Taco Bell, one of life's GUILTY PLEASURES!!! This location has been recently remodeled. Walk in and you place your order at a computer (no human interaction). Found a seat and in a few minutes my name was called. I have been eating bean burritos for 25+ years! I remember when they were 49 cents and HUGE. Now they cost like $2.75 and are tiny. Oh well....also ordered a Carmel apple empanada and it was cooked to perfection! Had a nice meal and will be back when the craving strikes again! read more

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Taco Bell, consider yourself having lost a loyal customer due to dishonest and excessive upcharging. Aka, bring a rip off. It was a day for treating my son to his weekly lunch out with mom, but money was tight, so I ordered a Supreme Luxe Box for $8.49. At the drive through, the scratchy voice said "[illegible static] sour cream?" My son said "Sure." Then it asked "Regular or spicy?" And my son and I both said "spicy" because... Mexican food. When I picked up my order it was $15.54. For every one of the 4 items in the meal, I had been charged: $.60 for sour cream $.60 for jalapenos $.60 for seasoned beef And the indistinguishable static? Extra chicken for $.80 You know what my son said when he saw the receipt: "I thought I could trust Tacoma Bell." That was not an additional $5.60 I needed to spend. Screw you. Signed, a pissed off mom read more

Taco Bell - Receipt - Fast Food Near Me - University Place, Washington

I ordered 3 items, a quesdilla, a crunch wrap supreme, and nacho fries. My friend got her order before I did when I ordered first and I ended up having to go up there 2 separate times having to remind them of my order and they still forgot my nacho fries. Very upsetting I love nacho fries. read more

Taco Bell - No nacho fries - Fast Food Near Me - University Place, Washington

Food was good. The only person working was the guy cooking. No clean tables, food on floor, glass on food case was dirty. Employees standing around on their phones. read more

Terrible food quality. Don't expect any meat product at all in their burrito, even if you pay for extra meat. That way, you won't be as disappointed when you get your order. read more

Shawn, the man who was working the window is terrible at his job. when we get to the speaker after waiting in line for 30 mins asked what he could get for us, didn't ask about the mobile app, which confused us. we order the two items we forgot on our mobile order and pull forward. wait another 15 minutes until we get to the window to be told that we need to get back in line for our mobile order since he wasn't made aware, unfortunately this was my first time using the app so i wasn't aware that we were supposed to tell them at the speaker. Not only did he make a comment about the line being long but he said he checked in our order. At this point the line is circling the Fred Meyer parking lot and we are upset. we go get back in line and wait for ANOTHER 40 MINUTES to be told as soon as we get to the speaker that they are closed by the same man at the window. We pull up to the window and immediately he looked befuddled as we listened and came back around because we wanted our food. When we got BACK to the window he told us we were closed and i told him that we came back around like he said. He walked away and thankfully the manager on duty was very professional, polite, and helped us despite them just closing. She asked about where the food was and he said he didn't know, so she remade everything and it took her maybe 5 minutes. This man made us wait in line for an extra 40 minutes because i guess making the customer get back in line is easier than taking 5 minutes to let the food be made. I really appreciate the manager on duty for her kindness during the insane rush they had. read more

very bad customer service the workers steal peoples info and money it happened to me and friends multiple times after thinking it was maybe a mistake i love tacobell this is definitely the worst one in the area read more

So SLOW. Their lines are always backed up. Takes forever to get my food. Fast food? Sike. Forgot my sauce. No napkins. Unprofessional little kids working. This place is trash. read more

Barely any meat for some reason.. I got a Crunchwrap supreme combo and paid 60 cents extra for extra meat and got even less meat than usual. I ate the Crunchwrap just saying whatever to myself, then I opened the taco and saw even less meat! Taco Bell is my all time favorite fast food places but it's hard to keep going to the closest locations near me when this is the common theme... Just sucks. They always do better when it's a drive in order and not an online order so I guess I'd suggest to everyone, even though it's so much easier, don't do online orders for this Taco Bell. I hate writing bad reviews but I think this was my tipping point at this location.. read more

Taco Bell - Crunchy taco - Fast Food Near Me - University Place, Washington

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I don't usually comment on fast food, but $10 for a tiny burrito? I've seen bigger plates for less. In my opinion, this is too expensive for a fast food chain. Asked for dairy free, received sour cream and cheese. Plus, they never gave me the sauces that I asked for, nor did i receive my receipt. read more

Didn't even get a chance to order. We walked in and were told that there is essentially no customer service. We have to order off the machine and that was the only way to order except the drive thru. What has happened to customer service? Prices have gone up and Taco Bell no longer thinks it's customers are worthy of assistance or face to face contact! I never ordered on a faceless machine nor will I ever be back! read more

I don't know why they ask you what kind of sauce you want when they never put it in the bag. Let alone napkins. I know these people aren't making a lot of money but it is a very simple job. And five dollars for a "supreme burrito"? This is a glorified bean burrito. Used to be a great value and now it is worthless. read more

My entire 9 item order was DAIRY FREE yet there is cheese everywhere... AGAIN!!! Reading an order off a screen takes ZERO skill, yet these people deserve $15 an hour? Eff you Taco Bell, I'm hungry and just threw away $25. You also forgot the cinnamon twists.. thieves. read more

Taco Bell - Fast Food Near Me - University Place, Washington

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its not the perfect place but it's ok , because the location is close to my place . I went with my baby .

These workers ain't have a clue what's going on. I ordered online - it says it's done - BUT IT AINT. So then I'm like okay I can wait a bit and then 10 minutes later they give me my food BUT NO DRANKS. Thennnnn it took them 10 extra minutes for the dranks. Never coming back and this food gives me the runs anyhow. read more

Cold food after 45 minute wait, buy ground beef, tortillas, sour cream and cheese at home. will have a better meal than this location could ever provide read more

I am officially never come back to this location. Every time I come to this location there's always something going on and I'm unable to order. One day they weren't excepting cards, today they weren't accepting orders period. I don't know what is causing this but they are so unreliable. I will be notifying corporate and I really hope something is done about this location. read more

Food is usually good but they RUSH YOU. Bad customer service. I'll ask for a moment to look and 30 second later "anything else" yes one moment... ten seconds later "anything else??" Yes I'm still looking .... 20 seconds later " ARE YOU READY" like DAMN there's literally no one else in line let me look at the menu for a sec!! read more

I have come here numerous times because it's close to my house. My order has never been wrong and the food is good but the service is always wishy washy. They are usually out of hot sauce. They once were only taking door dash or Uber eats orders, which is weird because both take fees that Taco Bell has to pay, no drive thru customers. Now this last time they are supposed to be open until 1AM and had a sign on the building window they were closed, sat at the speaker for a good few minutes wondering what was up. Just never consistent, and for a chain restaurant, this doesn't make sense. The one on Pearl St. is worth the extra 8 minute drive, consistent and reliable. read more

I wish I could give zero stars. I have never met employees of fast food that I wish I could fight in the parking lot. Not only were the employees rude, but they seemed to have only an issue with myself, as they served another "customer" the same way I wished to be served. I say "customer" because the vehicle that got served, didn't go through the drive through. My vehicle is very large and I didn't want to go through the drive though so I ordered ahead through the app. When I parked and walked up to the door, it was locked. When I knocked and motioned to them, they did a square with their hands as if to motion me to go through the drive through. They completely ignored me, looked me in the eye and brought that "customers" order out the locked door. I finally gave up and took my large vehicle though the drive through and when I got to the window, they blatantly ignored me. Eventually when we communicated, they didn't have my order ready and I had to wait. When we got our order. They completely messed up every single item. Now I'm scared to even eat the meal because of retaliation. Why should I have to worry about eating food that I payed for??? This place should be evaluated and 9/10 employees fired. What kind of manager thinks this behavior is acceptable? read more

Completely ridiculous service. My horrible experience began with waiting about 15 minutes just to get my order taken. There was only one person in front of me. I overheard a member of the staff being told to handle the people in the lobby while I was waiting and the staff member took about another 5 minutes just to walk over to the counter. After I finally placed my order, I waited over 1 1/2 hours for my food, and it wasn't prepared correctly. I ordered a beefy melt burrito and three Doritos locos tacos. The beefy melt burrito contained uncooked rice, which is completely unacceptable, even for short staff. One of my tacos had no meat, just the shell. Again, ridiculous. The staff offered to give me another beefy melt, and again the rice was uncooked. Had to leave because I had to get home and didn't expect to wait another hour to remake my food. Hopefully they find more staff... read more

This Taco Bell really irritates me. They took my online order only for me to be told they weren't making orders and their systems were down. I went up later on, as they instructed me, to be told they wouldn't bill me for the order but their systems were still down. Weeks later, the bill was processed on my credit card so I called management. They told me to come in to get it straightened out so I did the following day. They did not process any refund, they were hardly apologetic, and they just talked their way out of it, making me, the customer feel as though I had messed up. Not cool! read more

I don't understand how these young and old folks have one job to do and they can even do that. I order get to the window and get the wrong order, so then I turn back around after I noticed my order isn't correct after leaving. As I pull back in the line the same vehicle that was in front of me also looked like they came back because there order was wrong. I see the the guy in front of me hand the order that wasn't his back and I'm sure that order he had was mine. He finally leaves and I get to the window. And this time I did get my food that I order the first time. But as I got home the food was literally cold. I assume that I got the order that the last guy came back with that was in front of me when I came back the second time around. Horrible service and will never be going back! read more

The food is always lukewarm and the customer service is downright terrible. I will happily go out of my way to go to the Taco Bell on sixth Avenue read more

I rarely get taco bell anymore. Happened to be in the area so I was looking forward to it. Long line so I thought "cool this place has gotten better"-psych. 1.. Was told they no longer carry meximelts which sucks/ they were the bomb. 2. Was asked if I wanted sauce- said yes lots of hot and fire. Got home and guess how many sauces I got? Zero. ZERO. Is it the end of the world? No. Is it annoying. Aboso-fn-lutely! read more

Customer service is poor. You can't order everything on the menu as intended for chain. You have to order the quesorito online only, what logic is that. I asked for bottled water instead or tap and they rudly stated, "our water is filtered" cool Idc. Drive thru is terrible and will not go back. They need a new regional manager because they make poor decisions. read more

They consistently mess up orders at this location. Constantly forgetting items or sauces. The staff always just seems disinterested in being there. If you go here be sure to double check your order before pulling away from the window. read more

Literally the most trash service I have received. Rebecca and the dude working with her were rude and I think they spit in my food. Not Taco Bell worthy employees. read more

i always come here or doordash food from here. one thing i appreciate is they never fail too get my order wrong, keep up the good work

WORST TACO BELL !! DO NOT GO THERE!!! Horrible service and you'll never get what you ordered.

This is the best Taco Bell I've ever visited, hands down. Every single item I've ever ordered is perfect. Almost straight out of a Taco Bell commercial or something. And everyone is SO NICE. They must have amazing management. I usually travel 12 minutes out of my way to go here instead of the one on 6th Avenue, which is 2 blocks from my house. Seriously, this TB is magical. read more

This taco bell seriously has to be one of the worse if not the worse taco bell crew ever... like seriously how hard is it to correctly input an order and make it... do you people not hire people with brains or the ability to read and listen? How do you do your interview process? Asking one question? Are you able to show up to work? Yes, well great here you go you got a job.... literally the exact example of why so many people look down at fast food workers... no sense of urgency, care or awareness.... whats even worse is that we all know not every fast food worker is bad but when you got a bunch of these careless idiots well then it makes it hard for those who do a great job to even be acknowledged for their hard work.... the owner should seriously take a look at its employees and check their basic capabilities for even being able to do this job effectively.... and these idiots need to just quit and stay home cause you aint gonna be nothing more than that idiot who cant even do a fast food job decent read more

Went through the drive through around 11:30, Ordered 3 dorito tacos, 7 layer burrito a medium Baja blast and a water. She charged us for a dorito meal for getting a water. Then charged the Baja blast separately. Then forgot to give us the Baja blast so we had to come back. When we came back a guy helped us who was extremely rude like we were wasting his time! To top it off the Baja blast syrup was out so it was just like getting a club soda. I guess what sucks most is I'm pregnant and had a major craving and the whole experience was crap. read more

This location is garbage and so are the employees. They f***k up my order and don't even apologize. The soda I asked for was clearly out of syrup and they expected me to just accept it. WTF. so barley flavored carbonated water? Disgusting. They literally told me well I have a line so I guess if you want it you can pull around and wait we might be able to fix it. I AM A CUSTOMER TOO. screw your drive thru line I wanted what I paid for. They forgot half my order and never once did anyone of this worthless a**holes apologize. I could understand if I was being rude but I wasn't. This Taco Bell deserves to be shut down. They are worthless and a waste of my time and money. NEVER AGAIN. find another Taco Bell. This one is horrible. read more

I placed an order and Taco Bell screwed up my order.. I went back to pick up the missing items on my order and the worker said she verified it. When I got home my order was still incorrect. I called to report it and was treated with disrespect. I asked for the district managers phone number and was told that I could not receive that information. I called again and was told to come back and pick up food. After the experience that I received, the communication and the lack of customer service that I received, I will never be purchasing food from this Taco Bell again. My mother called and requested that the district manager Nicole call her back and still has not received a call back. Horrible service. read more

I used to work for Taco Bell. The last 2-3 times I've eaten at the 19th st. location MULTIPLE items have been missing from my order. I Asked to speak with a manger. I told her about my previous troubles and she replied "the other times aren't my problem, what do you need?", before finishing my sentence she walks off. After making my missing items she threw the bag on the counter and walked off. I'm not usually the one to complain nor even turn around for my missing food most times but I don't understand why I received such terrible customer service for simply informing the "manager" that her establishment keeps forgetting to check bags before the window. Taco Bell is great! But this location has lost my business. I hope whoever's PROBLEM THIS IS tightens up their staff. read more

I love Taco Bell. You're looking for good tasting fast food with an abundance of flavor this is the place to go. I will say though that this particular location seems to have problems with their "system". I have been here twice in the last 2 months between the hours of 9pm and 12am and they've told me that I can wait 5-10 minutes for their system to come back up or go somewhere else. If this is truly a technically error it should be remedied. read more

So I'm not compelled to review many chain restaurants, however this visit was special and the owner should be aware. When we arrived in your store the black lady behind the counter was like "did you order what you want". I moved out of the way to ensure the guest in front of me got what they wanted. Turns out there was some sort of day care being run here. The lady told the kid would not get an order cuz who was he on the phone with? Apparently her kids or grandkids settle here while she works. There were no mild sauces in the cubbie. So Matt gave us shit load. Matt was out in the lobby sweeping and stuff and angry black lady was all, "Matt, help". Or something. Bottom line. That lady is feeding her offspring and poor Matt is a good employee. Get rid of that bully lady who allows her children in the dining room and make Matt the manager. I will not return to this locale as the clientent and management are suspect. I wish I had a business to employee Matt. Hey Matt. You can do much better. I'm sure you are a student or something...move on, no need to be berated here. You rock! read more

Amazing tacobell with great service from night crew. Food comes out fast and everyone is nice

Taco Bell night shift crew doesn't care about the quality or the condition of the the food they serve. Missing ingredients, poorly wrapped , etc. Don't recommend you spend your money here passed dining in hours. read more