I am amazed!!! My house hasn't been this clean in years. Liliana and her team are fast and…read morethorough. They cleaned things I wasn't even aware that I owned. I have 4 cats which they worked around. I also found the price to be quite reasonable given the size of my home and the amount of pet hair they got through. I'm so glad to have their help!

Liliana and The Magic Mop team do an amazing job! They have been cleaning our house for 3+ years…read morenow and they always do an exceptional job. Plus we really like that they do not use toxic chemicals when they clean. You can tell they care about your home. They are efficient AND thorough. Highly recommend!!

First time using a cleaning service and deep cleaning at that. Very responsive to my website…read moreinquiry and kept me posted via text. Was understanding when I had to switch days due to something out of my control. Was early and the crew did an amazing job. Will use again.

I hired them for deep cleaning in June. The price they quoted was $45/hr for cleaning. The guy…read moreErnesto specifically mentioned that the rate was for 2 cleaners to come clean. The day I was scheduled him and a lady came. The lady did an ok job. Ernesto in the meantime was busy on the phone. I think he started cleaning only after an hour. When I checked there were lots of area not cleaned. Plus he was bitching about other clients to me. That was not nice. When I later confronted that he over charged me for an hour ( he left at 11:45am but charged me until 1pm ) he got all defensive and got mad and stuff. Very unprofessional!!

8/22/23 - Have been using H&R as my main cleaning professional as they do such a wonderful job and…read morealways make time to do move-out in rentals. Will continue to use them and highly recommend.

I used H& R some years ago for a move out in Castro Valley and was highly impressed…read more However I contacted them two weeks ago for a standard housecleaning in Hayward and was put off both weeks. I requested next week (my third week trying to make a clean happen) and was just told they are now booking two weeks out! Well, I'm done trying to book this company...moving on folks...

Ricardo is very responsive in communicating the affordable rate and time availabilitynof the…read morecleaners. Evelyn and Avi are the best! They are very respectful, hard working and trustworthy. I'm glad that I chose responsive cleaning. my house is now squeaky clean.

Ricardo & Evelyn are a great team. I've found them in yelp on a Wednesday and in 5 minutes I got a…read moreresponse with a fast quote. They came the next day with all the equipment and the most important deep cleaning areas are shining now. And the most important thing: I'm super happy! Now, they have a contract with me for the rest of the year! Yes, they are that GOOD!!! The price for the service is great too. Thank you Ricardo and Evelyn you are fabulous!!!

I really appreciate the professionalism of this company - quick responses, talked to a real person,…read morereceived automated notifications/confirmations, and online agreement for services and terms. It's refreshing to see a company with good processes and follow through. About the cleaning, Kathlin did an amazing job cleaning our rental studio. She was friendly, good communicator, confirmed what would be cleaned, and completed the work on time. Looking forward to have her come back again!

They worked so hard on our move-out cleaning. What a fabulous and committed staff! The house was a…read moremess and no matter what, they did their best,

Good communication, so far service has been good, price was reasonable. The owner herself came out…read moreto evaluate the location and worked with me on scheduling. She also offers different ways to pay, which is nice.

I'm starting a new job in SSF after having my second child and will need help with cleaning. Patty,…read morethe owner, was very quick to respond to my inquiry and came out for a quote within a couple days. While TLC wasn't the cheapest quote I got, I'm glad I hired them. Lorena came over earlier today and paid great attention to detail in the cleaning - including dusting baseboards and the ceiling fans. It was such a relief to come home to a clean house after a hectic first week.

Was a customer for a few years until we moved. They did a great job and unlike many other cleaning…read morecompanies would lift and clean around and under in a thorough manner. All the places were dust and dirt hide they would clean very well. This was in a home with two toddlers and a dog. My advice is to tip them very well because compared to many other cleaners they go above and beyond.

I scheduled a deep cleaning with Merry Maids today between 12pm and 130pm. The initial deep…read morecleaning was $482 and I paid the $100 deposit towards it a few days ago. I moved alot of furniture, plants and belongings to ensure everything was out of the way the night before and morning of. I got an uneasy feeling as 115pm approached so I called to to make sure everything was ok. I spoke to Irene who told me they were 1 hr behind. She apologized, and was courteous. I didn't receive a call that they were behind, or needed to reschedule and it was unprofessional. They ended up calling and had 2 ladies to my place shortly after 2pm. I had to help the ladies in, and up with their supplies as it looked heavy and there were only two of them (I offered to help when I saw them carrying everything). I had a walkthrough of my place with the Owner of Merry Maids 07/13 and was told there would be a team of 4 people for the initial deep cleaning. He was nice & personable. We talked about the great equipment/cleaning products used specific to Merry Maids (I was concerned when I saw the vaccume cleaner and that mine was pricier.) With two people of course they didn't do the work of 4 people and it took a little over 2 hours. My baseboards weren't cleaned, the kitchen countertops werent cleaned, the tops of doors, ledges weren't cleaned, half the mirrors weren't cleaned, only 1 of the 3 bathroom floors was fully cleaned (And I don't believe they do windows). The two ladies did clean and I don't want to discredit them, when they were short 2 people. The ladies were really nice, and hard workers, and I want to stress that they were short 2 people. They also confirmed that when you have a walkthrough there is a crew of 4 that does the initial deep cleaning, and they didn't know why 4 weren't sent. I have a 3 bedroom, 3 bathroom with two sets of stairs. I only had 2 of the three bedrooms cleaned. I wish I could give more stars, but overall I'm disappointed with the service provided. It was a light cleaning at most and it wasn't money well spent on my end.

We had biweekly cleanings for 5 months, and things mostly went very well. However, towards the end…read morewhen the owner didn't accompany her husband and the other employees they weren't as thorough with cleanings (spilled cat food and didn't clean it up, didn't vacuum cat hair on the stairs). We overlooked it as the owner would still come with them about every other time and things went well when she was there and the rate was good. However, the last time they were there they left the house and completely left our back door completely wide open and our cat got out. This was a huge oversight, and when I reached out to the owner about it she responded by saying that her husband said we would just leave our back door like that, so it was on us. Unfortunately, we couldn't move forward with using them regardless of how thorough she had been because when her husband was here he wasn't thorough and lost our cat (luckily we found her later that night), and he also didn't even respect us enough to own up to something he did or apologize, so we didn't feel comfortable having him in our home again.

Very efficient, our home always looks spotless. We started with a deep clean request, they came and…read moredid an estimate and we were easily able to schedule it in. We plan to work with them long term!