Ice cream is great penny day, Dairy Queen has some of the softest cream of ice cream around. I tried the new cereal addition of being fruity pebble shake. It was amazing. I did order through the app. It was supposed to be at a certain time and I got there. I still had to wait another 15 minutes i I also have a cinnamon toast crunch gift card. Very tasty. I didn't order any food this time around, but I will definitely try to try some other food options read more

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They are often "too busy" for delivery/pickup, which isn't true. But they will also 100% of the time get your order wrong if you add/customize anything. IE: add cookie dough to a brownie chocolate ______ blizzard, you will only get cookie dough and vanilla. Oh, and they will still charge you the full original amount + your additions. (Confirmed by my 4th time ordering it, shame on me I guess, but I still love my blizzards) There are so many other options with better service. BUT they still make a good blizzard. You won't get what you order if you add or change anything in it, but it's still a blizzard. read more

I went here the other day with my son to get blizzards. He dropped his on the floor on the way to the table, so I had to throw it away. I asked to order another and they made one with no charge. Excellent customer service! read more

My dog also loves this place! I go for a Blizzard and he gets not one but two pup cups! He knows when I get to the light to turn, he starts barking and won't t stop until I get to the speaker to order then shuts up long enough to order and then right back at it until his first pup cup! So yes, this is one of our favorites. read more

Came b a few days ago for a sweet treat, I ordered a chocolate malt and added extra oreos. The large is enough for my husband and I to split. The milkshake was very good, I wish it were a little bit more thick. read more

We went for burgers and ice cream. We were greeted by a friendly associate by the name of Katrina. The food was hot, fresh, and delicious! The store and restrooms were clean. Katrina is an asset to your business. We thank for the great service and food! read more

Dairy Queen Grill & Chill - Hot fudge sundae! - Fast Food Near Me - Ensley, Florida

We got ice cream from here the other night. I'm going to be honest I'm not a fan! They did give Lucy a puppy cup, thanks! But I would much prefer a Sonic blast! read more

I found my new happy place! Love their dipped cones and decided to try a single cheeseburger. This is by far the best burger on 9 Mile and maybe the best in all Pensacola! Think all the things that make a perfect burger; freshness, flavor, thickness, doneness/temperature, juiciness, toppings, and bun - all perfectly on point. The service was fast and friendly. They always treat me well. And the price was right. It is distressing to see that only dissatisfied folks' comments get responded to and that people hold back "stars" for not getting their drink topped off, or having a one-off experience, or an attitude problem. Some are not very tolerant or understanding. I guess you get what you give. I'd say give them another chance. Oh, the fish sandwich is also surprising good, too. Frankly, I'm pleasantly shocked at how good the food really is. Thanks! read more

Solid ice cream. Decent food. Was pretty quick and the lady who took my order was friendly. But 3 stars for not topping off the cup. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Ensley, Florida

Ate here one evening and found it to be better than other reviewers. Burger was okay (cheeseburger was a little bland); blizzard was yummy as expected. Employees were nice and there was nice Christian music playing. Only miss was that some of the tables were dirty, which stood out because only a few tables were clean...and the place was not busy. read more

Today while running errands with my daughter, I did a mobile order for a quick lunch! Keke was absolutely awesome and cheerful! When I heard her voice on the drive thru speaker, it instantly put me in a great mood! The food was hot, fresh, and served up quickly! We each had a $7 chicken tender meal deal... which included 3 chicken tenders, a side, a drink, and a small sundae. The house made ranch was super good, and the peanut butter topping on the ice cream sundae was soooooo yummy! Anyway... after a hectic holiday season, I hope Keke knows that her incredible demeanor was much needed today... and really put smiles on our faces! Keep being awesome, because you're making the world a better place! read more

I truly never have an issue at this location but tonight I did. It's started with the young dark Haired girl who when I gave her a 20.00 bill and pulled an attitude cause she had to get a manager all the while out ice cream is melting and I'm waiting it on the counter. She then decides to come back and start pulling faces when I asked her if my change was right. Then I said what is up with your attitude. I never have a problem ever here then she hands us the melted ice cream and I give it right back to her cakes it dripping of the cone and the parfait is literally over flowing out the side of the lid. I said you can remake that now. She then looked at me and smirked. I said how about you get your manager. The manager came over and I said do you expect me to take that Ice cream leaking all over the window . She sees it and said no that's not acceptable. I said your young worker there is rude and condescending and thats unacceptable. She said well she doesn't normally work drive thru I'm like and she shouldn't either. She then went on to tell me there was 5 people only working . I said so you are willing to sacrifice quality of food? She said no that's not what I'm saying. I said your lack of staff isn't my concern. I asked for owners contact info she said it's on the receipt. This is one of the worst experiences I have ever had with any fast food place ever. Awful!!!!!!! read more

I have given my opinion on this establishment, somewhere, already. I am not a fan. I had something simple left out of my order. I consider it a problem because I paid for it ! It says, on the app, to have your phone ready to make sure your order is accurate. Which did not happen ! It was bad weather, pouring down rain ! I assumed the order would be fine. I wanted it to be fine. This was my first time going to Dairy Queen ! I remember it was great, when I was a child ! It is not the same anymore, & it's not because I was in another state ! It's because this is exactly another example, where business has forgotten the customer ! The customer is no longer important, just the business profits, or their bottom line ! Sorry ! I wanted this one to be great ! read more

Had a craving for a Banana Split, so off to DQ, we went through the drive-thru and was told no Banana Splits today, bad bananas....funny Winn Dixie right across the way.....chalk full...anyway. Large Heath Bar Blizzard and a Med Carmel Sunday. The Sunday was tiny and the Blizzard or rather half Blizzard was a disappointment. Only half of the Blizzard was mixed....see pics. The Sunday was half full...see pics. Very disappointed....New options all around, old staple maybe to old to keep up...Custard shops popping up all around....DQ you better pick up your step or you will be looking like the empty abandoned brand new Krystal's next door. read more

Dairy Queen Grill & Chill - Top half Health Bar Blizzard, bottom half vanilla soft serve, half mix is not going to cut it. - Fast Food Near Me - Ensley, Florida

The service was great, the lady who helped me was very nice and I got my blizzard in a timely manner. It was nice to sit in the lobby and relax and the blizzard was delicious. read more

Me and my now ex girlfriend would come here and get blizzards. Now I just come here so I can get fat and maybe drown out my feelings with some soda. Chicken strips are solid, so is the hot dogs. read more

Love this place Dairy Queen is my favorite I love the vanilla cones. Blizzards are always a Hidden to the pumpkin pie is a very good one right now. read more

Poorly blended Blizzards that are way short on ingredients we're served today. Raspberry chocolate mix was 95% plain pure vanilla only.

Waited 35 mins in line, they didn't flip my ice cream over like they advertise. They had to ask me 3 times what my order was after i paid. On top of that, I ordered a blizzard WITHOUT PEANUTS since i'm allergic and my ice cream was full of peanuts. read more

I don't usually visit Dairy Queen, but today I was really craving a burger, fries and a Blizzard! I ordered the Flamethrower Grill Burger as that's my favorite menu item. Dairy Queen has some of the tastiest burgers for a fast food place, so I was expecting a good burger, and that's what I got. I also ordered fries and a Oreo Blizzard and those were also good, the fries were very hot and fresh. The customer service was very good as well. We were the only ones in the drive thru, so that could be a reason. The burger was very messy, so I opted to not post a picture. All in all I had a good experience at this location and I'll be going to get another Flamethrower Burger very soon! read more

While the ice cream is great the workers lack any customer service. They all appear to hate their job and life itself. There is definitely a leadership issue at this location. The DQ off of scenic is so much better from when you first walk in until you leave. I hope this one can turn things around. read more

Went through drive thru. Then was told they did have brownie a la modes anymore. Though it was still on their menu. Canceled the order then had to wait 5,000 years in the drive thru line because you have to go all the way through it once you're in line. :'( Even when you don't get anything, drive thru takes forever. read more

This Dairy Queen has very honest people working there. A couple of weeks ago I stopped and got lunch to go. Later that day on my way home I realized that I paid with a 50.00 dollar bill and the lady at the register only gave me change back for a 20.00 dollar bill. I know, it's my fault for not counting my change right there and then. So, I called them and explained what happened and they took the time to check and see if any of the registers where 30.00 over for lunch. They found the error and refunded my 30.00. With the transaction being in cash they could of just let the error go and I would have been out my 30.00 which would have been my own fault. So, my faith in honest people has been restored ( at least for a day lol ). read more

Always out of something at this new DQ (altho not new anymore). 3 weeks ago out of bananas for splits, two weeks ago out of gravy for chicken strips, this time out of bbq pork so no sandwiches of that type. Response is always "... we dont get our truck until tomorrow. Need better planning for stock. Good people working, just terrible logistics. Update +1 Year Later: After giving more tries, they have settled in and this is a great place with good service! Increasing from two stars to four stars. read more

Waited 39 minutes in the Drive Through. With 2 cars in line... Not acceptable. Horrible. Never coming here again. Looking at the reviews... Seems like this is a huge problem. Do better management! read more

Takes forever and let my blizzard sit out for 30 mi utes and didn't give it to me until I asked 3 times for it and it was all melted

waited in line forever for only two blizzards and a fry, then got our order wrong and got yelled at and blamed for us "telling them the order wrong" when they went to go flip the blizzard it dripped everywhere on the building and still gave it to me. waited at the pick up parking and still gave us the wrong thing. never going here again worst Dairy Queen ever! read more

This is horrible. I was told they dont have banana splits. No one answered the drive through. When he did he said he was on break. He couldn't get my order correct. Banana splits did not have bananas. No thank you or please or eye contact. Just ice cream shoved at you out their window. Isn't it time we had more than a warm body filling a space? Maybe a little customer service training? Most of us would get fired for this poor behavior. Wont be going back to this location! read more

30 minutes for 3 ice creams is just a little to long to wait. They weren't hand churning this stuff. It's coming from a machine. You put it in a cone and hand it over. Effing ridiculous. read more

Waited at the intercom for 10 minutes with no response, so I figured it was broken and drove up to the window to place my order. When I got there, the employee smugly stated she couldn't place orders from the window and offered no alternative (such as pulling aside as to not mess up the queue). I had already been in line 15 minutes total and didn't feel like starting over again, so I left. I understand it would have been an inconvenience, but the attitude was pretty disgusting. read more

This DQ has the bestest, smoothest soft serve! Polite workers and clean dine in area. Can't beat their $5.00 meal specials!! Don't feel like going in they have a drive thru!! read more

I'm sad to say, that It appears, that the first time I ate here, the 5 star experience was rare. Because again had items missing from our order tonight and the tenders were hard and dry. Among other issues. We definitely will not be returning after this. I am giving them two stars because my first experience left a impression on me. read more

I ordered through the mobile app and when I got there they didn't have the product I ordered. I asked if they could cancel the order and give me a refund. they said no, that i had to go through the customer service on the mobile app for that. So I tried going through the mobile app and their response was I had to get my refund from the store. So now I have a. Charge on my account for an order I never received and they won't refund me. read more

The burger was good, but wasn't cooked all the way through. My wife's burger was the same way. The more you ate the pinker it got, doubt we'll be going back. Was a total waste of time and money. read more

Ordered a hamburger meal on free cone day. The burger was an all time bad! The bun was so dry I could not swollow it. The meat was tastless and tough. The ice cream is hard to digest. I will never go back!! read more

I have been to this location 5 times. The first 3 times the order was prepared wrong even after the cashier repeated the order. The 4th visit was correct and now today my order is wrong, how hard is it to make a blizzard with 2 mix-ins . I don't understand where the disconnect is. There must not be a screen showing orders above the blizzard station. The continued poor service that others like myself are having will result in this business not making it! read more

I'm not usually one to leave a negative review and I hate to do it but this was an awful experience. I went through the drive thru and ordered two blizzards. The woman taking my order seemed very distracted and asked me to repeat myself four times. I waited in line for about 10 minutes and when I got to the window, the cashier handed me my blizzard (without flipping it). When I took it, the blizzard was completely melted and dripping so badly that it was all over my hands. She saw my concern and just shoved more napkins at me without saying anything. I asked for a larger cup to pour my melted blizzard in and before I could even clean off my hands, she was already holding out the second liquid blizzard for me to grab. I took it still looking confused and she just told me to have a good night and shut the window. There were a line of cars behind me so I pulled out of the parking lot with both blizzards pouring over the sides, dripping all over myself and my car making a huge mess. I ended up pulling into a neighboring parking lot and throwing both blizzards away in a dumpster. It wasn't even edible, such a mess, and a waste of money. The server clearly saw that they were melted and didn't flip either of them before handing them to me and rushed me off before I could even complain. It was a real inconvenience and I am very disappointed with the quality and customer service of this experience. read more

. so for the second day in a row they have messed or order up and shorted us we are renovating our kitchen and our youngest child love Dairy Queen she usually has it at lunch last night and tonight are the first times that we have ever been there and it was not lunch last night was not so bad they just forgot to tell us that they were out of queso for the pretzels and they did refund our money for that order tonight we ordered the six piece chicken strip the Cookie Dough Blizzard and the pretzel Chet yeah exactly you got a how many piece chicken we ended up with a Jurassic Chomp blizzard a four piece chicken strip and a a pretzel with two queso dips it was not that big of a pretzel we will never recommend this place to anyone ever and we will never be back we are giving them 0 Stars and if it weren't for the fact that we were renovating or kitchen we would never have gone there to begin with we have been two other ones across the country while on vacation and have never had a problem ever but two nights in a row there has been a problem with what we ordered we will never be back this place is horrible and we are probably lucky because next time they could have made us sick people that don't pay attention to the orders are probably not paying attention to the food sanitization pretty sure we probably just charged a bullet so apparently you can't give this place 0 Stars so we had to give them one judging by our experience they should be in the negative star rating read more