I needed a refrigerator in a hurry for my mother. I called BigCentric and spoke to Jay. He was very…read morehelpful and gave me all the specs to the fridges that he had in stock. He also arranged for one to be delivered the very next day. The guy who delivered the fridge was careful and courteous. I would definitely shop here again. Thank you for coming through on such short notice!!

I went there to look for new kitchen appliances, and the experience was disappointing from start to…read morefinish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren't. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn't actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee's lunch. Maybe that particular refrigerator wasn't actually for sale, but it wasn't marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn't earn my business. Buyers should do their homework before purchasing and make sure the products they're expecting to see are actually available before making the trip.

Veteran Owned, Friendly people! They absolutely know what they are talking about in every aspect!…read moreShop local and forget the big box stores.

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

I needed a new microwave. I got a good price and delivery the next day!! Beth was great as usual.read more

Purchased new stove and microwave combo as well as new side-by-side refrigerator. Beth was an…read moreabsolute pleasure to work with and the delivery (next business day) and installation crews were terrific. Highly recommend for personalized service, competitive pricing and wide selection.

It pains me to have to give this review because my first impression of John's Home Appliance Center…read morewas initially very positive-allow me to explain. My dryer had been serviced earlier in 2024 by another service contractor and had been working for about 5 months until I started having issues with the unit's heating element not working. I wanted to use my original contractor but since it was the the last week of December he was out of town and I was desperate. I called John's Appliance and honestly the woman who took my call gave me excellent customer service..she was empathetic and she actually knew the model of the dryer I had and made sure that I would get a service call as soon as possible in the new year. And her service person did come out as we had discussed..even if he was a bit late. He was cordial and at the time I thought he had fixed the issue; he said that I needed to have a new heating element installed. When he installed it he said that it would work but that it because it was on older model the heating wouldn't be as strong..I found that to be a little odd but I was grateful that it was working so I gladly wrote my check for $270 and resumed my life. Well.. the dryer once again conked out less than 3 weeks later and I did call John's back again..since I was still under repair warranty (30 days) the same young man came back out and re-tested the dryer unit and then proceeded to tell me that he couldn't find anything wrong with the dryer but that I may need to get an electrician because he thought there was something wrong with my outlet output. Umm..what? At this point I called my original service guy who was back from holiday and asked if he could come and look at the dryer. When I called John's Home Appliance Center to let them know that I was going to use another service repair contractor and asked if they could please provide me with the parts they replaced so that I could let my service repair guy know what they did the same woman who had been so wonderful with me put me on hold AND THEN HUNG UP ON ME. They had my contact information; they knew what I was looking for and they never called me back. To make matters worse my service guy figured out why my dryer wasn't working..the heating element that was replaced was replaced INCORRECTLY which was why there wasn't the appropriate heat transfer..which meant that I had to replace the whole heating element AGAIN..but this time I had Dennis from Hawkins Service Repair do it and do it correctly..with the right parts..instead of a sub par repair job from John's. I expected so much better from this business..and it's just really disappointing to experience un-professionalism like this. If you want repair done right with experience then please do yourself a favor and call Hawkins Repair in PA-ask for Dennis..the man is knowledgeable, no-nonsense and will get it done RIGHT.

Do not buy from John's Home Appliance Center. I purchased a dishwasher from them in February of…read more2021 it has leaked since the day it was installed. The appliance was determined by JAC to be faulty at which time they advised that I would receive a full refund. The story was then changed to the manufacturer would have to refund me. This lead to months of calls and excuses from the office personnel at Johns. It is now Nov. 2021 and still no refund. The rude girl Alex in the office just informed me that she has been patient enough with me! She refused to put the owner on the phone and hung up. I'll see John in small claims court.

We really liked this appliance store. Not only do they sell appliances but they also have kitchen…read moretables and chaired, mattresses, sofas and more. Their appliances are sold below market value and come with a warranty. Some of their appliances are brand new, right from the manufacture. However, during transport, they got a scratch or a dent in the metal and now, people don't want to buy them. You can pick up a brand new, 6 burner, double oven for $399.00 because it has a small scratch. Their prices are amazing. Customer service was excellent. Very friendly and knowledgeable. There is free on-site parking. If you pay with cash you will get a discount. They provide delivery and I am not sure if there is a charge, however they always go above and beyond for their customers and want to make a deal. Please come in and shop locally. Thank you!

Extremely disappointed in the lack of professionalism. Gaary was not only incapable of installing…read moremy smart toilet but he promised to come back. I had no toilet upstairs by my bedroom. He left the old toilet that was broken back upstairs, but most importantly said that he'd be back the next Sunday to help. He never responded to me the several times I called and texted. I had someone else come out he was able to install both of my toilets within 2 hours. I also left Gaary in my house alone while I ran to Home Depot five times. Not comfortable with that considering he never responded to me after paying him for basically bringing toilet up and down the stairs. Do not recommend for lack of professionalism and doing what he said he would do.

Quick and affordable service. Fixed my GE washer within 3 days of the initial call. Payment is…read morereceived via Zelle.

I needed appliance service at my summer home while I was away. The dishwasher would mysteriously…read moreand spontaneously start. I was pleased to have the technician call me, on site, and explain in some detail the cause of the failure and the effect of the failure. In the process, I learned features of the dishwasher I was not aware of. There is a safety feature monitoring the overflow pan and my dishwasher fill valve leaked causing the the washer to eventually overflow to the pan. A part was ordered and a week later all was well.

County Appliance is one of those hidden gem companies that you're lucky to find. I've had them…read moreservice both my stackable washer/dryer (when something got tangled) and my refrigerator (when it stopped cooling/freezing), and both times they not only fixed the problem, they left me raving about how great they are. My fridge was giving an error code that I thought was "freezer fan" so they ordered me a new part before coming out to fix it. When the service tech came out, he ended up diagnosing that the fridge got switched into demo/store mode and it wasn't the freezer fan at all. Which lowered my bill to a simple trip charge! Honest pricing and reliable service will keep me as a loyal customer to County Appliance until the day I die. I highly recommend them to anybody needing help with their appliances. Thank you again County Appliance for the exceptional service and for your expertise.

We had KJ Appliance repair come out to our property in Lansdowne PA to fix an oven…read more Kurt (the repairman) was friendly and helpful and showed up on time. He fixed the oven without issues. The entire process was easy and seamless. I would DEFINITELY use them again.

From first phone call to completion of our job, KJ Appliance Repair was courteous, efficient and…read moreresolved our concern with 100% satisfaction. Our gas stove smelled of too much natural gas. Kirk quickly diagnosed the problem, shared our options(some of which did not include his services). We opted for replacement of ignitor. He returned and completed the job with 100% success. And he is a really nice guy. Highly recommend!

What stupid people. I paid for a grill and the dingle berries they sent didn't know the code to…read moreunlock the pad lock so I could take what I purchased. 92 degrees out too. The workers said oh new Store manager won't give them the code. I requested the new manager oh not available. So typical of that jerkoff. So I said well I'm done and will refund my purchases. Even the customer service team said the new GM was an a-hole. I went to Miller Road and they knew all about the horrible management team in Claymont store and I was in and out with my new grill. Even one associate said the manager could even run a Kool Aid stand.

This Home Depot has the worse customer service ever even at the checkout counters. My brother and I…read morewent there in the afternoon to rent out a carpet cleaner, there were 3 workers standing around the area but only 1 counter was open. They'd rather just stand there than serve or help customers... even when they served us, I can slowly feel my energy being drained away by the unwillingness of these employees. Not sure if they aren't getting paid enough or taking enough breaks?? But definitely expect to waste standing around waiting about 30mins to just get someone to help. What a waste of time and energy.