Went in to get ice cream with my son n my sister and a cockroach was walking across the counter. The working brushed it away like it was a normal everyday thing. I am appalled and will NEVER return. If it was possible to give 0 stars i would. read more

I asked for a small chocolate I e cream for my son, got vanilla. Then asked for the triple truffle and got Chocolate ice cream w some pieces of something in it... the guy doesn't understand English. Won't be back read more

The most god awful service I have ever received. Drive thru must have been on a long potty break because I NEVER got a person to take my order. I backed up out of the drive thru ONLY because my granddaughter didn't understand my irritation. Then went inside and still waited to be served. And still didn't get the correct order! read more

I was super disappointed today when we pulled up to grab my daughter something to eat after a job interview. They no longer serve food??? DQ is a convenient spot in the summer to grab something to eat and ice cream to cool off. I asked the girl @ the window if they were shutting down and she said no but did confirm that no more food from now on. read more

This place has slow lazy workers. No longer serves food. Only ice cream. Which is a good thing, as the food was terrible. Went to get a cone, they gave us wrong change and then argued with us.. Never again. I love DQ, but did not even bother to go get the Free one!!! Not at that location! read more

Took almost 10 minutes at the window for them to gives us 2 blizzards. (No one else appeared to be there so it wasn't busy) Also didn't do their "hold blizzard upside" for us which should have resulted in free blizzards but that didn't happen either. Did I mention they probably didn't hold it upside down because we got them handed to us partially melted?! read more

I bought a banana split and lg hot fudge sunday and was charged $9.03. The owner gave me back $8.87 change and he started holloring when I came in around 7:30 that I was wrong. He was the owner. He owes me still $2.00 which I never got. He was sloppy and wasn't even going to put pineapple and syrawberries on it. Don't go here he is a ranting nut. I still want my $2.00 change. I called the store after I returned home and when he said $9.03 that was the price not the change. dQ headquarters I hope you retire his franchise. He gives you a bad name. Can't even sell hot food anymore. read more

Christmas & thanksgiving decorations up in July along with year old movie posters. Takes forever & poor quality. Owner is a complete fool & messed everything up. Stinks too. Just go somewhere else. read more

Came in for a simple ice cream treat with wife. This is probably the dirtiest, run down locations I have ever been in. The staff don't seem to have any life and certainly no speed. There is a sign at register that says that if you complain they have the right to refuse service. The treats were no up to DQ's standards. Finally as if all this was not enough, a homeless beggar came in to the place and solicited everyone for money. Never again. read more

The girl at cashier was completely rude and all because she misheard our order she got both drinks wrong and then was complaining right in front of us to her fellow staff. Ironic! they have a sign posted right by the register that says they reserve the right to refuse service to anyone being rude to the staff and yet the staff can say whatever the hell they want about you right in front of your face! Then the manager decides he isnt going to say anything to correct the situation, instead he goes over and turns the lobby room lights out while we are standing there waiting for them to finish correcting our order!!!! What a jerk! Its dingy, run down, and the service is absolutely awful! Take your inlaws but not your friends!!! read more

Gotta try the mud pie blizzard it's amazing!! It's blend of oreos, cocoa fudge, and coffee syrup is perfect. I've also noticed this Dq is a but more generous when it comes to toppings in a blizzard.. read more

Great ice cream. Great staff. And I love that they do put lots of toppings in my blizzards. It keeps me coming back often.

Always out of popular items. Whatever teenager they have managing the place doesn't know how to keep a proper inventory of popular items. So after waiting in very slow line either inside or at drive thru, you are told of all the items they are currently out of. This has happened to me more than once. Much better off going to McDonalds across the street and just getting a Sunday for a dollar. read more

We drive all the way from AJ to the one on Crismon and Baseline now because last time we went to this one, we were horrified. The ice cream had a sour taste to it. Something was definitely wrong. The inside is also not kept up and Is very run down and dirty. It's too bad because It's a great location geographically. read more

My wife bought a 10 inch ice cream cake for my sons birthday last Friday 2/24. (purchased Thurs 2/23) I got halfway thru cutting and serving the cake when my son mentioned it seemed weird on his tongue so I tried a piece. It was completely freezer burnt all of the way through! We couldn't eat any of it. I saved the other half of the $30 cake so I could go back the next day. My wife spoke with a girl who claimed to be the assistant manager and explained what had happened. She told me complaints like that had to be dealt with by the general manager. She took down my contact info and said she would get a call Monday. It is now Wed. and I have still not heard back so I called once again this evening. I spoke with a man who said he was the owner. In a heavy broken accent I was told to just cut the frost bitten parts off and that we need to learn how to prepare it ahead of time. EXCUSE ME?!?! My wife a full time restaurant manager and I was a chef for a very long time. We both know how to properly handle food and guest complaints! This is ridiculous! We buy these for every holiday since my kids do not like cake. I know how to let them rest before serving and I know what freezer burnt product tastes like. Clearly the owner of this location needs a lesson on proper food storage, product rotation, use by dates, and customer service skills! DO NOT VISIT THIS LOCATION! read more

This DQ is terrible. I get the same thing every time and it gets messed up the same way every time. No matter how clear I make the order. I always get two empty cones with my blizzard. I always tell them just cones no ice cream in them. They always charge me for full cones. Then the old man gives me incorrect change back and acts like I caused a problem by only wanting cones. This order never seems to get messed up at other DQs. Very incompetent staff and not worth the wait. You are better off driving to the one on power it will take about the same amount of time and your order will be correct. read more

This place is gross .... Food is gross ice cream is ok if you want to wait 30 mins..

Worst location imaginable!! Avoid this place at all costs. The children working here are horrible, poor manners, no customer service, dirty stinky restaurant, changed the garbage right next to our table. These children have no supervision, and clearly need it!! Disgusting!!! read more

Never have I experienced such horrible customer service as I just did at this location. I asked for a medium chocolate milkshake and noticed the manager I guess he was a manager putting milk in with the ice cream. Told him the other Dairy Queen's do not make milkshakes like that so I left to go he presents my milkshake to me it's watery with a total different consistency than what I'm used to from other dairy queens. I asked him to add ice cream to the milkshake and he said no remakes. Then I asked him to remake the entire milkshake and he said no remakes. Then I asked for my $4.13 to be refunded and he told me no refunds go to court because there are no refunds at his store. The next time I want a milkshake from Dairy Queen I'll drive to the Superstition mall Please do not ever go to this man store if you expect to be treated decently because he does not understand that. Also think about this he continually put his fingers inside my cup when he was going to make a milkshake. No gloves on his fingers which I believe is against the law.. read more

If you are looking for slow and rude service this is for you! Don't add anything that costs you extra because although you'll pay for it you won't get it! Complained to the manager the next visit and was told she couldn't do anything about it. She was defensive and ready to argue with me. Even after she was told I wasn't asking for anything she was still nasty. Don't waste your money here! I'd give the place a minus 5 stars if I could! read more

This Dairy Queen no longer sells anything but ice cream. They turned off the soda machine on the counter so that you would not get a refill. Find another Dairy Queen to go to. I cannot recommend this one. read more

So this is sadly the third time I have tried to eat at this Dairy Queen, and all three times, they have completely struck out. The first time I ate here, my food was cold, the condiments on my burger were overflowing, and I honestly couldn't even finish anything I ordered. Thinking I just caught them on a bad day, I went there again several months later for dinner. The fries were UNDERCOOKED to the point that they were nearly raw and cold and the gravy they gave me in the chicken strip basket had barely anything in the container and was watery. At that point, I had resigned myself to the fact that this store just didn't care about the quality of their food and I would never try to eat there again. Well, today, my fiance was really craving some chicken strips so we went through the drive thru and I begrudgingly decided to give them one more chance. They were rude from the get go, starting with the fact that they refused to add BBQ sauce to a bacon cheeseburger only 10 minutes after their lunch ended. So I settled for a regular bacon cheeseburger. Then my fiance went to order his food, including a blizzard. They rudely stated they don't carry the kind of blizzard he was ordering, then stated the total of $6 at the window, which didn't even include his chicken strip basket and they didn't give him a chance to order a different blizzard or a drink! My fiance then asked to speak to the manager and got the name of the manager and the store number to call and file a complaint. She didn't ask what was wrong, and when he tried to explain it to her, an employee came up and interrupted while he was explaining and tried to put the blame on him. Instead of even trying to correct it, the manager agreed and put the blame on my fiance. So unless you want nasty, undercooked food and rude customer service, you are better off at the McDonalds across the street. read more

If you're looking for runny soupy Ice-cream this is the place to go. They only flipped one of our blizzards upside down, when i got it i saw why, it was so runny they should have at least gave me a straw so i could drink it that's how watery it was. Service is bad they have a bunch of kids working there that don't care how they serve anything. read more

Dirty beyond belief they don't serve food items I wanted onion rings but they can't serve them took forever for three of them to get through two simple orders the man who looked like he was suppose to be in charge seemed to only be in the way workers didn't wash their hands place looks like a hundred health code violations read more

This location is horrible. The service is extremely slow, and they are never that busy when we go. Both times we have gone our ice cream was runny when they gave it to us, and they had our order wrong both times. read more

My family likes this place for dad dates. We love that it seems to always have holiday decor up and its one of the few places that still has the windows done up for Christmas! Feels nostalgic. read more

Not much I can honestly say but wow. Waited for 20 minutes without exaggerating in a drive through line for a strawberry sundae and a small blizzard. Both of which were completely melted and could be eaten anyways. Their "sundae" was just strawberries that I did try one bite of a strawberry of actually and it tasted awful. Nothing else to make it a sundae. Had to go in the garbage because they were both melted so bad. Never again. Such a waste of money and time. read more

These guys are so accomodating! I ordered a crazy combo of toppings for my blizzard and they were just as happy to make it for me as I was eating it. My road trips are that much better thanks to these folks. read more

Do we have to give a star? This place is always slow and filled with employees that should be in a special needs program. Inefficient and rude. Contacting DQ HQ this place needs to be disenfranchised. read more

I'd give this location a zero star if it was possible. I go to this one quite a lot bc it's convenient but I do think tonight was my last time going to this location. I bought a chocolate cherry dipped cone and it was just terribly spoiled tasting ? I don't know how to describe it but it wasn't good at all. Not the first time that's happened either! read more

went to drive thru order small blizzard and pay extra for whip cream.... the whip cream I got was smaller than a golf ball.... come on people I didn't ask you for free whip cream I paid for it.... it was such a let down.... and didn't give me receipt for it either.... read more

Dairy Queen Store - I paid for whip cream and this is what I got..... its size is smaller than golf balls..... I'm pretty upset.... - Fast Food Near Me - Apache Junction, Arizona

I only buy blizzards. The quality is excellent and the customer service is great. They remember me from visit to visit and know how I like them packaged. The cherries (which are the only ingredient I have added to the blizzards) go all the way to the bottom. I always look forward to going to them. read more

Ok so this just happened to me....my daughter & son went & got an ice cream cake from Dairy Queen in Apache Jct AZ for my hubby & dad. She paid shy of $30.00 for it. When we went to eat it we realized very quickly that the chocolate ice cream in it was incredibly sour and stopped eating it immediately to the point it even smelled. I realized it was bad (mind you there was no sticker or expiration or made on date on it).... I called the facility and ask for the manager the person that answered the phone said they were the manager and her name was Teresa, she said if I return the cake she would refund my money, then hung up the phone on me. I then took the cake back immediately in its whole to get my refund & or a new one and you will not believe what happened?!?! The *manager* through the cake back @ me, i caught it. I asked for the owner they told me"to go f*ck myself and leave"... I cannot believe that this happened i tried to get my camera out asap to record it, a person of Oriental background came out from the back and started screaming profanity in Chinese at me and then I told him that I would call the police and have them handle it, he then proceeded to jump in his car and drive away almost hitting me in the parking lot.. I can't believe that this even happened and I'm not quite sure who I should report this to but I feel like this is a very big violation and Incredibly unprofessional and inappropriate to throw an item at a patron who was asking for refund is it totally out of control. Then to curse and make a scene at them!?! For a moment I thought I was in the Twilight Zone. Does anybody have any ideas as to what to do to report this? I feel like this is just way past the point of unprofessionalism & should not be allowed.. read more

We ate here this afternoon and asked to use the restrooms. The women's restroom door was locked and she couldn't get it open so she told me to use the men's. There was no lock on the door, the toilet paper was gone, and the dryer didn't work. It was also filthy. The windows in the dining area were also filthy. The woman employee (didn't get her name) was just standing behind the counter texting. The service was very slow. In all fairness, the food was good. This Dairy Queen was in Apache Junction, AZ. read more

Came here on a Friday night and was told they stop serving chocolate ice cream after 9PM. I am still laughing out loud at the absurdity of an ice cream place refusing to sell chocolate ice cream at ANY hour! read more