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    Potbelly

    3.7 (102 reviews)
    InexpensiveSandwiches, Salad, Fast Food
    Closed • 9:00 am - 8:00 pm
    Updated 2 months ago

    Order Potbelly Takeout or Delivery

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    POTBELLY ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for kids
    Good for groups

    Recommended Reviews - Potbelly

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    Reviews With Photos

    Menghai T.

    I came here to pick up a free birthday reward. I got a churro shake and it was made in about 5 mins. The staff was new and had some Difficulty running the computer but was still very friendly on getting my order complete.

    Just a photo of the inside of shop.
    John L.

    This was our 2nd visit to this shop. The first was about 1.5 years ago; I didn't write a review then, but it was a good meal. . The sandwiches we ordered today were correct and quite good. For the most part, the staff was polite and cordial, but seemed a bit "frazzled" probably due to it nearing lunch time. The shop and restroom were clean, but the entire shop looked pretty worn and needed sprucing up. Our main complaint was the temperature! I know it's been REALLY hot outside, but the ambient inside temperature on my phone was 65℉. The overhead fans were spinning pretty good adding to it. (Luckily, no penguins or roaming polar bears were sighted... ) The windows had condensation on them - I'm guessing because of the temperature. We knew the price was always a bit "upity" for what one gets, but $42.00 for three mid-size subs, two drinks, and one small bag of chips is a bit sobering! ‍ We live near Brandermill and only get up that way 2 or 3 times a year; we'll seek out some coupons or offers for our next visit. Thank you! --Doc L.

    Inside
    China B.

    My daughter and I were out of town and excited about trying restaurants we don't have where we live. So we found Potbelly Sandwiches, and I'm glad we did. It's located off W. Broad steet in a shopping center. The restaurant had a rustic feel with a good vibe!! The employees were very nice and informative. They had a $7.99 special with a 6 inch turkey, ham, or chicken sub, a drink, and chips. I got the turkey sub and it was really good and toasted. The chips were good also. I also got a brownie cookie and a bag of oatmeal chocolate chip cookies. Those cookies were crack!! I definitely recommend them. My daughter got bacon, avocado, and turkey and a potato soup she really enjoyed her meal as well. The only thing I wasn't fond of was the soup. It was really watery. But still decent I guess. The sandwiches and cookies were the star of the show!!! The restaurant was clean. Good customer service and good food. Absolutely check them out!!!

    Raw onion sandwich with a side of steak
    Anthony H.

    Ordered a "big" size prime rib steak. Barely any meat. Barely any cheese. I added caramelized onions, they used raw onions. The meat and cheese doesn't even cover the sandwich, and the heap of raw onions is disgusting. Basically a raw onion sandwich with a bit of meat and cheese. Charging $15 for this heap of garbage should be criminal- and forcing me to go back to the store for a refund(because this was a pick up order) is just a shady business practice. Additionally, they charged $4.59 for chips and a drink (absurd) and they didn't even have the chips when I got there. It's been a few years since we went here, and now I remember why.

    Maria T.

    Only because it was convenient, my sis and I came in for a sandwich. This restaurant is "sub" par and lackluster. It had a dark, ugly interior with orange and brown colors and a 70's basement feel. It's set up sort of like Subway, but it's not bright or inviting. The entry line is a bit confusing with that big hideous stove blocking the way. Well, we went ahead and ordered, but you can't see the ingredients as they are added to your sandwich because the wood wall blocks the view... sketchy. After getting our subs, we turned to get a table and every one of them was dirty! Trash, scraps of foods, crumbs, napkins, paper... was strewn not only on the tables but all over the floors and counters. Yep, we should have left, but it was hot outside, so we asked one of the employees to clean a table. She seemed disgruntled as she moseyed over and haphazardly wiped our table. No cleanser, just a rag. And she didn't bother to clean the other tables or sweep up the debris. The place wasn't busy (no wonder!) so we took note that these folks don't care about their jobs and seemed lazy. All this during Covid mind you, and the sign posted on the door about how they care about cleanliness is a joke to say the least! Due to the poor appearance and grungy environment as well as the lackadaisical attitude of the employees, we won't be back. Ever! I did mention our concerns to one of the other employees, who didn't seem concerned either. Too bad, because the sandwiches tasted pretty good! But with Subway, Jimmy John's, and Stuffy's and some other cool sub shops out there, this one pales in comparison! (One Star is for the sub!). This place needs to go belly up!

    Rose T.

    I am not a huge sandwich person but every once in a while I crave an Italian sub. My husband was the once that put me on to this place. He loves all things sandwich. You can sign up for emails and text messages and get a free sandwich. They also have really good cookies.

    the front of the restaurant
    Rita D.

    I dropped by because I've always wanted to try this restaurant and I was in the area. The first thing I noticed walking in was the lack of acknowledgement even though there was 3 people behind the counter and only one person checking out as I entered. The ordering was simple but the prep seemed rushed. Even though I was looking at the toppings, the person prepping my sandwich was asking "is that all". While my sandwich looked good, it was missing something and it was kind of dry after a few bites. Luckily I had picked up a packet of mustard and a pack of mayo because that helped a lot. I ended up not eating my whole sandwich. I'm glad I was able to try it but I'm not sure if I will return. Price vs size of the sandwich is one reason. Feeling rushed and no real customer service would be another.

    Outdoor sign

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    1 year ago

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    Nicole D.

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    1 month ago

    Mary is awesome!!! Best customer service I have seen in a while. I will definitely be back visiting all the time!

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    Nicole D.

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    3 months ago

    Sandwich makers were very attentive and nice. Didn't like I had to tell the cashier what I ordered.

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    1 year ago

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    2 years ago

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    1 year ago

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    5 months ago

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    1 year ago

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    1 year ago

    This place is a hit or miss. Sometimes it's good, sometimes there's barely anything in the sandwich.

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    10 months ago

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    5 years ago

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    4 years ago

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    1 year ago

    Friendly and fast service during lunch hour! Food was fresh and taste was on point. Good portion size also.

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    1 year ago

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    3 years ago

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    1 year ago

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    5 years ago

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    3 years ago

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    2 years ago

    A great place for lunch. The sandwiches are huge and delicious. It was my first time and I definitely will be back!

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    12 years ago

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    4 years ago

    They make a sub exactly like you request with very tasty ingredients. The room was clean and the seating was comfortable.

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    Page 1 of 3

    Ask the Community - Potbelly

    Hangry Joe’s Hot Chicken

    Hangry Joe’s Hot Chicken

    3.9(64 reviews)
    1.6 mi
    •$$

    I went to Hangry Joes in short pump while waiting to see Moana 2 Friday. As you know regal doesn't…read morehave food and I was starving. There was one cashier and what looked like two cooks. The cashier was taking orders, packing order, quality control, giving orders to customers and taking orders to customers dinning in. It was quite amazing how he did it all with a smile. I waited about 17 minutes as all food is cooked fresh to order. I ordered the medium chicken tenders with waffle fries and Ginger Ale. The food was so hot and fresh and spicy like I like it. If you don't like your lips to tingle medium may not be for you. The restaurant was pretty quite other than some high school students in the back. Give yourself time to order as food is made to order. Returned the next day for my son to try it and he picked up the mundo chicken Sammy! Listen this to thing was basically the size of two patties from the place with the cow! Lol teenage boy approved!

    I ordered the mega sando (chicken sandwich) with medium spice ($11) to go. The chicken was quite…read morebig and had great seasoning. The medium spice was just right if you want a small kick(next time I will try hot). The slaw and sauce mixed very well together. I was quite surprised with the flavor and size of the sandwich, it definitely exceeded my initial expectations. Overall a good fried spicy chicken sandwich spot, I would definitely come back again. Food(50%): 7.6 Staff/service(25%): n/a Value(25%): 7.0 Overall: 7.4/10

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    Hangry Joe’s Hot Chicken
    Hangry Joe’s Hot Chicken
    Hangry Joe’s Hot Chicken

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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    3.8(60 reviews)
    0.1 mi
    •$$

    Not every restaurant review needs to be a long story. Sometimes a place just does what it does,…read moredoes it well, and keeps you coming back. I placed an online order through their app for pickup. The process was simple and straightforward, and the app estimated my order would be ready in 5 to 10 minutes, which lined up almost perfectly with my drive there. It was ready right when I walked in. The staff was friendly, as they always seem to be. I ordered a cheeseburger with mayo, lettuce, tomato, mustard, ketchup, pickles, and onions. For those who don't know, a cheeseburger at Five Guys comes with two patties, so you're getting a solid, filling burger. It came in just under $12 before tax, which I'll admit is on the pricier side for a burger, but the quality justifies it. The ingredients taste fresh, everything is made to order, and it just hits differently compared to your typical fast food chain. There's not much more to say, honestly. It's consistently good, the portion size is satisfying, and it's one of those rare fast food options that doesn't leave you feeling gross afterward. As long as they keep doing what they're doing, I'll keep coming back.

    0/10.. I did a bogo deal online and when I went to go pick it up they said no can't make a second…read moreone. I called corporate they said they will escalated it. Horrible company.

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    Five Guys - Pickup area

    Pickup area

    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

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    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    Shake Shack - Korean Chiken

    Shake Shack

    2.8(25 reviews)
    2.8 mi
    •$$

    Visited Friday, July 10 around 3:30pm. Nice parking lot and a clean, new store. We ordered ahead on…read morethe app to snag the Free Fry Friday deal, and friendly staff greeted us as we walked in and delivered our food right to the table. This location has gender neutral restrooms. Our order: a SmokeShack burger with extra ShackSauce on the side, a plain hot dog, the free fries with a cup of cheese sauce, a s'mores shake, and a complimentary cup of water. The verdict: The burger was excellent -- very juicy with a crispy, proper smash-burger sear. The ShackSauce wasn't for us -- it has an unfamiliar tang we couldn't quite place (Dijon?), so you may want to taste it first before committing. Fries were fresh and crispy, but I still prefer fresh-cut fries elsewhere. The s'mores shake was delicious, but a suggestion: get wider shake straws! It's nearly impossible to pull the mix-ins through a regular straw. App feedback for management: The app needs cheese sauce and ShackSauce as add-on options for online ordering -- we had to request them in person. Menu suggestions: Hot dog topping options are also limited; relish should be a standard choice, and chili would be a great addition. And personally, we'd love shredded cheese as an alternative to cheese sauce on both the fries and hot dogs. Worth noting why the prices run premium: Shake Shack uses 100% all-natural Angus beef with no hormones or antibiotics ever, and their shakes are made with real frozen custard -- spun fresh with real sugar and dairy, not syrup mix. The "fine casual" approach means fast-food speed with better sourcing, and you can taste the difference in the burger especially. IMHO, we'll definitely be back to try more of the menu.

    Clean outside, new building, looked good…read more Inside, kiosks were smudged with dirty fingerprints, nobody greeted me, and food prices were a horrible value. Only a couple of people in the dining area and about 5 employees behind the counter. When I went to find a seat, the third table I got to was clean, though there was trash on the floor under it. Lemonade was a cup FILLED with ice and topped up with what was a 24 ounce cup with probably 10 oz of lemonade for over $4. Fries were fresh, but the spicy seasoning was too heavy. The hamburger was sort of dry and not all that good. I know McDonalds makes a better burger for a LOT LESS money. At these prices, I was expecting a burger worth writing home about, but it was below McD's quality.

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    Shake Shack
    Shake Shack
    Shake Shack

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    Potbelly - sandwiches - Updated September 2026

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