This is the worst nail salon in Watsonville, horrible customer service!! I've called to make an appointment several times and they never have time even with appointments.. I don't even understand I've never had a problem with making an appointment. read more

This place has no customer service went in nobody greeted me or acknowledge me. If they don't get some customers service skills they will lose many customers read more

This is the best place in town to get a pedicure. They have good nail polish and the people are always friendly. They have the best massage chairs and they usually have something good to watch on the tv as you wait. read more

No persistent with appointments. I've come here 3 times with an appointment and they still have me wait anywhere from 30 - 45 mins !! It's ridiculous the time I have to wait. Even after i ask for someone to assist me, they just look at each other and tell me to wait a little bit more. They do an okay job but does not justify the time you have to wait. read more

My place for 15 years. Tried other places in my travels, there is no other place that shapes my nails like Trish and the team. I always leave a happy customer. read more

Walked right in and sat right down for a nice pedi. Friendly service, clean place, comfortable massage chairs. The technician did a great job at a great price. It was nice to find this place during my travels read more

I've been getting my nails done here for years and it's the best nail salon in Watsonville! I've tried many nail salons here in Watsonville and this one is my favorite! The only thing is that their busy all the time so it's best to make appointment or else you might be waiting for a while. I usually get my nails done only with Trish, Flower or Ann. They're the best ones. read more

I've been here twice and I can't remember the first Lady's name that did my acrylics the first time but the second time it was with Ann. I was a walk-in during the week and I was seated quickly and out of there within an hour. I was charged 30 for acrylic nails. Overall both my experiences have been acceptable. My only critique is that they do always seem to talk to one another quite often which isn't an issue unless you pause and make the client wait while you finish talking. read more

They are very clean, professional and friendly here. (Plus my nails always look great!) My new favorite nail salon.

Horrible customer service they were rude ,I walked in there was 2 ladies in there that were just sitting but they told me to wait, they finally asked me to sit at a station I was waiting for 10min. I asked to see some colors while i waited they ignored me and then they finally said oh no one can do your nails because we have appointments, total waist of time NEVER AGAIN!! read more

I have never been treated so rudely. I gave them a third chance and enough is enough. I have never been treated so rudely at a nail place. Today I had an appointment. Announced myself. Finally someone acknowledged me but didnt tell me to wait. I sat down. Waited 30 minutes. They took a walk in before me. You will never ever get my business. Dirty place too! It's a mess. Dusty every where. They have eggs right when you walk in. Gross!!!! read more

There service is fast. First time coming to D&L and the guy cut my nails uneven and cut me not once but twice on my hand

So it was my cousin birthday today and I wanted to treat her to a manicure. We decided to pick a salon in town that we had never been to before but we always check reviews and ratings and this place got some of the best reviews- we decided to check it out. We were expecting a wonderful customer oriented experience and we're really excited. When we first got there, the appearance was nicer than some other locations we looked at. The reviews also mentioned how important it was that you call ahead for appt and walk ins we're not always accommodated...so we called ahead and made an appt. When we got there a few min past the time (yes we know traffic was especially bad today) we picked out a color and waited to be addressed. We were told where to sit and wait. We waited almost an hour before we were even asked about our color or what we wanted. Then we had our appt and in total made it out of there in about 2-2.5 hours. Unreal! For a manicure and a full set. First of all, the gentleman who did my nails, was flat out rude!!! I saw how he treated the lady before me, and he was even worse to me. He talked about how awful my nails were and kept shaking his head. Before he mentioned that, he asked if I wanted gel- I said no. He persisted that I do gel and acted like something was wrong with me for not wanting gel. Then he went on with his comments...then he put his head phones on and listened to music I'm assuming...and he flipped out like 3 times and basically stopped and said don't move. And it was an accidental movement and he acted like I killed his cat! I definitely did not feel welcome or that the customer service was up to par at all...I thought my cousin had a better experience...nope. worse in my opinion. She said the nail polish was all over her fingers, not neatly cleaned up..oh and she was pressured to do gel as well! And then she showed them a design she wanted and the lady said she could only do that design in gel! Really!??? And then she showed them a simpler design...(adding glitter over another color). They said they could do it...but ended up not even doing it or addressed it or even said sorry we can't do that...just ignored her. I was outraged! And the manicure looked like it was done by a 5 year old! So the reviews were completely off or maybe written by family.members..because they were not true and one of the worst experiences we've had in awhile! Will not be coming back. Oh and their prices...are insane. And they were not clear about them in the beginning like they liked and Said they were. Good lord. Save your money..I can tell you 5 other places that are worth your time and money! read more

This was the worst nail experience I've ever had! I got a manicure that was actually JUST a cut and paint. Nothing else, not even cuticles! I got passed between 3 different people and my nails ended up being all different lengths. I went with my two sisters and we were all upset with our nails... read more

I have been coming to this Salon when it was called Natural Nails since they were established where Lucky's Super market used to be and now its Gardena's on Freedom Blvd. It was the place to go to, because they cared about their clients. Since moving to a different location and renamed D&L Nails near K-Mart, they have gone down hill with their customer service. Some are rude and are not welcoming. It seems that when they come to work in a not so pleasant mood, they take it out on you and treat you as if they're filling nails on a mannequin. (Very ruff) Although, I love the way she does my nails, which is the reason for the 2 stars, I don't care for her rude attitude. There are days when she's very nice and days when she isn't. Not only her (the owner,) but also the staff needs lessons on courtesy and friendliness. It's also rude when you ask them to do something to your nails and they start talking in their language and I am very sure it's about you. I tell her I have sensitive fingers, but she totally ignores me and continues to burn my nails with the drill, or pull off one of my nails without soaking them first. I want to find another place, but not sure if they can top her work. My daughter speaks up when they hurt her or do a bad job, so that's why she doesn't go to them anymore and I just might follow if they don't get it together. read more

Probably the worst place I've ever been too! Costumer service is terrible. Most of the workers are RUDE except for one or two. Wish I could give them zero stars! read more

Came here to get my toes done once I got out of the chair they right away put a lady in the same set as me with out cleaning it. They are pretty expensive for mediocre work. I used to go here all the time till I found a cheaper place who does a nicer job read more

Good place, nice inside, smells good (incense) and soothing music. I had a nail guy who was slow but did a good job. This place is huge but there were just 4 people working Friday early afternoon, most people were having pedicures done. Very nice. read more

I do not recommend this place at all I went for a pedicure on Saturday and big mistake. On my toe they ripped the skin on my big toe and I told her ouch. She just looked and smiled sorry. It bleed a little by the time I went home and went on with my day. My toe started to hurt and I looked at it was red and a little swollen an open wound. URGH!!! Never again!!!! read more

I came to this place with my sister for a mani and pedi. I guess it depends on the worker, but we had 4 working on us. 1 person for pedi & 1 person for mani. All I have to say is, they suck at removing cuticle. My sisters mani & pedi was not nice. Looked messy. My mani did come out good, bc I made the guy remove the cuticle. The pedi had 2 coats of nail polish and it didnt look nice so I made her put another coat, after she was "done". Basically they suck. read more

Went for an eyebrow wax today. This was my first time here and I came based on previous reviews and sheer desperation as my eyebrows were beyond beasty. Tina was nice and I told her she had nice yelp reviews. Her response, "we have been lucky to be here for 17 years." She was very humble but confident in her work. And man, she did a great a job. She took her time and was thorough. I am an eyebrow snob and usually wait to get threaded in LA. But now I may have found my local waxing location. Ps, I always breakout after waxing whether it's high end or not. I just ask them not to put any lotion, cream or oil on afterwards and it usually stops me from breaking out. Thank you Tina! read more

Okay so this is my third time getting my nails done(not here) i normally go to vice salon (they do an amazing job!) but a little on the expensive side so i decided to try this salon out . First of all theyre UNPROFESSIONALS the salon is FILTHY!! the lady opened and ALTOIDS case to get the tools to do my nails and ontop of it read SOILED like really?!! Whats wrong with you how are you going to use tools that are soiled disinfect them first!!! Ofcourse i asked if the implements were clean and she said yes so she proceeded. I asked for WIDE TIP (duck feet nails) and she went on to put the regular ones when she got to the nail polish part she started doing white tips when i specifically asked her for the whole nails to be white. i mean if you dont understand what the client wants ASK its not that hard !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i was so mad and i asked her if she was planning on widening the tips and she said no .. Seriously? and then she gets mad because i didnt tell her what i wanted and she started talking in her language to her boss or whatever come on talk english !!! be professional! anyway its been about 3 days and the tip of one of my nails already came off! she also had put 5 diamonds on two fingers and theres only one left on each hand. i swear im NEVER coming back they should get shut down!!!!!! read more

Started out well, but as time went on I had to wait longer and longer. I always made an appt about two-three weeks in advance, but no matter when I made it, when I showed up, I had to wait. Sometimes up to 30-40 min! There were always excuses. I am thinking of stopping going, but I just don't know who to go to. The place I went to before wasn't great either. They also do this to my sister when she comes in. Appointments clearly don't matter to them as you'll still have to wait at a minimum of 15-20 even if you come on time or early. read more

This place has always been my go to spot for my nails and toes but it had been a little over a year since I had been there. For the first time ever, I noticed how dirty the place had become. The station I was seated at, and the station next to me were filthy and there was spider webs on the light fixtures. Theres no chance that this was from use during the day, it appeared to be days/weeks worth of needed cleaning. I know that they took over Tiffany's nails in Capitola so maybe the owners aren't there often enough to keep an eye on the cleaning? The girl did a decent job on my nails even though she seemed to be the only person capable of answering the phone during my service, and there were at least 4 people working there. I will give them another shot for my nails but not the waxing. I had the girl wax my eyebrows and even though she did a good job I broke out in bumps from the cream she put on afterwards. I've never had waxing there before and now I won't ever again, these bumps are less attractive then by hairy brow. read more

This place has BAD customer service to start with,they ignore u when u try letting them know something,they make a face as if their unhappy and when I asked to get my nails coffin shaped they didn't do a good job at it because they still look squared plus took a long ass time filling the nails ! Last thing that didn't have to do with the workers there was the bitches who went there 2bitches all FAT on their early 30s I guess and an old white bitch who where there getting a pedicure were talking shit and staring like they never seen a child cry which my daughter doesn't got an ugly cry like some other kids I've seen!as if my 2yr old toddler was bothering them because she was crying to me that she was hungry, that place is not paradise to relax nor are u getting massages their cutting and scrappin ur nails bitch but once I stood up picked up my baby and she stopped crying went to pay and they all just look away all stupid and quiet ,stupid ass bitches can't even speak up I fckin bet they don't got any kids they only worry bout their tramp outfits for the night,I wouldn't have ever brought my baby only since her grandma was out of town and I had no babysitter but first and last time I come here they talk shit in their Chinese language fuck all of u !! read more

ive actually been here before a long time ago , but they did not want my business today , maybe because i had my 2 kids with me but anyways. . it has a big sign on windows walk in available. . apparently the are short staffed . but they didnt seem busy at all and didnt even say wait 15 min nothing they just said another day. . wont be coming back . read more