While driving thru the area I saw this DQ and decided to run in and grab a Blizzard. I got their pumpkin Blizzard, since it's that season now. Service was quick and efficient. The Blizzard tasted pretty good. It wasn't served properly though, as I seem to recall they're supposed to hand it to me upside down. This DQ doesn't seem to have more than ice crema here, so no burgers, etc. Overall, not a bad visit. read more

Dairy Queen Store - Pumpkin Blizzard - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

This is the most inconsistent Dairy Queen I've ever visited. There doesn't seem to be any standard for how to serve ice cream. All 3 photos attached are of small cups of ice cream, and you can see that every time the volume and the way they serve it out of the machine is different. Every other DQ I've ever visited typically looks the same each time. The service is pretty abysmal. The employees are typically curt and don't bother to say hello or ask what you'd like when you approach the counter, they just blankly stare at customers. The teens working at the store have bickered with each other, and the adult women working have been gossiping about their acquaintances. The most frustrating thing about this Dairy Queen is the quality of the ice cream itself. Something about the texture is off that leads me to believe their machine isn't set to the correct temperature, or they're not allowing the machine to churn the ice cream long enough. It's always disappointing, and each time I crave DQ and visit this store, I leave wishing I had gone somewhere else. It's a shame this franchise owner doesn't seem to care about the cleanliness, staff, or quality at their store. read more

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This location always seems very quiet & chill just how I like it. It's also a small space so not much seating is available. However, service is always fast & friendly and the ice cream is always delicious! read more

Dairy Queen Store - Heath Brownie Cupfection & Chocolate Blizzard - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

I don't typically visit or review chains or 'fast food" but for a quick soft serve cone or a blizzard, Dairy Queen hits the spot. We were greeted right when we walked in by a very pleasant employee who chatted with us while taking and preparing our order. Nice serving sizes. Cake and packaged Dilly bars available to go Small seating area if you want to sit and eat in. The seating was a little cramped and worn though. My rating rationale  +1 Service +1 Food~Taste/flavor/quality +1 Presentation +.5 Atmosphere/vibe +1 Value read more

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these people work so hard! this dairy queen closes at 9pm... my group of 20 walked in at 8:45, 10more walked in at 8:55, and these people were able to meet the demand of nearly 30 customers at the same time! they kept a great attitude and served every ice cream with a smile. awesome workers! read more

My kids wanted DQ so badly, so we all went for Blizzards. The store is located in a pretty busy shopping center off of Broad St. The manager was very active in and out of the store. I stayed in the car while the kids went inside, but I watched him opening the door for customers, taking napkins to customers outside the store, and keeping the door clean. The service was quick & my kids said the cashiers were kind of nice. They were able to get our treats fast, and that was the point. Masks were required & the store is small, but they tried to enforce social distancing between themselves and the customers. They had tables between them and the front counter. We will definitely go back. read more

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July 20, 2025 this DQ had no chocolate ice cream. Since that's all I wanted we left. How can a DQ not have chocolate ice cream?

Please note: the ice cream was good-the review is about customer service (not manager related) and how I almost walked out today...I'm old school and people used to be required to wear hair bonnets or hats to keep hair away from product when working in the food industry. I came in to treat myself for my birthday and I've been in this location before. The manager is awesome, fast, always professional and wears her hair in a tight bun with nothing visible on or around her face. When I came today she was walking towards the back and there were a few younger workers making ice cream. The young lady that took my order was polite but she just kept repeatedly running her hand through her hair, trying to keep it out of her face I guess...she was talking to a coworker while making my blizzard so she wasn't really watching but her long hair was dangerous close to my open blizzard cup while she carried on a conversation with her coworker while waiting to dip toppings on the ice cream blizzard. Even though she had on a visor, her hair was long and not really tied up at all. Part of it was hanging way past the visor and It's really easy to go from clean to unclean when dealing with food prep and I was uncomfortable and a bit repulsed that people are working with food products but not a bit more cautious in terms of possible contamination. I don't want to think that I'll get home and see someone's hair in my food. In light of Covid it seems like companies would be more careful. No gloves used, no barrier to keep hair or germs away from ice cream... a tight bun with a visor if you have long hair and other precautions should be standard in this type of environment ....but don't keep putting your hands in your hair while you're fixing my stuff...to me that's another aspect of customer service...please do better... read more

We had friendly, fast customer service. Best dessert choice ever!! And hands down best ice cream value and prices ANYWHERE. 5 stars to the brownie and Oreo blizzard and dipped cones! read more

Got a mini butterfinger blizzard and an ice cream sundae with hot fudge. Probably one of the best blizzards I have had. This little store did an excellent job and they were fast! Right off of Broad St so if you are in the area give it a shot! read more

Dairy Queen has been one of the staples of my childhood, and this location never fails. Today, I ordered a mini Blizzard - the caramel cannonball is great if you love caramel. My only qualm was that my server didnt flip it upside down! :( I also sampled my friends' Blueberry Cheesecake Blizzard (very light with good flavors) and an Oreo Cookie Jar Blizzard (too sweet and heavy, we couldn't finish). One thing I love about this DQ location is the great sitting area outside, and I will definitely be coming back on nice warm days. read more

Dairy Queen Store - Caramel Cannonball Blizzard - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

I don't believe that this franchisee has ever had this location cleaned. Filthy front to service counter, filthy windows, filthy floors. Splashes on the wall. Does Dairy Queen have any minimum standards? Doors at front are out of plumb and are difficult for the customer to use. read more

Awesome service! Came with a group of 24 cross country runners, 1 coach, 1 bus driver, and 1 trainer. We were in and out in less than 10 minutes! IMPRESSIVE! Those kids deserve a raise. read more

Have tried to go here a few times later in the evening (around 7) but clearly well before closing and have ran into the same issue. Outside lights off, open sign turned off. Door unlocked but telling people they are closed. I called once I got home and they stated they were open.... Not sure what's going on but wanted to post to notify management read more

If you want to be reminded what great service is come to the Dairy Queen in Glen Allen. When I needed a cake the next day for my wife's birthday party, they did NOT say they needed 48 hours notice, but worked with me to make it happen. Also, they gave us the flavors we wanted as opposed to rigidly insisting on a standard menu. In short, great people and great service are always a winning combination. read more

Dairy Queen Store - Strawberry & Caramel DQ Ice Cream Cake from Glen Allen DQ. - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

Came here to have a little treat with my little one and my husband. We ordered some milkshakes, which were okay but could be better, we also ordered a blizzard. This is where the 2 stars came in. At the time we had walked in and got our order we were the only customers ordering. They didn't turn the blizzard upside down. My husband asked about getting the next one free and they gave every excuse possible not to honor their policy that's all over the store. I just told my husband to leave it and we just ate our treats and left. If their not going to honor the policy why have it up? read more

This location could be a bit better, its small and when I arrived a family of 3 was being served inside and given their 4 patron limit I waited outside. The owner was making everything himself so it slowed things down a bit and the prep area was looking sloppy, not sure if thats how it normally is or if it was just a matter of him being overwhelmed/overran my patrons earlier in the day. my sundae came out fine though and he was friendly once the family finally left. His wife had just gotten there to help as well which I'm sure helped things a bit. read more

This dairy queen smells like dirty mop water the moment I stepped in. The manager was rude and told me he doesn't accept dairy queen apps even though I've used it there before he didn't want to honor my rewards from the app and lied about how he has a new cashier system. Terrible customer service and I question cleaniless of this place. Go here if you want dirty mop water blizzard. read more

My family and I have been coming to this DQ for at least 15 years. We've ordered countless blizzards, cakes, cones, you name it - I try to get a cake here every year for my birthday! The owner is the nicest person you'll ever meet and the ice cream is always great. Truly a staple for my family. Thank you for the many years of service and great memories! read more

I have to give this store five stars. The young man who waited on us was fast and very polite. I will definitely be back.

Dairy Queen has been a favorite in my family for years. Now that I'm in Richmond, I FINALLY got to have a taste of it again, and it was fantastic as usual. My boyfriend and I went tonight (5 minutes before closing) and they STILL served us! So happy they did; they even serviced the 12 people that walked in after us when it was well past 9:30pm by that point. Great service and awesome ice cream! read more

Dairy Queen Store - Ice Cream & Frozen Yogurt Near Me - Glen Allen, Virginia

there was this worker his name is Seth every time I go and he's there he's always been so rude and I've watched him be mean and rude to co workers as well I went tonight Apirl 14th 2024 and went last weekend and I saw him being very rude towards this young man working there read more

Another trip to Costco and again their ice cream machine didn't work . This time I knew exactly where to go.. back to DQ . This time I decided to try the orange dreamcycle dip. It was great but I went with the large which was very big a little too much on a 90 degree day. The coating did help the melting a little. DQ will be a regular stop on Costco days. Oh, the crew there are extremely nice too. read more

The Twix Summer Blizzard is delicious! If they don't serve it upside down you get another one for free!!! read more

The owner is super nice as well as the other employee that served me there. He'll always give me and my coworkers a little something extra for free. Delicious! read more

Probably the best place to get ice cream in the West End! You may come for the great ice cream, but you'll be blown away by the great staff. Upon entering store I was greeted by an all star employee Dylan who quickly went thru a long line of hungry customers and made them their frozen treats. Dylan's recommendation of a M&M blizzard was on point as it was one of the best ice cream mixes I've ever had. The whole staff deserves credit for having a clean, quick moving, and friendly store. This place really brings back the old school ice cream parlor feel to the Innsbrook area! The hipster crowd can have Gelati Celesti all they want but for me I'll take Dairy Queen any day of the week! read more

Picked up daughter's bday blizzard cake yesterday. Manager there is always great and very friendly. However, when I looked at the oreo blizzard cake it looked like whoever decorated it just took two fistfuls of oreo crumbs and threw in on in two places on the cake including on top of the birthday message. When we cut the cake, it fell apart with a gaping hole in between the ice cream layers, with all the cookie crumbs spilling out on the plate. Luckily it still tasted like DQ, but the employees obviously don't care about the product they are selling. read more

My family has loved coming to this Dairy Queen for years. The man who runs it is always friendly and the ice cream is always yummy!

What's even better than the delicious ice cream is the friendly atmosphere. We are always greeted with a smile, and the manager goes out of his way to make us feel welcome. Their soft serve ice cream is so creamy and hits the spot on a hot day, or even on a cold one. I ordered an ice cream cake for my husband for Valentine's Day, and it was beautiful and super yummy. The owner even made two similar cakes so I could choose! This will continue to be our go-to place when we are craving ice cream!! read more

My husband came up to your counter tonight for ice cream. He is 70 years old. The dark haired, heavy set woman who waited on him had no mask on. She was in his face taking the order, less than 2 feet away. I tried to call back to the store and no one answered, in fact they hung up the phone without speaking. Your employee potentially exposed many people to the corona virus because she was too lazy to wear a mask. She should not be allowed to work without a mask on. If I have to trace a case of this virus, I will be on your front door step. read more

Perfect soft serve ice cream and great service! Also, they also offer ice cream cakes and have some pre-made should you be in a need for a cake asap! They even offer single serve ice cream cakes. The interior is small without ample seating, but there is an outdoor seating area for you to enjoy your Blizzard or cone. Cheers! read more

Great Staff! Well made product with appropriate sizes. Outdoor seating is good. Indoor seating not so great. Needs to be a little cleaner in lobby area. Things behind the counter look great in regards to cleanliness. Turn on Dominion then scoot in shopping center side entrance if you take Cox you end up making a U Turn way down the road. No one wants to mess with that hassle. read more

Wonderful customer service! Very very friendly and helpful! We always get Dairy Queen ice cream cake for special occasions easy to get to and very responsive! read more

We had a potluck for work and I decided to bring ice cream cake because who can resist ice cream cake!? The owner was really helpful and explained the different cakes to me, but I needed a big sheet cake and all those were already decorated with happy birthday and congratulations. He offered to cover up the words with oreos so you couldn't see the hidden message underneath, which saved the day! While I waited he gave me an ice cream cone and we chatted about the business. I really like people who are passionate about their work and he was telling me how there aren't that many DQs left so he is grateful that his is still standing. Needless to say, I'll be back for more cakes! read more

What makes this DQ different from the rest? They have old blizzards (for instance, the Guardians of the Galaxy, which it was released more than six months ago) that you cannot find in other locations. Something to keep in mind read more

Update Review.....the manager Frank was great about rectifying the issue at hand and was quick to take responsibility for his new young summer staff. We will return. read more

Seriously love this Dairy Queen. It is never out the door crowded...although I'm sure they wish it was. They are open late at least in the summer. So you can take your kids here after bribing them all day. My daughter was 70cents short and they still gave her the sundae. I had to drag it outa her and I paid them....how nice are they??!!! No one does that stuff anymore. Lots and lots of parking and you can sit outside and eat. Lots of people bring their doggies to sit out and eat. Dogs are like vacuums. So the area is always clean. read more

Came in for a quick treat. I ordered some ice cream that had brownies and chocolate in it. Chocolate is not really my thing but this was delicious! When my order was ready, before giving it to me they flipped my cup over to prove that it would stay in place -it did. I ordered a small but to my surprise it had so much in there. I even ended up sharing it. The customer service was great. This location has outdoor seating and umbrellas. It was a hot & long day for me so this was perfect read more

Delicious. I love it , great customer service and quick service. Not overpriced either. It is a small building though, 1 small bench and table + outdoor seating. Also its an ice cream only location. Overall, great place! read more

3 issues with visits to this Dairy Queen this week. 1). They closed at 9:20pm Sunday 7/29/18 despite having advertised hours of open until 10pm. 2). Visited evening of 7/30. The place is filthy. Counter was littered with trash and "sprinkle" debris. Open trash bin overflowing with trash behind the counter where the orders are being prepared. Floor was dirty. 3). Evening of 7/30 --- no chocolate sauce for "dip" cones. Isn't that a DQ signature classic? If it wasn't for the brand, they would get 1 star. This DQ does no favors to the DQ brand. read more