bike isn't a one off, and Honda knows how to make a bike! They all have 90 degree air valve stems! So I call back to Josh directly and say, let's see what we can do, but please next time you work on my bike return it to me with the layout I left it in your hands with, but I will pay some money to find a middle ground. Again talks down to me like I am stupid and says very sternly like I'm a child that they replace things how THEY ARE SUPPOSED TO GO. (I'm sure Honda designed their tire to be near impossible to get most air pump chucks onto.) After being boldly and confidently lied to as I'm LOOKING at the OEM parts list of tubes with 90 degree stems, I point out I have both a huge swathe of photos and the Honda OEM parts book showing the correct tube, and he hangs up on me. Do not no business with someone who lies to cover their mistakes. Thankful it wasn't a serious repair that could get me in danger on a two wheeled vehicle and instead I learned my lesson early with a repair that just created a lot of inconveniences for me.

Cycle Tech - motorcycledealers - Updated July 2026

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