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    Potbelly

    3.7 (102 reviews)
    InexpensiveSandwiches, Salad, Fast Food
    Open • 9:00 am - 8:00 pm
    Updated 2 months ago

    Order Potbelly Takeout or Delivery

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    POTBELLY ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for kids
    Good for groups

    Recommended Reviews - Potbelly

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    Menghai T.

    I came here to pick up a free birthday reward. I got a churro shake and it was made in about 5 mins. The staff was new and had some Difficulty running the computer but was still very friendly on getting my order complete.

    Just a photo of the inside of shop.
    John L.

    This was our 2nd visit to this shop. The first was about 1.5 years ago; I didn't write a review then, but it was a good meal. . The sandwiches we ordered today were correct and quite good. For the most part, the staff was polite and cordial, but seemed a bit "frazzled" probably due to it nearing lunch time. The shop and restroom were clean, but the entire shop looked pretty worn and needed sprucing up. Our main complaint was the temperature! I know it's been REALLY hot outside, but the ambient inside temperature on my phone was 65℉. The overhead fans were spinning pretty good adding to it. (Luckily, no penguins or roaming polar bears were sighted... ) The windows had condensation on them - I'm guessing because of the temperature. We knew the price was always a bit "upity" for what one gets, but $42.00 for three mid-size subs, two drinks, and one small bag of chips is a bit sobering! ‍ We live near Brandermill and only get up that way 2 or 3 times a year; we'll seek out some coupons or offers for our next visit. Thank you! --Doc L.

    Inside
    China B.

    My daughter and I were out of town and excited about trying restaurants we don't have where we live. So we found Potbelly Sandwiches, and I'm glad we did. It's located off W. Broad steet in a shopping center. The restaurant had a rustic feel with a good vibe!! The employees were very nice and informative. They had a $7.99 special with a 6 inch turkey, ham, or chicken sub, a drink, and chips. I got the turkey sub and it was really good and toasted. The chips were good also. I also got a brownie cookie and a bag of oatmeal chocolate chip cookies. Those cookies were crack!! I definitely recommend them. My daughter got bacon, avocado, and turkey and a potato soup she really enjoyed her meal as well. The only thing I wasn't fond of was the soup. It was really watery. But still decent I guess. The sandwiches and cookies were the star of the show!!! The restaurant was clean. Good customer service and good food. Absolutely check them out!!!

    Raw onion sandwich with a side of steak
    Anthony H.

    Ordered a "big" size prime rib steak. Barely any meat. Barely any cheese. I added caramelized onions, they used raw onions. The meat and cheese doesn't even cover the sandwich, and the heap of raw onions is disgusting. Basically a raw onion sandwich with a bit of meat and cheese. Charging $15 for this heap of garbage should be criminal- and forcing me to go back to the store for a refund(because this was a pick up order) is just a shady business practice. Additionally, they charged $4.59 for chips and a drink (absurd) and they didn't even have the chips when I got there. It's been a few years since we went here, and now I remember why.

    Maria T.

    Only because it was convenient, my sis and I came in for a sandwich. This restaurant is "sub" par and lackluster. It had a dark, ugly interior with orange and brown colors and a 70's basement feel. It's set up sort of like Subway, but it's not bright or inviting. The entry line is a bit confusing with that big hideous stove blocking the way. Well, we went ahead and ordered, but you can't see the ingredients as they are added to your sandwich because the wood wall blocks the view... sketchy. After getting our subs, we turned to get a table and every one of them was dirty! Trash, scraps of foods, crumbs, napkins, paper... was strewn not only on the tables but all over the floors and counters. Yep, we should have left, but it was hot outside, so we asked one of the employees to clean a table. She seemed disgruntled as she moseyed over and haphazardly wiped our table. No cleanser, just a rag. And she didn't bother to clean the other tables or sweep up the debris. The place wasn't busy (no wonder!) so we took note that these folks don't care about their jobs and seemed lazy. All this during Covid mind you, and the sign posted on the door about how they care about cleanliness is a joke to say the least! Due to the poor appearance and grungy environment as well as the lackadaisical attitude of the employees, we won't be back. Ever! I did mention our concerns to one of the other employees, who didn't seem concerned either. Too bad, because the sandwiches tasted pretty good! But with Subway, Jimmy John's, and Stuffy's and some other cool sub shops out there, this one pales in comparison! (One Star is for the sub!). This place needs to go belly up!

    Rose T.

    I am not a huge sandwich person but every once in a while I crave an Italian sub. My husband was the once that put me on to this place. He loves all things sandwich. You can sign up for emails and text messages and get a free sandwich. They also have really good cookies.

    the front of the restaurant
    Rita D.

    I dropped by because I've always wanted to try this restaurant and I was in the area. The first thing I noticed walking in was the lack of acknowledgement even though there was 3 people behind the counter and only one person checking out as I entered. The ordering was simple but the prep seemed rushed. Even though I was looking at the toppings, the person prepping my sandwich was asking "is that all". While my sandwich looked good, it was missing something and it was kind of dry after a few bites. Luckily I had picked up a packet of mustard and a pack of mayo because that helped a lot. I ended up not eating my whole sandwich. I'm glad I was able to try it but I'm not sure if I will return. Price vs size of the sandwich is one reason. Feeling rushed and no real customer service would be another.

    Outdoor sign

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    1 year ago

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    Nicole D.

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    1 month ago

    Mary is awesome!!! Best customer service I have seen in a while. I will definitely be back visiting all the time!

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    Nicole D.

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    3 months ago

    Sandwich makers were very attentive and nice. Didn't like I had to tell the cashier what I ordered.

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    1 year ago

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    2 years ago

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    1 year ago

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    5 months ago

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    1 year ago

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    1 year ago

    This place is a hit or miss. Sometimes it's good, sometimes there's barely anything in the sandwich.

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    10 months ago

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    5 years ago

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    4 years ago

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    1 year ago

    Friendly and fast service during lunch hour! Food was fresh and taste was on point. Good portion size also.

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    1 year ago

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    3 years ago

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    7 years ago

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    3 years ago

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    2 years ago

    A great place for lunch. The sandwiches are huge and delicious. It was my first time and I definitely will be back!

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    12 years ago

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    4 years ago

    They make a sub exactly like you request with very tasty ingredients. The room was clean and the seating was comfortable.

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    Page 1 of 3

    Ask the Community - Potbelly

    Sandano's Italian Sub Shop - Reuben

    Sandano's Italian Sub Shop

    4.2(176 reviews)
    2.5 mi
    •$

    One of the best cheesesteaks around!! Bread is authentic and soft…read more Rueban cornbeef slices are thick and worth every bite!! Italian is phenomenal!! Packed with lots of meat. I can never eat more than half of my sub at a time because they are SO BIG. Some might complain in the price, but you are getting what you ask for at Sandanos! This place is a staple in our house. Highly recommend this small family run business. Deff call ahead and pick up when you get there! They're a small operation, with great customer service. Always very clean. They have some board games on the tables while you wait for food!!

    Omg. Where to start. Um...I can't believe it took me this long until I got to try this place. My…read morehusband actually came across it when he was on his way to pick up our son from therapy. There's a bunch of chains and food places around so it can be easily overlooked. If you want a hefty solid classic sub sandwich...this is THE PLACE to order from. It's literally the definition of a "hole in the wall" place. It's only April and my husband and I have gone at least 4 times already this year. Highly suggest calling in to put in your order. The times we've come to pick up our order has only been one man. I don't know if he's the owner but he's been the only guy I've ever seen. Anyways, his sandwiches is like damn gold. I LOVE the Italian sub, my husband loves the roast beef, and the recent order of cheesesteak was...*chefs kiss*. It hit the spot for me and has bern done perfectly. The interior is simple and straight to the point. I love how small it is and it screams "get your sandwich, enjoy your sandwich, now get out" Lolol Seriously, this is prob the best sandwich shop we've found in short pump/henrico/inns brook. My in-laws came into town...we ordered 3 sandwiches and still had so much left over. I'll need to take pictures next time but seriously, this is a great sandwich stop you have to try!

    Photos
    Sandano's Italian Sub Shop - Inside

    Inside

    Sandano's Italian Sub Shop - Steak & Cheese Cheesesteak (Mayo, Ketchup, Grilled Onions)

    Steak & Cheese Cheesesteak (Mayo, Ketchup, Grilled Onions)

    Sandano's Italian Sub Shop - Nice clean counters

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    Nice clean counters

    Boychik's Deli - Grilled Reuben(pastrami) Sandwich

    Boychik's Deli

    4.0(273 reviews)
    0.2 mi
    •$$

    The place is much larger than it looks with a long aisle of tables. The decor could be upgraded and…read morestill keep the diner feel. The walls are all large ads for businesses. Doesn't really look good. Ordered the Reuben and onion rings to share. Reuben's are typically very large. This was a small Reuben and for sure could have eaten the entire thing. Onion rings were a bit soggy and table didn't like their fries either. The Reuben, though small, was very good. Service was quick and waitress was nice. The place is quite expensive for wha you get. We got 3 sandwiches, 2 with fries and 1 with onion rings, 2 waters and a sprite. It was $52. I think that is a bit high especially looking at size of sandwich but the were delicious.

    After all these years, still one of the best brunch places in the west end. Always busy on…read moreweekends but the queue moves quickly. The staff is super friendly and efficient and responsive. The food is always spot-on. I have had several opportunities to go in on weekdays as well. The general vibe is slower, though the food comes out fast. Always several clusters of retirees and several pairs of business folks talking in hushed tones. On these days, even if you haven't been in in months they make you feel like a regular. This is Yelp, so I need to recommend a few things to order. Their chef salad is HUGE. The club sandwich is a great offering. And the one you'll skip over but shouldn't is the Adkins Special, which is 3 eggs and 2 meats (or 2x one meat) -- no bread, no fruit, no potatoes. Sometimes you just need to go all proteins! Anyway, all of these are great options. Also, their "numbered" deli sandwiches are all good choices. We remain regulars. Although I have only checked in about 40 times we are there at least twice a month. If you see me come say hi!

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    Boychik's Deli - Inside

    Inside

    Boychik's Deli
    Boychik's Deli - Inside

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    Inside

    Farm And Oak - Red velvet Oreo cheesecake

    Farm And Oak

    4.0(192 reviews)
    0.3 mi
    •$$

    Back again, fantastic as always. Our server Brandon was knowledgeable, friendly, and attentive…read more Started with fried green tomatoes, one of our favorite appetizers. They're so good! I had the braised beef short ribs, which were melt-in-your -mouth. Paired with garlic mashed potatoes, roasted root veg, and some of the best collard greens I've ever had. He had the fried chicken with hot honey, garlic mashed potatoes, and more collard greens. That fried chicken was so crispy and delicious. Had the peach cobbler bread pudding for dessert, and it was an EXPERIENCE. The only thing that would have made the meal better was some of the slab bacon, but we'll know to come for breakfast or lunch for that next time!

    Farm and Oak has been on my list and I finally made it!…read more My husband and I wanted to have lunch out and picked Farm and Oak because we haven't visited this restaurant. They have a very limited menu at lunch so you have a few appetizers to choose from, a few salads and sandwiches and burgers, so straight up American food. It does skew southern with crab cake sandwich, pimento cheese and fried chicken. For an appetizer we decided to try the wings. They were good and came with ranch drizzled over the wings. For entrees my husband got their farm & oak burger with Cole slaw and I got their wedge salad with fried chicken. Both were good. The salad was nice and cold and crisp, which was appreciated on such a hot day. It did have too much dressing so next time I might ask for less dressing or have it on the side. I enjoyed the food, service was good and it is a pretty restaurant. I'll probably come back for supper some time to try some of their more in-depth meals.

    Photos
    Farm And Oak - Friday evening

    Friday evening

    Farm And Oak - Red velvet Oreo cake

    Red velvet Oreo cake

    Farm And Oak - Chef Lindsey talking to patrons, he is right by the window.

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    Chef Lindsey talking to patrons, he is right by the window.

    Firehouse Subs - Large Club Combo with chips and bottle soda

    Firehouse Subs

    3.3(26 reviews)
    0.1 mi
    •$

    I used to be a big fan of Firehouse, though as their often-empty store conveys, they just aren't…read morethat big of a draw anymore. First and foremost, like most places, their prices have skyrocketed without much to show for it: small sandwich portion sizes and overpriced chips, par for the course for most big big sandwich joints these days. My sandwich was decent but frankly the only reason I left satisfied to any degree was that I had an app coupon to use; I would have felt absolutely fleeced if I had paid full price. Service is pretty unenthusiastic, and I get it, who is excited to be working in quick-service food? That said, many locations are friendlier, and Firehouse seems to be another victim of the competitive marketplace for hiring good staff. The one standout nice thing about this location is the tables out back, which are great to hang out at on nice days. It's a shared pavilion but so long as you come at a non-peak dinner time it is still relatively quiet. I may still return if decent app coupons come my way, but Firehouse these days is always at least three or four spots down my list of sandwich spots to frequent. They have fallen on hard times for sure. Overall: 2.5 stars ---- Pros: - Sandwiches are admittedly still good, hard to beat a good sandwich with nice sauces. - Seating in the back area is very nice on pretty days. - Good amount of easy parking. - App coupons make the value proposition a bit better... Cons: - ...But that doesn't make them high value. - Service is super low energy, even by casual dining standards.

    Waiting to order. I don't use a kiosk bc I pay in cash. Waiting over ten minutes to place my…read moreorder. Question- do firefighters use kiosk to put out fires and provide a service? No. Stop replacing humans with machines!!

    Photos
    Firehouse Subs
    Firehouse Subs - Medium Firehouse Meatball

    Medium Firehouse Meatball

    Firehouse Subs - Club on a Sub Combo

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    Club on a Sub Combo

    Nash & Smashed - The Classic Bull burger

    Nash & Smashed

    3.7(29 reviews)
    0.6 mi

    Ordered a milkshake for me and my two daughters…read more After I paid, he told me it would be 15 minutes I did not like because I was in a hurry, but I let it slide so we sat there and waited for 20 minutes. We got our "shakes". I'll leave it at this. I walked back with mine and put it on the counter and told them "Don't do this again, make me wait then give us this cr*p" (forgive my language) I was peeved that after 20 minutes, we waited and we got the wateriest, lukewarm shakes that I've ever had in my entire life. He could have either said the machine was broken or that he was clueless but to call that dirty water a shake was insulting to my intelligence and dang near fraudulent.

    4/23/26 - DISGUSTED & ANNOYED are the only 2 words that are coming to mind for this experience…read more We've been to their other location in Norfolk, so we THOUGHT we knew what to expect. Boy, were we wrong! We ordered a single smash burger with bacon and onion straws ONLY! There was to be nothing else on it. We ordered a 4-pc chicken combo with waffle fries and cornbread. We also ordered a Honey Butter Buzz chicken sandwich. After waiting 30 minutes, we expected hot food. The fries were cold. The burger had cheese on it that they attempted to scrape off and serve to me! I DO NOT EAT CHEESE!!! The chicken sandwich was devoured by my son. The fried chicken was hot but bland. The cornbread was the best part of my meal - soft and sweet just like I like it. I won't be back personally, but my son may come back. I do not appreciate being given a burger with cheese. If they messed it up, don't try to be slick and scrape it off. Make your customer a brand new one. To prevent me from complaining, my family member just took it to go to eat later himself. Spending over $50, our food should be as ordered. They needed to clean their lobby & the trash attracted gnats and other flying bugs all around the restaurant. Outside of not enjoying my meal, I had to spend my time slapping away bugs. Austin was friendly & there was plenty of parking available. I just wish I had a better experience.

    Photos
    Nash & Smashed - Dining room

    Dining room

    Nash & Smashed - Nash & Smashed Sandwich

    Nash & Smashed Sandwich

    Nash & Smashed

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    Potbelly - sandwiches - Updated September 2026

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