This place is disgusting! We have been twice to make sure the first time wasn't a fluke. Both times the place was filthy. The soda area, the counters, and floor were covered in food and different kinds of liquid. The staff seem to be over worked. Our first visit I waited over 30 minutes for my blizzard as I watched other orders that were behind me be filled. I asked where my blizzard was and she said she forgot even though I was standing right there the whole time. On the second visit there was only one employee cooking the food and also trying to take orders at the register. I felt bad for him. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

If you're ever hungry, let me tell you this is the wrong place to ever order from the slowest service ever never ordering here again

Come to this location often. For years I've been ordering a Peanut Buster Parfait with Cocoa Fudge instead of hot fudge. I paid almost fourteen dollars for my order of two ice creams. My Peanut Buster Parfait comes out without peanuts or cocoa fudge on the top layer. I tasted it while waiting on the other ice cream and it was hot fudge. Not what I ordered. I asked the girl could she get me another one as this was hot fudge and not cocoa fudge. She provides to speak with the guy making them and he argued it was cocoa fudge. Clearly I know the difference. I asked could they put the cocoa fudge on the top layer and peanuts. The guy yells charge them. So I said ok and paid $1.83 for what should've been there. They didn't remake it with cocoa fudge. My second ice cream was a medium blizzard that was 2/3 the way filled. Guess I need a new ice cream spot. I won't be returning. Terrible service read more

I watched 3 employees stand around and talk, no one is making orders. Drive through is wrapped around the side and there is no one actually running the store, the employees froze one of the ice cream machines over. It's was slight hectic with no guidance and more importantly no cares about how poorly things went. I orders two chocolate brownie extreme with chocolate ice cream blizzards. What I received was two blizzards in vanilla ice cream and only the top half mixed. Bottom half of cup was all vanilla ice cream. I really hope the owner invests in his/her employees because the lack of leadership/accountability shows read more

I've visited the drive thru for this Dairy Queen several times and each time the staff working have been friendly and personable, but the efficiency needs some improvements as it's usually a long wait for even the drive thru. No complaints on the food here, it's pretty standard of what you would expect of a DQ. read more

Absolute slowest service ever. If you want anything in the drive through expect a 20 minute wait and then just hope that they give you the right order..you get faster service at McDonals down the road... read more

Normally I have wonderful things to say today not soo much.... The gentleman that handed out the ice cream was Amazing.. Now that cashier listen young lady we all have our days soo not only did you mess up my request you rushed me through it... You were rude and the next time you don't want to come to work take a PTO day or something!! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

Well it is safe to say that I won't be delivering DoorDash for this restaurant anymore. It was a slow lunch day for them... no customers in the restaurant and none in the drive thru. I waiting 15 minutes passed the promised time for my order. The employee then tried to give my customer a blizzard which was not on their order. I told the employees that they had 2 drinks and they told me they aren't notified when a customer orders a drink. I've never heard of a restaurant not being notified of part of a customers order... Anyway it's just not worth my time and money to work with people who have zero motivation for their job. Management and employees need a big change. read more

I placed a mobile order on May 14, 2025. After sitting in the parking lot for 20 mins, the girl comes out and states they dont have chicken and cannot fill my order. I asked if they could just cancel my order and she said she didn't know how to do that. I asked for a manager and she stated she was a manager, yet she didn't know how to cancel an order. As I was trying to figure out if I could cancel the order on the app, she just turned and walked away. Zero help whatsoever. So, I called the store to speak to a manager, as the app said to do. After I explained my situation, the real manager said she had cancelled my order and apologized for the rude behavior of the other person. The next day, my account was charged the full amount. She in fact did not know how to cancel an order. I have called and spoken to several people, none of them are capable of refunding my money. I emailed the head office, only to be told to contact the store in which I placed my order. No one, even corporate, seems to know how to refund people. read more

Rebuilding from staff from Covid, but great friendly experience, fast service but lacking employees. Recommend all to apply, they are hiring! Best blizzard is the brownie batter Thanks Matt read more

Rotisserie chicken salad, fries, Coke Zero. Ilissa was cooking when I walked in, rang me up at the register and brought delicious fast food in record time at 1230pm. Gal Gadot= Lynda Carter = Ilissa. Great experience...as good as it can get with dine-in fast food read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

First off when you walk in you might fall on you butt. I don't know if they are using to much soap, but the floors are a slip and slide. My main reason for this review is the Peanut Buster Parfait. What the crap is this? I might as well just ordered a Sunday. You have to at least try to make it look like the picture on the screen! read more

Dairy Queen Grill & Chill - Does this look like a Peanut Buster Parfait? - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

First I would like to start off that the "MANAGER" by the name of ANGEL MARTINEZ needs to be immediately terminated due to the fact that he was more worried about charging for a .33¢ paper cup than providing great CUSTOMER SERVICE. The situation escalated for no reason at all. My niece of 3 YEARS OLD wanted her ice cream cone in a small Dairy Queen cup and was extremely rude handling the situation as a MANAGER. Not only was he rude but made the cashier employee extremely bad for giving a 3 YEAR OLD a paper cup... a MANAGER should resolve and DEESCALATE a situation like this by providing the best solution to the problem, which in my opinion was to just simply let a 3 YEAR OLD have the cup and keep a smile on her face. read more

I ordered a chicken strip basket and they shoved the sauces in the side of fries so they only filled it not even half way. Not to mention they had to find the order once we got there so the service was even good either. Very annoyed with the half servings of whats supposed to be a 10$ order. read more

Dairy Queen Grill & Chill - Chicken Strip Baskets - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

Angel was beyond rude. Have been going here for many years. There my be newbies but no one's rude and with a full beard and no beard net GROSS. So sad it was our boys 10th birthday and that's what he choose read more

Ah, the place to go if you want the memories of a Peanut Buster Parfait when you were a kid. I'm not a regular at a DQ but I do like the experience every once jn a while. I grew up on the left coast but had the opportunity as a kid to visit my Aunt Barb and Uncle Dave in Southern Illinois to have this when it was 90 and 100 percent humidity. My crazy Aunt Barb would take us to the lake and we would stop by on our way home. It's still the same. They have fresh burgers there too read more

Fantastic! We love coming to this Dairy Queen. The staff is always so friendly and inviting. The ice cream is served right to your table and they even show you the quality of the blizzards when they bring them to your table. The Peanut Cookie Dough Smash -was a smash! Also the stuffed cookie. Mmmhmmm. read more

Dairy Queen Grill & Chill - Table service! He staff here is amazing. - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

The scanner at the window to get your points has not worked in months. The manager keeps saying he ordered one, yet it never comes. Last time I went through the drive through he suggested I come in to order. So, the next time I came, I did. I stood there five minutes and never got waited on. I ended up leaving without ordering. read more

I've been to this location 2x. First time was 2 years ago, the guy making the milkshake put his nose to the cup and smelling it. Gross! Yesterday we ordered several items, everything was okay except the chili dog. My dog won't even eat it. They replaced the hot dog with a pretzel stick. That was intentional, and a big up yours. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Lynn Haven, Florida

tried going in twice to order, stood and waited several minutes both times and no employee was in sight to even know there was a customer waiting. there were even no other customers around and the rest was dead silent so you could hear when people came in. read more

I will no long go to the DQ on Hwy 77. I have given them so many chances to have good service and good food. The quality of their food is so inconsistent and their service is completely lacking. They have no pride in the cleanliness of the restaurant or bathrooms. How do you think they keep the areas where our food is prepared and cooked? It is completely out of my way but worth it to drive to other locations in bay county. read more

How long does it take to make 1 hot dog and a small fry when you are the only car at the restaurant? Answer is 26 minutes.

I ordered a chocolate chip cookie dough blizzard and it tasted freezer burnt. Wasn't good at all.

Well....some things never change. Place still has horrible service. Dirty inside when the inside was open. Long lines in the drive through. Out of bananas last visit, no chocolate because machine was broke and now 25 mins in drive through line and then they have us park. 20 mi a later we get two items driving and running down e side of the cup. No napkins. Horrible customer service. Why do I keep coming here? False hope..... read more

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So I placed an order in the drive through and at the time of payment the cashier asked if I wanted my receipt. I said no, unfortunately. So as I was waiting on my order, I seen every car that was behind me getting their food and leaving. So I go inside to check on my order and as I get to the counter one of the girls that were at the window when I declined my receipt asked me if I was waiting on a specific order and I told her yes I was. She then proceeds to ask if I had my receipt and I told her no. She tells me she can't serve me my specific order that she knew I was waiting on if I didn't have a receipt and tried to tell me I had to reorder my food. Worst service ever. You apparently knew what was going on and didn't provide appropriate service. Very crappy situation. read more

Waited over 15 minutes for food..... ended up leaving without the food...... called the store to advise I was still waiting after 10 minutes.... They said the were still cooking it ..... this is not fast food....... 12.00 meal I never got...... I will never go back read more

Someone in Dairy Queen management finally recognized the need for a facelift. Their new Grill and Chill concept is brilliant. They have good selection of a variety of items. If the chain could just be consistent on their service... This location has a good staff and good cooks. We arrived in town late in the evening and needed a quick eat. Good burgers, nice fries, Blizzards - all well done, quickly, and with courtesy. The dinner was just what we needed and it was a good Dairy Queen experience. read more

If you come here expect to wait for here at 915 and didn't leave till almost 10 IN THE DRIVE THRU we had food yes but the blizzard never showed no communication awful service won't be returning and worst do I've ever been to read more

Slow service. Counter help has serious attitude. Staff sitting in dining area not helping. I want my 30 minutes back. Blizzard was melting when I got it. read more

Absolutely the WORST takeout we've received in quite a while!! We ordered delivery- got NO drink with combo, one order of the 2 chicken nuggets that we ordered, 1 of the 2 cheese curd orders, and with the one chicken strip order that we got we literally got 5 FRENCH FRIES!! Will never go back!!! Do not waste your time!! read more

Service was extremely slow. We waited, not for our food but to be asked if we had an order.

Post hurricane Michael review: Granted, we showed up just before 9pm. They close at 10pm. We can't see what's going on in the dining room because we're in the drive thru, but the car in front of us isn't moving. Why? No one knows. Finally, after about 10 minutes, the car moves and we pull up to the speaker to order. Woman is seriously rude. Repeats order back wrong. Impatient. Clearly annoyed by something. Pull up to drive thru window, it's 9:22. I'm telling the people I'm with to just drive away, we've been waiting for over 20 minutes with one car in front of us. We wait. Blizzards come. First one is half melted. Next three blizzards come after we remind them we had two orders (we didn't order food, just blizzards). Neither of the two people running the window address the horrid wait time or the order accuracy or bother greeting us at all. They pretend nothing happened. Just 30 minutes in the drive thru, no big deal. Obviously they got a dining room rush, but my issue was mainly with the blatant rudeness, unfriendly manner in which the employees conducted themselves. It's one thing to be busy, that's understandable. But to be so silent about it and keep waiting customers in the dark is unacceptable. Say something like "I'm so sorry for the wait, we are super busy tonight." Or "thank you for waiting, we appreciate you choosing Dairy Queen". We will choose Chick Fil A next time. And there were peppermint pieces in my cookie dough blizzard. DQ get some standards for real. 0/10 recommend. There is a Culver's not too far away. And a McD's read more

Out of ice cream again!!! It 08/10/2019 at 9pm. This is the 3-4 time in the last 2 months!!! This place needs new management!! Dairy Queen out of ice cream really WOW!!!!! read more

Do not go here!!!! Took an HOUR to get through the drive thru. Once we finally (after 45 min) pulled up to order they asked us to wait and we sat there for 5-10 min just WAITING. Then pulled up behind the car who ordered in front of us and waited another 10 min. Absolutely ridiculous!!! There is no reason it should take that long to go through the drive thru. read more

Took from 8:56pm till 9:53pm to get Ice Cream from the drive thru. An hour to get 3 cars through the drive thru is absolutely ridiculous! Twice I have been here an sit in the drive thru an extremely long time. No one inside the restaurant dining room. Last time I will ever go to this Dairy Queen. Y'all need to borrow chick fil a's manager to show y'all how its done. read more

Went during lunch and had a 4 pc chicken strip .. prettt good .. the cashier in the drive thru was super nice.

I wish I could give this place no stars. Just waited 40 minutes in the drive through and was only third in line. Finally gave up and asked for my money back. No apologies offered by the staff of 6! Total mismanagement of employees. The men working there seemed more interested in talking it up with the women employees. Don't think I will give any more of my money to this place. read more

Terrible customer service. They are very rude. Don't pay attention to the customers at all. Workers are continuously getting distracted.

Absolutely unprofessional. Never in my life have a seen such incompetence. They didn't flip my blizzard. My food was atrocious not well done and super salty just like myself. The workers seemed to "hate their life" and made a completely fun evening. Terrible. read more

DQ Corporate really needs to rethink supporting this location with the wonderful DQ Logo! The multiple concerns with this DQ Location are terrible and should be addressed immediately. My family & I have frequented this DQ on multiple occasions. I will use a scale of 10 out of 10 visits, 8 of them are HORRIBLE! Every time I or my wife have been to this location they are so short handed & never have enough people working & the time we wait for food is ridiculous. Now with Covid its even worse because evidently they too scared to open the dining room where many other restaurants are 100% OPEN. However if they were to have the dining room open it would most likely be a giant cluster of excuses & a mess to deal with because they are unable to even get a drive-thru order correct! As my family and I still frequent this location we spend $35 to $45 every visit & I ask myself why we continue to do so when it takes 30 plus minutes to get some of the food & order is still not correct. Drinks get watered down, ice-cream melts & food is cold by time we get the rest of the order while sitting in the parking lot space waiting. The mismanagement of this location or lack of management or poor ownership gives DQ a bad reputation. Severe re-training is needed at this location! I would even suggest that Corporate DQ make several undercover visits at this location so that they can see how terrible the service is, quality of product, quantity of product and freshness of food is. I would even suggest that this location should take some training from Chic-Fil-A on proper etiquette, quality of food and speed of service! I hate to complain but it is time that DQ corporate know how poor this location is doing. I surely can't be the only customer that has complained about this location. read more